Country Court in Northamptonshire | 1 Care Home

Review of
Hermitage House Care Home
from V G (Wife of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband settled happily for his three week stay and benefited greatly from the company of others, both residents and staff. It was a huge relief for the family to see how well he was being cared for when visiting. The fact that he walked more than at home, from his room to the communal areas several

times a day can only have been beneficial.

Reply from Jess Grayson, Customer Relations Manager at Hermitage House Care Home

Thank you for your kind feedback! We're so glad to hear that your husband felt comfortable and enjoyed the company of both our residents and staff. It's wonderful to know his increased activity was beneficial and that our care brought peace of mind to your family. Your support means a lot to us!

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Review of
Hermitage House Care Home
from J P (Friend of Resident) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience

The facilities in this care home is second to none. The staff do everything within their power to make life as comfortable as possible for the residents, sometimes going above and beyond. No wish is impossible to achieve and a home-from-home ethos is maintained. I would highly recommend this care home

and the staff within.

Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care Home

At Hermitage House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one.

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Review of
Hermitage House Care Home
from Steve B (Son of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

Just excellent in every aspect. Genuine care, very clean and welcoming atmosphere. Mum went in with dementia and has regained a healthy weight. She has come out of her shell and socialises thanks to the team.
I suppose the best bit is mum said she’d recommend this hotel to anyone. That says it all.

Reply from Susan Barnes, Home Manager at Hermitage House Care Home

Thank you for leaving such a positive review, the team strive towards excellence each and everyday, providing meaningful, caring and compassionate care which highlights the wonderful feedback given. Thank you Susan & Team Hermitage

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Review of
Hermitage House Care Home
from A R (Daughter of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

My mother moved to Hermitage House at the end of September 2023. The staff have been so supportive of us as we have adapted to residential care. We are able to treat the home as if it was indeed our home. Having the space to spend time in beautiful surroundings gives us opportunities to be able to enjoy

being together as a family as and when we are able to. As a family, we are so pleased that our Mum is cared for as we want for her as we cannot provide for her needs. Although we have had a few bumps along the way, we continue to be convinced that it is the right place for her.

Reply from Faith Ranson, Marketing Executive at Hermitage House Care Home

Thank you for taking the time to leave a review for Hermitage House Care Home. We are so pleased to hear that as a family you have been well supported and have continued to be throughout your journey with us. We are also glad to know that your mum is happy and cared for by our wonderful staff team.

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Review of
Hermitage House Care Home
from R H (Relative of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

We contacted Hermitage House when we were at a crisis point with our relative and receiving no support from social care. They immediately took us under their wing and admitted our relative at short notice. Immediately we were put at ease and felt reassured this was the right place to be. The home is

wonderful. Every person we’ve dealt with is so lovely and caring. The whole place has a lovely warm and relaxing feel. The residents look well cared for and happy. Our relative has improved tremendously in her time there.
Everywhere is immaculate, the food looks delicious and the coffee is first-class!
I would have no hesitation to recommend Hermitage House to anyone, in fact, I’d love to be placed here when it’s my time!
Thank you!

Reply from Faith Ranson, Marketing Executive at Hermitage House Care Home

Thank you for your review of Hermitage House Care Home. We're thrilled to hear that you and your family have felt well-supported by our staff throughout your journey with us and are happy with our facilities. Your recommendation means a lot to us. I will share your kind words with the rest of the team.

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Review of
Hermitage House Care Home
from Jane B (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Amazing friendly atmosphere. Caring is obviously the priority and with such a human touch. Seeing my mum so settled and content has taken so much sadness from me. Mum lived with me for 42 years and the separation has been heartbreaking. I am made to feel so welcome and nothing is too much trouble. I

am now trying to move closer to the home so I can spend even more time with mum and the team. Overall, thrilled with everything they do. A massive thank you.

Reply from Faith Ranson, Marketing Executive at Hermitage House Care Home

Thank you for taking the time to leave a review for Hermitage House Care Home. We are so pleased to hear that you are happy with the care our staff team provides for your mum and that you always feel welcome when you visit. I will share your kind words with the rest of the team.

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Review of
Hermitage House Care Home
from E F (Regular Volunteer) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

I have been involved with Hermitage House since before it opened as a member of the community. The home is very welcoming. The staff exemplary, and the entire environment both peaceful and welcoming. Heritage House has become a focal point for the community and I am proud to be a small part of it. I

cannot comment on value for money but everything else is as good if not better than all other places I have known.

Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you so much for your wonderful review. We appreciate your kind words and support for our home, which will be shared with the staff team. It is a pleasure to have you as part of our Hermitage House family. Best Regards,

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Review of
Hermitage House Care Home
from N B (Daughter of Resident) published on 15 September 2023

Submitted via Website • Report

Overall Experience

My father became one of the first residents in March 2023.
The care and compassion we, as a family, have received are wonderful, and the staff are all like family now.
My father is happy and content in his new surroundings.
We couldn't have wished for better.
Thank you.

Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for your kind review; your feedback will be shared with the staff team here at Hermitage House.

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Review of
Hermitage House Care Home
from Samantha S (Daughter of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

After one day in Hermitage House, Mum said she felt as if she’d been set free! The home is beautiful with light, airy rooms throughout, and the facilities are fabulous - but the best thing is the high quality of care offered. Mum’s taken out regularly and feels part of the local community rather than

being shut away as she was in her previous home. In three weeks of living at Hermitage, she’s been on a day trip to the seaside, a picnic to Chester House, and been taken out for numerous walks in the local area. With fortnightly community coffee mornings and visits from the local preschool nursery children, plus a wide variety of activities laid on, Mum’s world has opened up before her, and she is enjoying a full life again. The staff are so attentive - nothing is too much trouble, they are all calm and friendly, and Mum never has to wait for help. Visiting is a real pleasure, and I am so grateful that Mum has such a wonderful new home to live in where she is relaxed, happy and thriving - thank you!

Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you so much for taking the time to write this lovely review. We are so pleased to hear that Mum has settled in quickly is happy here at Hermitage House. I will pass on your kind words to our staff teams.

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Review of
Hermitage House Care Home
from Michael L (Husband of Resident) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise and admiration for the way in which my wife's needs are met. Staff have also supported me during this difficult and emotional time.

Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for taking the time to write a review for Hermitage House and for your kind words. We are pleased that you have been happy with the care of your wife, it is our pleasure to care for her.

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Review of
Hermitage House Care Home
from Sue E (Sister of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

Following several visits to Hermitage House Care Home, we felt, as a family, that the care home would provide a safe/secure environment for our loved one who is currently suffering from multiple forms of dementia and additional impacting physical disabilities.
The home is newly built, beautifully

decorated throughout and has a full programme of activities to both calm and stimulate the resident's requirements.
All staff are gentle and so caring, everyone is treated with dignity, it's like they are looking after their own family members, nothing is too much trouble.
There is an abundance of rooms that include a 'pub', 'cinema' and 'fine dining' or quiet areas for reflection, privacy or just downtime.
Meal times are a real treat, choose your 3 meals the day before and the chef will also cater if there is an alternative you would prefer.
There are so many positive descriptives for this care home, that we would highly recommend them to care for your loved one.

Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for taking the time to write your heartfelt review for Hermitage House Care Home. We are pleased to hear about your positive experience and will pass on your compliments to our staff team at Hermitage House.

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Review of
Hermitage House Care Home
from Jade H (Granddaughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience

My grandad seems a new person since he has been cared for by the Hermitage House team.
All staff are so friendly and welcoming, the care is second to none! They ensure that each resident enjoys their time by tailoring activities, food, drink etc to fulfil their individual needs! Thank you.

Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for taking the time to review Hermitage House Care Home. We are delighted to know that you are happy with the care our staff team provide for your Grandad and we will share your kind words with the rest of the team, and they will appreciate your kind words.

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Review of
Hermitage House Care Home
from Maxine W (Daughter of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

My elderly Dad has many health challenges as a Stroke has left him partially sighted, hard of hearing with limited mobility and some days a little depressed.
Hermitage House has changed Dad’s and our lives for the better - knowing that a professional and caring team are providing the support required

that is tailored to my Dad’s needs.
Everyone has a ready smile and it is clear that the staff are happy, very well trained, willing and able to give Dad the very best care - it’s as if the staff have wrapped a comfort blanket around Dad and the family.
We are so grateful for all the loving care, stimulation and encouragement that is provided for Dad.
The newly built Hermitage House Care Home has the appearance of a five star hotel - a fabulous building, interior design, exacting attention to detail and delicious food. You will be delighted by the ambiance but that’s just the beginning of the story as the staff elevate the rating far beyond any expectation you could have.

Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you for taking the time to write such a lovely and heartfelt review for Hermitage House Care Home. We are pleased to hear that you and your family are happy with the care we provide for your dad and that you feel well-supported by our staff team. I will share your kind words with the rest of the team.

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Review of
Hermitage House Care Home
from N J (Daughter of Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

The care my mother has received since arriving at Hermitage House Care Home has been fantastic. All staff without exception have been friendly and welcoming to both her and her family. The staff have quickly identified medical problems and the liaison with the local GP surgery has been good. The care

and well-being team are keen to give my mum the best quality of life and is working tirelessly towards that goal. The facilities are both comfortable, luxurious and stylish. The food and drink available are very good and the hospitality staff are happy to accommodate any special requests and dietary needs.
The overall experience from the initial enquiry to now has been excellent and I would not hesitate to recommend Hermitage House.

Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you for your lovely review of Hermitage House Care Home. We are so happy to hear that you are pleased with our facilities and the care that we provide for your mother. We will keep up the good work!

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Review of
Hermitage House Care Home
from C R (Daughter of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

Excellent staff very caring and nothing too much trouble. My father was very anxious when he first arrived for two weeks of respite but by the end is planning another visit very soon.

Reply from Clare Hedge, Home Manager at Hermitage House Care Home

We appreciate you taking the time to write a review for Hermitage House Care Home. We are very pleased to hear that your father enjoyed his stay with us.

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Review of
Hermitage House Care Home
from Paul J (Son of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

Dad arrived at Hermitage House Care Home on May the 1st and he has very much enjoyed his first two weeks there. He is looking much healthier now with the care and attention he receives and eating much better too. Why wouldn't he as the food is excellent. All at Hermitage House Care Home are working

hard to make his time with them a comfortable one. Thank you.

Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you for taking the time to leave a review for Hermitage House Care Home, we are delighted your relative has settled in so well with us and is enjoying the food and facilities.

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Review of
Hermitage House Care Home
from T M (Friend of Resident) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience

Excellent facilities, very clean light and airy. Staff extremely friendly and helpful offering refreshments during our visit.

Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you for writing such a lovely review. We are pleased to hear that you are happy with our facilities and our team will love reading your kind words.

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Review of
Hermitage House Care Home
from Claire F (Daughter-in-law of Resident) published on 20 April 2023

Submitted via Website • Report

Overall Experience

Absolutely fabulous care home. Beautiful inside and all the staff are so caring and helpful. They made the transition for my father-in-law to come straight from hospital so easy and within 24 hours he was looking like a different man.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Hermitage House Care Home

Thank you so much for your feedback. We are so pleased to be caring for your father-in-law at Hermitage House. I will endeavour to share your kind words with the team.

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