Country Court in West Midlands | 2 Care Homes

Review of
Heartlands Care & Nursing Home
from John F (Nephew of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

I can't say enough nice things about this home and particularly the management. They are the loveliest staff team you could ever meet. My aunt and I have been visiting my uncle in the home for over 18 months now and we now feel like family. The home manager is amazing shes so professional but so fair

and robust in her approach, she will have your back when needed. The rest of the staff from the care team, the cleaners, and everyone are so friendly and approachable. My uncles care is second to none, yes there's been a few small issues but once you raise them they are dealt with straight away if you go to the right people. Overall im so glad my we chose this home for my uncle.

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Review of
Heartlands Care & Nursing Home
from T T (Friend of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic 10/10

Reply from Margaret Richards, Home at Heartlands Care & Nursing Home

Thank you for your glowing review of Heartlands Care and Nursing Home. Our staff team always strives to go above and beyond, and your feedback means a lot.

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Review of
Heartlands Care & Nursing Home
from C M (Wife of Resident) assisted by family/friend published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I think over all everything is lovely and clean and the care is very good. The food are very good. They try to get as many of the residents to involve in the activities.

Reply from Sevgi Halil, Customer Relations Manager at Heartlands Care & Nursing Home

Thank you for your kind review. We're delighted to hear that you appreciate the care, cleanliness, and activities we provide. Your feedback means a lot to us!

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Review of
Heartlands Care & Nursing Home
from Ruth D (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Having to place my dad in residential care following a long stay in hospital, was a daunting prospect. With help and assistance we were introduced to Heartlands.
Although, out of the areas choice, my dad was lucky enough to get a placement here.
I have seen and been to many care homes, but none

come near to Heartlands care provision staff team and general ambience of the environment. It is top class and is a place I would live in. You have to see it to believe it. Thank you so much.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, we are honoured to have your dad stay with us and caring for him is a privilege.

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Review of
Shenstone Court Care Home
from K H (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

This has been our first experience of using a care home and my goodness we have been so very impressed. All the staff from the cheerful housekeepers all the way through to the professional yet approachable managers, have made everyday a pleasurable and happy experience. The staff's attentiveness is

admirable. The surroundings are beautiful and my father's room suits his every need and the meals are delicious and beautifully served.

Reply from Chris Ashford, Customer Relations Manager at Shenstone Court Care Home

Thank you for your kind comments. It's a pleasure to welcome you to Shenstone Court. We are so happy to be able to offer your father the support he deserves. We look forward to continuing to work with you in the future.

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Review of
Shenstone Court Care Home
from Deb T (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

This is my Dad's second visit to Shenstone Court Care Home. It's a lovely home, modern, clean and the staff are approachable, friendly, attentive and very caring. The food is varied and excellent. Visitors are treated great and can visit anytime all week. We have enjoyed some meals with Dad which makes

for a great visit. Other clients are friendly and love it when we take the great grandchildren and our dog to visit. I recommend having a look and considering Shenstone home. My dad is looked after, happy and safe. The family are very happy to have found such a great place.

Reply from Jo Cox, Home Manager at Shenstone Court Care Home

Thank you for taking the time to leave a review for Shenstone Court. It is our pleasure to care for your Dad and it is wonderful to read your kind words. I will pass on your comments to the staff team.

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Review of
Shenstone Court Care Home
from B H (Sister-in-law of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother-in-law has recently taken a room at Shenstone Court and seems to be happy there which is a great comfort to us.

Reply from Jo Cox, Home Manager at Shenstone Court Care Home

Thank you for taking the time to leave a review for Shenstone Court Care Home. It is our pleasure to care for your loved one and thank you for your recommendation.

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Review of
Heartlands Care & Nursing Home
from Tracey J (Daughter-in-law of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law as been in Heartlands Nursing Home for a good few months, he is well cared for and the staff are very caring and reassuring, previous to this time his wife was in there only very short time but same again. Very good care by carer's and senior care to even housekeepers to everyone. Even

gone above and beyond video calling his son in Australia for him to talk to. This home is excellent.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words. It is a pleasure to care for your father-in-law. I will share all your comments with the team.

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Review of
Shenstone Court Care Home
from K N (Daughter of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

Again, this care home has shown such dedication and support not just to its residents, but to the relatives too.
Communication is key at Shenstone Court, keeping relatives informed of any issues that may have occurred so that relatives still feel involved in the care and decision-making of their loved

ones.
Residents are taken on visits by minibus weekly; even if only one or two residents are going. I'm sure it can be soul-destroying for staff when they have tried so hard to encourage and get residents ready, only for the resident to change their minds but they do it with a smile.
Throughout the year, the home has decorated the reception area for Halloween, and Alzheimer's Day. Even decorated my mom's zimmer frame with a purple ribbon which was just so lovely and inclusive. I could write something every month, to be honest about this amazing care home. If you're looking for a special home to look after your relative, I would totally recommend Shenstone Care Home. Well done everybody!

Reply from Chris Ashford, Customer Relations Manager at Shenstone Court Care Home

Thank you for taking the time to share your thoughts on the services we offer here at Shenstone Court. We aim to provide a positive experience for everyone, and enjoy celebrating events - we now have the Christmas decorations too! I will share your comments with the rest of the team.

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Review of
Shenstone Court Care Home
from J B (Daughter of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum was safely cared for which enabled me to enjoy my holiday without worry for her wellbeing. She was treated with respect and humour and always seen as an individual with her own interests, likes and dislikes.
Oh, yes and they made a great cup of tea!

Reply from Jo Cox, Home Manager at Shenstone Court Care Home

Thank you for your lovely review. We truly appreciate you taking the time to write your comments, your feedback will be shared with the staff team. It was our pleasure to care for your mum and knowing that you had a worry-free holiday is heartwarming.

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Review of
Heartlands Care & Nursing Home
from Sharon D (Daughter-in-law of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Heartlands Care Home was our family's 1st experience of care homes and was recommended by a friend whose mom had been there, my father in law was in there for a short time before he passed and I honestly can't praise the staff enough, he said every day how lovely everyone was, one nurse referred to

him as "Dad" they loved listening to his life stories and as an ex-police officer in Birmingham he had a few, he loved the ladies and they loved him and we will be forever grateful they made sure he had as good end of life as possible.
We put our uncle into the care home as well due to his deteriorating health at the age of 94, our previous experience with the home told us it was the right place for him to end his days, he was blind and living alone up to this point, and had starting falling at home, he couldn't see but could hear and his mind was perfectly sharp, he told us on day 2 he felt better enough to know he'd done the right thing, which is all we could've asked for, sadly our uncle passed away shortly after his 95th birthday, we are just sad he didn't ask to be moved sooner so he could've enjoyed Heartlands care home for longer.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words. It was a pleasure to be able to care for your loved ones. Thank you for taking the time to fill out a review for Heartlands Care and Nursing Home, especially at this time. Your lovely words are appreciated and will be shared with the staff team. Warmest regards

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Review of
Heartlands Care & Nursing Home
from Steve H (Son of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

Our mother became a resident at Heartlands when her vascular dementia reached the stage where she was unable to live independently.
We found Heartlands to be caring, friendly and with first-class facilities. All residents are made to feel special, important and involved. When the time sadly came for

end-of-life care, care staff kept up fully informed and cared for Mum with invaluable kindness and sensitivity, ensuring her comfort and dignity at all times.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you for taking the time to fill out a review for Heartlands Care and Nursing. Your lovely words are appreciated and will be shared with the staff team. Warmest regards

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Review of
Shenstone Court Care Home
from E M (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

As soon as I walked through the door, I knew this was the place for my Mum. The staff are friendly as if I have known them for years. I was kept informed all the way to when my Mum moved in. It's made easy for me. Definitely will recommend it.

Reply from Jo Cox, Home Manager at Shenstone Court Care Home

Thank you for leaving a review for Shenstone Court Care Home. Your comments and feedback are truly appreciated by all the staff team. Warm regards.

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Review of
Heartlands Care & Nursing Home
from Marion V (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

The standard of care is good, and staff is friendly. Manager listens to any concerns and tries to rectify them. I would recommend Heartlands, it is a good friendly and caring home. Good parking facilities.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words. Our team are proud to care for your loved one.

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Review of
Shenstone Court Care Home
from J W (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My mum came to Shenstone Court in August after a stay in hospital. Mum has Pulmonary Fibrosis so she is on permanent oxygen. The stay was an initial 2-week respite stay but Mum very quickly felt at home and realised the level of care she now requires. We cannot praise the care highly enough- truly superb.

The carers have all made such huge efforts to welcome Mum, care for her needs both emotionally and physically, and get to know her on a personal level. This is so important to Mum. They chat with her and share their own lives and experiences and Mum loves this. She has got to know them all and adores every single one. Her bedroom is so well equipped and beautifully furnished. They care and attend to everything. Food is amazing- Mum had lost her appetite due to her illness and the breadth and variety of options have reignited her enjoyment in eating. The carers eat alongside their residents, encouraging them to eat in the dining room whenever they can. Excellent in every way.

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Review of
Heartlands Care & Nursing Home
from M B (Sister of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

The sink in the en-suite shower room blocked up for well over a month and is still not fixed! Not allowed small fridge in room, so food and fruit often goes off and gets mouldy. Clothes go missing when given in for washing, so have to hand wash in the room. No translators are available to communicate

with staff. Personal belongings go missing from the room. Do not cater for food I would like to eat.

Reply from Sevgi Halil, Customer Relations Manager at Heartlands Care & Nursing Home

Thank you for your review. We're truly sorry to hear about the issues you've raised, and we want to assure you that we take all feedback seriously as it helps us improve the care and services we provide. To address your concerns in more detail, we encourage you to reach out to our Home Manager, who would be happy to discuss this further with you and work towards a resolution.

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Review of
Heartlands Care & Nursing Home
from S B (Daughter-in-law of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

Heartland's Care Home is fantastic. Lovely staff, kind, caring and patient with vulnerable elderly people. Beautifully kept facilities and the food is fantastic. Highly recommend to everyone. Nothing is too much trouble. Our family is very happy with the care our mother receives.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you for them lovely words, It is a pleasure to be able to care for your mother in law. We at Heartlands are proud to have you all as part of our Heartlands family.

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Review of
Heartlands Care & Nursing Home
from D L (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

The staff always put residents' health and well-being first. They ensure that everyone is entertained and encourages residents to take part in activities. They always ask family members if they are ok and address any concerns we have.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

The family are just as important as the residents that live in Heartlands. We are so happy to hear that you feel welcome and you're happy with the care your loved one receives. Thank you for your kind words.

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Review of
Heartlands Care & Nursing Home
from Joanne H (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

I have always been happy with the care given in the home and all staff that have worked there and with my mother, from her time going into the care home in 2018. I was also very satisfied and grateful with the teams involved with my mother when the tragic death of my husband in 2022, which made visits

to see her more difficult. They all made sure Mom was OK and had personal items she needed due to me not being able to go.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, I will share them with the team. It is a pleasure to be able to care for your Mum the way we do and we are more than happy to support you as a family.

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Review of
Heartlands Care & Nursing Home
from S E (Cousin of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

Heartlands is brilliant. My dear cousin has settled so well. The quality of care is excellent in every way. My cousin is happy and relaxed. She is engaged in activities and kept active through trips and activities. The staff are superb- skilled, caring and kind.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, I will share this with the team at Heartlands. We are so happy we are able to provide the care your cousin needs and requirements.

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Care Homes Owned by Country Court in West Midlands

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