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Care Plus & Complete Care (UK) Ltd Locations (7)

 

7 Care Homes owned by Care Plus & Complete Care (UK) Ltd

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Welbourn Hall Nursing Home

Hall Lane, Welbourn, Lincoln LN5 0NN 

8.8 18 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms
Apex Care Centre

Ruskin Road, Mablethorpe LN12 1BP 

8.0 7 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • 40 Rooms
Westbridge House Rehabilitation Unit

1 Westfield Road, Barton-upon-Humber DN18 5AA 

  • Care Provided
  • Residential
  • Learning Disability
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 25 Rooms
Houndswood House Care Home

Harper Lane, Radlett WD7 7HU 

9.6 89 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 50 Rooms
Eagle House Care Home

Fleetgate, Barton-upon-Humber DN18 5QD 

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 30 Rooms
Phoenix Care Centre

Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN 

2 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 39 Rooms
Althorpe Care Home

3 Main Street, Althorpe, Scunthorpe DN17 3HJ 

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • 20 Rooms

Care Plus & Complete Care (UK) Ltd Reviews (116)

Reviews Posted for members of Care Plus & Complete Care (UK) Ltd

Overall Experience

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Review of

Houndswood House Care Home

from John M (Husband of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately the standards of this previously well regarded nursing home have declined. Recently sold to a Radlett businessman, subsequent cuts resulted in activities being stopped altogether and a lack of staff at crucial times of the day. My wife and other residents were often left on their own in
the main lounge and she felt abandoned and alone. Many of the new staff brought in after complaints were non-verbal as far as residents were concerned and she was even put to bed by an elderly Spanish man who usually served the tea. Although she made physical improvements my wife had falls, went to sleep un-noticed on a sofa in the lounge, was often left in her pyjamas all day and her main activity was sitting in a chair. As a family we were forced to move my wife after being there for two months and have found a far better place at about the same cost where she receives friendly and supportive care. I would definitely warn people off going to Houndswood House these days.

Reply from Zenzo Shibanda, Deputy Manager at Houndswood House Care Home

The standards at the Home remain the same if not getting better as we recruit more and more experienced care and nursing staff. Mr M was with his wife in the lounge where a carer was present. He asked carer to get something from his wife's room. At this point he started to help his wife get up and she fell to the floor. The carer returned and helped her get comfortable. There is no history of falls and the fall she had was directly due to his actions. This was witnessed by 2 other residents, both of whom have given statements. Mr M has a history of complaints, all of which have been properly addressed. The Spanish carer for example, is a very experienced carer (10+ years in a care home) and came to us from another care home. There has never been an incident where a resident is left in their night clothes all day.Mr M moved his wife to another care home. We waived the notification period. He now wants to bring her back which we declined. It has resulted in this feedback.


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Review of

Houndswood House Care Home

from S B (Son of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Houndswood House Care Home were very caring and considerate during the time my father was in their care. He was on first name basis with staff and was very fond of all, especially those involved with his specific needs. The care home is a lovely place, almost stately. My dad will have had many
happy days here before his sad passing.

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Review of

Welbourn Hall Nursing Home

from Sylvia S (Husband of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home just two weeks and they have done more for him in this time than the other two homes put together. He will never complain and put things even if in a mess but the carers and nurses here are doing what the name says (caring). I can also rest and not have to go every
day to make sure he is ok. Thank you.

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Review of

Welbourn Hall Nursing Home

from Maria P (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by staff. Attentive and genuine. Informed nursing staff. Since my mum arrived at Welbourn, she started making dramatic progress within one week! From not being able to walk, to now walking over a mile at a time! It's just fantastic and all the staff team are to be commended.

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Review of

Welbourn Hall Nursing Home

from S P (Grandson of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very kind and generous, I was offered lunch with my grandma. She has made friends with residents and staff alike. The grounds are very pleasant and inviting, and the building has many common areas. Everything is clean and staff are smart.

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Review of

Welbourn Hall Nursing Home

from N A (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very confident to leave my mum there. Peace of mind for both of us I would say. I feel very grateful. The staff are what I see most of and they make me feel very welcome and are lovely to both my mum and me. It's like a big fun family. I really look forward to going to see the staff as well as
my mum. My mum is in good hands. She is in a clean bed always.

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Review of

Houndswood House Care Home

from Peter H (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Houndswood House. The house and surroundings are very pleasant. The staff listen to residents and relatives and try and give residents what they want. There is generally a happy atmosphere in the home. Residents are given a choice of meals and the food is very good.

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Review of

Welbourn Hall Nursing Home

from N B (Son of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Welbourn Hall Nursing Home are excellent, the care and support they give my mum is just great and they are always very courteous to me.

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Review of

Houndswood House Care Home

from J R (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Houndswood Hosue since the end of July 2024 and I am so very pleased with every aspect of the care she receives. The building, the carers, the nurses, the atmosphere, the cleanliness, the management and absolutely everything about the home is first class.

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Review of

Houndswood House Care Home

from R K (Husband of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Houndswood House for four and a half years. I have always felt assured that she was being looked after in a caring, professional and friendly manner.
As a visitor on a regular basis, I have always felt welcomed into and family environment.

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Review of

Apex Care Centre

from Vincent L (Great Great-Nephew of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has been a resident since 2019, my great uncle since 2020. Both suffered mobility issues and were bed-ridden. Having cared for themselves prior to becoming residents, their health and hygiene had deteriorated considerably. Their health, appearance and hygiene standards improved enormously
when cared for here. My great uncle recently passed away and I think it would be fair to say that he was a somewhat difficult man to deal with at times. (He would have agreed.) Despite this, I found the staff had a realistic and appropriate way of dealing with him. They were tolerant, and fair and kept me informed of any problems that arose.
My great-aunt is still a resident. She is very happy there and well cared for. The staff are fond of her and she is treated with kindness and dignity.
I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.

Reply from Ann Stone, Manager at Apex Care Centre

Thank you for taking the time to leave a review for our home. Your kind words are very much appreciated and I will make sure this is shared with our staff. Here at Apex, we pride ourselves on treating all our residents with dignity and respect, just as if they were members of our own family. We have a fantastic, stable team that puts our residents at the heart of everything we do. Once again, thank you. Ann StoneRegistered Manager.


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Review of

Houndswood House Care Home

from Michael F (Brother of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was only with you for nine weeks prior to her death. The end-of-life palliative care she received was excellent. All the staff were kind, considerate and understanding both to my sister and all the family. We stayed 24/7, days before her death. We had a room provided for resting, washing facilities
and food and drink were made available. We have returned several times for various reasons and have been welcomed by everyone. The staff have been like a family, including management.

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Review of

Houndswood House Care Home

from Adam L (Husband of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are most grateful to this lovely, caring home. My wife fell ill abroad and on returning to the UK was unable to feed or leave her bed. Since going in this home three months ago, she has made wonderful progress and is very happy there. Thanks to all the staff.

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Review of

Houndswood House Care Home

from H M (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We liked Houndswood House as soon as we walked in. It’s extremely well-kept and has a lovely homely atmosphere.
My mum came from hospital, two months after a terrible seizure, which left her mentally and physically disabled. Her Alzheimer’s has sadly advanced to the point where she needs 24-hour care
but physically she’s doing great. After a few months at Houndswood, she’s walking, absolutely loves the food and the catheter is gone!
My family and I know that her determination to ‘walk about’ has been challenging but all the staff and management have continued to find ways of supporting her and we are very grateful for this. They are always so kind, caring and patient and my mum is really fond of them.
There is a lovely rapport between staff and residents at Houndswood House with lots of smiles and chat. The staff work really hard to keep everyone happy and well cared for. I think they do an excellent job!

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Review of

Houndswood House Care Home

from Peter H (Son of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially entered the home for respite care but quickly decided he wanted to stay permanently as he felt well cared for.
Sadly his health deteriorated and eventually, he died but from a family perspective, we were delighted with the way his final days were made comfortable by the staff.

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Review of

Welbourn Hall Nursing Home

from H A (Daughter of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went above and beyond with Dad's care, made us all feel very welcome, always cups of tea. What a fantastic team all working together, you all became my extended family in a very difficult time and knowing Dad was in the right place. Thank you all so much.

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Review of

Houndswood House Care Home

from S S (Daughter of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Houndswood House since July this year.
Sadly Mum was bedbound.
The staff did everything they could to make her comfortable and she was looked after with wonderful care.
Mum passed away this week. The care she received in the last few days was so kind, respectful and
dignified. The staff couldn't have done more for her and looked after her and all of us too.

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Review of

Houndswood House Care Home

from Andrew V (Son of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Houndswood House directly from having been in hospital on end-of-life care.
Mum hung on for another 6 weeks or so and I know the care given to her by all the caring members of staff no doubt prolonged her life and I have great comfort in that my mother could not have had a more caring
and comfortable end of life anywhere else.
Heartfelt gratitude to all at Houndswood.

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Review of

Houndswood House Care Home

from M E (Nephew of Resident) published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie was admitted to Houndswood House on the 9th of July, and during her time spent there, she was well looked after. On my visits, which were fortnightly, she was never agitated and always looked content and happy.
Sadly, during July 23, she became unwell. After a short time in the hospital,
she returned to the care home for one week, at which point, on the 1st of August, she sadly passed away but with good care offered in her final days.

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Review of

Houndswood House Care Home

from F M (Daughter of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in the home since the end of August 2022, converting from a respite stay to permanent and currently he seems happy and settled. The new management team and staff are caring, friendly and approachable and we feel relieved that he is in safe hands and being cared for with dignity.
The activities staff have also made a huge positive difference since they have been in the role, getting my dad out of his room more and generally bringing a lot of enthusiasm and energy to the home.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care Plus & Complete Care (UK) Ltd

How many Care Homes does Care Plus & Complete Care (UK) Ltd own?

Care Plus & Complete Care (UK) Ltd own 7 Care Homes.

Which Care Plus & Complete Care (UK) Ltd Care Homes have the highest review score?

Houndswood House Care Home, Welbourn Hall Nursing Home & Apex Care Centre have the highest review score.
Care Plus & Complete Care (UK) Ltd in Hertfordshire Care Plus & Complete Care (UK) Ltd in Lincolnshire Care Plus & Complete Care (UK) Ltd in North Lincolnshire

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