Newark Road, Bracebridge, Lincoln LN5 8QJ
102 Station Road, Soham, Ely CB7 5DZ
74/75 South Park, Lincoln LN5 8ES
77/81 Sandbeck Avenue, Skegness PE25 3JX
St Clares Court, Off Birchwood Avenue, Doddington Park, Lincoln LN6 0QT
Submitted via Website • Report
Reply from Diane Dunn, Area Manager at Sandbeck House
Thank you for your kind review of the service your dad is receiving at Sandbeck House. It is always difficult to accept moving into a care home but I am pleased to hear that your dad is so happy that he wants to stay with us. The team always work hard to ensure people receive a good standard of care, feel supported during their stay and have a positive experience.
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Submitted via Website • Report
Reply from Amanda Pateman, Home Manager at St Clare's Care Home
Thank you for your kind words. We strive to ensure the transition is as smooth as possible for both residents and families and that we can support them to carry on with past hobbies and interests we will.
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Submitted via Website • Report
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Submitted via Website • Report
Reply from Amanda Pateman, Home Manager at St Clare's Care Home
Thank you for your kind words regarding the home and our team. We strive to provide a high level of care and support to not only our residents but also their family members.
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
Reply from Diane Dunn, Area Manager at St Clare's Care Home
Thank you for your kind review of St Clare's. Our staff do work hard to ensure that anyone using our service has a positive experience. I will be sure to inform the staff team of your kind words and recommendation.
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Submitted via Website • Report
Reply from Diane Dunn, Area Manager at Sandbeck House
Thank you for your review of our home. We are pleased to hear that overall you have had a positive experience at Sandbeck House, our staff work hard to achieve this for all residents and visitors. We will take on board your comment regarding decoration and assure you this is an ongoing process.
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Submitted via Website • Report
Reply from Diane Dunn, Area Manager at Sandbeck House
Thank you for your kind comments about the experience both you and your father have received during his stay with us. We strive to ensure that people's experiences at our homes are positive.
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Submitted via Website • Report
Reply from Diane Dunn, Area Manager at Sandbeck House
Thank you for taking the time to review our care home. Our organisation aims to ensure that anyone who uses our services has a positive experience during their stay. We operate an open door policy where any concerns can be discussed and rectified at the time. Our staff strive to maintain good standards of care to all residents during their stay with us. I am sorry to hear that you feel your mother's short experience was not as positive as we all would have expected and we will take on board your comments to ensure that people using the service do experience positive outcomes. If you wish to discuss this further, please contact the home.
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Submitted via Postal Card • Report
Reply from Diane Dunn, Area Manager at Grosvenor Hall Care Home
Good evening, thank you for your kind review of the care your father received at Grosvenor Hall. It is good to hear the positivity in the review about the care and support he received by the great staff team at the home. We strive to maintain good standards of care, however long or short a stay may be, which are tailored to an individual's assessed needs which are delivered by trained and compassionate staff.
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Submitted via Postal Card • Report
Reply from Care For Your Life, Management at Grosvenor Hall Care Home
Thank you for your review and feedback. We appreciate it. We acknowledge that the call bells can be annoying at times, and we aim to respond to them as quickly as possible to minimise disruption. While we cannot fully avoid this, we will look into reducing the volume during the night if possible. We are also sorry to hear that you find the food to be a bit hit-and-miss. We have a system in place to record what food has been offered to residents and how much they have eaten. Your feedback is valuable to us, and we will review this further to improve our service.
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Submitted via Postal Card • Report
Reply from Care For Your Life, Management at Grosvenor Hall Care Home
Thank you for your feedback! Our staff work hard to provide excellent service, and your recognition will certainly boost their morale. Thanks again for taking time!
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Submitted via Postal Card • Report
Reply from Dattatreya Avinash Thotli, Director at Grosvenor Hall Care Home
Thank you for your feedback! Our staff work hard to provide excellent service, and your recognition will certainly boost their morale. We will pass your compliments to our staff.
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Submitted via Postal Card • Report
Reply from Care For Your Life, Management at Grosvenor Hall Care Home
Thank you for your feedback! Our staff work hard to provide excellent service, and your recognition will certainly boost their morale. Thanks again for taking time!
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Submitted via Website • Report
Reply from Edward Kaczorowski, Manager at Grosvenor Hall Care Home
Thank you for your review. I will pass on your comments to our staff.
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Submitted via Website • Report
Reply from Dattatreya Avinash Thotli, Director at Grosvenor Hall Care Home
Thank you for your review and we are really sorry for your experience you may have had. We have looked into the issue following your review and we understand this has been escalated during your visits and has already been dealt with. We take the quality of our care very seriously and we have fully trained and qualified nurses in the building 24/7 along with management teams available on call at all times. Upon reviewing the issue, we can see the evidence of all the necessary steps taken and the care is delivered appropriately in accordance with the residents' needs and based on the recommendations given by the multidisciplinary team. We understand these situations can be distressing and we are sorry again if you may have faced any inconvenience. Though we could not find any issues at this time, we have taken your comments to review our service again and improve further with any lessons learned. Thank you for your feedback again!
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Submitted via Postal Card • Report
Reply from Edward Kaczorowski, Manager at Grosvenor Hall Care Home
Thank you very much for your review. Please feel free to speak to the management team if you have any concerns or ideas for us to improve the service we provide
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