Avery Healthcare Group in Berkshire | 3 Care Homes

Review of
Ascot Grange Care Home - Avery Collection
from N N (Respite Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

All went extremely well. Enjoyed the stay.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for your review. We look forward to your return visit next month.

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Review of
Sonning Gardens Care Home - Avery Collection
from Patricia S (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with my room, and the carers are very helpful when I ask for help. The care of my room is very well looked after and any help I need e.g. towels etc. is well catered for. I enjoy the peace and quiet of my room with lovely views of the garden etc.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We are so happy that you enjoy living here with us as a valued member of our community.

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Review of
Sonning Gardens Care Home - Avery Collection
from Derek S (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

A very enjoyable care home. Everyone is so very nice and I am enjoying every day.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We love chatting with you and are so delighted that you are happy here.

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Review of
Sonning Gardens Care Home - Avery Collection
from Lawrence D (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff here have always been attentive and care for your needs. The establishment us warm and welcoming. I am very at home here. The room is fine. Warm regards.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

You are a central part of our community here in the home and we are pleased to know you are happy here.

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Review of
Sonning Gardens Care Home - Avery Collection
from Patricia W (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My room is quiet and have lovely view out onto the garden. The staff are helpful and friendly and are always there is I need help.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

You are a lovely lady and we are delighted to have you as part of our home community.

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Review of
Sonning Gardens Care Home - Avery Collection
from L H (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum was very poorly when she moved in last June. She was not eating properly and was becoming very isolated.
She is now so much better, she is eating well and joining in with many activities provided, which she enjoys.
She says the staff are all so kind and caring and she is lucky to be there.
I

have noticed several staff have left/retired recently. I hope they will be replaced.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your feedback and we are so pleased that your Mum is doing well. We have had a number of staff retire this year after many years of service so they deserve a rest! We are busy recruiting and have already filled some posts.

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Review of
Sonning Gardens Care Home - Avery Collection
from Mary R (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I live at Sonning Gardens Care Home. I find the home and the staff very caring, food very good plus cleanliness plus I feel safe and secure.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We love you here and you have made such good friends and you are a central part of our community.

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Review of
Sonning Gardens Care Home - Avery Collection
from N W (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff were really helpful and accommodating when we needed to move my mum in for respite care. They made the transition very quick and straightforward. Mum was made to feel welcome and settled very quickly and the staff were brilliant with her. She has remained at Sonning Gardens after the respite

period and is doing really well. She is well cared for, there are plenty of activities for her to get involved in and overall she is very happy there. The environment is well cared for and the gardens are lovely too.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for taking the time to write us a review and for your kind words. Your Mum is a valued member of the community and we love having her here.

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Review of
Sonning Gardens Care Home - Avery Collection
from T P (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

I am really impressed with Sonning Gardens from top to bottom. What lovely people the staff are. Nothing is too much trouble and Mum and Dad are really well looked after. Clothes are beautifully laundered (unusual in most care homes!) and their double bed is changed weekly and always looks nice.
The

only slight negative I have is that my dad struggles with the food. He likes the soup, but finds the main course are either too soft (the fish with the sauce and mash) or a bit overcooked. Sometimes they are a bit cool after coming up on the lift.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for the lovely feedback for the staff and the home. We will relay your comments to the chef and ask him to have a chat with your Dad to see if we can come up with some options that might suit him better.

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Review of
Sonning Gardens Care Home - Avery Collection
from H W (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Sonning Gardens is a wonderful care home, more like a hotel.
The care and wonderful staff make my father's stay overall a great experience, although he would rather be at home, he realizes that he needs the care and attention that Sonning Gardens can give and we know he is in safe and caring hands.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write a review and the team really appreciates your kind comments.

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Review of
Sonning Gardens Care Home - Avery Collection
from N W (Son of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for nearly two years now. She is looked after very well, and the home is a very welcoming place for all visitors. The staff are wonderful.

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Review of
Ascot Grange Care Home - Avery Collection
from Karen F (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Walking into Ascot Grange is like stepping into a warm bath. My Mum moved in for respite care but, sadly, was far sicker than we all realised and passed away a couple of weeks later. The staff were absolutely wonderful. From the moment we arrived, right through to the very end, they couldn't do enough

for Mum or the family and all done very professionally, with a friendly smile and a hug when needed. Nothing was too much trouble. The lovely surroundings helped too, Mum's room was so comfortable and everything was of such good quality while retaining a homely feel. I just wish she could have moved in a little earlier, I'm convinced she would have enjoyed the atmosphere, facilities and food.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Dear Karen and family, thank you so much for your kind words. I have passed on your comments to the whole staff team. Your mother was very special to everyone here at Ascot Grange and has left a vast 'emotional hole' within our loving community. This is a huge testament to the impact that Mum made, during her short stay with us. We are all here to support you, please do reach out if you need anything. Take care of yourselves.

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Review of
Sonning Gardens Care Home - Avery Collection
from J W (Wife of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has settled very happily into the Woodlands Dementia Unit. I think he feels part of a family group there. All the staff are very kind and caring, and very patient with my husband's communication problems. He enjoys the food and the activities provided, especially the musical entertainment

in the bistro.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We are so pleased that your husband has settled and become part of our community. Thank you for taking the time to give us this review.

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Review of
Ascot Grange Care Home - Avery Collection
from Michelle D (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Ascot Grange Care Home is more like a 5-star hotel run by a family. Everyone is so friendly and helpful and makes a real effort to make the residents feel at home. The food is exceptional and nothing is too much trouble. There is always something interesting to do to keep everyone engaged and stimulated.

The best place for my mother as it is so good to see her laughing again.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you for your review. It has been our pleasure to get to know your Mum and yourself and we are delighted that she settled in so quickly.

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Review of
Sonning Gardens Care Home - Avery Collection
from D P (Husband of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming reception and so relaxed and 'at home'.
The staff at all levels are so kind and helpful and try to make each day a pleasant experience. I and other visitors are always made welcome.
Despite the limitations of dementia care is taken with communication and making choices.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your review. The whole team, and the dementia care team in particular, are really touched by your kind words.

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Review of
Sonning Gardens Care Home - Avery Collection
from Rhonda C (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

From the second my dad arrived he was treated with the respect he was entitled to. The manager was amazing as were all members of staff. In a way, my dad was in the best place when he passed away. So glad we had that for him. Many thanks.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We are glad that we were able to support your family through this difficult time and that your dad had peace and space to be with his family.

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Review of
Sonning Gardens Care Home - Avery Collection
from Steven H (Son of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Sonning Gardens for nine months. She had her 100th birthday here. The care and overall experience at Sonning Gardens have been excellent. She has always commented on the kindness of all the staff. The medical care coordination with the local general practice has been wonderful.

We are very grateful.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We value the feedback we receive from our residents and family members, so thank you for taking the time to complete this review. It has been a pleasure to have your mum as part of our community, always ready with a smile and some conversation.

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Review of
Sonning Gardens Care Home - Avery Collection
from Ann J (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

I am writing to emphasise just how much my family and I value and appreciate the care that my dad is given. His main carer has created a robust routine for Dad which ensures he lives to the very best of his abilities. She updates us weekly and is always there to answer our questions and offer support.

In my opinion, she goes above and beyond to help Dad. She is an angel on earth. Dad thrives under her care and we sleep at night knowing he is safe and supported. Thank you.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write a review for us and we are delighted that your Dad is happy and thriving in our community. We all agree that our community is made better by having your Dad as a resident in our home.

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Review of
Sonning Gardens Care Home - Avery Collection
from D B (Son of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Sonning Gardens is an excellent care home and in my opinion one of the very best. The excellent staff provide high-quality care which is respectful and considerate. The activity team is particularly good but in fact everybody working there is good. My only concern has been with finance which appears

slow and remote. I have seen my mother's health improve thanks to the staff at Sonning Gardens.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to complete a review of our home. It is so important for the team to get feedback to ensure we can deliver the best possible service and your kind words will be shared with the team.

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Review of
Astbury Manor Care Home - Avery Healthcare
from Jane O (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

Overall my experience of placing my precious mum into care at Astbury Manor has been a positive one.
Each member of staff always tries their best and if you ask for advice they will give it to you.
Negotiating what mum's needs are and how they will be met has been my personal biggest challenge.
I

must commend the senior staff for help in navigating this difficult but essential letting go process with kindness, deep compassion, and integrity.
It is mum's family now and she is blessed. Mum is thriving and much more relaxed.
Thank you to each member right across the home, you each play an equally important part.

Reply from Lisa White, Customer Service Manager at Astbury Manor Care Home - Avery Healthcare

Thank you so much for your lovely review of our beautiful home, we are so pleased mum is so settled and thriving from all the care she is receiving and that you are getting the advice and support you need. We will pass your comments on to the whole team.

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Care Homes Owned by Avery Healthcare Group in Berkshire

Avery Healthcare Group Locations in Berkshire (3)

Avery Healthcare Group Reviews in Berkshire (271)

Ascot Grange Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Ascot Grange Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Ascot Grange Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Sonning Gardens Care Home - Avery Collection

Astbury Manor Care Home - Avery Healthcare

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