Your Health Ltd in Merseyside | 1 Care Home

Review of
Summer Fields Care Home
from G H (Daughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely staff, very kind with Mum.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you so much for your positive feedback. We welcome any and all opinions and value the time taken to let us know how we are doing. I will feed this back to our staff

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Review of
Summer Fields Care Home
from Joan W (Wife of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Very dark and dingy. My husband was here for two weeks respite and will never be going back there!
Went in to see him and he was not dressed properly, had no pull ups on only his jeans and was told he dressed himself, do they not check if they have undies on, he had someone else's pyjama top on that

was two sizes too small for him. Sitting in the lounge he was kept in the quiet side as they have a quiet side and a lively side. When I asked for him to be taken to the lively side in the day I was told oh they are too busy to have another there! Would never ever recommend this place to anyone.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

It is regrettable to receive such negative feedback. Especially when I know we all work so hard to meet the varied and complex needs of the residents. However we take everyone's comments on board, negative or otherwise and look at what we can do to improve. What must be acknowledged, at least in order to have some context, is that from the day your husband arrived, he was resistant to placement and refused any input from care staff and expressed challenging behaviours when any intervention was attempted by staff to meet his needs. I'm sure you will understand that it then makes it very difficult for staff to address the issues such as personal care with him and hope goes someway to explain why you found him in the state of dress that you did on visits. As I understand it, this was explained to you on several occasions by senior staff and at the time no concern or complaint was raised to me either. Should you wish to call me at the home to discuss further, please do not hesitate.

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Review of
Summer Fields Care Home
from P G (Sister of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

I was looking for a nursing home for my brother and after visits to other nursing homes, which I didn't like, I was so pleased to have found Summer Fields Care Home. I was immediately struck by the friendly atmosphere and the kindness of the staff, including management. The residents are treated with

dignity and there is a calming atmosphere.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you for your feedback. As always I will pass this on to all of our staff.

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Review of
Summer Fields Care Home
from F B (Husband of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

When visiting my wife, I found the staff to be consistently attentive and helpful. My wife is always clean and tidy and mainly in good spirits. Her room is always clean and tidy.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you for your kind feedback. As always I will pass this on to our staff.

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Review of
Summer Fields Care Home
from L E (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My dad has been at Summer Fields for just over a year now. It is the best place that he has been in. The staff are wonderful, my Dad says that the food is good (apparently he often has seconds), and his room is nice. I feel confident that he is being looked after and well cared for.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you so much for your Feedback. Very much appreciated. I will pass on to all of the staff.

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Review of
Summer Fields Care Home
from T N (Daughter of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience

Mum has been treated with dignity and excellent personal care, encouraged with diet and fluids especially as due to illness she has had a lot of weight loss, staff are very welcoming and caring especially one staff member in particular. Not sure of the names of the other staff yet just getting to know

them, thank you for giving myself and family peace of mind knowing she's in good hands.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you for your feedback. It is appreciated. Any areas needed for improvement we will look at and action. In regards to the facilities and rooms, we are actively in the process of a refurb and hope to have any areas requiring attention to be rectified in the coming weeks and months. I will pass on your positive feedback to all of the staff.

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Review of
Summer Fields Care Home
from Melanie Y (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My mum came to Summer Fields in late November. It has taken her a while to settle, as we expected, but know we couldn't have chosen a better home, she is so well looked after... All the staff are amazing and great with Mum and encourage her so much on a day-to-day basis. She has great fun with them

all, and nothing is too much for them. All our family have been made to feel more than welcome. Summer Fields is spotless throughout. Would highly recommend it. The grounds are also lovely. Nice, quiet setting, with lovely outside space for everybody to use. Couldn't be happier. Thanks to all the staff.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you so much, the positive feedback means the world to us all. Your mum is a pleasure to have here and often keeps us company in the office. I will pass on your comments to the staff. Thank you again.

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Review of
Summer Fields Care Home
from Victoria E (Daughter of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience

Kind, caring and approachable staff at Summerfields. Dad is looked after well. I am very happy with his care. Communication is fantastic too from staff through such a difficult time for all. Very secure, so no worries about his safety.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you very much for your kind review. I am very happy you are confident in the care provided. Dad seems to have settled in well.

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Review of
Summer Fields Care Home
from Andrew H (Son of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

My beautiful and loving mother has been part of the Summer Fields family for a number of years, and from the moment she arrived, she has been treated with nothing but kindness and love from all of the wonderful and amazing staff. I know that Mum has been happy, and that makes me feel at ease.
Nothing

seems to be any trouble for the staff in caring for Mum, and I know that she is comfortable at all times, and although her memory has deteriorated, I know in my heart that she loves all the staff, and on her behalf, I thank them all from the bottom of my heart. I have made friends with the staff; I treasure their friendship, and I will hold the love I have for them forever.
The staff at Summer Fields are truly exceptional in their calling, and they know exactly what I think of them, as I tell them every time I visit Mum or call.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

This is such a lovely message for the staff. I am so happy and proud of the staff that they have made you feel this way and given you and your mum an experience that puts you at ease. Thank you so much for such kind and positive feedback.

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Review of
Summer Fields Care Home
from Fiona C (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

My mum has been living at Summerfields Care Home since January 2023. The staff have been incredibly caring of Mum and supportive of our family since day one. It was very quickly borne upon me that the home really does care about the people they are looking after. It has also been made very clear to

the family that they are there to support us all, too. We are always made welcome. There is a lovely 'family feeling' to the place, which has impressed all of our family when visiting. Thank you to all of the staff for looking after Mum so well and for making our family feel so welcome. The staff go above and beyond on a daily basis, and I suspect they do not grasp how much of a positive impact they have. Thank you.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you for a lovely review. It is always brilliant to hear that the staff have a good rapport with families and families have faith in what we do. We understand that is one of the biggest worries for families, leaving the responsibility of care in the hands of strangers. So if you feel happy with the care provided, we are very pleased.

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Review of
Summer Fields Care Home
from Andrea H (Daughter of Resident) published on 20 March 2023

Submitted via Website • Report

Overall Experience

My lovely mum passed away recently, and I just want to say from the bottom of my hear - thank you to all the wonderful and amazing staff. My mum was so very happy here; they treat everyone, including families, with dignity and respect and are so professional, they really are fabulous, a wonderful group

of people where nothing was ever too much trouble, and the care and attention my mum received were second to none, and the support they gave to me and my family was amazing. I would, without hesitation, recommend this care home.
You all made my mum and me so happy, I have lost my lovely mum, but have gained some truly lovely friends, and I will never ever forget this; thank you, Summer Fields Care Home, for everything; you truly are beautiful people.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you, Andrea. Your Mum was a big part of Summerfields and will be very much missed. Please stay in touch.

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Review of
Summer Fields Care Home
from Kathleen E (Friend of Resident) published on 16 November 2022

Submitted via Website • Report

Overall Experience

Our dear friend passed away this morning peacefully and was surrounded by loving and caring staff. How blessed that he was at Summer Fields. The staff were professional with a collective huge caring heart. He was treated with love and respect even after he passed. The staff are so much more than nurses

and carers; they are angels quietly going about caring for our most vulnerable people. As visitors, we were treated as family, sharing our grief together. My friend was loved by all. The staff went above and beyond to make sure he was loved and respected. For that, I will always be grateful. God bless the staff at Summer Fields. I will always remember you with fondness and appreciation for loving him the way we did. They were diligent in keeping him safe and protected.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you so much for your kind words, Kathleen. From the moment he came to the home, he was part of Summerfields and adored by all of the staff. He will be missed by all of us here. Our thoughts are with all of you at this time.

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Review of
Summer Fields Care Home
from Karen R (Daughter of Resident) published on 10 August 2022

Submitted via Website • Report

Overall Experience

My mum had to be admitted to a care home during the 2nd lockdown in 2020. Because of Covid, I couldn’t go and visit any home due to the restrictions, so went on the recommendation of a friend whose mum had been in Summerfield. It has turned out to be the perfect choice for my mum. She is so happy, well

looked after and I couldn’t ask any more from the staff who look after her. The staff are fantastic and so kind to her and always keep me informed of any issues, and if I have had any concerns, they have been dealt with promptly. They keep the residents entertained with lots of activities and karaoke that my mum seems to really enjoy. Thank you for looking after her so well. I couldn’t be more pleased I chose Summerfield for my mum.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you for your time to complete a review. Your mum is an absolute pleasure to care for and we are so grateful you chose us to look after her.

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Review of
Summer Fields Care Home
from John M (Son of Resident) published on 29 July 2022

Submitted via Website • Report

Overall Experience

My mother has been looked after here for over three years and treated with respect and dignity and like a member of the family. I looked at several places before we decided on Summerfields and definitely chose the best option for the care she has received.

Reply from Vicki Weller, Managing Director at Summer Fields Care Home

Thank you so much for taking the time to review our home - I shall pass this on to our amazing team!

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Review of
Summer Fields Care Home
from Paula H (Daughter of Resident) published on 29 July 2022

Submitted via Website • Report

Overall Experience

Fantastic home. My mum is well cared for all the time, and the staff are so caring - they do so much for the residents.
The home does so much to stimulate the residents with the various activities; they love it when the singer comes in, and they can have a dance and a singalong. They have pamper days

where they get their hair and nails done, nostalgia and reminiscent days and arts and crafts.
My mum is so happy and has lots of friends.
The last few years have been hard for the residents and families, but the staff were brilliant as always.
The rooms are clean and comfortable, as is the home itself.
I'm so glad we chose Summer Fields as my mum's home; she has been living there for a good few years now and has always had the best care, and her needs are taken care of every day.
Well done to all the staff at Summer Fields - you are all amazing.

Reply from Vicki Weller, Managing Director at Summer Fields Care Home

Thank you so much for this glowing review of our home and its amazing team. I shall pass your feedback on to our staff members, and I'm sure they'll be thrilled too!

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Review of
Summer Fields Care Home
from Ken M (Son-in-law of Resident) published on 13 July 2022

Submitted via Postal Card • Report

Overall Experience

Staff are professional and treat Mum with dignity and respect. A pleasure to see Mum content and happy. Happy environment, always clean and very welcoming. I cannot fault them. Keep us the fantastic work you do. Lovely place with happy residents and a safe environment.

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you for your positive review. I will pass on your feedback to all of our staff.

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Review of
Summer Fields Care Home
from Liz B (Daughter of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience

The staff were always lovely, and, unprompted, they provided us, as a family, with a picnic in the gardens on my Dad’s 90th birthday! Mum really enjoyed seeing us all together. The picnic was lovely and a really kind thought. The manager was always nothing but accommodating, and called me when I had

emailed him with a list of questions that I needed answering, just the usual sort of anxious questions that anyone would have in their first experience of having a relative in a care home. He addressed all my concerns and was reassuring and professional. When mum left Summerfields in October, a vase (not valuable, but precious to me, as was my grandmother’s) had gone astray in the move. A staff member on mum’s floor went above and beyond, weeks after Mum had moved out, to locate the vase – which she did! – and she took the time and trouble to keep in contact with my Dad. Such a kind thing to do, and very much appreciated by us. I commend Summerfields for the care that they provided

Reply from Andy Newbolt, Home Manager at Summer Fields Care Home

Thank you for your kind comment, Liz. We know how loved your mum is by you and your family, and we know how important it is for you to trust those who look after her. We hope you have felt a good rapport between your family and our staff. We hope your Mum has settled in well in her new home. Please pass on our best wishes for her from all of us at Summerfields. Regards Andy

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Review of
Summer Fields Care Home
from Pat M (Daughter of Resident) published on 14 December 2020

Submitted via Website • Report

Overall Experience

Our mum passed away today in this wonderful caring place. I’ll be forever thankful that the staff in this brilliant home were there in her final hours, where we couldn’t be. Thank you all - you deserve a medal.

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Review of
Summer Fields Care Home
from L F (Daughter of Resident) published on 24 August 2020

Submitted via Postal Card • Report

Overall Experience

The care my dad is receiving is fantastic. The staff are lovely and all seem to treat residents as part of their family. During the COVID lockdown staff have cared for protected residents brilliantly. Thank you all.

Reply from Kelly Crabtree, Home Manager at Summer Fields Care Home

Thank you for your lovely feedback, we appreciate your feedback this helps us to improve the quality of care that is delivered. We hope to see you soon.

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Review of
Summer Fields Care Home
from Anita A (Daughter of Resident) published on 6 July 2020

Submitted via Website • Report

Overall Experience

I would like to say a huge thank you to all the staff for making mum feel so welcome. She joined Summer Fields Care Home in June during the coronavirus and although we could not see inside the care home you could tell how much care they provide. We have always been kept up-to-date. I met up with

mum in their new pod after not being able to see her for a few weeks and it was emotional and lovely. Thank you so much to everyone at Summer Fields.

Reply from Kelly Crabtree, Home Manager at Summer Fields Care Home

I am so glad to hear that the visiting pod is a success. Thank you for your kind words, I am glad to hear you feel like your mum had a good welcome to Summer Fields.

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