The Orders of St John Care Trust | 62 Care Homes

Review of
Ashwood Care Centre
from S S (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister and I are extremely grateful for the care mum receives in a lovely environment delivered with compassion. Food is really nice too.

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Review of
Buckland Court
from Julie A (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been there for just a year now and during that time I have seen the pure dedication of all the staff to make her stay happy, as they can be. I have seen the care that they are all given. When my dad died one of the ladies came with mum to the funeral, another time another member of staff took

mum to hospital apt in her own time. Over the year I have got to know many of the staff very well and I can't thank them enough for looking after my mum so well, treating her with such dignity and respect.

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Review of
Goodson Lodge Care Centre
from Lorraine C (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Both my parents suffered from Alzheimer's and my mother was physically very frail. With a heavy heart and much guilt my siblings and I took the decision to move them into Goodson Lodge in 2023 when they were in their late 80's. It was the best thing we could have done. Having become very isolated in

their own home they had a better social life at Goodson than they'd had for years, both taking part in the musical activities, and enjoying chat and banter with the staff throughout the day. Previously it was a struggle to get a GP appointment but at Goodson the same GP visited weekly and got to know them both. They constantly praised the staff, the rooms, the furniture and the gardens. Having them so happy and well cared for was a massive weight off my and my siblings' shoulders, and we were able to enjoy our visits with them rather than fearing what would we would find when we walked in the door. We are so grateful for the care they received from the Goodson staff in their final year.

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Review of
Wellford Gardens
from R B (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

We have been lucky to find Wellford Gardens. It has proven to be perfect for our mother. She is enjoying her calm and beautiful surroundings and regular meals and conversations with the staff - joining in with activities through the experience and knowledge of a well managed, very caring team that knows

how to work with people living with dementia. Everyone's warmth, kindness and friendliness is second to none; each ensuring our mother can enjoy as much as possible within boundaries that she is comfortable with. For high days and holidays the proverbial 'boat is really pushed out' - high quality dining in a sumptuous dining room when the service and delivery is outstanding. Thanks to everyone at Wellford Gardens who make all this happen.

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Review of
Ermine House
from Y E (Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Went in with trepidation but was quickly put at ease with the friendly staff. The food was very good with plenty of choice. The kitchen staff were extremely accommodating. I am sure I put weight on. The care was excellent; nothing seemed to be too much trouble. The room was spacious, light and clean.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your lovely review. We appreciate all feedback, and I will share your review with our teams. Many Thanks.

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Review of
Southfield House
from J L (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Southfield House since Oct 2023. On the whole, I feel she has received satisfactory care and support during her time there. Most of the staff show compassion, sincere care and concern, patience and understanding. I have observed this during my visits.
Occasionally I

feel concerned that Mum's dignity is not always considered e.g. at 97, I don't like to see the hairstyles they give her as if she were a child! Also, laundry items seem to go astray until I chase them up! These issues are frustrating to a relative. It's a part of the whole picture so it needs mentioning.

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Review of
Isis House Care Centre
from K D (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

The family would like to say we are so grateful for the love and care shown to our mum and nan. Such lovely and caring staff who interact with the residents. All are so friendly and kind. Thank you for everything you do. You are living angels.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for your really kind words - we think the team are living angels too. Thanks for giving us 5-stars, we really appreciate it.

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Review of
Langford View
from K R (Son of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

During my fathers time in Langford View he received fantastic care and respect from all the care team. During his final weeks the staff went above and beyond to make sure he was comfortable at all times, I cannot praise the care team more highly. They are all a credit to Langford View.

Reply from Helen Dearing, On behalf of the team at Langford View

From all at Langford View, we are very sorry for your loss. We really enjoyed caring for your father - he was a lovely man and he will be missed. I will share your feedback with the team, they will be very grateful to read how highly you rate our care.

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Review of
Chilterns Court Care Centre
from Carole R (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Dad in CC for week's respite. He cannot walk and mobilises by wheelchair. Had 2 unwitnessed falls during his stay, despite us bringing in motion alarms for bed/chair. Day 4 became confused, started talking gobbledegook which we recognised as start of UTI. Spoke to Head Nurse who promised it would be

checked and if UTI, GP would be called for antibiotics. Next day we asked if Dad had UTI and told it hadn't been dealt with and Dad picked up tummy bug as another resident had one. Clothes went missing, were found in another resident's room as "his daughter had been into the laundry room and helped herself ". Most of the clothes were returned but not all. Spoke to Manager who apologised for the way Dad's week had gone. When Dad came home, complained of a sore bottom and the carers discovered open bed sores. We were very disappointed and upset at Dad's overall care and would not feel comfortable sending him to CC again unless we had reassurance the care would be of a much higher standard.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

We appreciate you taking the time to share your experience, and we are sincerely sorry to hear of your concerns regarding your father's care at Chilterns Court. This is not typical and we will investigate. In line with our Feedback and Complaints Procedure, should you wish to raise this matter as a formal complaint, you can do so by contacting the Trust's Feedback and Complaints Officer on 03304601707 or via email: complaints@osjct.co.uk.For more information about our Feedback and Complaints Procedure, please visit our website: https://www.osjct.co.uk/feedbackandcomplaintsIf there is anything else we can do to assist, please do not hesitate to contact us.

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Review of
Marston Court
from Susan S (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My mother was treated with complete respect and dignity during her stay at Marston Court and my family and I are very grateful for this.
We were always greeted warmly and the staff were so very kind and welcoming.
The care that my mother received was first class and I could find no fault at all.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for leaving us a lovely 5Star review, it's greatly appreciated.

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Review of
Meadowcroft
from T W (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident in Meadowcroft since just before xmas 2024.
All the staff at Meadowcroft from cleaners, to management have been so friendly and caring. Nothing is too much trouble to make my dads stay more comfortable.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for leaving us a lovely 5-star review, it's made our day! Please let us know if there is anything further we can do for your dad.

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Review of
Marston Court
from R T (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband was admitted for a weeks respite at short notice and from speaking to the first contact + their manager, I had a very good feeling about the home This feeling remained where I took him in. The staff were welcoming and the home was clean and well cared for. The home had a very welcoming feeling

and was felt by the visitors were went in to see my husband. We would definitely use Marston Court again. Thank you to all staff.

Reply from Helen Dearing, On behalf of the team at Marston Court

It's absolutely our pleasure! We loved caring for your husband and meeting you. Please let us know if there is anything further we can do for you and do contact us if you'd like to book our respite service again. We have some great events planned this year, do join us - we'd love to see you both.

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Review of
Isis House Care Centre
from C H (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Each member of staff is kind, caring and joyful. They go out of their way to help with anything you or your relative would like. I have arrived in my mother's room, and she is having personal care. The way she is spoken to and treated is wonderful; kindness and care are what we all deserve. I am very

happy with all aspects of this care home.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for leaving us such a lovely review. What lovely feedback about our team, this has made our day! If there is anything further we can do for your mother, please let us know.

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Review of
Isis House Care Centre
from D B (Husband of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall very good.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for leaving us such a lovely review - we really appreciate it. Please let us know if there is anything else we can do for you or your wife.

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Review of
Isis House Care Centre
from E B (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

The care home is just amazing and lets the family get involved with a lots of the entertainment. Mum feels safe and care for by the staff. They are so friendly. They let us know if mum is struggling or needs anything. It's a big family the entertainment is fabulous. Always keeping mum busy, love the

Summer Fair and Christmas Carol Service.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much, we think we have some pretty amazing team members too. We are so pleased you compare us to a family, that is the vibe we try to give off. It's a real pleasure caring for your mum. Look forward to seeing you at our next fete.

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Review of
Isis House Care Centre
from E G (Husband of Resident) assisted by family/friend published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I want to say thank you to all the staff at Isis House. My wife is very well cared for. I see for myself how happy she is there. The staff are like family to her and all of my family. The activities team and activities are amazing. I enjoy helping with gardening. My wife looks beautifully dressed,

hair done, make up on. This makes us both very happy.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

It is our pleasure, we love caring for your wife - she's always smiling and happy and puts a smile on our faces too! We really appreciate all you do for our garden. We are so pleased you're part of our Isis House family.

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Review of
Chilterns Court Care Centre
from J B (Sister-in-law of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Always pleasant on reception when we arrive. As we go on a Friday all singing for residents going on & a happy atmosphere.
Lovely lunches with our resident & coffee available all the time.
A happy caring atmosphere.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your review of our home, it's greatly appreciated. We strive for a happy, caring atmosphere, so for you to recognise this has made our day. Please let us know if there is anything else we can do for your loved one.

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Review of
Chilterns Court Care Centre
from C K (Friend of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

From the very helpful people who welcome you, to all the staff on the shop floor. Guests are welcome to make coffee tea (and cake is available)

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us a great review. Everyone is welcome here and the kettle is always on! Please let us know if we can be of further assistance.

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Review of
Edwardstow Court
from A C (Friend of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

We came to visit the day after she was released from hospital after her fall. Her face was badly bruised and cut she had lost a lot of weight. Didn't know my husband and me at all, had lost so much weight and wouldn't talk, that was in December. Since then she has improved so much in every way. January

she was more herself and by February she looked and talked as she always had, it is now a pleasure to visit. The staff are a delight.

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Review of
Avonbourne Care Centre
from Nicola A (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

We had to move Mum into Avonbourne after a sudden decline in health. Because of the speed of entry there were a few teething problems which took a few days to resolve. We were able choose Mum a room which was light, bright and spacious with a very nice en suite wet room.
We visited every day for several

hours and saw first hand how kind and caring the staff were, from the Nurses, down to the man who brought the clean washing back. There were occasions when the staff were incredibly stretched due to staff shortages but they always had a smile.
Avonbourne knew from the start that Mum had a terminal illness and would need end of life care. We were assured this could be accommodated, which it was, but we found the delays between the Dr prescribing to the arrival of drugs too long. Not the fault of the staff but the system.
The care and compassion of the staff during Mums final days was outstanding.Thank you.
Someone asked me would I use Avonbourne again, and I think the answer is yes.

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Care Homes Owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations (62)

The Orders of St John Care Trust Reviews (4795)

Ashwood Care Centre

Buckland Court

Goodson Lodge Care Centre

Wellford Gardens

Ermine House

Southfield House

Isis House Care Centre

Langford View

Chilterns Court Care Centre

Marston Court

Meadowcroft

Marston Court

Isis House Care Centre

Isis House Care Centre

Isis House Care Centre

Isis House Care Centre

Chilterns Court Care Centre

Chilterns Court Care Centre

Edwardstow Court

Avonbourne Care Centre

Awards / Recognitions (8)

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