Country Court in Bedfordshire | 3 Care Homes

Review of
Fernleigh Court Care & Nursing Home
from M G (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Since mum, who has dementia, has been in Fernleigh Court she has been looked after with compassion, kindness and gentleness. From being bedbound for the previous year or so, she is now out of bed sitting in her special chair and being encouraged to engage in social situations and in the daily events.

The friendly and helpful staff are always attentive to her needs and there is good communication between them and the family. One thing I have to mention was the surprise event the staff put on for my parents wedding anniversary with amazing decorations and an incredible afternoon tea. As a family we all say a huge Thank You to all at Fernleigh for everything you do for mum and also for looking after dad so well when he visits.

Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home

Thank you for your lovely review of Fernleigh Court Care & Nursing Home. We're so pleased to hear how well your mum is doing and that she's feeling comfortable and cared for by our staff team. It was our pleasure to help make your parents' anniversary special, and we're glad it meant a lot to your family.

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Review of
Fairfield Manor Care Home
from Michelle B (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Generally care home is okay but owner changed. Now they do more profit for their business rather than looking after residence. For example, toilet rolls they used to use much better one. Now discounted very cheap materials, no wipes, cleaning products around tables, toilet. Really saving materials around

home. They do not change as often as bedding, towels. We are not so happy compared with when my friend got in.

Reply from Shibu Thomas, Home Manager at Fairfield Manor Care Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.

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Review of
Fairfield Manor Care Home
from Wendy L (Power of Attorney of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

I have been visiting this care home since August 2020. The staff are always friendly and helpful and the interior is furnished to a high standard.
The only complaints I hear from my resident is that the food and menu is not as varied as it was up to last year and that she struggles to pick from the

daily menu. However, my resident only likes typical English food and struggles with foreign type meals. My client does remain in her room permanently so can feel isolated at times. She does not participate in any activities by choice.

Reply from Shibu Thomas, Home Manager at Fairfield Manor Care Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.

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Review of
Fernleigh Court Care & Nursing Home
from L N (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Mum was always treated with kindness & respect. Whenever I had any issues, they were always quickly resolved. Advocating for a family member isn't easy, but I was never made to feel uncomfortable or a nuisance when I flagged up problems. Mum always preferred the staff she had come to know well & these

relationships made her stay so much more bearable. she hated change & unfamiliar faces. The atmosphere in Fernleigh Court is very welcoming & friendly. The staff are always smiling & helpful.

Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home

Thank you for leaving a review for Fernleigh Court Care & Nursing Home. We're so pleased to know that you and your mum were looked after by our staff team and that you were always made to feel welcome.

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Review of
Fernleigh Court Care & Nursing Home
from J G (Resident) assisted by family/friend published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Fernleigh is a well run care home with incredible staff and facilities, bedrooms are comfortable, clean. Nothing is too much trouble for anyone, helpful, caring patient staff.

Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home

Thank you for your lovely review of Fernleigh Court Care & Nursing Home. We are so pleased to know that our staff team take great care of you and you enjoy our facilities.

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Review of
Fairfield Manor Care Home
from Linda O (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Fairfield home is like a family; the staff are very welcoming, the management are extremely professional, and the nursing care team are very experienced and caring. My Dad has been there for three years now, and he is very happy.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you so much for the lovely review. We do see ourselves as one big family and enjoy having your Dad with us. Best regards.

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Review of
Fairfield Manor Care Home
from Richard B (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

I have experience of the Care Home for the past 4 years and would have to admit that it was excellent when it first opened but it has slowly gone downhill over the last couple of years. As the home added more residents it would appear the staff are really stretched at times and do not appear to have

much time for each resident. The food would appear not to be as good over the past year.

Reply from Shibu Thomas, Home Manager at Fairfield Manor Care Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.

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Review of
Fernleigh Court Care & Nursing Home
from A M (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Home is under investigation for abuse and neglect and safeguarding issues! Avoid! A male nurse slapped our mum around the face to 'verify' her death minutes after she died! Staff failed to recognise that our mum was at end of life, and as such, she was not given the correct medication to ease anxiety,

pain until it was too late (we asked all day for their help). She was denied access to palliative care team, male nurse said there was no need as he knew what he was doing, he clearly didn't! Our mums food intolerances were ignored on multiple occasions. Incompetent in providing end of life or palliative care. They didn't recognise that our mum was 'end of life', as a result she was ignored and left without vital medication. Mum wasn't bathed for the entire 8 weeks she was there! Precious items missing from her room and never found. Staff laughed and joked as our mum was taken out by the undertakers. No respect! CQC have agreed with concerns. Read recent report!

Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home

We sincerely appreciate your feedback and take your concerns very seriously. Our top priority is the safety, well-being, and comfort of our residents. We are committed to transparency and continuously improving our services based on feedback. Your concerns were addressed with the safeguarding team at the time, and if you would like to discuss this further, please don't hesitate to contact our Home Manager directly on 01234 987 030.

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Review of
Fernleigh Court Care & Nursing Home
from C M (Grandson of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My Nan was not cared for adequately at this home. On 2 occasions whilst I was there she was given food she was intolerant to, despite this being listed on her notes. When Nan was in there for 3 weeks staff were surprised to learn that Nan had terminal cancer, and was registered blind. The manager explained

these details were on her notes but she couldn't make the staff read them. As a result Nans needs weren't met. Staff rarely switched her telly on and we'd regularly find her sat in bed with the door closed and no tv on. Any activities the home had never included those that were bed bound. Pet visits, singers or entertainment were never extended to anyone who couldn't get out of bed. I asked a carer if they could change nans bed as it was soiled, but I was told no as she was bed bound. This was rectified once we complained and other staff sorted it. On my visits it was clear that nans needs weren't being met. My mum & aunt had regular meetings with the manager, but not much changed.

Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback.Please contact our Home Manager directly on 01234 987 030 should you wish to discuss this further.

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Review of
Baycroft Flitwick Care Home
from Peter R (Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

All members of staff are so genuinely happy and helpful. I am really lucky to have been housed in this hotel come care home.

Reply from Corina Ashby, Home Manager at Baycroft Flitwick Care Home

We are happy that you have settled in so well here at Baycroft Flitwick and we are glad that you have decided to stay here with us.

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Review of
Fernleigh Court Care & Nursing Home
from Janice W (Respite Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

We have found we have been well looked after everyone has been so kind to us and we thank you very much.

Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home

Thank you for your kind review of Fernleigh Court Care & Nursing Home! We're pleased to know you feel well cared for and appreciate our staff team's kindness.

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Review of
Fernleigh Court Care & Nursing Home
from Malcolm P (Son of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff, care levels, and attention to learning who we children are in relation to our mum is exceptional. From the first visit, I understood the comments of all the staff. Our mum is cared for, clean and very safe. I cannot put into words how much pressure and stress has been removed from my life

having mum here. Mum has joined in from day one, settled well and indeed thriving here. Thank you to all.

Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home

Thank you for your kind review of Fernleigh Court Care & Nursing Home. We're delighted to know that your mum is thriving in our care and that we could make a positive difference for you and your family.

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Review of
Baycroft Flitwick Care Home
from Christine R (Friend of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

I have found this home, Baycroft Flitwick Care Home, a very caring and loving environment for all residents and visitors alike with plenty of activities to keep everyone involved and I thank you.

Reply from Corina Ashby, Home Manager at Baycroft Flitwick Care Home

Thank you for taking the time to leave us a review, we are happy that you and your friend enjoy the home and the activities.

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Review of
Fairfield Manor Care Home
from Keith B (Husband of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

The room resembles a hotel room and is very comfortable. The staff are friendly and accommodating to the individual needs, nothing is too much trouble. The best advice I can give is to come and see the home yourself and you will be surprised at what it can offer.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the lovely review. We strive to offer a comfortable and welcoming environment and our doors are always open for anyone who would like to come and see. Kind regards

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Review of
Fernleigh Court Care & Nursing Home
from C G (Husband of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

This care home has been excellent with my wife. She's well cared for and the staff are all brilliant. The food on offer is amazing and always served lovely and hot. Her room is always clean and tidy. An excellent place overall.

Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for your kind review. It is a pleasure to have your wife in our care here at Fernleigh Court and we are so pleased you are happy with the service we provide.

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Review of
Fairfield Manor Care Home
from Louise R (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

The care and support my father (and I) received in his final weeks has been exceptionally caring, supportive and professional.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the kind words. It was a real pleasure caring for your father. Thinking of you and the family. Sincerely, Fairfield Manor Team.

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Review of
Fernleigh Court Care & Nursing Home
from R R (Respite Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I find all the staff very caring and professional. They have helped me greatly in my rehab and I am forever grateful.

Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for your kind review. It has been a pleasure to help your rehabilitation to ensure you are comfortable and confident to return home.

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Review of
Fernleigh Court Care & Nursing Home
from Dianne M (Respite Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

I came into Fernley Court for respite after major surgery so that I could recover enough to look after my disabled husband. Not knowing what to expect, after two weeks it is now my absolute pleasure to write a review on Fernley Court as a "tick box" would never do this beautiful care home justice!
The

building itself would rival any five-star hotel..the decor is so subtle and so tasteful.
The food is delicious, beautifully presented with lots of choice and always served with a smile.
Most importantly every single member of staff gives us 100% of their caring attention. I have absolutely nothing negative to say about Fernley Court only a very big heartfelt thank you from the bottom of my heart to a particular member of staff and all the team.

Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for this glowing review on your experience with us here at Fernleigh Court! It was an absolute pleasure to get to know you and provide you with the care and support required during your recovery and respite stay with us. I will ensure your feedback is passed across to our entire staff team.

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Review of
Fairfield Manor Care Home
from S O (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care for mum with lovely warm friendly and professional staff.

Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home we are so pleased to know that your mum is well cared for by our wonderful and friendly staff team.

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Review of
Fairfield Manor Care Home
from L C (Granddaughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

What a wonderful place! Today is my nans 95th birthday and they have gathered the residents in the bistro for tea and cake! Lovely team, with lovely facilities. Nan could not be happier.

Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home. We're delighted to hear that your nan is happy here and that you appreciate the facilities we provide for our residents and families.

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Care Homes Owned by Country Court in Bedfordshire

Country Court Locations in Bedfordshire (3)

Country Court Reviews in Bedfordshire (183)

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Fernleigh Court Care & Nursing Home

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Fernleigh Court Care & Nursing Home

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