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Care Homes Owned by Care Plus & Complete Care (UK) Ltd in Lincolnshire

  • Care Homes Owned by Care Plus & Complete Care (UK) Ltd in Lincolnshire

Care Plus & Complete Care (UK) Ltd Locations in Lincolnshire (3)

 

3 Care Homes owned by Care Plus & Complete Care (UK) Ltd in Lincolnshire

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Welbourn Hall Nursing Home

Hall Lane, Welbourn, Lincoln LN5 0NN 

8.8 18 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms
Apex Care Centre

Ruskin Road, Mablethorpe LN12 1BP 

8.0 7 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • 40 Rooms
Phoenix Care Centre

Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN 

2 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 39 Rooms

Care Plus & Complete Care (UK) Ltd Reviews in Lincolnshire (27)

Reviews Posted for members of Care Plus & Complete Care (UK) Ltd

Overall Experience

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Review of

Welbourn Hall Nursing Home

from Sylvia S (Husband of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home just two weeks and they have done more for him in this time than the other two homes put together. He will never complain and put things even if in a mess but the carers and nurses here are doing what the name says (caring). I can also rest and not have to go every
day to make sure he is ok. Thank you.

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Review of

Welbourn Hall Nursing Home

from Maria P (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by staff. Attentive and genuine. Informed nursing staff. Since my mum arrived at Welbourn, she started making dramatic progress within one week! From not being able to walk, to now walking over a mile at a time! It's just fantastic and all the staff team are to be commended.

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Review of

Welbourn Hall Nursing Home

from S P (Grandson of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very kind and generous, I was offered lunch with my grandma. She has made friends with residents and staff alike. The grounds are very pleasant and inviting, and the building has many common areas. Everything is clean and staff are smart.

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Review of

Welbourn Hall Nursing Home

from N A (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very confident to leave my mum there. Peace of mind for both of us I would say. I feel very grateful. The staff are what I see most of and they make me feel very welcome and are lovely to both my mum and me. It's like a big fun family. I really look forward to going to see the staff as well as
my mum. My mum is in good hands. She is in a clean bed always.

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Review of

Welbourn Hall Nursing Home

from N B (Son of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Welbourn Hall Nursing Home are excellent, the care and support they give my mum is just great and they are always very courteous to me.

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Review of

Apex Care Centre

from Vincent L (Great Great-Nephew of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has been a resident since 2019, my great uncle since 2020. Both suffered mobility issues and were bed-ridden. Having cared for themselves prior to becoming residents, their health and hygiene had deteriorated considerably. Their health, appearance and hygiene standards improved enormously
when cared for here. My great uncle recently passed away and I think it would be fair to say that he was a somewhat difficult man to deal with at times. (He would have agreed.) Despite this, I found the staff had a realistic and appropriate way of dealing with him. They were tolerant, and fair and kept me informed of any problems that arose.
My great-aunt is still a resident. She is very happy there and well cared for. The staff are fond of her and she is treated with kindness and dignity.
I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.

Reply from Ann Stone, Manager at Apex Care Centre

Thank you for taking the time to leave a review for our home. Your kind words are very much appreciated and I will make sure this is shared with our staff. Here at Apex, we pride ourselves on treating all our residents with dignity and respect, just as if they were members of our own family. We have a fantastic, stable team that puts our residents at the heart of everything we do. Once again, thank you. Ann StoneRegistered Manager.


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Review of

Welbourn Hall Nursing Home

from H A (Daughter of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went above and beyond with Dad's care, made us all feel very welcome, always cups of tea. What a fantastic team all working together, you all became my extended family in a very difficult time and knowing Dad was in the right place. Thank you all so much.

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Review of

Welbourn Hall Nursing Home

from Jan S (Daughter of Resident) published on 15 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old father was welcomed into the 'Welbourn family' from a hospital in another region and was very poorly on arrival. The team built him up and gave him the best quality of life they could. He was treated with the greatest dignity and care throughout the 15 months he resided there and especially
during his final days. The manager and staff got to know my father as an individual and nothing was too much trouble for them. This understanding, kindness and compassion were extended to my mother and I and we too were made to feel welcome. I will never be able to express enough gratitude for the care given to my dad.

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Review of

Apex Care Centre

from Debbie A (Sister of Resident) published on 5 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is bright, welcoming and clean. There are various seated areas, all nicely furnished and well maintained. The staff are friendly and responsive. The individual rooms are a reasonable size and have access to a garden area. My sister is able to have her dog there, which is essential for her at
the moment. I am really pleased with the home; I have seen several care homes, and this is the best one I have visited.

Reply from Ann Stone, Manager at Apex Care Centre

Thank you, Debbie, for your positive comments for Apex Care Centre. We all pride ourselves on maintaining a welcoming, clean, environment, after all, this is our resident's home.
We have a fantastic team of staff here at Apex, and it's so lovely to receive positive feedback on the friendliness and responsiveness of our staff. I will certainly ensure that your comments are passed on to everyone. Once again, thank you.


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Review of

Welbourn Hall Nursing Home

from Diane P (Daughter of Resident) published on 1 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are treated with the utmost respect and dignity at all times. Nothing is too much trouble.

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Review of

Apex Care Centre

from Deb G (Daughter-in-law of Resident) published on 24 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank you all for being so kind and helpful to us with Mum. It is a difficult time but you are helping us knowing she is being looked after. Thanks to the Manager as well, for listening to me.

Reply from Ann Stone - Registered Manager, Office Administrator at Apex Care Centre

Thank you so much for your kind words. Here at Apex Care Centre, we pride ourselves on delivering compassionate care and this also extends to residents' families. The staff will be happy to know that their hard work is very much appreciated. Once again, thank you for taking the time to submit your review.


Ann-Registered Manager


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Review of

Welbourn Hall Nursing Home

from Anne I (Niece of Resident) published on 27 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident here for about a year now. After her behaviour being a problem at other homes I am pleased to say Welbourn Hall Nursing Home know how to treat her. The staff are patient and kind and although she is a loner, she is treated like part of the 'extended family'. Due to this she
is beginning to trust the staff and is much more relaxed. There is nowhere else I would like her to be.
Although I live near Derby, I can speak to her anytime on the phone and she too can phone me. When I do visit I am made very welcome.

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Review of

Welbourn Hall Nursing Home

from Richi D (Son of Resident) published on 28 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last December my 90 year old father had to move into care. I chose Welbourn Hall as it was close to me and had a suitable vacancy. Because of the pandemic I was unable to see firsthand the care and facilities on offer. There was some trepidation on my part as to whether or not I had done the right thing.
Over the last six months, I have had the opportunity to see firsthand the care provided. The manager and her team are remarkable it brings tears to my eyes when I see just how caring the staff are. My father is in the last days of his life as I write this review. The care and support given to my father and myself is second to none and I have no hesitation at all in giving this care home the highest possible recommendation. I will be forever grateful for the care given to my father.

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Review of

Welbourn Hall Nursing Home

from Elaine S (Daughter of Resident) published on 11 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only spent three months in the care home until he sadly passed away. The care he received was excellent and compassionate. Due to dad's dementia, he wasn’t easy to care for. The staff looked after him as if he was a member of their own family, even with the lockdown we felt involved in his
care and supported.

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Review of

Apex Care Centre

from Bryan V (Husband of Resident) published on 6 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the care of Apex Care Centre at Mablethorpe since July 2019. We are both very happy with the care and professionalism given to her by the care staff and the management. She gets on well with the care staff and they, in turn, seem to be quite fond of her. The current manager and the
previous one seem to have gone out of their way to keep the residents safe and happy. They have gone the extra mile in the difficult situation during 2020 with problems caused by the virus.
Thank you to everyone at the centre, ie the manager, the office manager, maintenance, kitchen staff and all the lovely carers for making my wife feel safe and comfortable at your care home.

Reply from Ann Stone, Manager at Apex Care Centre

Thank you for writing such a lovely review of Apex Care Centre Mablethorpe.
The team here at Apex Care Centre are thrilled to learn of how happy you are with your wife's care and are proud to know that their commitment and dedication to delivering high-quality care is recognised.
We have just received our CQC rating from a recent inspection on the 5th of November that was focused on, "Are we safe" and are we "Well Led" We are delighted to say we are rated as "good".
Once again, thank you for your kind review.


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Review of

Welbourn Hall Nursing Home

from M D (Wife of Resident) published on 10 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in Welbourn Hall Nursing Home for a few weeks, he was admitted at very short notice and has dementia. His care is excellent. The manager and staff are amazing. Their job is so much more harder with Covid restrictions but their patience, understanding and kindness through these
difficult times haven't changed the fantastic care they give. I also want to mention all the ongoing support they give me.

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Review of

Welbourn Hall Nursing Home

from Mavis L (Wife of Resident) published on 7 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Welbourn Hall Nursing Home since December 2019. He has dementia, so understandably was upset and confused at first and I know from experience at times can be difficult to help and settle. The staff at Welbourn Hall gave him the care and understanding from day one and now he is
settled and happy thanks to their help, kindness and professionalism. They also keep me informed at all times, which is a great comfort.

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Review of

Welbourn Hall Nursing Home

from Eileen S (Wife of Resident) published on 3 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with excellent care. As a family, we are very happy, even with covid 19 restrictions in place.

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Review of

Welbourn Hall Nursing Home

from S M (Daughter of Resident) published on 3 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the standard of care provided. My mum is well cared for and loved, which gives me great comfort in difficult times. She is always well dressed and appears relaxed and content. The staff are like a second family to her and do an amazing job.

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Review of

Welbourn Hall Nursing Home

from Linda L (Sister of Resident) published on 3 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for the last two months and I have been most impressed with this lovely home. Set in a beautiful garden, the home is clean and spacious. Staff always try to please. The care is outstanding.

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