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Care Home Owned by Country Court in Somerset

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Country Court in Somerset

Only the locations & reviews in Somerset for Country Court are showing below.

View the details of all 48 locations (with 2941 reviews) owned by Country Court

Country Court Locations in Somerset (1)

 

1 Care Home owned by Country Court in Somerset

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The Laurels Care Home

Westfield Lane, Draycott, Cheddar BS27 3TN 

9.6 37 reviews
"We feel very lucky to have a small, friendly care home on our doorstep. It's lovely that we get to know the staff and other residents as it…"   Read all 37 reviews
Location Type Care Home

The Laurels Care Home offer long-term, respite and day care, in a comfortable home-from-home rural village atmosphere. Family-owned within the Country Court Care Group, the home strives to promote the very best quality of life for residents. You… Read more about The Laurels Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 21 Rooms from £1,250 / week

Country Court Reviews in Somerset (37)

9.7
Country Court has a Group Review Score of 9.7 (9.673) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Country Court must have a Review Score.

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Review of

The Laurels Care Home

from A W (Daughter of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Laurels Care Home is a warm, friendly place. The staff are very good, with one person in the office standing out a long way and has always been kind and reassuring. The staff are very kind to Mum, and make our family feel welcome. Mum enjoys the meals provided, and has improved both physically and
mentally during her residence at The Laurels. As a family, we are concerned for Mum's privacy, as she is frequently disturbed in her room by other clients. However, the staff are usually quick to respond.

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Review of

The Laurels Care Home

from J T (Daughter-in-law of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have a small, friendly care home on our doorstep. It's lovely that we get to know the staff and other residents as it was a very close, friendly atmosphere. I always feel welcome when I visit and my mother-in-law always seems happy though she is not able to join in with the activities,
she enjoys having her hair done and nails painted!

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for writing a review for The Laurels Care Home. We are so pleased to hear that your mother-in-law is happy at our home and that you as a family always feel welcome when you visit.


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Review of

The Laurels Care Home

from C B (Daughter of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very fortunate to find this home at a family crisis. Dad when alive held the opportunity to see my mum settle into her new home, which gave him so much reassurance.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for leaving your review for The Laurels Care Home. We are glad that we could give your dad the reassurance he needed to make sure his wife settled well into her new home.


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Review of

The Laurels Care Home

from David G (Son of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels Care Home is like a home from home and the staff are first class. They dare and look after my dad really well. They are always really friendly and always ready to give you a drink. I think we the family were very lucky to find such a good home for our dad.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, we appreciate all comments and feedback. It is our pleasure to care for your Dad and we are delighted that you are happy with his care and support here.


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Review of

The Laurels Care Home

from J B (Son of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff always ready to look after my mother. Nice clean rooms.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home. We will share your comments with our staff team.


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Review of

The Laurels Care Home

from L B (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and attentive, lovely food, kind and thoughtful.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home, we will pass your kind words on to the staff team.


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Review of

The Laurels Care Home

from D M (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is very friendly. All staff are very caring and answer any queries we may have honestly but compassionately.
The carers do seem to really care about my father.
The carers do have a sense of humour which is needed!

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for writing a review for The Laurels Care Home, we are delighted to hear that you find our staff friendly and caring.


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Review of

The Laurels Care Home

from L G (Daughter-in-law of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels is an excellent care home. The staff have given the best possible care to my father-in-law. They are all so friendly and kind.
He is settled and us so well looked after, which makes us feel so happy.
We would recommend this care home above any other. Thank you.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home, we are very happy to hear how settled your father-in-law is and thank you for your recommendation.


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Review of

The Laurels Care Home

from L T (Daughter-in-law of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law lived at The Laurels for the past six months and we cannot fault the care and compassion, she received whilst living there. Sadly, her increased dementia needs meant that we had to find somewhere more suitable to meet those needs. All the staff at The Laurels were wonderful with Mum, patient,
kind and so caring and did their utmost to support her and us as a family. The home itself was a real home from home and we were so sad when she had to leave. The staff were a huge help and support with what was a very difficult situation for us and continue to be so. Absolutely nothing has been too much trouble and we are so very grateful to them all. (I have not given a rating for activities simply because Mum wasn't able to take part.)

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to write a lovely review for The Laurels Care Home. We are so pleased that we had the privilege to care for your mother-in-law and that you were always well looked after by our staff team.


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Review of

The Laurels Care Home

from J A (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Laurels for just over a year. She is 88, has advanced dementia. Her care during this time has been absolutely excellent. The staff are kind, caring, patient, and do all they can for Mum as well as supporting the family when they need it.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a heartfelt review. It is a pleasure supporting your mother and your family as part of our Laurels family. Warm Regards.


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Review of

The Laurels Care Home

from Jane W (Daughter of Resident) published on 11 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Laurels for nearly nine months. The home is amazing as are the staff and although Mum's dementia has worsened they continue to try and include her in activities and take her out when possible. I feel we are giving her the best life possible in the circumstances and I can't thank
everyone enough for their dedication love and patience.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, we are delighted that you are so pleased with our care of your mother. It is our pleasure to care for her here at The Laurels.


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Review of

The Laurels Care Home

from K P (Daughter of Resident) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very positive and friendly experience, staff go over and above to provide a secure, caring environment, nothing is too much trouble.
It's wonderful to know Mum is cared for so well, communication is excellent between staff and families.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for writing a lovely review for The Laurels Care Home. We are pleased to know that you are happy with the care our staff team provides for your mum and that you have had a positive experience with our home.


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Review of

The Laurels Care Home

from J B (Daughter of Resident) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring and homely experience, the staff were very understanding of my mother's needs. All the staff are very friendly, positive and supportive.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for your kind review of The Laurels Care Home. We are pleased to know that you are happy with the care our staff team provide and that you always felt supported.


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Review of

The Laurels Care Home

from Sharon L (Niece of Resident) published on 27 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late aunt enjoyed living at The Laurels. She liked the company, food, activities, outings and said the staff were always kind and caring. I saw this for myself, receiving a warm welcome each time I visited. The Laurels is a lovely place to live, very homely, not at all stuffy and it felt like a family
there. It's just the sort of home I'd be happy to spend my twilight years in and would happily recommend it.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, it was our pleasure to care for your Aunt here at The Laurels and thank you for your recommendation.


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Review of

The Laurels Care Home

from R C (Daughter of Resident) published on 20 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems so happy when we visit her, also on the social media pictures seen of her, especially recently on her birthday, she was treated like a princess. The staff are really friendly, Mum seems so at home, couldn't wish for more. Thanks to all.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care for your mother and how much she enjoyed her birthday. It is our pleasure to care for her as part of our family here at The Laurels.


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Review of

The Laurels Care Home

from Mandie T (Friend of Resident) published on 1 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to visit The Laurels with a group of toddlers and share a music and movement session with the residents. I always got a wonderful feeling about the care given and the compassion and kindness of the staff. Since that time, a friend's mum has become a resident and I can't commend the team more
for the care they give. Highly recommend.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home. It's wonderful to hear how much you've enjoyed visiting our home and we appreciate the positive feedback and recommendation.


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Review of

The Laurels Care Home

from Linda B (Daughter of Resident) published on 6 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is living at The Laurels and she is cared for extremely well. I absolutely cannot fault her care. All of the staff are lovely and it is a very homely place. I know I could not have found a better place for my lovely mum.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to review The Laurels Care Home. We appreciate all comments and feedback and it's wonderful to hear how happy you are with our care. It is our pleasure to care for your mother as part of our family here at The Laurels.


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Review of

The Laurels Care Home

from Sue M (Daughter of Resident) published on 2 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming and friendly. The Laurels are one big happy family and they make you feel a part of it. My mum couldn't have been cared for any better by our own family. They made her feel loved, so happy and improved her quality of life. Her last few weeks, before she sadly passed away,
the dignity, care, love and respect they showed my mum, was way beyond their duties and the care they showed us, as well as looking after us, was unbelievable.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, we appreciate all comments and feedback. We will pass your kind words on to the staff team. It was our pleasure to care for your mother as part of our family at The Laurels and she is a much-missed member of the family.


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Review of

The Laurels Care Home

from D F (Daughter of Resident) published on 2 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are always made welcome when we visit. They are kind, caring and the attention and individual needs are top priority. You are contacted if they have any worries about your relative. We are given regular updates.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for writing a review for The Laurels Care Home, we are very pleased to hear how happy you are with our care of your loved one. We look forward to welcoming you to visit us again soon.


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Review of

The Laurels Care Home

from Janette T (Daughter of Resident) published on 17 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Laurels for a few years and has been assigned to someone who has been like a daughter to my mum, showing her as much love and care as we could have given her ourselves. Another lady has also not only given Mum the dignity but went that extra mile to ensure she was cared for until
the end and the support The Laurels have given us, as a family, has been commendable. We, as a family, cannot give them enough praise, and they will all be in our hearts for a very long time.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels; it means a great deal to us to read your very kind words. It was our pleasure to care for your mother as part of our family here at The Laurels, and she will be greatly missed.


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Awards / Recognitions (23)

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