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Care Home Owned by Mauricare Homes in West Midlands

8.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Mauricare Homes in West Midlands

Only the locations & reviews in West Midlands for Mauricare Homes are showing below.

View the details of all 9 locations (with 191 reviews) owned by Mauricare Homes

Mauricare Homes Locations in West Midlands (1)

 

1 Care Home owned by Mauricare Homes in West Midlands

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Ashfield House

Tamworth Road, Keresley, Coventry CV7 8JG 

9.6 42 reviews
"Staff were all extremely kind and friendly. Mum was looked after really well. Mum was treated with dignity and respect by all staff. As a…"   Read all 42 reviews
Location Type Care Home

Ashfield House is nestled in pleasant countryside and offers fresh and cheerful living spaces, with a choice of lively or quiet communal areas where residents can relax or socialise with visitors, family and friends. Ashfield House aims to be a home… Read more about Ashfield House

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 47 Rooms from £775 / week

Mauricare Homes Reviews in West Midlands (42)

8.3
Mauricare Homes has a Group Review Score of 8.3 (8.338) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Mauricare Homes must have a Review Score.

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Review of

Ashfield House

from Jackie B (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were all extremely kind and friendly. Mum was looked after really well. Mum was treated with dignity and respect by all staff. As a family, we were also treated with dignity and respect. Communication was very good.
Staff made an effort to find out about Mum and us as a family. It was mum and
Dad's 65th wedding anniversary while mum was there and the management team arranged an afternoon tea for us where we could sit in a private room as a family and celebrate. This meant the world to us. I would recommend Ashfield House to anyone.

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Review of

Ashfield House

from Lee A (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on the 2nd of January 2025. I was overwhelmed with the genuine compassion and empathy shown by all of the staff that were present at the time. This was a true reflection of the love and affection towards my mum during the whole of her stay, the key being in the name. Ashfield House,
staffed by people who really care, making it a place my mum could call home.

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Review of

Ashfield House

from Marc A (Grandson of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home exceeded my expectations. All of the staff really care. It surprised me how much attention they gave my nan and you could tell that they genuinely cared about her. She started to need more and more assistance, but they still found the time to spend 20 minutes helping her eat her lunch.
This care home I would say is more for people who are less physically able, but they do have a nice garden area for some fresh air. Also, the care home is in a really nice and quiet location.
It's not like living in a 5-star hotel, but with the resources they seem to have available, I think they do a very decent job. The different levels of staff and management are also very approachable, allowing you to discuss any requests or issues. They also don't hold you to specific visiting hours making it feel more like you can pop in and out at your convenience and makes it feel more like it's their home.

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Review of

Ashfield House

from Ashley A (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People who looked after my mum were so caring and thoughtful, nothing was too much for them and also made all the family and friends so welcome until the day she passed away.

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Review of

Ashfield House

from William M (Husband of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in the home for nearly two years with dementia. This has been a relief for me and my family. The main reason is the staff, not only do they care for me and my family, they show a very caring attitude to my wife who is now in a helpless state and I am very happy with the way they cope
with a very difficult situation.

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Review of

Ashfield House

from Ivan P (Son-in-law of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is looked after very well. I am happy with Ashfield House.

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Review of

Ashfield House

from Dean B (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been excellent. I was worried when Mum moved in but every effort was made to help her settle. She now seems happy and relaxed. If she is well then it takes a lot of pressure off me and my sister knowing she is safe and well looked after.

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Review of

Ashfield House

from Andrew M (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home where I feel my mother is safe and not afraid when left on her own. The staff are always friendly and loving to residents.

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Review of

Ashfield House

from Julie M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few months Mum has been at the home we have been super impressed. She has settled in really well. Her room is lovely and spacious. The staff are really kind and courteous and treat Mum really well. The activities organised by the home are brilliant and Mum is getting involved and enjoying them.
She seems very happy here.

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Review of

Ashfield House

from Shawn C (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After my mother resided in 2 other care homes before arriving at Ashfield it has made me aware of how lucky we all are that she is here now. All the staff I have met are brilliant and very caring, food looks and smells good enough to eat.

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Review of

Ashfield House

from Rosy S (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Ashfield House in August 2024. During the last 6 months, I have been very pleased with the care she has received. Mum has a good routine. She has a choice of meals every day. Drinks and snacks are offered between meals. There are a number of different activities available for her most mornings,
which she can take part in if she wishes. There are visits from children of various ages which I know mum enjoys. Pets are allowed to visit. Mum can choose to have lunch with other residents or in her room.
When arriving at Ashfield, we are always greeted by friendly faces and often offered a drink. I've always witnessed the care staff treating all residents in a friendly, caring and dignified manner. The rooms are not very big but they are adequate, with an ensuite toilet. Cleanliness could be improved a little, but on the whole is ok. A doctor visits regularly.
I am so pleased that we chose Ashfield House as it is a 'home from home' and Mum is happy there!

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Review of

Ashfield House

from Mandy R (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfield House is a wonderful home-from-home. All staff are amazingly kind and caring. Families are always made very welcome whatever time of day.

Reply from Kay Forster, Registered Manager at Ashfield House

Thank you for your lovely comments about Ashfield House!


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Review of

Ashfield House

from A Y (Daughter of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly.
So pleasant to enter the building with smiley faces.
Atmosphere lovely.
Rooms could be cleaned a bit better/more skirting boards and around ceiling.
So pleased getting Mum back in the lounge - it does her so good seeing others and listening to the music and doing activities
(when in a good mood). We appreciate it's not always that easy.

Reply from Kay Forster, Registered Manager at Ashfield House

Thank you for your review, our friendly team of staff appreciate your kind words. The home has just taken on extra members of cleaning staff to strengthen this department.


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Review of

Ashfield House

from Suzannah F (Daughter of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on my thanks to all the staff at Ashfield House who are looking after my dad.
Recently it was his birthday and unfortunately I live in Yorkshire and my sister is in USA, and we were unable to visit him.
I called the home and the events coordinator went to his room and arranged
a video call for me. She had so much time and patience with him, to enable me to wish him Happy Birthday.
The staff had a card signed from all residents and staff which in his words was “awesome” and he had never had a card with so many wishes before.
Once one of the staff used her own phone for us to communicate when the company’s device wasn’t working. They always go the extra mile to help us when they can.
All the staff are so helpful when we call, giving us information as to what he needs, and how he is. When we are able to visit they always pop in say hello and have a chat to him.
It is very reassuring he is so well cared for.

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Review of

Ashfield House

from N J (Son of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't have any complaints. When I asked questions, they answered positively. All the staff have been polite and helpful. I have asked Mom about here and she responds positively. She likes the food and enjoys getting around in her chair. She likes the company but doesn't mind being on her own. I think
she looks much healthier now than when she first came in. So all's well.

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Review of

Ashfield House

from M C (Daughter of Resident) published on 10 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ashfield House in January 2023, this was a very hard decision for the family. I can honestly say I have never been happier with the care my mum receives, she is always clean and tidy. Her clothes are clean and she is always smiling, there is a variety of activities within the home.
The food is always fresh and the staff are polite friendly and willing t help.

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Review of

Ashfield House

from S S (Son of Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall our mother was transferred to Ashfield House for respite care. The carers and staff in the home are lovely, they took good care of our mother and attended to her daily needs. We felt at ease that our mother was being looked after and cared for during her time there. Our mother too seemed
comfortable there and had a good relationship with the carers. The home has good facilities, a nice open lounge, a dining area and garden for residents to sit in and is in a great location, easy to get to and visit. Thank you Ashfield House for taking care of our mother during her stay, would definitely recommend this care home.

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Review of

Ashfield House

from H M (Wife of Resident) published on 16 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Walking into Ashfield House it feels like a ray of sunshine has hit you. Greeted with a smile from management staff. I would like to see more done for the people that can't walk, daily exercise in a group making sure everyone joins in.

Reply from Umar Boodhoo, Development Executive at Ashfield House

Thank you for your comments which we value. We endeavour to continuously improve.


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Review of

Ashfield House

from J R (Friend of Resident) published on 15 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming, very happy and nothing is too much trouble. My friend is well cared for and the staff deal with personal issues with dignity. We can visit any time of day and we are always welcomed in and greeted with a smile. My friend is happy here, she would like to return home at some
point but she is too unwell to do so.

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Review of

Ashfield House

from D A (Granddaughter of Resident) published on 15 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring loving and happy staff, always so helpful. Have made it feel like home for my grandmother and has made her feel like family.

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