Avery Healthcare Group in Cambridgeshire | 2 Care Homes

Review of
Waterhouse Manor Care Home
from Harris L (Grandson of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My nan recently stayed at Waterhouse Manor for respite care. She very much enjoyed the entertainment but most importantly, the care. From the moment they picked her up, they kept us up to date with day to day activities and she is now home feeling refreshed. My Nan thoroughly enjoyed her time during

her stay. The home has great facilities and a beautiful place for a break or permanent home. I would 100% recommend to friends and family.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your kind review. We are delighted to know your Nan had a refreshing break with us. Respite is a great way to unwind, experience life at Waterhouse Manor and endeavour in delicious, homemade meals in a safe and comfortable environment.

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Review of
Waterhouse Manor Care Home
from Allison P (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I'm so thankful for the incredible experience my mum had during her respite care stay in a time of need. From the moment my Mum arrived, the staff made us feel at ease and their kindness and professionalism were evident throughout. The care home was warm, welcoming, and spotless, with a real homely

feel. Mum was well looked after, and it was clear to see that the staff took the time to get to know her needs and preferences. She enjoyed the activities, socialised with other residents and came back home feeling refreshed and in high spirits. It's such a relief to know she was in such good hands. I highly recommend Waterhouse Manor for anyone seeking respite care or a permanent home for their loved one.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for such a thoughtful review. We are gratified that you had an incredible experience with us and you were reassured that Mum was receiving high quality care and socialisation during her respite stay. We take pride of making a warm and welcoming environment for all.

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Review of
Saxon Manor Care Home - Avery Collection
from S A (Wife of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

This is indeed a fine home. From the moment I enquired about respite for my husband whilst I took an break visiting our son and family in USA, nothing was too much trouble .The reception staff were able to show me around when I turned up unannounced (always a good sign!). The admin was clear and made

easy to navigate (I had MANY questions), and without exception ALL staff gave a friendly greeting!
My husband was very well cared for whilst I was away, as was reported to me by visitors.
When I returned to collect him he was clean and tidy and said he had enjoyed his stay and in particular the food! Staff were able to give me an update as to how he had been. I will have no hesitation in recommending this home and hope to use their services again.
Many thanks to you all.

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Review of
Waterhouse Manor Care Home
from Jane A (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Mum went in for respite care over Christmas as she has Alzheimer's. I had previously viewed the home by myself and was very impressed. We then had a visit with Mum and spoke to the staff and she chose her room. We then had a home visit to sort out all the paperwork which was much better than doing it

there. Mum had a good time and I felt that she was definitely in good hands. The facilities are lovely and the home is very community oriented which I like, nothing was too much trouble for them.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Jane for a 5-star review. We are pleased your Mum had a positive stay with us in a safe and welcoming environment. We aim to make processes as easy as possible for the resident and their family.

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Review of
Waterhouse Manor Care Home
from Alan W (Friend of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Everyone is always very helpful and they engage as much as possible with my friend. She has dementia and the people at Waterhouse Manor really look after her well. She has lived alone for many years and it was difficult at first for her but she loves people and they have brought out her cheeky self

again.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Alan for your review. The social, emotional and physical wellbeing of our residents is very important to us. As a team, we are proud that we have made a positive difference to your friend's journey.

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Review of
Waterhouse Manor Care Home
from Jeni S (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

From day one when I first met the CSM for Waterhouse Manor at a stall in the local shopping centre it has been life-changing for both my mum and us. Mum was previously in another care home and had been declining massively for the last 6 months as they were not meeting even the basic of care needs. Within

a week of coming and viewing the home Mum moved over.
I was initially worried about how she would settle in due to her Alzheimer's change can be extremely unsettling. My concern was unfounded, she has settled in amazing and is actually flourishing since moving in. The staff are amazing, really attentive and caring and nothing is forced at all. The food is restaurant quality and she is actually eating really well now. I cannot sing this home's praises enough. I have my mum back. My only regret is that we didn't do it sooner. I can highly recommend Waterhouse Manor to anyone looking for somewhere that truly genuinely cares for the residents. I never have to worry about Mum anymore.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for a touching review. Waterhouse Manor making a positive difference to your Mum's life and also yours is what we are here for. We are pleased you chose us and our teams take pride in providing excellent care and happiness to our residents.

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Review of
Waterhouse Manor Care Home
from Judith M (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

The team at Waterhouse are so involved with getting Mum to settle into a new way of living. They have taken so much responsibility off our shoulders, such a relief. Mum is encouraged to join in with activities, the nursing team ensure that she is taking her meds regularly and take great care of her

(even offering a glass of wine to cheer her). The chef always checks on what Mum is eating, and if she would like anything else. The front-of-house team are extremely responsive, answering all of our many questions and getting things sorted. I can't wait to take Mum to the cinema room, she loved going to the top floor and looking out at the sunset from the glass-walled balcony, Mum was even planning a party there in June 25. The premises are top-notch, so clean, so inviting and comfortable. We did look around a number of care homes prior to Mum moving and no other care home came up to the level of Waterhouse. Thank you to everyone who works there, for your amazing help and support.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for your very kind review. We are so glad that we have made a positive difference to you and your dear Mum. Our teams within the home enjoy working together to support your Mum to provide excellent person-centered care for her happiness and well-being. She is a pleasure to support at Waterhouse Manor.

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Review of
Saxon Manor Care Home - Avery Collection
from Janet N (Relative of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Every member of Saxon Manor gets a reward of excellence whether it's care staff, admin, housekeeping, kitchen staff, etc.
My relative was treated with the utmost care and dignity by all staff although her time there was shorter than we had hoped.

Reply from Gemma Wilson, Home Manager at Saxon Manor Care Home - Avery Collection

Thank you for your lovely review, it has been our pleasure to look after her.

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Review of
Saxon Manor Care Home - Avery Collection
from L V (Niece of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Kindness and care is at the heart of Saxon Manor. Wonderful staff, beautiful and clean environment, a pleasure to visit a close relative. The care, comfort, and support is the highest level you can wish for.

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Review of
Waterhouse Manor Care Home
from Julia D (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Mum has been at Waterhouse Manor since the 23rd of September. She has settled in really well, and although would prefer to be living in her own home, seems very happy. Waterhouse Manor is a beautiful care home and has a homely, cosy atmosphere, but at the same time feels like a 5-star hotel. The staff

are excellent! The carers always encourage Mum to take part in the activities that are on offer and are so reassuring when we visit. The management team are very supportive to residents and family and always have everyone's best interests at heart. We were concerned about the transition when our Mum moved into Waterhouse Manor, but everything ran smoothly. All of the staff, from management, carers, receptionists, admin staff, Chef and kitchen staff, housekeeping and wellbeing staff are excellent! We couldn't have wished for any better. Thank you to you all. Mum's room is spacious and cosy, and she has all her things around her to make her feel at home. A huge thank you to all of you.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Julia, thank you for your kind review. It can be a difficult and anxious time moving homes. We are pleased we made a smooth experience and transition for you and your loved one. Our team take pride in their roles by providing excellent person-centred care and 5* service to our residents and families.

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Review of
Waterhouse Manor Care Home
from Hayley E (Goddaughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

I looked around several care homes within the local area and Waterhouse Manor was the one that stood out the most for me. A beautiful new home with outstanding service and staff. They took the time to get to know my Godmother and what mattered to her. The moving-in process was seamless and although

she had only gone in for a month to see how she felt, in less than a week she had decided to stay on as a permanent resident. My godmother is not always keen to socialise with others and is more than happy to just be in her own company but the staff always try to include her within the many activities that are available within the home, but at the same time respecting her wishes if she does not want to. The family are also included and asked to the events that they hold and you can also have meals with your family member at any time. I would say to anyone looking for a home for their loved one to take a look around. I would be very surprised if you were disappointed!

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Hayley for a 5-star review. We are so pleased that it was a smooth transition for you all and are happy with our care and services we provide. We pride ourselves at Waterhouse Manor on our excellent care, support, nutrition, wellbeing and ensuring the process is as easy as possible for our residents and families. Your Godmother is a pleasure to support.

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Review of
Saxon Manor Care Home - Avery Collection
from Sally C (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My Mum had 3 respite opportunities before she decided that she needed more care than was available in her own home and Saxon Manor was definitely going to be the place. Having been able to visit her from New Zealand in her first weeks there, I am so delighted that with our encouragement, she chose Saxon

Manor. Management runs a really tight ship, and the care staff do genuinely care about all of the residents. Everyone is encouraged to participate in activities but also plenty of opportunities for quiet time if that is what is wanted. What impressed me most, is nothing is a problem, and family members are looked after and get the answers that they want to any questions or concerns. Like many, I had a preconceived idea of what life would be like in a care home, but Saxon Manor goes way beyond my expectations. Well done team- My Mum is happier now and loves all of the activities and is a regular at the cinema. Knowing Mum is happy gives me incredible peace of mind.

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Review of
Waterhouse Manor Care Home
from Anne G (Daughter-in-law of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Choosing a home for a loved one can be a daunting task but the staff at Waterhouse Manor were very supportive and made the whole journey easier. We had several orientation visits with our family member and they were happy to answer any questions we had. They went out of their way to welcome us as a

family and not just the resident. They helped us personalise the room with items from home so it really felt like a home from home. I cannot fault the care and support that they give. It is truly personalised care adapting the way things are done to support the individual needs of our loved one. The activities are designed to engage them at an appropriate level and they have arranged trips out and visits which have been amazing experiences. We as are family are always welcome too and it has been lovely that the grandchildren have been able to join in. Thank you to the management team, care staff, activities coordinator, maintenance man housekeeping and the chefs. You do a wonderful job!

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Anne for such a kind review. We are pleased that you have had a positive experience with us and you are happy with the decision of choosing us as your loved one's new home. We take pride in providing excellent person-centred care to our residents. It is a pleasure to support your Mother-in-law at Waterhouse Manor.

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Review of
Saxon Manor Care Home - Avery Collection
from G P (Wife of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband, who has dementia, spent two weeks at Saxon Manor Care Home while I had a break with our grandchildren, who he finds rather boisterous.
I cannot praise the care he received enough. The staff who are the most important part of any care home are friendly, attentive and professional. I will

use the facility again for respite and can readily recommend it to anyone looking for care for a loved one.

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Review of
Saxon Manor Care Home - Avery Collection
from K T (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Mum spent the last 4 months of her life under the care of Saxon Manor Care Home. The home is beautifully decorated & spotlessly clean with the air of a 4-5 * hotel. I visited most days in lovely surroundings with a calm &a peaceful atmosphere. The gardens are well maintained offering a pleasant & tranquil

area for visits (or even a Birthday party!). The family were always made to feel welcome any time we wanted to visit. All staff were kind, patient and caring and truly seemed concerned for Mum's well-being. The home was supportive and accommodating with family wishes regarding medical care. Overall we are pleased to have chosen Saxon Manor to support Mum and family through what is always a difficult time. The home certainly has the feel of staff & residents being one big family, I am pleased to have chosen Saxon Manor and would happily recommend it.

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Review of
Saxon Manor Care Home - Avery Collection
from C T (Grandson of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

My wife's grandad had a wonderful stay at Saxon Manor Care Home, the home was spotless, meals had great variety and choice. We booked the fine dining experience and it was like eating in a 5-star restaurant. Lovely place with amazing staff.

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Review of
Saxon Manor Care Home - Avery Collection
from Terence S (Brother of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

I first became aware of Saxon Manor in 2023 during their open day. Although then not fully completed I was extremely impressed by everything that I saw there. At the time my brother had suffered several falls and hospitalisations and I doubted that he would be able to lead an independent life. He recovered

for a while until the point where he required residential care. When this was agreed by social services, I looked at some care homes which I thought were not suitable for my brother. Then thank goodness I went back to Saxon Manor, I thought it would be unaffordable but not so. I was warmly greeted and shown around all the facilities which were even better than my first viewing. The layout and decor are very special. The staff are so friendly, efficient and obliging. With organised activities, a lovely garden, lounge area, library and cinema for residents to use. The food is excellent, the menu changes daily and is seasonally cooked by an on-site chef in a very well-fitted kitchen. My brother has settled in very quickly and is very happy. He and I would thoroughly recommend Saxon Manor as excellent in every respect.

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Review of
Saxon Manor Care Home - Avery Collection
from John P (Husband of Resident) published on 26 August 2024

Submitted via Website • Report

Overall Experience

I asked for the return of fees as my wife's contract was terminated by Saxon Manor due to not being able to supply ongoing care as required by the hospital. No return of fees was received and my phone and emails were blocked by both Saxon Manor and Avery (the owners). I was forced to take court action

which resulted in the partial return of fees. I still could not contact Avery so I wrote to the CEO of Avery. All the remaining part of my claim was paid!
They are not a good or even reasonable company to deal with. My advice is to use a company that honours what they pledge and puts the residents' interest ahead of their own!

Reply from Gemma Wilson, Home Manager at Saxon Manor Care Home - Avery Collection

We sincerely apologise for the disappointment you experienced following your wife's stay with us. We value and appreciate your feedback which will help us improve our services at Saxon Manor.

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Review of
Saxon Manor Care Home - Avery Collection
from J S (Respite Resident) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience

After having a hip replacement in the hospital, I came to Saxon Manor for respite care. I immediately felt at home there and was most impressed by the high standard of the decor, room size and facilities. Although I have a small appetite, the quality of the meals tempted me to try most things. The staff

were absolute sweethearts, responding to the call button quickly and with utmost care. I would certainly come there should it be necessary in future.

Reply from Gemma Wilson, Home Manager at Saxon Manor Care Home - Avery Collection

Thank you, for taking the time to review Saxon Manor with a 5-star rating. Your feedback is truly invaluable to us and our team, who strive for the best standards of care for our residents.

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Review of
Saxon Manor Care Home - Avery Collection
from P W (Wife of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

He was very happy with his care in the home. He enjoyed all conversations with the caring staff and felt valued and well looked after. He was comfortable in a well-equipped room and even had our opportunity to enjoy the garden when the weather improved.

Reply from Gemma Wilson, Manager at Saxon Manor Care Home - Avery Collection

Thank you for taking the time to write a very kind review. It is a pleasure caring for your husband at Saxon Manor and we enjoyed all our conversations and time with him too. We do take pride in our facilities, supporting families and most of all, the care we provide to our residents.

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Care Homes Owned by Avery Healthcare Group in Cambridgeshire

Avery Healthcare Group Locations in Cambridgeshire (2)

Avery Healthcare Group Reviews in Cambridgeshire (28)

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

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