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Care Home Owned by Care Plus & Complete Care (UK) Ltd in Hertfordshire

  • Care Home Owned by Care Plus & Complete Care (UK) Ltd in Hertfordshire

Care Plus & Complete Care (UK) Ltd Locations in Hertfordshire (1)

 

1 Care Home owned by Care Plus & Complete Care (UK) Ltd in Hertfordshire

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Houndswood House Care Home

Harper Lane, Radlett WD7 7HU 

9.6 89 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 50 Rooms

Care Plus & Complete Care (UK) Ltd Reviews in Hertfordshire (89)

Reviews Posted for members of Care Plus & Complete Care (UK) Ltd

Overall Experience

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Review of

Houndswood House Care Home

from John M (Husband of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately the standards of this previously well regarded nursing home have declined. Recently sold to a Radlett businessman, subsequent cuts resulted in activities being stopped altogether and a lack of staff at crucial times of the day. My wife and other residents were often left on their own in
the main lounge and she felt abandoned and alone. Many of the new staff brought in after complaints were non-verbal as far as residents were concerned and she was even put to bed by an elderly Spanish man who usually served the tea. Although she made physical improvements my wife had falls, went to sleep un-noticed on a sofa in the lounge, was often left in her pyjamas all day and her main activity was sitting in a chair. As a family we were forced to move my wife after being there for two months and have found a far better place at about the same cost where she receives friendly and supportive care. I would definitely warn people off going to Houndswood House these days.

Reply from Zenzo Shibanda, Deputy Manager at Houndswood House Care Home

The standards at the Home remain the same if not getting better as we recruit more and more experienced care and nursing staff. Mr M was with his wife in the lounge where a carer was present. He asked carer to get something from his wife's room. At this point he started to help his wife get up and she fell to the floor. The carer returned and helped her get comfortable. There is no history of falls and the fall she had was directly due to his actions. This was witnessed by 2 other residents, both of whom have given statements. Mr M has a history of complaints, all of which have been properly addressed. The Spanish carer for example, is a very experienced carer (10+ years in a care home) and came to us from another care home. There has never been an incident where a resident is left in their night clothes all day.Mr M moved his wife to another care home. We waived the notification period. He now wants to bring her back which we declined. It has resulted in this feedback.


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Review of

Houndswood House Care Home

from S B (Son of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Houndswood House Care Home were very caring and considerate during the time my father was in their care. He was on first name basis with staff and was very fond of all, especially those involved with his specific needs. The care home is a lovely place, almost stately. My dad will have had many
happy days here before his sad passing.

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Review of

Houndswood House Care Home

from Peter H (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Houndswood House. The house and surroundings are very pleasant. The staff listen to residents and relatives and try and give residents what they want. There is generally a happy atmosphere in the home. Residents are given a choice of meals and the food is very good.

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Review of

Houndswood House Care Home

from J R (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Houndswood Hosue since the end of July 2024 and I am so very pleased with every aspect of the care she receives. The building, the carers, the nurses, the atmosphere, the cleanliness, the management and absolutely everything about the home is first class.

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Review of

Houndswood House Care Home

from R K (Husband of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Houndswood House for four and a half years. I have always felt assured that she was being looked after in a caring, professional and friendly manner.
As a visitor on a regular basis, I have always felt welcomed into and family environment.

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Review of

Houndswood House Care Home

from Michael F (Brother of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was only with you for nine weeks prior to her death. The end-of-life palliative care she received was excellent. All the staff were kind, considerate and understanding both to my sister and all the family. We stayed 24/7, days before her death. We had a room provided for resting, washing facilities
and food and drink were made available. We have returned several times for various reasons and have been welcomed by everyone. The staff have been like a family, including management.

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Review of

Houndswood House Care Home

from Adam L (Husband of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are most grateful to this lovely, caring home. My wife fell ill abroad and on returning to the UK was unable to feed or leave her bed. Since going in this home three months ago, she has made wonderful progress and is very happy there. Thanks to all the staff.

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Review of

Houndswood House Care Home

from H M (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We liked Houndswood House as soon as we walked in. It’s extremely well-kept and has a lovely homely atmosphere.
My mum came from hospital, two months after a terrible seizure, which left her mentally and physically disabled. Her Alzheimer’s has sadly advanced to the point where she needs 24-hour care
but physically she’s doing great. After a few months at Houndswood, she’s walking, absolutely loves the food and the catheter is gone!
My family and I know that her determination to ‘walk about’ has been challenging but all the staff and management have continued to find ways of supporting her and we are very grateful for this. They are always so kind, caring and patient and my mum is really fond of them.
There is a lovely rapport between staff and residents at Houndswood House with lots of smiles and chat. The staff work really hard to keep everyone happy and well cared for. I think they do an excellent job!

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Review of

Houndswood House Care Home

from Peter H (Son of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially entered the home for respite care but quickly decided he wanted to stay permanently as he felt well cared for.
Sadly his health deteriorated and eventually, he died but from a family perspective, we were delighted with the way his final days were made comfortable by the staff.

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Review of

Houndswood House Care Home

from S S (Daughter of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Houndswood House since July this year.
Sadly Mum was bedbound.
The staff did everything they could to make her comfortable and she was looked after with wonderful care.
Mum passed away this week. The care she received in the last few days was so kind, respectful and
dignified. The staff couldn't have done more for her and looked after her and all of us too.

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Review of

Houndswood House Care Home

from Andrew V (Son of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Houndswood House directly from having been in hospital on end-of-life care.
Mum hung on for another 6 weeks or so and I know the care given to her by all the caring members of staff no doubt prolonged her life and I have great comfort in that my mother could not have had a more caring
and comfortable end of life anywhere else.
Heartfelt gratitude to all at Houndswood.

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Review of

Houndswood House Care Home

from M E (Nephew of Resident) published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie was admitted to Houndswood House on the 9th of July, and during her time spent there, she was well looked after. On my visits, which were fortnightly, she was never agitated and always looked content and happy.
Sadly, during July 23, she became unwell. After a short time in the hospital,
she returned to the care home for one week, at which point, on the 1st of August, she sadly passed away but with good care offered in her final days.

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Review of

Houndswood House Care Home

from F M (Daughter of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in the home since the end of August 2022, converting from a respite stay to permanent and currently he seems happy and settled. The new management team and staff are caring, friendly and approachable and we feel relieved that he is in safe hands and being cared for with dignity.
The activities staff have also made a huge positive difference since they have been in the role, getting my dad out of his room more and generally bringing a lot of enthusiasm and energy to the home.

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Review of

Houndswood House Care Home

from F V (Granddaughter of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made the transition from respite into full-time care so easy. Was worried about my grandad going into full-time care as it was getting too much emotionally for the family but everyone is extremely friendly and kind. There is no feeling of being unwanted there and visiting hours are so flexible,
it makes you feel like you're visiting his home. Could not wish for a nicer place and it is so easy to get to feel very reassured that my grandad is being looked after and cared for.

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Review of

Houndswood House Care Home

from T D (Daughter of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of respite stays my Dad decided to make it permanent. He was very comfortable here and felt well looked after. This is a home that cares. The staff are friendly and the place is spotless. The activities team works hard to be inclusive of all who want to take part and room visits for those
who prefer a little time to themselves. The team are always finding new activities that are fun and interesting. A well-led managed makes it all run like clockwork, with a smile.

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Review of

Houndswood House Care Home

from Patricia H (Wife of Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy. Care is excellent. Staff are good.

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Review of

Houndswood House Care Home

from Phillip A (Son of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent the whole experience of my mother's stay at Houndswood House Care Home has been excellent. I am left kept constantly up to date with my mother's welfare at the home. The nursing team are always on hand to attend to my mother's needs. the entertainment they do an exceptional job in keeping
the residents alive both physically and mentally. The management keep the home running exceptionally well making sure each resident is treated with dignity and care. Excellent.

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Review of

Houndswood House Care Home

from M S (Daughter of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family is so pleased to have found Houndswood House Care Home for my parents who are both in their nineties and share a room. We have always found the staff extremely supportive and kind and the nursing care is excellent. Visits from the family are warmly welcomed at any time of the day and
staff are always friendly and polite. My father has Parkinson’s and my mother had a severe stroke many years ago and the staff treat their disabilities with great compassion and sensitivity.

Reply from Harriet Sharland, Marketing Administrator at Houndswood House Care Home

We couldn't be happier to receive your positive review! Knowing that your parents are well-cared for and content at Houndswood House Care Home brings us great joy. Our dedicated staff will continue to go above and beyond to make sure all our residents feel valued, supported and cared for. Thank you.


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Review of

Houndswood House Care Home

from Anthony L (Son of Resident) published on 29 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has now been at Houndswood House for about 18 weeks now.
The overall experience has been outstanding.
The staff are universally kind and caring - nothing is too much trouble.
The Housekeeping is faultless - it is of a hotel standard - my Dad's room is lovely - he likes his fresh flowers and
the staff help him keep them at their best.
The activities team are brilliant - fresh and energetic - they work so hard to make sure everyone is engaged - the Kings Coronation and the Eurovision Song events were big celebrations and were great fun for all involved.
Food is of a high standard and you are certainly not going to go hungry here!
Dad has been here through the Winter and now in the spring the setting is perfect - a lovely terrace that folk sit on and have lazy afternoons.
A big thumbs up from us.

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Review of

Houndswood House Care Home

from P K (Son of Resident) published on 22 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Houndswood House Care Home for four years and was treated with dignity and respect the whole time.
I would definitely recommend them.

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