Tanglewood Care Homes in Lancashire | 1 Care Home

Review of
Abbey Wood Lodge
from Monica C (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My mum has just spent two weeks respite care in Abbeywood care home, all members of the team made her feel very welcome, she settled quickly. The room she was allocated overlooked the park, she enjoyed the view, watching the birds in the trees outside her window. The room was very comfortable it was

cleaned daily, the home always felt warm and inviting.
Mum enjoyed most meals, fish and chips being her favourite. She spoke of how lovely and helpful all the staff were, and was treated with kindness and dignity, throughout her stay, she would be happy to return in the future for further respite care. Myself and family were warmly welcomed when we visited, by management and all members of the team.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you for sharing such wonderful feedback about your mum's stay at Abbey Wood Lodge Care Home. It's heartening to hear that she felt so welcomed and settled in quickly. We're thrilled that she enjoyed the comfort of her room and the view of the park. We're also glad to know that she enjoyed her meals, especially the fish and chips and that our team's kindness and care made her stay so positive. Ensuring our residents feel valued and dignified is always our priority. It was a pleasure to welcome you and your family during your visits, and we truly appreciate your kind words about the team and management. We look forward to seeing your mum again for any future respite stays.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Reg P (Friend of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

My friend moved to Abbey Wood in July this year and the difference in her life has been amazing, she is so contented and has settled in really well. She loves the food and very friendly staff, also the activity program. Myself and my wife visit her twice a week and we are made very welcome. We can't

praise it highly enough.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your kind words and for taking the time to share your friend's experience at Abbey Wood. It's heartwarming to hear how well she has settled in and is thriving in her new home. We're thrilled to know she enjoys the food, our friendly team, and the activity programme, as we aim to create a lively and welcoming environment for all our residents. It's also wonderful to hear that you and your wife feel welcomed during your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Veronica P (Friend of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

From our initial viewing, we have always been warmly welcomed with cheerful, happy staff. This greeting has been the catalyst for the way staff care for all residents at all times. Nothing is a trouble to anyone, from domestic staff to the manager. A very caring team in a wonderful environment for the

vulnerable, sensitive residents, who in their old age, dependent on strangers are given the best care.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your heartfelt review. We're truly delighted to hear that your experience with us has been positive from the very beginning. Our team strives to make everyone feel at home, and it's wonderful to know that their dedication and warmth have made a difference. Every member, from our domestic staff to our managers, works hard to ensure each resident feels safe, respected, and valued, so your feedback means the world to us. Thank you for trusting us with the care of your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Suzanne B (Niece of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband's uncle has lived in Abbey Wood Lodge for the last 4 years, during which time it has become his home and the staff his family. They have cared for him and supported him throughout this time. When it became apparent end-of-life care was needed the staff continued to care for him and support

us through this process. The kindness shown by all staff has been greatly appreciated and we couldn't praise the home highly enough.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for sharing your kind words about Abbey Wood Lodge. We're incredibly grateful for your trust over the past four years and are honoured to have played a part in your husband's uncle's care. It's wonderful to hear that the Lodge has truly felt like home to him and that our team have provided the support and compassion he and your family needed, especially during such a difficult time. Your praise means the world to us and we'll be sure to share it with the entire team. Thank you again for your heartfelt review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Kerry T (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Please don't send your loved ones here.
Our experience with this home; Mum was attacked. Multiple safeguarding concerns. Administered incorrect dosage of pills. Poor management/worsening of medical conditions - diabetes/lymphedema/wound care. Failure to preserve dignity.
Mum was attacked by another

resident, this was never properly addressed with conflicting accounts. The attack led to the deterioration of mum's condition, to which staff advised she was fine and wouldn't remember the attack anyway due to the dementia, this was not the case. Mum developed a tic and was scared someone was trying to hurt/kill her. Management then claimed they could not cope with it and wanted mum out of the care home. The attacker was left on the same floor as mum and other vulnerable residents, in our opinion compromising their safety.
On the face of it, the care home appeared to be an ideal place to look after mum, however, our experience was very different.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from J H (Grandson of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Abbie Wood Lodge is a very good care home. My gran has been there for almost two years and the care is very good and the carers are lovely and very helpful. The manager is very good, my nan is very happy there and has made many friends.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your kind words and for sharing your experience! We're delighted to hear that your gran is happy and well cared for at Abbey Wood Lodge. Our team is committed to providing a warm, supportive environment and it's wonderful to know that she has made many friends and feels comfortable with us. Your feedback about our carers and manager means a lot to us, as we always strive to make every resident feel at home. If you ever have any suggestions, please don't hesitate to reach out. Thank you again for your support!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from A K (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident since November, it was a huge and hard decision for our family to make for my mum. But her care she receives is excellent, the staff are so supportive and really personable. We know our mum is safe and all her needs are taken care of.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for sharing your experience. We understand how difficult it can be to make such a decision, and we're honoured that you trusted us with your mum's care. It's wonderful to hear that our team's support and personalised approach have provided you with peace of mind. Knowing that your mum feels safe and well cared for is what drives us every day. We're committed to continuing to provide the excellent care she deserves. Thank you again for your kind words and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from T L (Son of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

Since the very beginning, we have felt extremely welcome at Abbey Wood Lodge. It really is the ideal solution for my mother: she is looked after with great care and attention by a very professional team of carers.
Thank you!

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your kind words! We are delighted to hear that you and your mother feel so welcomed at Abbey Wood Lodge. Our team takes great pride in providing professional and attentive care, and it's wonderful to know that it has made a positive impact. We truly appreciate your feedback and your trust in us. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Charles D (Son-in-law of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

I cannot speak more highly of my experience of Abbey Wood Lodge. Having known my Mother-in-law for over 35 years now I couldn't be more aware of just how difficult a decision this has been (for the entire family) for her to have to go into care. It really was the best/only option at this stage. The

most remarkable and probably the most surprising thing that I have experienced with Abbey Wood has been the support and extraordinary kindness shown to the entire family. It is abundantly obvious that the staff genuinely care about her as a person which is so lovely to see, their interaction with her is remarkable.. but the care and thoughtfulness shown to our family as a whole has made such an enormous difference and the reassurance given to us that such a loved member of our family is not only being 'cared' for but loved is everything. Thanks to all at Abbey Wood you do a remarkable job.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your incredibly kind words about Abbey Wood Lodge. We understand how difficult the decision must have been for your family, and we are honored that you chose us to care for your Mother-in-law. It is heartwarming to hear that our support and kindness have made such a positive impact on your entire family. We strive to treat each resident with genuine care and compassion, and it's wonderful to know that this is reflected in our interactions. Your appreciation and reassurance mean the world to us. Thank you for recognising the dedication of our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Peter W (Son of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

When the time comes for you to find a place in a care home you will in all likelihood visit several different homes and wanting only the very best for your loved one you try to consider everything you possibly can. In our case out of the 8 care homes we considered it was very clear that Abbey Wood Lodge

was where we wanted our mum to go. In truth, like many other people in our situation, we didn't want our mum to go into a care home at all but it was obvious that we were at the point at which it was the only safe option. That was 12 months ago now and all I can say is that although it was one of the hardest decisions we have ever had to make we are 100% certain that there is no other care home that would/could have offered our mum more genuine love and care. What makes Abbey Wood Lodge so special is the manager and all of the staff..we can't say enough..incredible..and we will forever be in their debt for everything they have done for our mum (and ourselves) at this very difficult time in all our lives.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you for sharing your heartfelt experience. We understand how challenging it can be to make the decision to move a loved one into a care home, and we are honored that you chose Abbey Wood Lodge out of the many options you considered. It means a great deal to us to hear that our team has provided your mum with the genuine love and care she deserves, making this difficult transition a little easier for your family. Your kind words about our manager and team are incredibly appreciated, and we are deeply grateful for your trust. We are here to support your mum and your family in every way we can. Thank you for your touching feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Estelle H (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

The home is a lovely place to visit my mum who has been living there for over 18 months now. She is safe and well cared for which is comforting for the family. All staff are friendly and knowledgeable, they understand if mum is having a bad day and always try to make her comfortable. She has options

to join in with the activities arranged by the Activities coordinator who is tireless in making mornings/afternoons interesting. When it was Mum's birthday in April, she had a cake beautifully baked by the Chef and we had a lovely little tea party which family members were able to join in. Even staff on their day off came in to wish her happy birthday. I really feel the home is a wonderful community and would highly recommend it.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your heartfelt review. We are delighted to hear that your mum has been safe, well-cared for, and happy at our home for over 18 months. Our team takes great pride in creating a friendly and supportive environment, and it's wonderful to know that our team's knowledge and compassion are making a positive impact, especially on your mum's more challenging days. We're also pleased that your mum enjoys the activities arranged by our dedicated Activities Coordinator. Celebrating special moments, like her birthday, is very important to us, and we're glad the cake and tea party made the day memorable for your family. It's touching to hear that even team members on their day off came in to wish her a happy birthday-that sense of community is something we deeply value. Thank you for your high recommendation and for being a part of our wonderful community. If there's anything more we can do for you or your mum, please don't hesitate to let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from N S (Friend of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

The staff are amazing and they truly care about the residents. My mum can sometimes have challenging behaviour due to her dementia but they support her with person-centred care and kindness. They come up with individual strategies that Mum responds positively to. The care home environment is spotless

and clean and the food is lovely. I felt guilty when Mum had to go into residential care but not anymore as they are caring for her as though she is part of their family. Me and my family will forever be grateful to all the wonderful caring and compassionate staff - much love.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are delighted to hear that your mum is receiving the personalised care and support she needs. Our team is dedicated to providing compassionate, person-centred care, especially for residents with dementia, and it's wonderful to know that their efforts are making a positive difference for your mum. We take great pride in maintaining a clean and welcoming environment, and we're glad you find the food to be lovely. It's completely natural to feel guilty about moving a loved one into residential care, but we are grateful that you now feel reassured and confident in our care. Your gratitude means the world to us, and we are honoured to care for your mum as if she were part of our own family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Victoria S (Daughter-in-law of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

The manager has been extremely supportive in enabling my mother-in-law to have a smooth transition to Abbey Wood Lodge. She and the excellent staff have helped my mother-in-law to settle and adapted to her needs. They are caring and compassionate. My mother-in-law gets involved in all activities and

enjoys the company of others facilitated by the staff. Recently the chef made her a birthday cake and staff made a fuss of her. Thank you for going above and beyond.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your wonderful feedback. We're thrilled to hear that your mother-in-law's transition to Abbey Wood Lodge has been smooth and that both our manager and team have been supportive in adapting to her needs. It's heartwarming to know that she feels cared for and engaged with the activities and company we provide. We're also delighted that the birthday celebration made her feel special - our team loves to go above and beyond to create memorable moments for our residents. Your kind words are greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from C H (Grandson of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

Warm loverly care home with loads of staff always on hand to assist with anything my gran could need. The management are lovely and always willing to assist with any issues we ever have, and the carers go above and beyond to make sure my gran is as comfortable as she can be, and she has the best time

with all the activities provided daily.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your kind words. We're delighted to hear that your gran is receiving such warm and attentive care at our home. Our team strives to be always available and supportive, and it's wonderful to know that both the management and carers are meeting your needs and exceeding your expectations. We're also glad to hear that your gran is enjoying the activities we provide daily. It's our goal to ensure every resident feels comfortable, engaged, and valued. Your feedback means a lot to us, and we truly appreciate your recognition of our efforts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Elaine B (Daughter of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience

We were welcomed by the receptionist and other staff.
The activity coordinator had invited us to a father's day afternoon tea. She had gone to great lengths to decorate the room, with balloon displays and appropriate signs, she made personal keepsakes for each father. The food buffet the chef made

was delicious and well laid out.
On returning my dad to his floor he was greeted by the carers and given a cup of tea. Many thanks.

Reply from Alicia Bradon, Marketing and Communications Manager at Abbey Wood Lodge

Thank you for sharing your wonderful experience with us. We're delighted to hear that you felt warmly welcomed by our receptionist and team. It's heartening to know that the Father's Day afternoon tea was a special event for you and your dad. Our activity coordinator takes great pride in creating memorable experiences, and we're thrilled you appreciated the decorations and personal keepsakes. We're also glad to hear you enjoyed the delicious buffet prepared by our chef. It's wonderful that your dad was warmly greeted by the carers and given a cup of tea upon returning to his floor. Thank you for your kind words and for being part of our community. If there's anything else we can do, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from I S (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

I would like to pass on a huge thanks to one member of staff in particular on reception on Saturday 1st June. My son and daughter-in-law were bringing my mum and dad's great-grandson to see them, she went out of her way to make this an incredibly pleasurable experience for all of us, thanks once again

to that particular staff member.

Reply from Alicia Bradon, Marketing and Communications Manager at Abbey Wood Lodge

Thank you so much for your heartfelt review! We're thrilled to hear that your visit on Saturday, June 1st, was such a positive experience. Our reception team takes great pride in making every visit special, and it's wonderful to know that this particular staff member made such a memorable impact on your family's day. We'll be sure to pass on your thanks to her. We appreciate you taking the time to share your experience, and we look forward to welcoming you and your family again soon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Sarah G (Stepdaughter of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

My Stepdad was only in Abbey Wood Lodge for 13 days before becoming ill and had to be admitted to hospital. During that time, he received very good care from the staff on the top floor, particularly one staff member.
Our problem with the home was with the Manager. Due to being so ill and immobile

in hospital, my Stepdad obviously deteriorated. The Manager of AWL made the decision to refuse to take him back and then refused to meet with us face-to-face to discuss how to move forward, only changing her mind when we asked about the complaints procedure. One of the reception staff was very stony faced when we went in for the meeting and made us feel uncomfortable when all we were doing was to get my Stepdad the best place for his needs. It was a very upsetting time and we felt that we should have been treated with more understanding and compassion.
In summary, I would only recommend this home for people who are guaranteed not to deteriorate to the point where they are more difficult to look after.

Reply from Laura Cowen, Marketing and Communications Manager at Abbey Wood Lodge

I deeply regret that you feel this way. It has always been my utmost priority to ensure that your stepdad receives the highest quality of care possible. From our perspective, we believed that we provided this level of care. However, after reviewing the information provided by the hospital and assessing his condition during our visit, we concluded that we would be unable to meet his increased care needs. Initially, I was unable to meet with you due to prior commitments that were already scheduled for the day. However, I rearranged my schedule to accommodate our meeting later in the afternoon. I understand your concerns and apologise if you feel that I let your stepdad and your family down. If you would like to discuss this matter further or have any additional questions, please do not hesitate to contact me. Your feedback is invaluable, and I am committed to addressing any concerns you may have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from D A (Daughter of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with all the carers and their caring ways towards the residents and nothing is too much trouble for them. Everybody I have met is really kind and considerate. I love going to see my dad.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely review I will be sure to pass on your comments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Chrissy R (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

Supporting my mother when she fractured a disc in her spine. Accessing hospital and follow-up care. Making her as comfortable as possible during this distressing time. Keeping her spirits up was important as the injury took away her independence from walking in the park and pottering in the garden.

I thank those staff who took the time to encourage my mother's recovery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbey Wood Lodge
from Robert E (Son of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

The staff are very friendly and helpful and residents are looked after very well. Facilities are excellent and carers are respected and liked by Mum. I never hear Mum say a bad word about the carers.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your review. The team are exceptional, and we are rightly proud of the care they deliver. We are so glad your mum is settled and enjoying her time with us at Abbey Wood Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Tanglewood Care Homes in Lancashire

Tanglewood Care Homes Locations in Lancashire (1)

Tanglewood Care Homes Reviews in Lancashire (123)

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Abbey Wood Lodge

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers