Jasmine Healthcare Ltd in Lincolnshire | 1 Care Home

Review of
St Andrew's Nursing & Care Home
from M D (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Cleanliness is exceptional, always smells clean, all common areas are tidy, feels like home. All the staff are amazing, and treat everyone with great care and respect. Mum's room was a great care and respect. Mum's room was a great size, we could and did personalise the room with photos and pictures,

knick nacks and her own bed linen. The food was excellent, with good portions and a good variety and choice. I would highly recommend the home, it really is a home-from-home.

Reply from Cat Gatland, Home manager at St Andrew's Nursing & Care Home

Thank you for your lovely review. We are all glad to have been part of your mum's life and also getting to know you and your family. It was a pleasure to be able to offer help and support throughout. I will pass your review on to the team.

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Review of
St Andrew's Nursing & Care Home
from Julie W (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Although Mum was only at St Andrews for the last few weeks of her long life, the level of care, thoughtfulness, sensitivity and respect that she received was extraordinary. The St Andrews Team extended these values to my husband and me as well.
I would have no hesitation in recommending St Andrews

as the perfect care home.

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Review of
St Andrew's Nursing & Care Home
from A F (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Whilst there are some areas for improvement, the staff and management have been very accommodating and friendly. When issues arrive they are there to sort it and to ensure my parents are settled and well called for. The friendly atmosphere and homely feel are great and different to my experiences with

other homes. It is hard to satisfy everyone with meal choices however, the staff are going above and beyond to ensure my mother can have her preferred food choices. Dad is being given a good quality of life that includes inclusion in activities even though he is extremely frail. There is a definite caring attitude from most staff and some individuals are exceptional.

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Review of
St Andrew's Nursing & Care Home
from M B (Son of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and appear to really care for the residents. They are always available for information, which they give freely. The rooms are clean and bright, and today in the lounge area, the staff engaged the residents with ball games and quizzes. This fostered a very happy and positive

atmosphere, and everyone was enjoying themselves.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello and thank you for your review; it is great to see that you are pleased with the activities. Please do let us know how we can get those last scores up to a five. A happy atmosphere is something we strive to deliver.

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Review of
St Andrew's Nursing & Care Home
from Jo E (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Our lovely Mum, who suffered from dementia, was a resident at St. Andrews for nearly 3 years. She sadly lost her battle with the horrible disease at the end of February.
In all of Mum's time in their care she has been supported, cared for and made to feel safe, when being in her own home no longer

did, and felt very much loved.
The care and compassion shown to Mum and to us, especially during Mum's final months.
Is something we will be forever grateful for.
St. Andrews was recommended to us by the family of a former resident as a care home, that couldn’t be bettered.
Certainly from our family's point of view, that has been our experience too.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello and thank you for such a lovely review. The team were glad to be a part of your mums life, it has been a pleasure to look after her and support you all.

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Review of
St Andrew's Nursing & Care Home
from Susan F (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

We chose St Andrews Nursing & Care Home after looking at four or five others for our mum almost three years ago, here the staff were all very friendly, approachable and accommodating, answering all of our questions and helping in any way they could.
We had also asked around friends and family and

had actually been recommended St Andrews by 4 different people.
St Andrews just felt to be the ideal home from home for our mum who had developed dementia and had a few medical needs to consider, she settled here really quickly, helped by the staff all being so caring.
Mum passed away recently and the care was always good but in her last few weeks was exceptional.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello and thank you for such a lovely review. The team were glad to be a part of your mum's life, it has been a pleasure to look after her and support you all.

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Review of
St Andrew's Nursing & Care Home
from Elisabeth R (Partner of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

I would recommend St Andrew's Nursing and Care Home to anyone who is looking for excellent care, and efficient and friendly staff.
Lovely rooms provide a homely and happy environment.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Thank you for your feedback, I will ensure we pass this on to the team.

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Review of
St Andrew's Nursing & Care Home
from M R (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Mum has needed high-level living support for the past two years following the stroke. We had chosen St Andrew's for its location, surroundings and friendly atmosphere. Never one to rush into a review (as first impressions can change). I believe now is the time to describe our experience and recommend

this fabulous little place to anyone looking for the personal touch in a caring environment. First and foremost, the kindness shown by the staff is amazing. Never a cross word (in some challenging situations), always respectful, positive and upbeat, encouraging wellbeing and allowing us to personalise Mum's living space. Always patient and understanding, attentive and knowledgeable and prepared to help families new to the care system navigate the process. I live a long distance away and always feel able to contact staff and keep informed remotely. The blessing is that the transition between living care and nursing care is seamless, so when needs change the service steps in to provide the right support. Fab!

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, and thank you for your feedback. I will pass your feedback to the team.

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Review of
St Andrew's Nursing & Care Home
from Ann S (Sister of Resident) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience

Management and carers are always available to discuss the ongoing situation.
Visit whenever we want, within normal daytime hours, e.g. any time between 10 am and 6 pm, any day of the week.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello and thank you for your review. We will be in touch to find out how we can do even better. I will ensure your feedback is shared with the team. Thank you.

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Review of
St Andrew's Nursing & Care Home
from M G (Cousin of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience

My cousin has been in St Andrews for some years now. I am unable to visit her as often as I would like but I know that she is in a comfortable and caring care home. The environment at the home is welcoming, clean, and tidy and a place that my cousin settled into very quickly. She is and has been difficult

at times, although I know she will always give the staff a smile so that they know underneath her change of personality (she was always a very gentle lady), there is a kind and sweet person who has only changed sometimes because of her dementia. The staff are always so kind and gentle with her and provide such a very settled environment. There are plenty of activities for those who would like to participate and very nice food, delicious and well presented. I would thoroughly recommend St Andrews.

Reply from Rosalind Martin, Executive Assistant at St Andrew's Nursing & Care Home

Thank you for your lovely review and kind words. I will ensure this is passed on to our team, who are always grateful to receive feedback.
Kind regards.

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Review of
St Andrew's Nursing & Care Home
from C D (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience

Staff are always friendly and willing to help you get relative ready for going out. Staff are very patient with my mum and do their best to calm her when she needs this. Management is happy to have meetings to discuss medications and behaviours. New activities staff are organising many activities, including

a local vicar who now comes to the home to give communion. Something important to my mum as a lifetime church attender. Resident and relative meetings have been happening, and I have been kept up to date with how the home is managed, staffing levels and activities.
All staff are willing to talk to me when I am concerned - I know they have listened to my concerns and treat Mum with kindness. Mum’s behaviour can be challenging, but all the staff do their best to enter her world and put her mind at rest.
I am happy and grateful for the care all staff give my mum.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, thank you for your response; I will ensure to pass this feedback to the team.

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Review of
St Andrew's Nursing & Care Home
from Karen B (Daughter of Resident) published on 12 July 2023

Submitted via Website • Report

Overall Experience

From making the first phone call to meeting the staff in person, I had no doubt that St Andrew's was the right place for my parents.
The building is clean and fresh and decorated beautifully, and the food has that home-cooked taste and variety of dishes.
Sadly Mum passed away not long after moving

in, but the staff have been amazing in providing support to Dad and me. To walk into the home and be greeted by smiles and hugs is amazing.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, and thank you for some lovely feedback; I will ensure this is fed back to the team.

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Review of
St Andrew's Nursing & Care Home
from Sylvia M (Daughter of Resident) published on 12 July 2023

Submitted via Website • Report

Overall Experience

Mum visited to take a look around the home on Monday and loved one of the rooms available so much that she moved in on Wednesday for respite for two weeks. Mum liked it so much she is now staying permanently.
It is hard for someone to adapt overnight to being in a home, but all the staff have supported

Mum and the family to help settle her in, which will take a few weeks, but I am confident things will settle down, and Mum will be very happy here.
There is a choice of different food daily, and a nice pudding to follow for dinner, which is served at lunchtime, and sandwiches and cake or similar at tea time. Residents can ask for food at any time if they so wish.
We, as a family, are very happy with what we have experienced at St Andrew's in the short time Mum has lived there - nothing is too much trouble for the staff. I would highly recommend this home.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello and thank you for your feedback, I am glad the team have been able to help. I will ensure your feedback is passed to the team.

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Review of
St Andrew's Nursing & Care Home
from Karine T (Daughter-in-law of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience

My mother-in-law was a resident for over three years at St Andrew's. She was so well looked after and warmly cared for. The staff, from management to the tea lady, including the night staff, were always full of laughter and love. When it came to the end of her life, I really felt that my mother-in-law

had spent her last few years in happiness (relative to old age and dementia). The staff brought out all the joy she had in her, and they joked together.
We were particularly touched by the sensitivity of all involved when we sat by her bedside in her last moments. They turned a trying time in our lives into one of elevation that can be found at such unique moments. Their patience and continued compassion and empathy at all times was an elevating experience which we will always remember. We can never thank them enough and only hope they will be as lucky as we were in their time of grief.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, and thank you for your feedback; it was a pleasure looking after her. I will ensure I pass this feedback on to the team.

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Review of
St Andrew's Nursing & Care Home
from Frances H (Granddaughter of Resident) published on 19 May 2023

Submitted via Website • Report

Overall Experience

My grandfather stayed at St Andrew's from the beginning of February until early May 2023. The care he received was nothing other than exceptional. The staff were incredibly caring and patient. The carers, kitchen and cleaning staff were so attentive to our needs during a very difficult time, and as

a heartbroken family, we will never forget their help and kindness.
My grandfather had a lovely, bright corner room, which was nice and quiet for him. The home is very clean; it does not have a 'care home' smell. The meals all looked very healthy and balanced. I really enjoyed visiting my grandfather and getting to know the staff and other residents. It does have a 'home from home' feel about it. The activities always looked like lots of fun; however, my grandfather wasn't one to participate.
Thank you to each and every one of you - although it has very sad memories, the laughter, warmth, strength and friendliness of the team kept our family all going.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, and thank you for such a lovely review. I will ensure the feedback is passed on to the whole team. It was a pleasure to look after and support your grandfather.

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Review of
St Andrew's Nursing & Care Home
from Jacqueline R (Daughter of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

My recently deceased dad was in St Andrews for three months, and the staff were amazing with both him and us, his family. They treated us all with much compassion, showing us love and support through difficult times. The home felt warm and comfortable; Dad was treated with respect. They even provided

us with food and a room with a bed towards the end. I cannot find fault with anything at all. They even turned up in the evening at my mother's home when they could not contact her by telephone to check that she was okay. Nothing was too much trouble, and we were kept updated every time we went.
The residents also seemed very settled, and the few that we conversed with also said that they enjoyed living there.
All in all, we would recommend St Andrews to anyone who needed the services they offered.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Thank you for your feedback. I will ensure that your feedback is passed to the team. It was a pleasure to help care for your dad.

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Review of
St Andrew's Nursing & Care Home
from Judy H (Wife of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

I would just like to thank all the staff at St Andrew's for the dedicated care they have given to my husband. He is now at home with me, thanks to their caring and professionalism. Hoping I can keep him in his own home for the foreseeable future, but I would have no hesitation in taking him back to

St Andrew's if and when his health deteriorates.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, thank you for your response. I will ensure to pass on your feedback to the team. Really pleased we were able to help.

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Review of
St Andrew's Nursing & Care Home
from Shirley B (Wife of Resident) published on 6 April 2023

Submitted via Website • Report

Overall Experience

My husband is so well cared for at St Andrew's; it gives me peace of mind. On his 90th birthday last year, they made a real fuss of him and made him a big birthday cake with candles on it. He is in bed now, so they brought it to his room singing Happy Birthday, and even with advanced Dementia, you could

tell he was pleased, and he blew the candles out. The staff, without exception, are wonderful.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, and thank you for your response; we really do try our best to meet the needs of our residents, and I am glad that we are meeting your expectations. I will pass your feedback on to the team.

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Review of
St Andrew's Nursing & Care Home
from Betty L (Wife of Resident) published on 6 April 2023

Submitted via Website • Report

Overall Experience

My husband is the “new boy” having been there only five weeks, so there have been some “teething” problems with him (nothing to do with the home or his care) during the difficult transition, but the staff have been nothing but supportive, and I’m so grateful and relieved knowing that he in safe and

very capable hands.
St Andrew's is a lovely, homely place, set in well-kept grounds, nicely furnished and very clean. I consider myself fortunate to have the peace of mind that comes from knowing that my husband is being well cared for

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Thanks for the lovely feedback; we will make sure your kind words are shared with the team.

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Review of
St Andrew's Nursing & Care Home
from Julie A (Niece of Resident) published on 6 April 2023

Submitted via Website • Report

Overall Experience

I believe St Andrew's Nursing & Care Home provides a safe environment for my aunt.
Her necessary needs are met by professional staff, whilst her personal care and any independent requests are respected.
I take comfort in knowing that my aunt is safe, secure and cared for, as I am not local to the

care home.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Thanks for the lovely feedback; we will make sure your kind words are shared with the team.

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Care Home Owned by Jasmine Healthcare Ltd in Lincolnshire

Jasmine Healthcare Ltd Locations in Lincolnshire (1)

Jasmine Healthcare Ltd Reviews in Lincolnshire (57)

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