Avery Healthcare Group in Buckinghamshire | 3 Care Homes

Review of
Cliveden Manor Care Home - Avery Collection
from J S (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My Mother came to Cliveden Manor for two weeks respite care after a couple of falls. Her accommodation was ideal and the services and facilities offered were excellent. Without exception every member of staff we encountered were welcoming, friendly and extremely helpful. I have no hesitation in recommending

Cliveden Manor.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind words and for taking the time to share your experience. Were delighted to hear that your mother was comfortable during her stay at Cliveden Manor, and that our team was able to provide the care and support she needed. We truly appreciate your recommendation and will be sure to pass on your compliments to the staff. Should you need our services again in the future, we would be more than happy to welcome your family back.

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Review of
Cliveden Manor Care Home - Avery Collection
from Peter C (Friend of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My friend has been living in Cliveden Manor for a year. He gets fantastic care by the committed staff. It seems to me that everyone, staff and residents alike are happy to be there. I often take our old dog along and she is welcomed and has to spend time navigating the lounge, being greeted by all.

Now when we arrive her tail starts wagging and doesn't stop till she leaves.
During this month, my friend moved rooms. Staff carried out the offer process, agreeing the move and executing it so well. My friend is happy in his new place.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for sharing your experience! We're delighted to hear that your friend has been receiving such excellent care at Cliveden Manor, and it's wonderful to know that both residents and staff contribute to such a warm and welcoming environment. We're also thrilled that your dog enjoys her visits and is always greeted with such enthusiasm! Its great to hear that the room move went smoothly, and were so happy that your friend is settling into their new space comfortably. We truly appreciate your kind words and your continued support!

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Review of
Cliveden Manor Care Home - Avery Collection
from Simon F (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Moved my father in for a period of respite care, following a substantial procedure in hospital. The home is really comfortable, welcoming and spacious, a cut above everywhere else that we looked. The team are all superb, reception, administration, nursing and care, restaurant. Everyone is friendly,

attentive and supportive. Very easy and responsive to deal with as an organisation. They have looked after dad superbly, to the point that he has now decided to stay put rather than go back home.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind feedback! We're thrilled to hear that Cliveden Manor and our team have been able to support your father during his recovery. It's wonderful to know that he feels comfortable and well cared for with us and he made a decision to stay for a long term.

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Review of
Cliveden Manor Care Home - Avery Collection
from Natasha V (Goddaughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My godmother moved to Cliveden Manor when her previous care home closed down. Even though she has a degenerative condition, her mental faculties appeared to improve after the move, which I attribute to the excellent care she has received. She is in The Willows, which looks after residents with dementia.

There are multiple activities every day, entertainers performing and frequent trips. The residents go on boat trips from Marlow, are taken to Kew Gardens and even go ice-skating. Wheelchairs on the ice! I believe these many stimulating activities are greatly beneficial in maintaining cognitive function and engagement with one's surroundings.
The medical care is managed well through a local GP, with relatives being invited to an annual medication review.
The staff are warm and caring, showing a real affection for the resident and impressive attention to detail. I have recommended Cliveden Manor to friends, as it is the best care home I have visited.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that your godmother's move to Cliveden Manor has had such a positive impact on her well-being, and that she's been able to enjoy the variety of activities we offer. We truly believe in the importance of stimulating environments for all our residents, and it's wonderful to know that these activities have contributed to her engagement and cognitive health. Our team works hard to create a caring, nurturing atmosphere, and your recognition of their efforts means a lot to us. We're also grateful for your recommendation to your friends, there's nothing better than knowing our residents and their families feel so supported. Thank you once again for taking the time to leave such a thoughtful review. We'll continue to strive to provide the best possible care for your godmother and all of our residents.

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Review of
Cliveden Manor Care Home - Avery Collection
from Mary-Anne B (Next of Kin) published on 4 March 2025

Submitted via Website • Report

Overall Experience

On looking for somewhere my friend would be well looked after.
We were warmly welcomed on our first visit. Greeted warmly by every staff member throughout our visit, this helped us to decide our final decision.
Thoroughly recommend for peace of mind for a loved one.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that your first visit left such a positive impression and that you felt warmly welcomed by our team. Providing peace of mind for families and friends is incredibly important to us, and we're so glad that we could help in your decision-making process. Thank you for your recommendation-we truly appreciate it!

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Review of
Cliveden Manor Care Home - Avery Collection
from Alison J (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

In December 2024, I contracted Cliveden Manor Care Home to see if they could offer respite care to my father who had been taken ill abroad. The team worked closely with me as my father was repatriated. They went out of their way to ensure that he was successfully transferred to Cliveden Manor on Christmas

Eve. It was an entirely patient-led process. No red tape. No massive forms. It was a great relief to me and my family to have him settled before Christmas.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback. We are committed to supporting all of our move-ins, as we understand how stressful it can be for both residents and their families when care is needed unexpectedly.

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Review of
Beaconsfield Heights Care Home - Avery Collection
from Ann M (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Mum had been to visit the home a few times before becoming a resident and it was a good opportunity for her and I to get to know the staff and home. Her move was unexpectedly from hospital so the familiarity helped her settle in. The staff are very caring and meet Mum's needs, allowing her to take her

time and do things at her own pace. I feel she is relaxed and safe.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind words, we always encourage families and potential residents to visit us as often as they wish; never underestimating the enormity of their decision. It is wonderful to hear this approach has made your mum's move in with us easier and that she is now relaxed and happy in her new home.

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Review of
Beaconsfield Heights Care Home - Avery Collection
from Andrew T (Son of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

The experience of initially visiting Beaconsfield Heights Care Home and then the rather challenging "moving in" day for my mother was made significantly better by the kindness of the team at the home.
Through her first six months, I have been impressed by how smoothly things operate and how she has

settled in and seems much more relaxed.
The multitude of different activities is a definite highlight.
The security of the dementia floor is also a great weight off my mind, in terms of her safety.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Many thanks for reviewing our home, we are so delighted to read how the team have been there to support and reassure your mother from the very beginning and it is wonderful to see her now relaxed and settled into her new home. Thank you, once again, and we will as always share your kind words with the team.

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Review of
Cliveden Manor Care Home - Avery Collection
from D C (Sister of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

I have found the care home very welcoming, efficient, caring and the environment very friendly and comfortable. When I have raised any queries on behalf of my sister, while she was staying for 2 weeks respite care, they were dealt with efficiently and quickly. My sister and I have now decided that she

will stay permanently as a resident. They have made her so welcome, responded promptly to care needs and the client liaison manager has been particularly kind, understanding and has gone the extra mile to make sure my sisters care and comfort is a priority.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback! Our team at Cliveden Manor strives to go the extra mile for our residents. We're grateful that we could assist you and that your sister has chosen to stay with us permanently after her two-week respite.

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Review of
Cliveden Manor Care Home - Avery Collection
from Janet G (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My mother lived at Cliveden Manor Care Home from February 2023 until she passed away in September of 2024. I want to take the opportunity to thank all the wonderful staff at Cliveden Manor for the excellent care given to my mother over the last 20 months and especially during the last 3 months. Although

she strongly resisted going into Cliveden and was very angry with me for 'locking her up', she genuinely came to love living there and calling it home. I think the reason she loved it so much was the exceptional level of care she received. I know she felt a great deal of affection for all of her caregivers and the nursing staff. The team there is really outstanding, and I couldn't be happier with the care she received. We should all be so lucky as to live in a place like Cliveden Manor for our final years! Since I live in the US, it was a great comfort to me to know that my mother was loved and taken care of. The lovely staff felt like family to me and mum.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

That's a heartfelt comment. It was a privilege to look after your mother. She was part of our Cliveden Manor family and she is missed by residents and team members.

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Review of
Cliveden Manor Care Home - Avery Collection
from J C (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been living at Cliveden Manor Care Home for 3 months now. She is always saying what a lovely home it is, and that all the staff are very helpful and friendly. Mum has recently changed rooms. The client liaison manager, was extremely caring, patient and considerate, helping mum to find

the room that best suited her needs and preferences. She has been extremely supportive to both me and mum and we are very grateful to her for all her help throughout the process. She has been professional and caring. Mum is very settled now.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your kind words about the team at Cliveden Manor. It's always rewarding to receive positive feedback!

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Review of
Milton Court Care Home - Avery Healthcare
from Jackie L (Niece of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My Uncle was admitted to Milton Court as palliative care only. The care he received there was amazing and every member of staff treated him with empathy and dignity and made his last days as comfortable as possible. The nurses were excellent, caring and very supportive towards my Uncle and us family

members.
When he passed away, the compassion shown by every member of staff was lovely and the empathy shown stood out to us all.
The guard of honour, when Uncle was leaving, was something we will never forget and was a fitting last memory of his stay there.
We were always made welcome, and the Home Manager showed great understanding of our suffering at the loss of our loved one.
We will miss visiting the home, where we were treated so well, and everyone was so welcoming.
Thank you to you all for everything you did for Uncle and all of us too, much appreciated.
Keep up the good work everyone, a credit to your profession.

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Review of
Beaconsfield Heights Care Home - Avery Collection
from Pat H (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

My 95-year-old mother moved into Beaconsfield Heights Care Home at the end of July after a difficult year or so in her own home. Even with carers visiting three times a day, she was finding it increasingly hard to cope. It was so hard for her to move from the house she lived inf or sixty-three years

but after and initial, very wobbly few days, she has settled into her new life. She loves all the activities, the company, the food and is very happy she is being so well looked after - as are we! Thank you to all the staff who have helped my mother through this difficult period of transition.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your time to share your experiences about your mother's move into Beaconsfield Heights. She really has settled in so well and it is wonderful to see her enjoying her new life with us. Thank you for review and as always, we'll share your kind words with the whole team.

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Review of
Cliveden Manor Care Home - Avery Collection
from C C (Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Excellent activities program making use of the lovely terrace beautifully maintained. Catered for by an exceptional restaurant team - much enjoyed!
The house is run with residents encouraged to provide feedback on everything.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback, we are privileged to have such a gentleman like yourself living at Cliveden Manor.

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Review of
Cliveden Manor Care Home - Avery Collection
from L G (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

We (daughters) loved everything about the home and the care. If it was up to us, Mum would be staying. The only downside was the parking.

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Review of
Milton Court Care Home - Avery Healthcare
from Sharee J (Stepdaughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

The staff at Milton Court are amazing. My stepdad had dementia and became bedbound, he stopped eating and drinking. The staff offered him whatever he wanted to try to get him to eat and drink something. They all took so much care to keep him happy and comfortable. When he passed away suddenly, all the

staff were so kind to me and my sister and my husband. All the staff are amazing. I could not ask for better care for my stepdad. If it wasn't for the staff at Milton Court I don't think my stepdad would have lasted as long as he did. So I send them all a very huge thank you for being so kind and supportive to me, and my husband and sister.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you for your kind review. We will pass these kind words to the team. We are glad you have had a positive experience at Milton Court.

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Review of
Beaconsfield Heights Care Home - Avery Collection
from C S (Daughter-in-law of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Welcoming and very friendly and helpful service and advice. Any issues dealt with efficiency and care for resident. A very interesting and varied weekly activities sheet issued for residents to choose from. Any medical issues which arise are dealt with promptly and with dignity.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to review your experience of our Home. Offering a welcoming and friendly environment is so important to us and we are so pleased you feel this too. Thank you once again for your kind review, as always we'll share this with our tremendous team.

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Review of
Beaconsfield Heights Care Home - Avery Collection
from Rebecca C (Niece of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

My aunt has recently moved to Beaconsfield Heights Care home.
I looked at a number of care homes for her but this was the one I could see her settling into easily.
The staff have really treated her as an individual, really getting to know her. The staff are lovely, warm and attentive.
I had quite

a lot of help preparing her room from the very helpful handyman.
The team are great. We've had a boat trip on the Thames at Henley, opera evenings and bingo etc.
We've seen a big improvement in her quality of life.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your wonderful review. We are so pleased to hear that you, too, love our team. They all focus on getting to know each and every individual personally, supporting them to increase their independence and maximise their quality of life, whatever their care needs. We'll be sure to share your review with the whole team. Thank you once again.

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Review of
Beaconsfield Heights Care Home - Avery Collection
from S P (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

Dad has really settled into his new life at Beaconsfield Heights Care Home. The memory care team are fantastic, using the information shared about my dad prior to move-in to support him during those early days. He is now thriving, eating well, enjoying the company, activities and tailored trips out.

I cannot thank the dementia care manager and her team enough for all they do for my dad.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

A move into care is always an emotional journey, if a person is living with dementia, it is even more so. We are so touched to receive your review and to hear how the whole team have supported your dad to settle in and enjoy his new home. Thank you so much for taking the time and we will share this with our team.

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Review of
Milton Court Care Home - Avery Healthcare
from Sharon B (Daughter of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

We looked at several care homes and Milton Court was the only one recommended to us. A friend's aunt had been a resident and was very happy, so that inspired us with confidence. The staff are kind, caring and always friendly. Sadly my mum has declined over the years but her care has been carefully adapted,

even by providing special food for her. We are very happy with our choice of care home.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you for your feedback and positive review of Milton Court Care Home. We will pass our kind words to the team they love hearing good feedback.

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Care Homes Owned by Avery Healthcare Group in Buckinghamshire

Avery Healthcare Group Locations in Buckinghamshire (3)

Avery Healthcare Group Reviews in Buckinghamshire (334)

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Beaconsfield Heights Care Home - Avery Collection

Beaconsfield Heights Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Milton Court Care Home - Avery Healthcare

Beaconsfield Heights Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Cliveden Manor Care Home - Avery Collection

Milton Court Care Home - Avery Healthcare

Beaconsfield Heights Care Home - Avery Collection

Beaconsfield Heights Care Home - Avery Collection

Beaconsfield Heights Care Home - Avery Collection

Milton Court Care Home - Avery Healthcare

Awards / Recognitions (12)

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