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Care Home Owned by Lincs Care Homes Ltd in North Lincolnshire

  • Care Home Owned by Lincs Care Homes Ltd in North Lincolnshire

Lincs Care Homes Ltd Locations in North Lincolnshire (1)

 

1 Care Home owned by Lincs Care Homes Ltd in North Lincolnshire

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The Valleys Care Home

Harpham Close, Scunthorpe DN16 3AG 

8.4 31 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • 84 Rooms

Lincs Care Homes Ltd Reviews in North Lincolnshire (31)

Reviews Posted for members of Lincs Care Homes Ltd

Overall Experience

  • 15
  • 4
  • 0
  • 0
  • 1

Date Published

31
6
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24
Review of

The Valleys Care Home

from W O (Partner of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always love coming to the home, from walking in. The reception staff are fantastic. They are always so helpful. The manager is always there for me. The carers are lovely and it feels like a home from home. What a wonderful place.

Reply from Alice Pawson, Home Manager at The Valleys Care Home

Hello Thank you so much for taking the time to leave us such a lovely review. It's great to know that our staff welcome you so well - we pride ourselves on being a warm and inclusive home for everyone. For our part, it is lovely to have you visit and please don't hesitate to contact me if there is anything more we can do for you, to make your visits even more special and enjoyable.


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Review of

The Valleys Care Home

from S P (Grandson of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Valleys was such a good choice for Grandad. We had tried several other homes but it makes a difference for the en-suite toilet for the bedroom to be there to make sure pops is comfortable. Staff always offer a hot drink whilst my wife and I visit and have helped keep us in the loop with how pops
is doing in himself. The manager has helped whenever she can with queries and will ring to discuss anything which helps with us living far away. Staff are friendly and go above and beyond.

Reply from Alice Pawson, Home Manager at The Valleys Care Home

HelloWe are so pleased that your Grandad is doing well at The Valleys and it is a delight to take care of him. It's always vitally important to us that our resident's families are fully informed about the care their loved ones are receiving, and we are glad you feel that this has been the case. Thank you for taking the time to leave us a review and I will make sure that your kind words are passed on to our staff.


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Review of

The Valleys Care Home

from James D (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly. Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care
home. She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.

Reply from Alice Pawson, Home Manager at The Valleys Care Home

The Valleys always strives to give the best care possible to all its residents, so it is therefore very disappointing to read this review. We are very sorry that our resident’s son, James, was unhappy with the care that we gave his Mum whilst she was with us.


However, we do not recognise his description of the care given or indeed the attitude of the home. We feel the review is inaccurate on many levels and gives a completely false impression of what actually occurred in the home and of the treatment and care given to his mother during her stay with us.


We would like to take this opportunity to address specific points:
The reviewer states “My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly.”
Factually we can confirm that this resident’s weight did not decrease during their stay at the home. This resident came to reside at the care home as requested by the family, and 3 show arounds of the home were conducted prior to admission.
The reviewer states “Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care home.”
We can confirm the nature of the people we care for does mean they are at high risk of falls and all appropriate steps are taken to minimise risk and injury. We ensure that all external healthcare professionals are involved, and we can confirm that factually this was the case for this resident.
The hospital contacted the care home when this resident was ready for discharge and asked if she could return to The Valleys but stated that she now required a 1:1 care regime. The Valleys Care home is not able to facilitate 1:1 placements, and this is when an alternative care home was explored for this resident.
The reviewer states “She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.”
A full internal investigation was carried out by the care home and shared with the local authority Safeguarding team with no further actions recommended by the Safeguarding Team on reviewing the report. The assertions by the reviewer are factually inaccurate.


We always welcome feedback; however, it is our opinion that this review is neither balanced nor factually accurate. We are always more than happy to discuss the care we give with any family and would be happy to do so in this case, if James would like to get back in touch with us.


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Review of

The Valleys Care Home

from V W (Relative of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thank you to The Valleys Care Home employees, they are all very kind and polite and serve an excellent service to the residents. I have heard bad reviews on the home in recent years but it seems to have taken a turn and my own experience in visiting has always been good. I also think it's great
for the residents with the activities that supply and the events they put on.

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Review of

The Valleys Care Home

from Tony D (Husband of Resident) published on 26 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Valleys Care Home is an excellent care home for my wife who has Alzheimer's disease. The staff are very caring and understanding of her needs, the seniors note all the needs of my wife and immediately call me if she is "out of sorts" in any way.
The catering department is excellent and my wife
really enjoys her food we had a party for her on the 7th December in the Day Care Unit and the buffet supplied was really top notch.
The activities team are always excellent and involve the residents a lot in games and puzzles and artistic events like painting etc.
The cleaning dept is very good too and any mishaps are promptly dealt with in an efficient way.
The Reception Staff are always very welcoming and smiling and seem to know who everyone is
The Manager is a very caring person who is always available for any concerns that I may have about my Wife's welfare
So all in all I am very satisfied with the Valleys

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Review of

The Valleys Care Home

from G W (Cousin of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very impressed with this care home. From walking through the doors to entering the areas for the residents the staff are more than happy to help and nothing is ever any trouble. The manager is always present and you can tell the staff really are there because they care. The rooms are
always clean and the food looks delicious! The activity team are always around entertaining and the singers that come in are great. There's always a welcoming family atmosphere.

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Review of

The Valleys Care Home

from Marisha F (Daughter of Resident) published on 31 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.

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Review of

The Valleys Care Home

from Denise P (Daughter of Resident) published on 30 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise staff enough for their care and support they offer my dad. He is well looked after, and staff keep in touch with every need.

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Review of

The Valleys Care Home

from Mary D (Daughter of Resident) published on 10 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always helpful and welcoming. Throughout the pandemic, we have been able to see Mum on FaceTime, and then with masks, gloves and apron from a distance - out in the garden when the weather was warm. Then inside a designated room when the weather was cold behind a screen (also, one of
the family could be tested and meet Mum in a designated room) then all back to behind a screen. (From the 8th March one of the family can be tested and meet Mum in a designated room again).

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Review of

The Valleys Care Home

from Colin H (Son of Resident) published on 10 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful and happy. Very reassuring that our loved one is in safe hands and being clear of Covid-19 is very good, and shows that everyone is doing everything and more besides - cannot fault them with anything. Nothing is too much trouble. Have recommended them on more than one occasion.

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Review of

The Valleys Care Home

from Kerry C (Granddaughter of Resident) published on 2 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at The Valleys is fantastic. My nan has been there for 2-years now. She's happy and looked after amazingly. Also just found my great auntie at The Valleys. We didn't know she was there as we haven't seen her for 10-years. My dad has dementia, and sooner or later, he will need to go into The
Valleys also.

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Review of

The Valleys Care Home

from Peter S (Husband of Resident) published on 4 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is beautifully looked after at The Valleys Care home. All the staff are competent and caring. My family and I put our trust in the organisation and are right to do so. It is however difficult to be completely objective at present in some areas due to limited access due to Covid-19.

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Review of

The Valleys Care Home

from G C (Son of Resident) published on 25 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were excellent, I have no issues. All good.

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Review of

The Valleys Care Home

from Kay B (Daughter of Resident) published on 20 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother everyone is so friendly, they all make time to speak to you. The standard of care is second to none. They always inform me of any changes in my mother's condition, it puts my mind at ease knowing she's well cared for. Laundry could be better.

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Review of

The Valleys Care Home

from David B (Son-in-law of Resident) published on 20 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter the premises you are greeted with friendly smiles and a warm welcome. The staff and care workers are first class. I have total confidence that our loved one is being lovingly cared for. Only one concern, the laundry should improve.

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Review of

The Valleys Care Home

from Joan L (Wife of Resident) published on 2 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that everybody I have come in contact with are very caring for both my husband (respite) and myself. When I am in need of respite, they can find a room within days - this helps me enormously.

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Review of

The Valleys Care Home

from P B (Son of Resident) published on 29 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff have been excellent and have looked after Mum very well. Most of them have built up a rapport with Mum and enjoy having a laugh with her. The care home has kept us informed if Mum has been under the weather or has had any other difficulties or doctor's appointments etc. Any queries we
have raised with the care home have been addressed and resolved effectively and efficiently.

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Review of

The Valleys Care Home

from D D (Daughter of Resident) published on 24 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far has been positive regarding the care received for my mother. Any requests have always been acted upon quickly. The cleanliness and nutrition of the care home is to an excellent standard. The staff have always been accommodating and friendly. The only area I would like to see improvement
on is returning clothes to the correct resident, although I do appreciate this can be difficult. When I have raised this it has always been rectified. Mum has hair and nails done and staff take her out.

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Review of

The Valleys Care Home

from Pamela Janine W (Daughter of Resident) published on 22 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came into The Valleys with vascular dementia and was upstairs at first, I must admit it was a bit scary up there but the staff reassured you and put you at ease. The Valley is very professional and I couldn't fault them, they are very attentive and put the parents needs first and foremost
and nothing is a problem for them. They are very caring and have a positive approach to the patient, it can be difficult for them as we all well know, but as my dad is now bedridden and downstairs in the Brimby unit, the staff are still loyal, caring and nothing is a problem to help the patient, they should get paid more for what they do. Thank you.

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Review of

The Valleys Care Home

from Sandra S (Resident) published on 17 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff are extremely helpful and friendly as are the manager and her office staff. I feel I am very happy and safe at The Valleys Care Home.

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