Country Court in North East Lincolnshire | 1 Care Home

Review of
The Grove Care Home
from D H (Husband of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Good

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home.

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Review of
The Grove Care Home
from K A (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My experience of the grove is very positive. Mums been a resident of the grove since September 2022. Mums dignity and respect is always put first. She isn't a lady that communicates well verbally, however she is always asked if she would like to join in daily activities. She enjoys her trips to the

coffee shop with us. We are always treated well when we visit mum. Overall are visits are very enjoyable.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're so happy your mum feels cared for and enjoys her time here. It's great to know you have enjoyable visits too.

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Review of
The Grove Care Home
from Joanne J (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum came to The Grove in July for respite at first but is now here permanently. It was the hardest decision of my life to put my mum's care in someone else's hands but I have had no regrets. She is so well cared for, she is kept safe, and quite often she is smiling and takes part in many of the activities

which take place. Every single member of staff is wonderful, always happy to help and treat my mum exactly how I want her to be treated. I cannot thank them all enough for caring for my mum in such a special way and whenever I leave her I know she is in the safest hands. The Grove is filled with love and support and there's nowhere else I'd rather my mum be.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving such a lovely review for The Grove Care Home. We're so glad to hear that your mum feels safe, cared for, and happy at The Grove. It means the world to us to know that our team is providing the care and support you both need. We truly appreciate your trust and kind words.

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Review of
The Grove Care Home
from Lorraine L (Niece of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

My uncle came to The Grove Care Home for a week, to give my mum some respite. The care he was given was outstanding, he has learning difficulties and finds it difficult to understand and take in information. However, they got down to his level physically and communicated in a way he could understand.

He was very happy whilst he was in their care, as it's been quite a while since I have seen him smile and be so talkative. My mum does an excellent job looking after him, however, it was a break they both needed. Thank you!

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review of The Grove Care Home. We are so happy you chose us to care for your uncle and that we were able to support your family with respite care.

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Review of
The Grove Care Home
from H W (Partner of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Over and above for Valentines day lunch.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review we're so pleased to know that you enjoyed a Valentines Day lunch prepared by our staff team here at The Grove. I will share your kind words with the rest of the team.

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Review of
The Grove Care Home
from J S (Niece of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

The Grove is a beautifully kept home. Warm and comfortable. I'm told the food is good. But the best thing about it is the staff. They are kind and generous with their time and without exception seem happy in their work. A wonderful thing in this day.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're so pleased to know you like our facilities and that our staff team are kind and caring.

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Review of
The Grove Care Home
from S N (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved into The Grove Care Home in November. I cannot put into words how much improvement there has been in mum. She is talking to us, interested in things around her, thoroughly enjoying the activities, mum is always encouraged and included in things. Mum looks smartly turned out, all the staff

treat her with dignity and respect and they are always around to answer any quires we may have. I cannot thank everyone but this starts from the top. Thoroughly happy to leave mum when we have visited.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're thrilled to hear that your mum is happy, engaged and well cared for by our staff team. Your trust means so much to us.

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Review of
The Grove Care Home
from David B (Brother-in-law of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

We arrived to visit my brother-in-law at 1030 and found him still in bed, needing toileting, unable to find his call button and unable to reach the wall-mounted pull cord. I pulled the cord, a carer arrived to acknowledge the call within 10 minutes and others arrived at 1055. Shortstaffing as usual,

profits before care.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to share your concerns regarding your visit to your brother-in-law. We sincerely apologise for the experience you described, and we understand the importance of addressing these issues promptly. Following our conversations, I am pleased to inform you that we have taken steps to resolve the matter. We have reviewed the incident with our staff team and have ensured that appropriate measures are in place to prevent such occurrences in the future. Our priority is always the well-being and comfort of our residents, and we are continually working to maintain the highest standards of care. We value your feedback and remain committed to improving our service. Please do not hesitate to reach out if you have any further concerns or suggestions.

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Review of
The Grove Care Home
from J W (Sister of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Joined my sister to celebrate her birthday, which I had been approached about by two particular members of staff earlier in the week, offering the coffee club as a location for family and friends to join her in a private location within the care home. We were greeted by another member of staff who had

prepared a decorated table and room and served us a beautiful meal. We couldn't have had a better venue - first class.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your sisters birthday celebration special for you and your family.

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Review of
The Grove Care Home
from Ian F (Son of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

We celebrated Mum's 97th birthday as a family in the 'coffee club'. We were extremely well looked after by our hostess and had a delicious meal, a main course, dessert and tea/coffee. The atmosphere was calm and relaxed and Mum really enjoyed it. It was a lovely way to celebrate. The staff, as always,

were wonderful.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave your review for The Grove Care Home. It's lovely to hear that you had a wonderful time celebrating your Mum's birthday and got to use the new coffee club. Your kind words will be passed on to the staff team. Warmest regards.

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Review of
The Grove Care Home
from Karen E (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

We visited Mum to celebrate her 97th birthday and had lunch in the Coffee Club. We had a super time - the new refurbishments are excellent, the hostess and all the staff were top class, the food and service were superb. Mum had a really lovely time. Thank you to all at The Grove.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your mum's birthday celebration special for you and your family.

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Review of
The Grove Care Home
from A D (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Had a lovely evening meal in the cafe with Mum and her close friends plus my brother who was visiting. This was a 'private dining experience. The food was wonderful and so was the service. The chef was a lovely hostess who looked after us beautifully.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review. We are so pleased you enjoyed your private dining experience in our new Coffee Lounge area at The Grove.

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Review of
The Grove Care Home
from Graham H (Son of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

Dad is settling and enjoying all the Grove has to offer. Found him on Monday sitting outside with a sombrero and a long cool drink after having a great BBQ.
Often will find him enjoying various board games, card Dominoes with a friendly group of residents, a quiz or game, and some physical.
The Grove

has a nice feel for this type of socialising for those residents who want or need these interactions. There is always the tea trolley with cheery staff who deliver and cater for each resident. All the while in the background the staff are efficiently doing the day-to-day home caring, cleaning interacting. I have found all the staff happy to help and aware of what’s going on with Dad. Feel lucky we found this place for him.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a lovely review for The Grove Care Home. We are so pleased to hear that your dad has settled in well and is enjoying all the activities and time spent at our home. I will make sure to share your kind words with the rest of our staff team.

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Review of
The Grove Care Home
from Keith L (Partner of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

The important thing is that my partner seems to be settling so quickly and has nothing but kind words for the staff and her surroundings.

Reply from Faith Ranson, Marketing Executive at The Grove Care Home

Thank you for taking the time to leave a review for The Grove Care Home. We are so pleased to hear that your partner has settled in well with us, is happy with the care our staff provide and enjoys the facilities at our home.

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Review of
The Grove Care Home
from S G (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

This care home is truly amazing. My mum has settled so well and the staff are caring and kind. The food is nothing short of amazing. Hairsalon is a reasonable price and every aspect of daily life is catered for. The rooms are immaculate which is a credit to the cleaners and most of all unlike other

care homes the place doesn't smell of urine. Well done to you all.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for your lovely comments, these will be shared with the staff team here at The Grove. It has been our pleasure caring for your mother and we are pleased to hear that you are happy with the care and time our staff have provided. Warm Regards,

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Review of
The Grove Care Home
from Angela B (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

Mum has been happy at the Grove for over 2 years now. We have always found the staff to be very friendly and helpful and we are confident that she is being cared for in a caring and safe way. When we go and visit we are always made to feel welcome and when we are taking Mum out the staff make sure that

she is in her wheelchair, ready and waiting.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for leaving your review with your kind words for the care provided for your mum at The Grove Care Home. It is our pleasure to care for her and have her as part of the Grove family. Your thoughtful comments will be shared with the staff team. Best regards.

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Review of
The Grove Care Home
from Jennifer P (Stepdaughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

Would have thought 5 star rating would say it all. Having started with a different care home can definitely recommend The Grove. Always staff on hand should they be needed. I no longer need to deal with her laundry as previously. She is very satisfied with her meals and snacks. Tea and snacks being

something that didn’t happen previously.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review and giving The Grove Care Home, 5 star rating. It is our pleasure to care for your step-mother, she is a wonderful member of our Grove family. Your feedback will be shared with our staff team.

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Review of
The Grove Care Home
from J M (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

My father was recently admitted to The Grove for permanent residential care. He has reached the age of 94 and, much as he would have liked to continue living independently, he realised that this was no longer an option due to his failing health and mobility problems. Both he and our family were naturally

apprehensive about the move and how he would settle.
I cannot thank all of the staff enough for the time and effort they have all put in to ensure that Dad has coped with the move and integrated as well as he has. Nothing has been too much trouble for them and they have answered our questions and addressed any concerns we have had quickly, professionally and, most importantly, in a lovely, kindly manner.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to write a review for The Grove Care Home. Your feedback is much appreciated and we will share your kind words with our staff team. It is our pleasure to care for your father and having him join our Grove family and see how he has integrated into our home.

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Review of
The Grove Care Home
from L M (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

It is not an easy decision to have to go into a care home. We would all rather stay in our own homes. But as circumstances change and things are sometimes beyond our control we have to face reality. The care and compassion shown to my father since he went into The Grove Care Home has been so much more

than I expected. He is a very private and dignified gentleman who has adapted to his new life. This is all down to the staff at the home. Nothing is too much trouble, they do everything with a smile on their faces and positive attitude. I feel very lucky to have him close by and in a caring, clean environment.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to leave your heartfelt review. It is our pleasure to care for your father here at the Grove Care Home. Your kind words will be shared with the staff team. Best regards.

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Review of
The Grove Care Home
from John P (Son of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

May I please extend the thanks of all my family to the staff at The Grove Care Home for all the care and attention they have given to Mum during her stay there. We are all sure that she would like to be younger, more mobile and more independent but there only is what is and the carers have given her

security and contentment. Just as important they have involved her in many activities which help her both physically and mentally. We can only hope that they are made aware of the great work that they do.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for leaving a kind review for The Grove Care Home. We are pleased to hear that your mum enjoyed the care and activities our team provided and that she felt safe and content with us. I will share your lovely words with the rest of the staff team.

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