Country Court in Cambridgeshire | 3 Care Homes

Review of
Castor Lodge Care Home
from Andrew S (Son of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

All the staff very friendly helpfully and made us feel welcome and look after dad very well and the coffee and cakes were great. One staff member in particular made dad and us laugh a lot dad took a shine to him
Thanks for all your help

Reply from Priya Jassar, Home Manager at Castor Lodge Care Home

thank you for taking the time to review us at Castor Lodge. We appreciate your wonderful comments and glad your father had a good respite stay with us! Best Wishes.

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Review of
Castor Lodge Care Home
from Nathaniel C (Father-in-law of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

When my father-in-law needed full-time care, we wanted to find somewhere that felt right a place where he'd be comfortable and well looked after. From the moment we visited Castor Lodge, we were really impressed. The home itself is lovely, clean and well-kept, with a warm and welcoming atmosphere.
What

really stood out, though, was the staff. Everyone has been so friendly and caring, making sure he's happy and looked after. A special shoutout to the manager she's been absolutely fantastic.
We've had such a positive experience with Castor Lodge. It's given us real peace of mind knowing he's in good hands.

Reply from Morgan Hicks, Senior Customer Relations Manager at Castor Lodge Care Home

We are so pleased to read your wonderful review and thank you for taking the time to do this for us. I will ensure all of our fantastic teams hears the brilliant feedback.

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Review of
Castor Lodge Care Home
from S S (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

100% recommend castor lodge.
My dad was in respite for 8 weeks, I can honestly say that the home is so welcoming and friendly.
Nothing was to much trouble from any of the staff.
They are all so caring about the residents and even the families aswell.
We as a family would not hesitate in putting

dad back into castor if needed.
Once again thankyou all for caring!!

Reply from Morgan Hicks, Senior Customer Relations Manager at Castor Lodge Care Home

Thank you for taking your time to review Castor Lodge. We are delighted to hear your wonderful comments, i will be sure to share with our team. You're welcome to pop in to see us anytime.

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Review of
Castor Lodge Care Home
from Joanne M (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

We visited many care homes to try to find the perfect place for our Mum including Caster Lodge. Along with its impressive appearance and beautiful rooms, more importantly we found staff interacting positively with residents. Many activities were being carried out and everyone looked so happy and content.

We spoke to several residents along with their family members and no one had a negative word to say about the care given. On this basis we decided that we had eventually found the home that Mum would hopefully be happy in. Mums mood has drastically improved since moving into her ''new home'' she has made many friends including members of staff. She will often say '"I want to stay here for ever'' I think her comments speak for themselves.

Reply from Morgan Hicks, Senior Customer Relations Manager at Castor Lodge Care Home

Thank you for taking the time to review Castor Lodge. We are so pleased to hear your wonderful comments and that your mother enjoys her wonderful home here with us. I will be sure to share your positive review with the rest of our staff team. Best Wishes.

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Review of
Ferrars Hall Care Home
from B B (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I felt great relief leaving my husband at Ferrars Hall after a difficult time with dementia much worse. His room is very comfortable. I am impressed with the cleanliness and freshness of the home each time I visit. The staff are really caring and I admire them as it must be really difficult at times

on their shift. It is hard to visit my husband in this situation and I feel worse after a bad day. The staff though are very friendly and supportive which helps. My sons and I feel happy that my husband is in Ferrars Hall and we chose the home that is so good.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall a review. We appreciate your kind words and feedback. It is wonderful to hear that you find the staff caring and supportive, we will ensure that this feedback is passed onto them. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

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Review of
Castor Lodge Care Home
from Kenneth W (Respite Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I recently underwent major surgery and as I am sole carer for my wife, I booked a weeks respite care for myself for the period after leaving hospital and two weeks covering that time and my stay in hospital for my wife.
This turned out to be an excellent decision. The care that I received was first

class and I was secure in the knowledge that my wife was similarly being looked after.
All of the staff were so friendly and helpful and I would recommend the home to anyone who is in need of care.

Reply from Priya Jassar, Home Manager at Castor Lodge Care Home

Thank you for taking the time to review Castor Lodge. We are so pleased you enjoyed your respite stay, I will be sure to share your kind words with our staff team. Please pop back to see us anytime! Best Wishes,

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Review of
Castor Lodge Care Home
from Sandra C (Daughter-in-law of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My father in law was in Castor Lodge and enjoyed his stay but it seems that personal belongings go missing and nobody seems bothered about it as when he passed they had lost his gold wedding ring and wallet but they are not bothered about investigating it as we were always told the items were in the

safe but apparently it was a lie.
So it seems that sticky fingers are about.

Reply from Anita Rowley, Area Manager at Castor Lodge Care Home

We are very sorry that your family's experience at Castor Lodge did not meet our usual high standards. We thoroughly investigated your concerns, and the outcome of that investigation was shared with you as per policy and procedure. Our contracts contain clear stipulations about personal belongings and please be assured that all our staff undergo criminal checks as per the debarring and disclosure service. We thank you for bringing your concerns to our attention and once again we are deeply sorry.

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Review of
Castor Lodge Care Home
from Shelia H (Friend of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

For a year, my friend lived in Castor Lodge Care Home and I visited him every 3 weeks or so when someone would drive me there as I am 92.
I think it would not be possible to find a better care home in the whole country. The building is spacious, very well kept and is very welcoming. Very nice meals

are provided each room cleaned daily, and lots of activities to join if residents choose. Totally first class.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Castor Lodge Care Home

Thank you so much for your kind words, it has been our pleasure to care for your dear friend in Castor Lodge.

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Review of
Ferrars Hall Care Home
from Janice W (Wife of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

The carers are so kind and helpful even when they are stretched beyond with their duties. The majority of the staff are excellent, but there are some passengers and some who are unprofessional. The cleaning staff are cleaning somewhere all of the time when I am visiting. Food and drinks are excellent

considering the numbers and clientele being catered for. They are very kind to let me have my meals with my husband, beautifully served on a table for 2. The room for entertaining our family and friends is excellent. The activities are excellent but could do with some in the long evenings.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall a review. Your kind feedback is much appreciated and will be passed onto the staff and relevant departments at the home. We are sorry to hear that you have found some staff to be lacking in professionalism, if you would like to address this further please do not hesitate to speak with the Home Manager when you are visiting next. It is a pleasure to care for your husband as part of our Ferrars Hall Family.

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Review of
Lyncroft Care Home
from Anthony H (Friend of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

I always receive a very warm welcome, environment was clean and tidy. The residents always look well-presented and cared for.
Staff are polite, respectful, very helpful and knowledgeable.
Facilities are top notch and the residents appear to enjoy the activities on offer.
I highly recommend this care

home!

Reply from Clair Taylor, Home Manager at Lyncroft Care Home

Thank you for your kind words, it is a pleasure caring for all of our residents and family members within our home.

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Review of
Ferrars Hall Care Home
from Isobel M (Niece of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My aunt has been in Ferrars Hall since May 2023. My aunt settled in straight away and seems very comfortable and content in the home. The home is extremely clean, the food is good, and the facilities are great. However, the biggest asset of the home is the staff - all of them from those working in reception

to the Managers to the care staff are exceptional. The staff are always welcoming and friendly and excellent with the residents. The home undertakes a lot of activities with the residents and visits out into the community. The home has also helped us manoeuvre through the complex social care funding processes which has helped relieve a lot of the stress involved.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review for Ferrars Hall. We are so pleased to hear that you feel your Aunt has settled in well. Your comments about the food, activities and staff are much appreciated and will be passed on to the team. Once again, thank you for taking the time to leave a review, it is a pleasure to care for your aunt as part of the Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from Richard W (Son of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

Ferrars Hall was recommended to me by a neighbour whose mother is a resident. It is better than a 5 Star Hotel, my mother 92, was admitted to the hospital for the first time, ever, this year, very frail with an infection, she and I jointly decided she could not live alone anymore when discharged. After

about 6 weeks of living in Ferrars Hall she has acclimatised to the routine and staff and is now very happy, I would say much happier than when living alone in her flat. Now, she is wheeled by the carers in her chair to breakfast, lunch and afternoon goodies, my mother says the food in the restaurant is in her words, very tasty. The carers are all so good and mostly the same people, which is so important, not to mention the whole home is immaculately clean and the management are so helpful. My mum's room, which is near to the hairdresser's room, where she has her hair done every 2 weeks, and a chiropodist every 6 weeks, is better than a 5-star hotel for sure.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall Care Home a review. We are thrilled to hear how happy you are with the care and support that your mother is receiving at Ferrars Hall. Your kind words will be passed on to the team here. Once again thank you for your review, it is a pleasure to care for your mother as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from Joann E (Daughter of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience

Since being at Ferrers Hall my mother has regained her confidence, she feels safe and secure in the knowledge that she will come to no harm and that there is always someone on hand to guide and support her. The staff are all extremely attentive to all the residents, this I have always witnessed when

visiting, which is often. The team are always respectful and have a professional, friendly and positive approach to all situations. The team provide stimulating and inclusive experiences and whilst encouraging they do not force anyone to take part in anything. I have seen the benefits of these experiences first-hand, with my mother, she now has choices and purpose. As a family member, I am always kept well informed of all things relevant regarding my mother's care, this comes from not only the immediate care staff but also the management staff. Requests and suggestions that are made are always well received and acted up to if practicable and possible.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall a review. It is wonderful to hear that your mother has regained her confidence since living with us. Your feedback regarding our staff and management team is much appreciated and we will ensure it is passed onto the team. Thank you again for taking the time to leave such a lovely review. It is a pleasure to care for your mother as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from Janice D (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

I visit Ferrars Hall 4 or more times per week so have ample opportunity to observe the facilities and treatment of mum and other residents by carers and other staff. Care and respect for residents is without exception excellent. My mum has no complaints about her treatment or food and is very happy

and well entertained and cared for.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall a review. We are so pleased to hear your comments about the care and respect shown to all our residents. We are also thrilled to hear that your mother is happy with the care, support and food at the home. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from Sue C (Daughter of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

Very caring staff, lovely environment, and all food cooked from fresh. My Mum is very well looked after, safe, and content. An on-site hairdresser is much appreciated by my Mum, and also the visiting chiropodist.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall a review. We are thrilled to hear how happy you are with the care and support provided at the home. We will make sure we pass your kind feedback on to the team. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from J R (Daughter of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

My mum moved into Ferras Hall 2 weeks ago. We were all somewhat apprehensive. However, the transition could not have gone more smoothly. The practical details were dealt with quickly and efficiently. The carers helped my mum settle in by encouraging her to join in with the other residents for the morning

and afternoon activities. Shared meal times in the dining room helped her to get to know staff and residents alike. In addition, the 24-hour support available has given my family and I, peace of mind knowing she is in a safe and caring environment.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review. We are thrilled to hear that you are happy with the care and support your loved one is receiving at Ferrars Hall. We will be sure to pass on your kind words to the team here. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from W M (Husband of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Ferrars Hall is like a 5-star hotel, from the management team to the cleaners everyone is amazing. Nothing is too much for anyone to do and they are always willing to go the extra mile. Residents are extremely well treated and there are many activities and outings to stimulate and stop any boredom.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall a review. We appreciate your kind feedback. It's lovely to hear how happy you are with the service, we will make sure your feedback is passed on to the staff. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from G S (Daughter-in-law of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

From first contacting Ferrars Hall I can only say amazing things. Extremely kind, helpful and accommodating. All the staff are kind and helpful and will go the extra mile. My father-in-law settled very quickly, which in my opinion says how professional the home is caring for him and his individual needs.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave Ferrars Hall a review. We are so pleased to hear that your family and father in law have had a positive experience. It is a pleasure to support your loved one as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from Jane M (Daughter of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum's health declined quite dramatically last summer and she could no longer manage at home alone. From our first enquiry to our regular visits all staff have been welcoming and helpful. They greet residents and visitors by name. Care is exemplary and accommodation bring and always clean. Mum misses

her former village, but everything has been done to help her settle.
Food is varied and always looks appetising. As Mum does not have dementia she doesn't always find activities stimulating but best efforts are made and the visits that are arranged are always welcome.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review for Ferrars Hall. It is lovely to hear that your experience from enquiry to admission and beyond has been a positive one. Your kind words regarding the housekeeping and food at Ferrars Hall will be passed on to the team. We are sorry to hear that your loved one does not always find the activities offered in the home stimulating, we will ensure to ask for further feedback from residents at the next residents meeting in order to address this. Thank you once again for your review, it is a pleasure to care for your relative as part of our Ferrars Hall Family.

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Review of
Ferrars Hall Care Home
from N R (Son of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

The care home is great the staff, is well trained. They do their best looking after the residents. The care home is welcoming and the manager is also great and willing to help and address all problems.

Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review for Ferrars Hall. We are pleased to hear that you are happy with the care that your loved one receives, we will make sure to pass this feedback on to the staff here. It is a pleasure to care for your relative as part of our Ferrars Hall Family.

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