Jasmine Healthcare Ltd in North Lincolnshire | 1 Care Home

Review of
Orchard Court Care Home
from D D (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

After not really wanting my mum to go into care, I, with my daughter visited Orchard Court and the staff and management were so kind to us. Mom has not been a resident for 15 weeks and I cannot fault one thing about the care she is receiving. On the 1st of February, the staff arranged a 90th birthday

party for my mum with 40 guests. Everyone was so kind and always is to us all. The staff not only make sure mum is so well looked after but is so caring to the rest of us at this difficult time. I cannot thank everyone enough.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for this lovely review, it is so nice to hear how happy you are with the care that your mum receives, we are one big family at Orchard and it's our pleasure to mark events like birthdays for our residents.

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Review of
Orchard Court Care Home
from Mandy G (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My mum was a resident for around a year. She was so well looked after and enjoyed being part of their family. The staff are all so lovely and the care is exceptional. Mum loved having 'banter' with all the staff and enjoyed all the activities that took place daily. They are so caring and I know from

experience that 'working in care' is not an easy job. The home is so lovely and the staff are so hardworking and always cheerful. I have nothing but praise for the Management and all the staff, as they say 'they are all one big family'. Sadly my Mum passed away on November 18th. I am so grateful to them all, that along with my daughter, sister and nephew, we were with her day/ night throughout her last days. I can't thank them enough for the care and support they gave my Mum and us as a family. They really are outstanding.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so so much for taking the time to write this review, we are really pleased you were able to be with your mum when you needed to be, and thank you so much for the lovely comments about the whole team, it means alot to all of us.

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Review of
Orchard Court Care Home
from Jackie S (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Mum passed away in Orchard Court Care Home this morning. They have been absolutely brilliant with her and ourselves whilst we stayed with her till the end.
Management and all the carers have been brilliant. Best care home ever. Thank you Orchard Court.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for taking the time to complete a review for us at such a hard time for your family. It means such a lot to us as a home. Thinking of you.

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Review of
Orchard Court Care Home
from Linda S (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My mum came to Orchard Court at the beginning of April after being discharged from the hospital and being advised that her house was no longer a safe environment. My husband, my sister and I had checked on all care homes in the area and didn't find one we could agree on until we went to Orchard Court.

We were unanimous in our decision to bring her here and have not regretted it at all. This is a caring friendly home, the staff and management alike will go the extra mile for both residents and visitors.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for this, it means a lot to us as a team, I will pass on your review. Thanks again.

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Review of
Orchard Court Care Home
from D T (Daughter of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

It has taken almost a year to come to terms with my mother's passing, but I was able to go back to her care home for the first time. The love and warmth I felt the moment I walked in reminded of the love, warmth and care that surrounded my mum while she was in the home. I cannot speak too highly of

the manager and the team at Orchard, they are superb and add love and compassion to the highest care standards. Simply the best.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for this beautiful review, it is so rewarding for us all to know that we provided the highest standard of care to your mum whilst she was with us. Your review is very much appreciated by us all.

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Review of
Orchard Court Care Home
from A A (Daughter of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

This is a great care home with a super team of staff. It's a happy place where all the residents are well looked after. Mum always looks neat and tidy and the staff always have a smile for her.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Hi, thank you so much for your review, it is much appreciated and helps us to develop in any areas needed.

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Review of
Orchard Court Care Home
from Robin T (Partner of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Orchard Court is an outstanding and very friendly care home. The staff and management team are very professional and excellent. They're all extremely friendly, and caring and nothing is too much trouble. My partner of 29 years went into full-time care in January as she has Alzheimer's and high levels

of anxiety. The staff have been brilliant, and their support and love for her has been exceptional. The atmosphere at the care home is just great, always lots of things to do and take part in. I visit her most days and usually join in with their morning quiz. All great fun!

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for your kind review, it makes us feel so appreciated, and good to know that you and your loved one are happy with the care we give. I will pass on your kind comments to the team, Thank you.

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Review of
Orchard Court Care Home
from Berny J (Daughter of Resident) published on 17 October 2023

Submitted via Postal Card • Report

Overall Experience

Visiting my mam today in her care home, it was lovely to see the local nursery visiting. The little ones, probably 2 years and under, were sat on a rug playing and eating snacks, the theme was a circus so residents and most of the staff had fabulous face paintings. What a wonderful sight! This fabulous

care home goes above and beyond, the atmosphere of care, love, happiness, humour and joy makes them a true home. We cannot thank, enough, all the staff and manager.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Hi. Thank you for your lovely review, it is so good when we can mix with the community, the residents especially love it when the children visit, it is very special, to see children and our residents interacting is so lovely.
I will pass on your kind comments to the team who appreciate these reviews very much.

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Review of
Orchard Court Care Home
from Margaret L (Daughter of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been in this car home for 5 1/2 years and they have always shown the most caring support to both my mum and our family full stop the staff go above and beyond on a daily basis with activities, personal care and attention to the residents need. Mum has always loved it here and would want us

to tell you this

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for your kind review, it makes a huge difference to the team to know that they are appreciated. We are here for families as well as our residents it means a lot to us to know you are all happy with the care she receives.

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Review of
Orchard Court Care Home
from Jill W (Daughter of Resident) published on 8 September 2023

Submitted via Website • Report

Overall Experience

My father moved into Orchard Court Care Home in June 2023 from another Care home down south so that he could be nearer me and I could go and visit and take him out.
My father has Alzheimer's and whilst living alone up until February, and then moving into the other care home he had become more and more

distant, not recognising me, becoming ever more difficult and disappearing into his own world, by not talking or interacting
With the care and love that he receives at Orchard Court... I have got my dad back! He is chatty, witty, caring, funny and loving again. They have brought him out of his hidden world and it's the best thing ever!
Nothing is too much trouble for them. He eats what and when he wants there (I understand that is a lot of times with him) The staffing levels are incredible, there's always someone on hand to deal with the residents' needs and he is so happy there.
It really is the most wonderful place for people. It is clean, modern, tidy and very unlike many places.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

I can not express how happy this review makes me feel, care should be about caring and watching your dad now interact and laugh with the team at Orchard Court Care Home just melts us all, he is a true gentleman. We have an amazing team who always go above and beyond and I am grateful for all they do, I will pass on this lovely review to them all. Thank you again.

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Review of
Orchard Court Care Home
from Valerie D (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

All the staff are so caring, and nothing is too much trouble! My mum has been here since March and is in one of the units. The best of both worlds - independence and company. She loves joining in the activities and especially enjoyed the rhyme time with a local school! The food is outstanding! The activities

lady is as mad as a box of frogs, and everyone loves her. All I can say is we (I visit most days) feel part of the Orchard Court family, and the care is outstanding!

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for your review; it is so important to us to know that you and your loved one are happy with us. We love to see happy residents; it's what makes everything worthwhile.

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Review of
Orchard Court Care Home
from Sarah T (Daughter of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience

I know that Dad is safe and given excellent care as part of the Orchard family. Each member of staff I meet is caring and attentive to Dad's needs.
The only slight issue is frequent mixups with the laundry - often other people's clothing in Dad's wardrobe, despite everything being labelled.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Hi, thank you for taking the time to review us; I will pass on all your comments to the team so we can make things even better.

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Review of
Orchard Court Care Home
from Mary J (Daughter of Resident) published on 24 February 2023

Submitted via Website • Report

Overall Experience

Mum moved into Orchard Court in 2019 when her dementia meant that she could no longer stay in her sheltered accommodation. My first impression when I first came to visit was that everyone (both staff and residents) were smiling and that never changed. Over the last 4 years, the care and kindness that

she received were wonderful - from the carers through to the kitchen, cleaning, laundry and maintenance staff and this was despite the increasing severity of her dementia and the Covid years. The management managed to create a loving home where not only she but the whole family felt a part of. Orchard Court was not just a home, it was home and made a difficult situation for us much less difficult. Thank you.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for this review it means a lot to us all as a team, we will miss your mum and you all very much. Take Care.

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Review of
Orchard Court Care Home
from Lisa W (Daughter of Resident) published on 30 November 2022

Submitted via Website • Report

Overall Experience

Mum moved into one of the bungalows in August after living alone for the last 13 years. She never really thought this would be an option but after several hospital stays she made the decision that it was time to look into future care. After viewing several care homes we were amazed to find this lovely

jewel in Brigg, so close to her family. After her first visit, she decided that this would be the perfect forever home for her. Since she moved in she has become so much happier and carefree, more like her younger self. Every time her family visits she cannot express enough how lovely and kind the staff are and how cared for she feels. Living in one of the bungalows, Orchard Court has given her the feeling of independence and safety while delivering a high standard of support and care. They have a wide range of activities and social events for residents which families are also invited to join. Every member of staff is welcoming and enthusiastic. We thank you all immensely.

Reply from Carly-Jo Tscherniawsky, Recruitment Support at Orchard Court Care Home

Thank you for submitting a review on Orchard Court. I will pass on your feedback to our team members.

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Review of
Orchard Court Care Home
from Diane J (Niece of Resident) published on 11 August 2022

Submitted via Website • Report

Overall Experience

The care shown to my Auntie was second to none. The staff were amazing and kind. The home is like a home from home and nothing was ever too much. When she became unwell we were fully informed at all times and able to visit whenever we wanted.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your lovely review, I will pass on your comments to the team, we aim for Orchard to be like one extended family and for everyone to feel welcome when they visit

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Review of
Orchard Court Care Home
from John H (Son of Resident) published on 3 August 2022

Submitted via Website • Report

Overall Experience

My father has been a resident of Orchard Court for just over a week now. We looked a number of care homes before deciding on this one. None of the others came anywhere near to the level of friendliness, cleanliness, facilities, etc that we saw here. Since being a resident my father has settled in well,

complementing the food, care and rooms. We have met a number of staff, all are very friendly, well trained and respectful. We feel blessed that we found this care home for him.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Hi, Thanks so much for your review it means a lot to the team, we are so pleased that you are happy with Orchard Court, if ever you need anything you know where we are, thanks again.

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Review of
Orchard Court Care Home
from Petra B (Daughter of Resident) published on 2 August 2022

Submitted via Website • Report

Overall Experience

As soon as my sister and I were finally able to visit the care home, with all the Covid restrictions this year, we knew this was the right place for Dad. The management bent over backwards to ensure Dad had the right room for his needs, nothing was any trouble even when their first experience of meeting

Dad was not the best as he was having an extremely bad day. He moved in in May 2022 to a wonderful room (we all cried that day!) and the difference in him in a few days was amazing. He has come out of himself, he is engaging with the staff and residents and we can finally have some quality time with him when we visit. We always receive a warm welcome from everyone when we visit, we can even bring our dog with us which everyone, staff and residents alike, enjoy. This is the best care home I have seen and the ‘family’ have welcomed Dad into the fold, we know he will enjoy the life he has left in the fullest sense here. Thanks to everyone, these words cannot truly express our gratitude.

Reply from Orchard Court, n/a at Orchard Court Care Home

Thank you so much for your lovely review they really do mean a lot to us all as a team, Dad is a pleasure to have in the home and we are delighted that you are happy with everything.
Thanks again.

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Review of
Orchard Court Care Home
from Anne W (Daughter of Resident) published on 21 July 2022

Submitted via Website • Report

Overall Experience

I was lucky enough to be able to move my father to Orchard Court when looking for an alternative care home for him. The manager and deputy manager were very helpful and caring when I contacted them about wanting to move my father from his current care home. I cannot praise the staff enough for the care

they provide for my father. Since he has been there I have seen a big change in his mood, in his previous care home he was always really low and crying and I felt guilty not being able to care for him myself, now he is so much happier and he always tells me how nice all the staff are. On visiting my father the staff are always very welcoming and helpful and always have time to talk to you. I can see the interaction my father has with all the staff and the care they provide and this makes me feel reassured about leaving him in their care. I enjoy the updates and photos on their social media page. I highly recommend Orchard Court!

Reply from Carly-Jo Tscherniawsky, Recruitment Support at Orchard Court Care Home

Thank you for submitting a review on Orchard Court. I will pass on your feedback to our team members.

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Review of
Orchard Court Care Home
from E G (Granddaughter of Resident) published on 19 April 2022

Submitted via Website • Report

Overall Experience

Incredible compassion and care from such a lovely care home! Orchard Court is by far leaps and bounds ahead of other care homes with the amazing activities they offer, care they provide and love that they hold for each and every one of their residents!
I visit my Nanna in Orchard and the staff could

not be more welcoming and kind! They offer refreshments, have a chat and are there if you need anything at all. Manager and deputy manager are doing an incredible job at making sure the care home is a fun, caring, safe, wholesome, loving place to live and it really shows!
There is no other place I would want my Nanna to be. I know she is receiving the best care, the best entertainment and is a part of a loving care home family!

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Review of
Orchard Court Care Home
from B G (Granddaughter of Resident) published on 19 April 2022

Submitted via Website • Report

Overall Experience

Well, what an amazing care home.
I have never known another one like it.
Absolutely amazing, staff are brilliant and the management are out of this world I couldn’t ask for any better for my Nanna they really do go above and beyond for their residents and you can tell by how happy, healthy and enthusiastic

they all are.
Thank you for the amazing care you give to my nanna you are all amazing.

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Care Home Owned by Jasmine Healthcare Ltd in North Lincolnshire

Jasmine Healthcare Ltd Locations in North Lincolnshire (1)

Jasmine Healthcare Ltd Reviews in North Lincolnshire (70)

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