Country Court in East Sussex | 1 Care Home

Review of
The Pines Care Home
from John C (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Recently renovated and comfortable rooms.
However, care was definitely inconsistent in my experience and wouldn't recommend it. My mum came in walking well from the hospital and declined rapidly whilst there. Didn't seem able to improve until she left. Thankfully now walking again.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Dear John,, tank you for your feedback. I'm sorry to hear that your experience was not as positive as we would hope. We always strive to provide the best possible care and support for our residents, and we take all feedback seriously as we continue to improve. Kind regards, Tiago Conceicao

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Review of
The Pines Care Home
from Janet A (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

First-class care providers. Recently refurbished and is clean comfortable and stylish. Staff are all very professional, approachable and genuinely caring. Food is fresh and varied. A range of activities are available daily, with great coordinators. It is as close to a home from home as is possible under

the circumstances.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for leaving your review for The Pines Care Home. Your lovely comments will be shared with the staff team as this means a lot to all of us.

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Review of
The Pines Care Home
from Janet W (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

All the staff are so kind and caring. The housekeeping, catering, activities, estates, admin, management and nursing teams.
The nursing team, both RN's and Health Care Assistants, are excellent. They know Mum very well and treat her as an individual with her own unique needs.
They always make time

to discuss any concerns we may have or when there's a change in her care plan.
The two Activities Co-Ordinators are wonderful. They enthusiastically engage the residents in fun activities including trips out. By not wearing uniforms they seem less clinical which brings a lovely colour and variety to the residents' lives.
The refurbishment has made a huge difference to the dining and sitting areas including a patio with tables and chairs which Mum has enjoyed sitting out on and having lunch in the sun.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for writing your review and for your lovely feedback. We appreciate you taking the time to leave us a review and we are pleased that you are happy with the care we provide for your Mum and that she has been making the most of the refurbishments. Your comments will be passed on to the rest of the team here at The Pines.

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Review of
The Pines Care Home
from T C (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

My dad moved down from independent living in Greater London to The Pines Care Home in January 2024 after my stepmother passed away in September 2023. He is 96 but has all his faculties and is active and social. He was very lonely living on his own and he has absolutely thrived since moving into The

Pines. My brother and I visit him frequently and the level of care and personal attention is second to none. All the staff are extremely professional and caring and very friendly to us when we visit. Since the recent renovation, the facilities are superb and the communal areas look more like a luxury hotel than a care home! The management of the home and the activities staff are first class and nothing is too much trouble for them. My dad has had a new lease on life since living there and loves interacting with the carers and staff, and the nurses are brilliant too. He's loving his 3-course lunches and has put on half a stone! Highly recommended.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave your review for The Pines Care Home. It is heartwarming to read your lovely comments and feedback. We are so pleased to hear that the renovations and new facilities are like a luxury hotel. It is a pleasure to care for your dad and for you all to be part of The Pines family. I will share your comments with the staff team. Warmest regards.

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Review of
The Pines Care Home
from Jane B (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

I cannot fault the staff for the amazing care they are taking of my mum. Not only do they take care of her but they also support me - Mum has Alzheimer's and I'm on a steep learning curve but every single one of the staff is always ready to listen if I'm struggling (and also when things are going well).

They really have taken the time to get to know Mum and she's told me that she's happy and everyone takes really good care of her. It's such a relief to know that she's safe and happy - I can't thank everyone enough.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for leaving your review for The Pines Care Home. We truly appreciate you taking the time to leave your wonderful comments and feedback and we are delighted to hear that your mum is happy and receiving the care she deserves. We understand how difficult it can be for family members so if you have any further questions you are always welcome to ask. Your comments will be shared with the staff team.

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Review of
The Pines Care Home
from Jane W (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Our mother has been a resident at The Pines Care Home for nearly two years and the care and kindness she has received during this time is wonderful. Recently she had a sudden deterioration in her health but with the care, diligence and kindness of all the staff she has made a very good recovery. All

the staff (from medical, care assistants, activity coordinators, housekeeping, hospitality, catering, reception and maintenance) treat the residents like family and we cannot praise the manager and all his team enough. It is very hard to pick out one member of staff to thank as everyone we come into contact with are equally kind and caring. All the promises we were given in an introductory meeting have been fully met which obviously is very reassuring when making this life-changing decision to move into a Care Home.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your mother is receiving the respect, kindness, and dignity she deserves. Our team takes great pride in fostering a friendly environment. Your feedback means a lot to us and will be shared with the team. Thank you for your trust and support.

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Review of
The Pines Care Home
from Kevin T (Son-in-law of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

We received a very warm welcome upon our first visit to The Pines and the process of moving my mother-in-law in was handled with speed and compassion at a very difficult time. There is always a friendly atmosphere around the home and all areas are kept spotlessly clean. All the staff are very friendly

and exceptionally caring.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for taking the time to leave a review for The Pines Care Home. Your kind words and feedback are truly appreciated and will be shared with the staff team. It is our pleasure to care for your mother-in-law and include her in The Pines family.

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Review of
The Pines Care Home
from L F (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

My mother has received exemplary care from all the staff at The Pines. The atmosphere is calm and relaxed with a genuine family feel. The new social areas are well designed and never feel institutional. Staff are professional but make each resident feel appreciated and cared for. We love the dogs.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write your review for The Pines Care Home. We are pleased to hear about you and your mother's positive experience and will pass on your compliments to our staff team. Warmest regards.

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Review of
The Pines Care Home
from R C (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Such a special care home, full of staff who really care and treat the residents with kindness and dignity.
Lovely communal area, great food and dads bedroom is perfect.
Thank you for looking after my dad so well.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for leaving your review for The Pines Care Home. It is heartwarming to read your comments about the care your dad is receiving and that his bedroom is perfect. Your kind words will be passed on to the team. Warm regards.

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Review of
The Pines Care Home
from Louise M (Daughter of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience

My mother was in The Pines Care Home for almost three years until her death in July 2023. Right from when she went in staff went out of their way to make her feel comfortable and valued. Daily activities are stimulating and varied and all the staff are friendly, caring and compassionate. My mother had

Parkinson's and by the time she died was unable to do anything. She totally relied on the staff to meet all her needs and not once did they let her down. The same staff also were fantastic to myself and my sister and we were very touched that six of them attended her funeral. I cannot recommend The Pines highly enough and the manager and his wonderful team deserve to be recognised.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for taking the time to leave your wonderful review, especially at this time. Your feedback will be passed to the staff team who will appreciate your kind words. Your mum was part of the family, here at The Pines as were you and your sister. Warm regards,

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Review of
The Pines Care Home
from Tina B (Daughter of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

This care home really is the best. The way they looked after my mum with love, care and professionalism. The staff are exceptional and all done with care and a smile.
My thoughts are the home is only as good as the staff within it and you can’t get better.
They made a sad journey the best it could

be. Thank you.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines Care & Nursing Home, we will pass your kind words on to the staff team.

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Review of
The Pines Care Home
from Stewart B (Son of Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

The outstanding feature of The Pines Care Home is the warmth and caringness demonstrated in particular by the management and nursing staff. They are proactive in caring for my mother and both encouraging and honest about her needs. Activity provision is also really good - The Pines have managed to recruit

and retain some great individuals.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a lovely review. We appreciate your kind words and your support and it's lovely to hear how happy you are with the care provided for your mother at The Pines Care Home. Thank you.

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Review of
The Pines Care Home
from Ursula R (Friend of Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

The Pines Care Home does deserve the word 'home'. The staff always make me feel welcome and the environment is cared for and cheerful.
My friend was admitted to The Pines more than three years ago. I have since visited her regularly.
My comments are based on what I observe during my visits. This

includes contact with various members of staff. I can't comment on other residents' rooms, nor specifics re. 'value for money' as I am a friend and do not know what the costs involved. However, I'm confident that 'good' must be the relevant option.
I very much value the person-centred approach. While the residents have much in common in that they belong to the same age group, have lost independence and need support, they are always treated as individuals. My friend has nursing needs and thus requires a hospital bed with a pressure-relieving mattress etc. The fact that she could bring some of her own pieces of furniture to The Pines, as well as having her own pictures on the walls, gives the room a homely feeling rather than a clinical one.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for your lovely review for The Pines Care Home. Your kind words and support are appreciated. Best regards.

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Review of
The Pines Care Home
from A S (Sister of Resident) published on 29 November 2022

Submitted via Website • Report

Overall Experience

My sister has been in the wonderful care of the team at the Pines for quite a few years now. Whilst delivering first-class care in what is a care home, The Pines is a very special place which goes above and beyond. There is a personal connection not just to the residents but to their family members

and friends. Nothing is too much trouble. It feels like home and one big happy and highly professional caring family. I highly recommend it.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care Home, it is our pleasure to care for your sister as part of our family here. I will pass your kind words on to the staff team.

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Review of
The Pines Care Home
from Candice K (Daughter of Resident) published on 29 November 2022

Submitted via Website • Report

Overall Experience

The Pines management and staff are so thoughtful, kind and very caring. They have always done whatever they can to make my mum happy. The place is spotless and very organised, and I would highly recommend The Pines.

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Review of
The Pines Care Home
from Jacqueline B (Daughter of Resident) published on 8 February 2022

Submitted via Postal Card • Report

Overall Experience

My father landed on his feet when he arrived at The Pines in November. The staff are friendly and go out of their way to help. They are able to be both professional and exceptionally kind to all our family. I have to compliment the manager for creating such a pleasant atmosphere for the residents, visitors

and workers. He and the team are a marvel!

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you so much for leaving such a lovely review for The Pines Care and Nursing Home. We are delighted to hear that you are so pleased with our care for your father, we are very happy to care for him as part of our family here at The Pines.

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Review of
The Pines Care Home
from Cindy E (Daughter of Resident) published on 2 November 2021

Submitted via Postal Card • Report

Overall Experience

I moved my mother to The Pines in September 2021 from a nursing home in Worthing. Six weeks later, she could not be happier. Her medical, emotional and practical needs are all fully met. The staff are warm and super-efficient. They are kind to Mum, other residents and me, as a concerned daughter. Truly

superb standard of care.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care & Nursing Home, we appreciate all comments and feedback. We are delighted that you are so pleased with our care of your mother and it is our pleasure to care for her as part of our family here at The Pines.

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Review of
The Pines Care Home
from Viv C (Daughter of Resident) published on 14 October 2021

Submitted via Website • Report

Overall Experience

My mother has been a resident for nine months. To begin with, my family and I knew she would resist being there. It’s taken the whole nine months for her to adjust, we’re very happy to say, she has settled in now. Agrees that the staff are kind, helpful and caring.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to write a review for The Pines Care and Nursing Home, we are very pleased that your mother has settled in so well with us and is enjoying life at The Pines.

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Review of
The Pines Care Home
from George K (Husband of Resident) published on 14 October 2021

Submitted via Website • Report

Overall Experience

The Pines is a special nursing home. As a family, we are so grateful to the manager and all the staff, nurses, carers, events organisers, cooks and cleaners who make this nursing home such a wonderful home. Nothing is too much trouble for anyone. The care and nursing are exceptional.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for writing a review for The Pines Care and Nursing Home, we are very pleased that your family is so happy with our care of your loved one. I will pass your kind words on to the staff team.

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Review of
The Pines Care Home
from Duncan B (Son of Resident) published on 14 October 2021

Submitted via Website • Report

Overall Experience

All staff, regardless of role, have been consistently kind, polite and professional in their manner. Mum has been treated with the utmost care and respect and for this, we as a family are very grateful.

Reply from Tiago Conceicao, Home Manager at The Pines Care Home

Thank you for taking the time to leave a review for The Pines, we are very grateful for your feedback. It is our pleasure to care for your mother as part of our family here at The Pines.

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