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Care Home Owned by Country Court in Kent

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Country Court in Kent

Only the locations & reviews in Kent for Country Court are showing below.

View the details of all 48 locations (with 2941 reviews) owned by Country Court

Country Court Locations in Kent (1)

 

1 Care Home owned by Country Court in Kent

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Birkin Lodge Care & Nursing Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE 

9.0 60 reviews
"My auntie is very happy and so well cared for at Birkin Lodge Care & Nursing Home. The staff are very cheerful and nothing is too much. I…"   Read all 60 reviews
Location Type Care Home

Birkin Lodge Care & Nursing Home offers compassionate family-led nursing and residential care for those with a variety of needs. Situated in the peaceful town of Tunbridge Wells in Kent, the home is exactly that - a home. The team create an environment… Read more about Birkin Lodge Care & Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 38 Rooms from £1,300 / week

Country Court Reviews in Kent (60)

9.7
Country Court has a Group Review Score of 9.7 (9.673) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Country Court must have a Review Score.

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Review of

Birkin Lodge Care & Nursing Home

from Valerie F (Niece of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is very happy and so well cared for at Birkin Lodge Care & Nursing Home. The staff are very cheerful and nothing is too much. I visit twice a week and it's always the same, happy and homely.

Reply from Miguel Mansilla, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave your review for Birkin Lodge. Your kind words and feedback are truly appreciated.


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Review of

Birkin Lodge Care & Nursing Home

from Jacqueline J (Daughter of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in this home since December. It really has been the making of him. The care has been excellent and the activities provided are second to none. The food is excellent and I know my father is happy here which makes me happy too.

Reply from Miguel Mansilla, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave your review for Birkin Lodge Care and Nursing Home. Your feedback is appreciated and your kind words will be shared with the staff team. It is a pleasure having your father here as part of our Birkin Lodge family.


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Review of

Birkin Lodge Care & Nursing Home

from H W (Regular Volunteer) published on 27 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We hold a monthly communion service at the Birkin Lodge Care & Nursing Home and are always made welcome; the residents speak well of living there too. The Lodge has recently undergone refurbishment so all is looking bright and welcoming. Always seem to have a range of activities going on and a good
varied menu with vegetarian options.

Reply from Miguel Mansilla, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Birkin Lodge Care and Nursing Home. We all enjoy your visits to our home and your feedback is valued by the staff team.


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Review of

Birkin Lodge Care & Nursing Home

from Victoria H (Granddaughter of Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place! The staff are the best. It's so lovely to see my grandad so happy and well looked after. Thank you so much.

Reply from Josephine Tenwick, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave a review for us at Birkin Lodge. Your kind words are appreciated, and we are delighted to have your grandad here as part of our family. Your comments will be shared with the team. Best regards.


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Review of

Birkin Lodge Care & Nursing Home

from Lillibet D (Niece of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home on an almost daily basis, I am always welcomed in like a member of one big family, not just as a family member to a resident. The activity coordinator arranges the most amazing special events and I am often pulled along for the ride and I love it. The head of department is infectious
and joyful and even on my auntie's darkest days she can bring a smile to her face. The care team and management team are always present and available to talk if I ever need to. I would highly recommend this home based on its love, care and compassion. I always see clean and fresh living areas and what stands out the most is the dignity and respect that is shown to each resident whenever I am there. I love seeing how happy my aunt is since coming to live and make friends at Birkin Lodge. For the money that is paid to stay here, I would say they are selling themselves short. We were quoted much more for much less in other places.

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Review of

Birkin Lodge Care & Nursing Home

from Gemma D (Granddaughter of Resident) published on 27 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is very happy here at Birkin lodge. She has been with them since January, starting with a few weeks of respite and loved it so much she is now a permanent resident at the home. The staff are all so friendly and kind and caring. My nana said it’s like a family home and she feels very safe and
happy here and made some new friends. They do a wide range of activities which she loves to be involved in. Sometimes she struggles with her sight but they are always willing to help and encourage her. The food is of a very high standard and they are always willing to accommodate me joining my nana when I visit, by offering me to stay and have tea or lunch with her. We are very lucky that we have managed to get my nana into such a kind caring place.

Reply from Josephine Tenwick, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Birkin Lodge Care Home, we appreciate all comments and feedback and will pass your kind words on to the staff team.


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Review of

Birkin Lodge Care & Nursing Home

from Julie R (Daughter of Resident) published on 24 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well cared for in a safe, warm environment. The staff are friendly and approachable. My mum enjoys the food provided; I believe there are a wide variety of choices for lunch and supper. I like that you can visit at any time of the day.

Reply from Jo Tenwick, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Birkin Lodge Care Home, it is our pleasure to care for your mother as part of our family here in Tunbridge Wells.


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Review of

Birkin Lodge Care & Nursing Home

from Helen K (Daughter of Resident) published on 23 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Home from home for residents. Always something going on for residents to be involved with. Friendly and efficient, competent staff. The food is always very good. Management and nursing staff are always available for any concerns.

Reply from Josephine Tenwick, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Birkin Lodge Care & Nursing Home. It is our pleasure to care for your loved one and we are delighted that you find it an excellent care home.


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Review of

Birkin Lodge Care & Nursing Home

from Paul S (Son of Resident) published on 23 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was stuck in the hospital after breaking her hip and then having two heart attacks while recuperating from the ensuing hip operation. She told me more than once, whilst there, that she was too tired to fight on and just wanted to give up. Since being placed in Birkin Lodge, however, she has
literally gained a new lease on life. She is the happiest I've seen her for some time and goes to great lengths to tell me (and anyone who will listen) how wonderful the staff are, how friendly they are towards her and how I couldn't have chosen a better care home for her. Needless to say, this is a huge relief for me too. Mum is 99 years old later this year and still as sharp as a tack, much of which I attribute to the care she receives at Birkin Lodge, so thank you to everyone involved, from both of us.

Reply from Josephine Tenwick, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for your wonderful review of Birkin Lodge. It is our pleasure to care for your mother and we are delighted at the progress she has made with us, she is truly one of the family here now.


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Review of

Birkin Lodge Care & Nursing Home

from Carrie T (Granddaughter of Resident) published on 23 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is amazing for giving each and everyone of the residents a personal touch. My grandad was terrified to go into a home, but when he went here he was delighted. They treated him so well and went above and beyond what they needed to. A home where you can genuinely expect the best care for your
loved one.

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Review of

Birkin Lodge Care & Nursing Home

from Stephen T (Son of Resident) published on 20 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother became a resident at Birkin Lodge in 2021 she has received excellent care from all the team at the home. She enjoys the activities and the company of fellow residents in addition to all the staff. My mother often comments on the kindness of all the team and she enjoys the food at Birkin
Lodge immensely.

Reply from Josephine Tenwick, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to write a review for Birkin Lodge, we appreciate all your comments and feedback. It is lovely to hear that your mother enjoys the activities and the company of other residents and the staff. It's lovely to hear that your mother is happy with the care from our wonderful team. Kind regards.


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Review of

Birkin Lodge Care & Nursing Home

from A S (Daughter of Resident) published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from all the staff at the home is very good. Mum seems happy and has made friends. Mum joins in with the activities. Food is very good. We did have an incident with rough handling by an agency carer, but when reported to the manager, it was dealt with very well. It is good that I can visit
anytime, which makes you feel that there is nothing to hide! Nice, friendly home and I like to join the activities too!

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Review of

Birkin Lodge Care & Nursing Home

from M C (Resident) assisted by family/friend published on 13 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is absolutely fantastic and I am enjoying my stay here. I enjoy the activities on offer and I always feel valued and made to feel special on my Birthday I was treated like a Queen.

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Review of

Birkin Lodge Care & Nursing Home

from C G (Friend of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my friend is treated here at Birkin Lodge. She is always impressed with one lady and the activities on offer. I saw her go from a shell of a person back into her fun and loving self. The home is clean and always smells nice. Staff make you feel welcome, and nothing is too
much trouble. I can not comment on the price, as I do not know costing.

Reply from Josephine Tenwick, Home Manager at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave a review for Birkin Lodge Care Home; we appreciate all comments and feedback. It is our pleasure to care for your friend as part of our Birkin Lodge family and wonderful to see her flourishing in our home. We look forward to seeing you on your next visit.


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Review of

Birkin Lodge Care & Nursing Home

from Colin C (Stepson of Resident) published on 11 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I should post an 'end of term' review of Birkin Lodge. My stepfather has been in their care for over three years and his life ended peacefully with staff at his bedside after a sudden deterioration yesterday. I live a three-hour drive away and the communication of his sudden end was sensitive
and clear. I know that I would have been told if travelling to be with him had been worthwhile, as they knew that I saw him two days before he died for a good length of time when he was unconscious but still strong.
I have been shown images of how my stepfather had some good interactive days during the week before he died. Though declining health meant he was more often in his room, Birkin Lodge knew he was both gregarious and popular and made every effort when he had a 'good day' to get him up and out as that enabled him to thrive. I know even more fully after visiting today to clear the home of his possessions how well the staff knew my stepfather and cared about him. I thank them.

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Review of

Birkin Lodge Care & Nursing Home

from San S (Daughter of Resident) published on 22 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The stress, worry and guilt at having to place my mother in a care home has been allayed by the knowledge that at Birkin Lodge she is being very well looked after. Everyone is lovely and friendly and communication is excellent. Thank you to all for looking after her so wonderfully.

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Review of

Birkin Lodge Care & Nursing Home

from Lizzie S (Daughter of Resident) published on 17 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkin Lodge has many great attributes, however, I feel the staff are what makes this an excellent home. The very first time I visited I was warmly welcomed by every member of staff and this has continued for the 19 months that Mum has been a resident. There are too many people to mention, with examples
of excellence at all levels. It was the most heart wrenching decision to place Mum in care but I truly believe I couldn't have chosen anywhere better locally.

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Review of

Birkin Lodge Care & Nursing Home

from Martine W (Daughter of Resident) published on 3 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn’t be more pleased with the care that Mum has received since being at Birkin Lodge.
Her care and wellbeing are an obvious priority to the staff, she suffers from Parkinson’s and can sometimes be quite challenging, but the staff always have time and patience for her. She likes
the food and when encouraged to join in the social activities arranged, really enjoys being with others.
She has settled down well at the Lodge, and we are enjoying the peace of mind that comes when we know that she is absolutely in the right place. We are very grateful to all the wonderful staff at Birkin Lodge.

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Review of

Birkin Lodge Care & Nursing Home

from Kate O (Daughter of Resident) published on 20 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Birkin Lodge last year during the pandemic so I was unable to view the home personally. However, the staff I spoke to gave me confidence that she would be fine and how right they were. She has settled in well and loves the daily entertainment which is stimulating and engaging. I love seeing
the Facebook updates so even when we were unable to visit, we could see she was happy and well cared for. The staff nursed Mum through Covid and held her hand through a family bereavement. We could not have asked for more. Now I am able to visit I see she has a lovely bright airy room with her own bits and pieces to make it feel like home. She really is enjoying her autumn years and I cannot thank the staff enough for all the care and friendship they give her.

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Review of

Birkin Lodge Care & Nursing Home

from Lesley B (Daughter of Resident) published on 23 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had several stays for respite at Birkin Lodge. It provides a welcome rest for Mum, whilst we are happy that he is being well cared for.
Whenever I take him there, it is always familiar faces, which is so nice, as they remember him and vice versa. I’ve been very happy with the care he has
received and will continue to use Birkin Lodge whenever we need to.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Lesley, for letting us know how we are doing at Birkin Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Awards / Recognitions (23)

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