Country Court in Essex | 3 Care Homes

Review of
The Grange Care Home
from B A (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

The comfort and security that The Grange gave to my wife was exemplary. Her room was always clean and tidy, being able to add a few personal items from home was beneficial to her settling in quickly. The staff were kind, caring and friendly, particularly the activities team, whose patience and activities

were very welcome and I enjoyed a trip to the garden centre for coffee and cake. The hairdresser kept her looking lovely. Although her time at The Grange was shorter than expected, we cannot fault the care she received.

Reply from Lijo Varghese, Home Manager at The Grange Care Home

Thank you for your lovely review of The Grange Care Home. We're so pleased your wife felt comfortable and well cared for at The Grange. It's lovely to hear the team, especially the activities staff and hairdresser, made a positive difference. We truly appreciate your feedback.

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Review of
Moat House Care Home
from Andy F (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

A fantastic care home. The staff are very polite and friendly and the way they go about their duties is above & beyond. Our mother is very happy there. If I had to go into a care home tomorrow, this is where I would want to be.

Reply from Tara Crowe, Home Manager at Moat House Care Home

Thank you for your kind review of Moat House Care Home. We're so happy to hear your mother is well cared for and enjoying her time with us. Our team always strives to go above and beyond, and your feedback means a lot.

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Review of
Greenwood Court Great Baddow
from Julie S (Sister of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My brother is a resident. We visited from America during a Nuro outbreak, the staff were amazing, took fantastic care of us during our visits. They obviously care very much for the residents, he loves them. I can't express how much I appreciate them. You as a company probably don't even realise what

a wonderful group of people you have.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great Baddow

Thank you for your kind review of Greenwood Court Care Home. We're delighted to hear that our staff provided you with excellent care during your visit and that you trust our residents are well looked after.

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Review of
Greenwood Court Great Baddow
from Genna G (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We couldn't thank Greenwood Court enough for their services over the course of my mum's respite stay. We were welcomed upon arrival and made to feel comfortable up until the day Mum left. The activities over the Christmas period were outstanding, they included carol services, quizzes, bingo and much

more - which my mum was thrilled about! The staff are always very positive and the home itself has great amenities, including a cinema, activities room and gardens. The rooms are immaculate and custom to your own. We are extremely thankful for the short turnaround of respite and the overall experience at Greenwood Court. Highly recommend.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great Baddow

Thank you for your kind review! We're thrilled your mum enjoyed her stay, especially the Christmas activities and our facilities. We're so glad we could make the process smooth for you and your family. Your recommendation means so much to us - thank you.

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Review of
Greenwood Court Great Baddow
from A B (Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

This is my home and I enjoy being here. The staff are very friendly, they look after me very well.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your kind review of Greenwood Court Care Home! We're so glad to hear you feel at home here and that our staff team is taking good care of you.

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Review of
Greenwood Court Great Baddow
from B S (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

So many plus points. Very friendly care home. The staff are lovely and nothing is ever too much trouble. Daily activities and occasional coach trips have been a wonderful boost for my mother, she has found a whole new family there. I feel she is now very safe and secure, she has a call button which

is reassuring that any issues she has are dealt with. Although the restaurant, activity room, library, television room and lounge area are all separate there is a bistro by the entrance/reception which is a great friendly social space for residents and families to gather.
Unfortunately, it seems very understaffed with a high turnover of care staff. Getting through by phone evenings and weekends is quite challenging.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we take on your kind comments and will be looking at how we can improve our service at all times. I will cascade this to all staff to ensure that they hear your comments with kindness. Thank you once again.

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Review of
Greenwood Court Great Baddow
from Tanya M (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

I have had a very good experience when making the very hard decision for my mother to receive full-time care. The admin/care staff have always been very helpful and plenty of feedback when my mother first arrived. Greenwood Court has a lovely "homely" atmosphere and is always very welcoming. The care

staff are always happy to share details about my mother's routine and reassure me when needed in a kind and professional manner. The gentleman who organises the activities is very enthusiastic and good fun, keeping me well informed of activities in the home. The home itself is clean and very well maintained and the food is of a very good standard. It has been generally a good experience for my mother and our family.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, I will certainly pass on your kind comments to the staff and endeavour to look after your mum with the utmost care. We love having your mum here at Greenwood Court.

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Review of
Moat House Care Home
from J R (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother has vascular dementia and Alzheimer's so has been in need of extra care and help for many months. Moving my mother into the Moat House Care Home has been an absolutely amazing experience for myself and the family. Everyone from the wonderful manager to the lovely receptionist and the fantastic

professional care team has been outstanding. My mother is so happy, relaxed and beautifully cared for and is sleeping well. The food and beverages are tailored to her needs and she is so very happy. Thank you so much.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have the opportunity to care for your mother and are thrilled to hear how happy and relaxed she is at the Moat House Care Home. Our team works hard to provide personalized care and support, and it's heartwarming to know that our efforts have made such a positive impact on your mother's well-being and your family's peace of mind. Your mention of the tailored meals and the restful nights means a lot to us, as these are some of the many aspects we focus on to ensure our residents feel at home. We'll be sure to pass on your wonderful feedback to our manager, receptionist, and care team - it will mean the world to them. Thank you again for your trust and support.

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Review of
The Grange Care Home
from Carol C (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Our dear mother stayed at The Grange Care Home for just over four years. She considered this as her true home, with care, and attention from so many kind staff. The environment is bright, clean and homely, with lots of activities, run by enthusiastic and committed staff. I cannot praise the care team

here highly enough, my only suggestion would be; please raise their pay rates, they all deserve this in recognition of all their hard work.

Reply from Lijo Varghese, Home Manager at The Grange Care Home

Thank you for the kind words, much appreciated. I will pass on the valuable feedback to all the staff members who looked after your dear mum. We all miss her so much and it was a pleasure knowing her and being part of her journey for the last 4 years.

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Review of
Greenwood Court Great Baddow
from Edwin S (Husband of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

Not all residents have dementia and my comment will solely be on dementia as it affects my wife. Management and nurses are very good, always available and very helpful. Most carers are very good, attentive, lovely, kind and helpful. A few are less aware of the care dementia residents need. In the activities

daily do not provide the stimulation they need. Watching TV is fine but those residents cannot follow plots or stories with their problems. The man is very good with his music sessions where they can join in, this is wonderful to see. The facilities are excellent. The food is very good and I am generally very pleased my wife is there. I know caring for people with dementia is very difficult and I greatly appreciate the work they do.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your comments in completing one of our review cards. Very much appreciate it and I will ensure your comments are cascaded to the relevant staff

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Review of
Greenwood Court Great Baddow
from Dorothy G (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is very helpful and friendly.

Reply from Rebecca Harris, Home manager at Greenwood Court Great Baddow

Thank you for your review. Our team works hard to provide excellent customer service. It's wonderful to know that our efforts are appreciated.

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Review of
Greenwood Court Great Baddow
from C L (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Overall I think it's a good care home. I think the staff are pleasant and approachable and helpful.
My mother finds the portions small. Especially the tea time and repetitive, mainly sandwiches.
She also says the amount of interruptions of carers going in and out of her room means she doesn't fully

rest. The recent fire drill gave confusion to both my mother and me and I think an up-to-date reminder of the drill should be issued to residents and family (and visitors should be made aware if a drill is to be carried out) already mentioned via an email but no response yet.
I feel the food could be less seasoned and more age-related.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing a review card, I will endeavour to ensure all staff are made aware of your comments Thank you.

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Review of
Greenwood Court Great Baddow
from Roger F (Husband of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

The care and nursing staff have been caring and cooperative. The only criticism is the carer on duty in the lounge could be more proactive. The catering staff have been excellent and the food is presented nicely and of good quality. Management has been good but there have been a number of communications

with staff which have not worked. Entertainment is good and plentiful. There were a number of problems for a few months after the manager and a number of staff left but everything seems to have improved substantially since. The garden is a nice outside space but the upkeep of the garden and facilities has been poor. The communication about my wife's condition from the staff and outside medical attendees has been excellent.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, I will ensure all staff are made aware of your comments. Thank you.

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Review of
Greenwood Court Great Baddow
from A M (Sister of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My sister regularly returns to Greenwood Court for respite stays. She is always welcomed warmly and sees it as her wonderful second home. The staff are always kind, caring and professional, they go above and beyond. The home is beautiful and has a wonderful atmosphere, emphasizing the focus on its residents.

I can't praise Greenwood Court enough. Thank you for all your hard work and care.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing a review care for us. Your comments mean a lot to us and I will ensure I cascade this to all staff, they will all be very appreciative Thank you once again.

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Review of
Greenwood Court Great Baddow
from Margaret S (Sister of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

My sister was out into "end-of-life" care, and your care home made her last days secure, comfortable and without pain. Seeing her in her room being cared for so well made it so much less distressing for her son, daughter-in-law and myself. I cannot thank the staff enough for all the care and for the

updates that were given to the family.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing a review card for us; we really do appreciate it. I will ensure all staff are aware of your comments. Our thoughts are with you and the family at this sad time.

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Review of
Greenwood Court Great Baddow
from M A (Sister-in-law of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

I attended the recent 'fair' at the home as I was invited by my brother, my sister-in-law's husband, I've known my sister-in-law for seventy-five years at least as our two families were friends.
The only aspect of the home that was not excellent was the state of the garden - the beds, the lawn etc.

There were quite a few weeds around, quite a few bare patches of lawn and the box hedging was dead (due to the invasive insects that nest in it). I realise that paying a garden to maintain these area will cost money but you could ask a local gardening club if they'd do it? Probably for free - or cups of tea and cake!

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete our review cards, I will cascade your comments to the relevant staff and take on board your comments regarding the garden and will be looking into this matter to improve. Thank you, once again, for bringing this to my attention, hope to see you soon.

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Review of
Moat House Care Home
from S D (Wife of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband was in Moat House for two weeks for respite. I was impressed with what I saw at Moat House and felt reassured to leave my husband in their care. His room and en-suite were very nice, clean and well-furnished.
Cannot praise its staff enough, very kind, caring and respectful to my husband.
There

were very nice facilities for visitors, coffee, tea area, private dining facilities. A lovely outside area to relax in.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for taking the time to share such kind words about your husband's stay at Moat House. We're delighted to hear that you felt reassured and confident in our care, and we're thrilled that you found his room and en-suite comfortable and well-maintained. Our team strives to provide compassionate and respectful care, so it means a lot to us to hear that our efforts made a positive difference for both you and your husband. We're also glad you appreciated our facilities and relaxing outdoor area - we believe that creating a welcoming environment for both residents and visitors is an important part of what we do. Your feedback is truly appreciated, and we will be sure to pass on your praise to our staff. We hope to welcome your husband back for respite or any future care needs.

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Review of
Moat House Care Home
from Pamela W (Sister of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

My sister is so happy moving into the Moat House. Lovely care is given. Never seen her so happy, she loves the staff. The food is so good.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful sister.

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Review of
The Grange Care Home
from P F (Son of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

The Grange is excellent in all aspects of care. The care everyone provided is well beyond what we expected on arrival. Mum enjoys being made to feel so welcome and not a burden. The food is excellent but not always to Mum's liking! She needs to learn to ask for alternatives! The only problem is the

ongoing parking for visitors during the day, very frustrating for my father, otherwise really good.

Reply from Lijo Varghese, Home Manager at The Grange Care Home

Thank you for taking the time to write a review for The Grange Care Home, we appreciate all your comments and feedback. It is lovely to hear that you felt supported by our wonderful team here at The Grange. We will continue to improve on our service and work on any improvements to be made.

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Review of
The Grange Care Home
from G M (Nephew of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident at The Grange Care Home for almost three years. Although staff members have changed frequently over this time, care has continued sympathetically and professionally throughout.

Reply from Lijo Varghese, Home Manager at The Grange Care Home

Thank you for your kind review of The Grange Care Home. We appreciate all comments and feedback. We are glad to know that you were happy with the care we provide for your loved one and I will share your lovely words with the rest of the team.

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Care Homes Owned by Country Court in Essex

Country Court Locations in Essex (3)

Country Court Reviews in Essex (195)

The Grange Care Home

Moat House Care Home

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Moat House Care Home

The Grange Care Home

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Moat House Care Home

Moat House Care Home

The Grange Care Home

The Grange Care Home

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