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Care Homes Owned by Carecall Ltd

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Carecall Ltd

Carecall Ltd Locations (2)

 

2 Care Homes owned by Carecall Ltd

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Roman Wharf Care Home

1 Roman Wharf, Lincoln LN1 1SR 

9.6 23 reviews
"Cannot fault the level of care and attention given to my mum. She never wanted to go into a home but she has settled in nicely and is…"   Read all 23 reviews
Location Type Care Home

Roman Wharf is centrally located in the West End of Lincoln. This purpose built care home has ensuite rooms and cares for residents with dementia, respite, end of life care. Residents are encouraged to personalise their bedrooms by adding personal… Read more about Roman Wharf Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 50 Rooms from £800 / week
St Luke's Care Home

35 Main Street, Scothern, Lincoln LN2 2UJ 

9.7 41 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 32 Rooms

Carecall Ltd Reviews (64)

9.6
Carecall Ltd has a Group Review Score of 9.6 (9.629) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carecall Ltd must have a Review Score.

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Review of

St Luke's Care Home

from P F (Sister-in-law of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so overwhelmed by the way we are greeted by staff and the way they are towards the residents. My sister-in-law is well cared for and very happy with the way the home has bounced back to the highest that I can say. The manager is doing a great job, keep it up, you are the best. The staff are fantastic.
Thank you.

Reply from Julie Ellis, Area manager at St Luke's Care Home

Thank you very much for your review, I will pass on your kind words to the staff team.


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Review of

St Luke's Care Home

from S C (Son of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found St Luke's care and treatment of Dad to be excellent. Staff were always very respectful, reassuring and accommodating, and looked after Dad and the family with compassion.

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Review of

St Luke's Care Home

from S P (Partner of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased to have found St Luke's Care Home, for a temporary stay for my partner after a particularly tough time at home. The staff are dedicating their time to care for and ensuring that the residents are well looked after. My partner says that the food is good and nourishing and nothing is too much
trouble.

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Review of

St Luke's Care Home

from Patrick B (Son-in-law of Resident) published on 27 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Luke's is a friendly, caring residential home where my father-in-law's needs are very well met by dedicated staff. The atmosphere is positive and the response to issues is excellent. I feel very happy knowing my father-in-law is so well looked after here.

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Review of

St Luke's Care Home

from Diane I (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care.

Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you for taking the time to complete our review, will pass this on to our staff.


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Review of

Roman Wharf Care Home

from Jackie G (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the level of care and attention given to my mum. She never wanted to go into a home but she has settled in nicely and is happy. For that, we have the amazing and friendly staff together with the management team who are so approachable and open.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave a review. I'll ensure to pass this on to the staffing team.


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Review of

Roman Wharf Care Home

from I W (Son of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had as a family, a lovely experience.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave us a review. I will pass this on to the staff team.


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Review of

Roman Wharf Care Home

from C H (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad feels safe and very well cared for. All of his needs are met and he is always treated with kindness and dignity. The staff all appear to know him well and attend to his needs. Visitors are always welcomed and family are kept well informed about his condition and care.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words. It is always a pleasure to look after your Dad. I will ensure to pass this on to the staff team.


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Review of

St Luke's Care Home

from Steven H (Nephew of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time visiting our relative and were welcomed by friendly staff. Made us feel very comfortable and enjoyed our visit and family time. Our aunt said she feels settled and enjoys the meals. We were also allowed to bring our dog in.

Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to complete a review, so pleased to hear that your aunt has enjoyed her time with us.


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Review of

St Luke's Care Home

from Chris N (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who take great care of the residents and visitors.
Lots of stimulating activities and outings.

Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you for taking the time to complete a review on our home, I will pass your kind words on to the staff.


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Review of

St Luke's Care Home

from N B (Son of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only at St Luke's for a short time but was well looked after by the staff. The staff were always very helpful and friendly and cared for Mum well throughout her stay.

Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to complete this review. I am really pleased to hear your kind words, I will pass these on to our staff.


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Review of

St Luke's Care Home

from P D (Friend of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made to feel very welcome by all the staff.
My overall opinion it is a very calm and caring environment.

Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to leave your kind review.


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Review of

Roman Wharf Care Home

from E W (Granddaughter of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been in this home for a few months now. It is a brilliant home, he is very happy and settled here and the staff are lovely and friendly. It is always clean and welcoming when we visit and the residents all seem happy and well cared for.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to write a review. I will ensure to pass this on to the work team.


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Review of

St Luke's Care Home

from G C (Daughter of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at St Luke's for around eighteen months now and we have had no issues with her care there. The staff are extremely helpful and always very friendly, would recommend to anyone.

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Review of

Roman Wharf Care Home

from Jeremy N (Son of Resident) published on 27 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, very attentive to the needs of my mother. Always everybody has a smile, which is great. They even put an aerial in the room.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you so much for taking the time to send a review. I will ensure that this is passed on to the team. It's a pleasure to care for your mother.


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Review of

Roman Wharf Care Home

from Tracy W (Friend of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your review. I will ensure this is passed on to the staff team.


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Review of

Roman Wharf Care Home

from N W (Son of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and very helpful and show that they care.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave us a review.


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Review of

Roman Wharf Care Home

from M G (Husband of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not do more for my wife.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words, I'll ensure that this is passed on to the team.


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Review of

St Luke's Care Home

from B M (Grandson of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is here and it’s a good home. She is happy here. The staff are nice and care for her well. Staff are approachable and always helpful when we visit. The residents all seem happy whenever we have visited and the place is clean and tidy.

Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for your kind words and for taking the time to complete a review for us.


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Review of

St Luke's Care Home

from Elaine R (Daughter of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in St Luke's Care Home since 2018. I am very happy with the way mum is cared for most of the time, especially since the home got a new management team.

Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to review our home.


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Awards / Recognitions (0)

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Frequently Asked Questions about Carecall Ltd

How many Care Homes does Carecall Ltd own?

Carecall Ltd own 2 Care Homes.

Which Carecall Ltd Care Homes have the highest review score?

St Luke's Care Home & Roman Wharf Care Home have the highest review score.
Carecall Ltd in Lincolnshire

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