Avery Healthcare Group in Derbyshire | 2 Care Homes

Review of
Middleton Lodge Care Home - Avery Healthcare
from L S (Daughter of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

Whilst my mother was living at Middleton Lodge, she was really well looked after. The staff were so kind and sensitive to her needs.
Her room was of a generous size and nicely decorated.
All the staff worked hard but were also pleasant and caring.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your very kind comments and it is a privilege to be able to care for your mum.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Chloe M (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The care my grandmother receives at Middleton Lodge is excellent. All the staff who work there, including the care team, housekeepers, activity coordinators etc are all extremely friendly and welcoming. They go out of their way to ensure the residents are happy and safe and receiving the best care possible.

The facilities are always very clean and tidy with lovely spacious bedrooms for the residents and nice common areas for them.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you Chloe for your lovely review. It is a privilege to be able to care for your Grandmother.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from J C (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I've been living here at Middleton since April 2024 and I can truly say I have no regrets about choosing this care home. The staff do their best to give the place a nice/friendly atmosphere.
Finding things for us to take part in must be a challenge, as everybody's tastes are different. Consistency

that Middleton is only about 10 months old, the staff have provided us with quite a variety of activities to try. The food on offer hasn't always pleased all residents but the new chef is already looking good. We are looked after very well by the staff dealing with our medicines. I think anyone who chooses to live here will not be disappointed.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your comments and we are pleased that you are very much part of Middleton Lodge.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from L S (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident at Middleton Lodge for just over a year. After a very stressful start, Mum is now settled in her new home.
The care home is beautifully furnished, always clean and the rooms are very spacious. The staff are absolutely wonderful - from a friendly greeting at reception/updates

from the lovely staff, kind, approachable and down-to-earth manager - we couldn't ask for more! Mum rarely participates in activities but the lovely "Pink Ladies" are always organising wonderful things for the residents to take part in - they even had an "early doors" New Year's Eve party, which, to my delight, Mum actually attended and she was the happiest I have seen her in a very, very long time. Mum isn't a big eater and tends to sleep a lot (sometimes missing regular meal times) but the staff will ensure that she has something to eat anytime, day or night.
I am confident that Mum is safe and being carefully looked after and we know we can visit at any time. Thank you.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you so much for your lovely review and kind words. We are privileged to share in your Mum's journey and be part of your lives.

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Review of
Derby Heights Care Home - Avery Healthcare
from Jo F (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Mum became very unwell and unsafe to be at home alone so we made a family decision to get her into some emergency respite while we sorted a more permanent solution. She had stayed at Derby Heights for respite a couple of year ago and because we were so impressed they were are first place to contact.

From the moment I made the initial call Derby Heights team were so helpful and reassuring at such a difficult time for us. They found mum a room at very short notice. The care home is absolutely fantastic and has more the feel of a luxury hotel. Mum is in for 4 weeks and has recovered so much better with all the excellent support from all the team members, the excellent food and the overall great atmosphere as soon as you walk in. As a family since mum has been in respite we have felt so relaxed as she is very safe and well cared for, which gives us time to breathe ourselves. If mum does need to move into a permanent are home in the future Derby Heights will be our first call. A great team.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your review, it is very much appreciated. We were delighted to have mum stay with us and see the improvement she has made during her stay. It is pleasure to play a part in her recovery so that she can return home. Thank you again.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Dorothy F (Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

I came to live at Middleton Lodge Care Home in March 2024. I am very happy here, I have made some lovely friends from both residents and staff. Most of the time I feel I am on holiday in a five star hotel. All the staff are caring and very helpful, nothing is too much trouble for them. There are lots

of interests catered for so you can be busy or quiet as you choose. Your health and well being are well looked after.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your very kind review and it is lovely to have you as part of the home - Jo

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Review of
Middleton Lodge Care Home - Avery Healthcare
from D S (Wife of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Middleton Lodge for nearly a year. From not walking, no communication and not being able to eat properly, moving forward to December, he is walking slowly, eating well and most days very happy. He has severe Vascular Dementia. But this home is like a big hug, the staff are very

caring, lovely place. He has also visited the mini Christmas Fair in the home in December.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your lovely comments, we are delighted that you came to live here.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from J S (Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

Generally good but noisy atmosphere in dining room. Excellent cooking, but food is often cold.
Service is sometimes slow.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your comments, we appreciate your feedback and I am sorry that you have raised some concerns in relation to food service. This is something that is being addressed and hopefully you have noticed an improvement. I note that your activity score is low and I will ensure that the well being team come and speak with you to ensure that they are delivering activities that are meaningful for you.

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Review of
Derby Heights Care Home - Avery Healthcare
from P H (Son of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My father has been in the care home for about 6 months. He has settled in well and he seems very contented in the home. The staff seem to be very supportive and my father seems to respond well to them. We as a family have no concerns and feel that he is being well looked after.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

How kind of you to give your feedback, it is very much appreciated. From the day your father arrived with us he settled in and took part in activities and socialising with staff and residents alike. It has been lovely to see him enjoying his food and to this day he remains a smiley, friendly member of the Derby Heights family.

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Review of
Derby Heights Care Home - Avery Healthcare
from David H (Son of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Mum had a wonderful time at Derby Heights during her recent respite stay. She has never stopped talking about the events held during her stay and the lovely people she met. Her only complaint was the noise, being used to living alone mum found the TV in the adjacent room to be intrusive. The garden

room was superb with clean fresh surfaces and fittings in good order. Mum wouldn't hesitate to stay at Derby Heights again if the opportunity arose.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, we appreciate the review as it helps us to continually improve. It was a pleasure to have mum stay with us for a second time. I am so pleased to hear she enjoyed the activities, it was lovely to see her engaged and also making lots of friends. We certainly look forward to her next stay with us!

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Review of
Derby Heights Care Home - Avery Healthcare
from R S (Friend of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Very pleasant. Staff seem happy which means the residents do too.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, it is very kind of you to send a review. I believe that one of our great strengths is a friendly, welcoming and relaxed atmosphere which is beneficial to staff, residents and visitors alike. Your feedback is a testament to that, thank you again.

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Review of
Derby Heights Care Home - Avery Healthcare
from D P (Son of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Both my parents have been at Derby Heights since April my mother with dementia, and my father with major mobile issues. My mother has thrived since arriving and looks so much. My father not so much, but we know that someone is watching out for him 24 hours a day.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, it is very much appreciated! It has been a pleasure having mum and dad stay with us and become part of our Derby Heights family and particularly to see them take part in minibus trips and activities.

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Review of
Derby Heights Care Home - Avery Healthcare
from T M (Relative of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

I visit at least twice a week. Very friendly staff. The rooms are lovely and usually clean. My family member who is a resident is not always a fan of the menu but does say it's improving. She is well cared for and the staff have all been lovely and engaged with her.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We are so grateful for your feedback it is very helpful to all the staff in order to enhance the experience for our residents. We have implemented a Food Group Meeting with residents and the Head Chef to discuss menus and preferences, this is open to all residents. As a result, we have changed our menu to reflect the feedback received. Additionally, the Chef visits each resident on a monthly basis along with a member from every department of the home, to check that we are meeting their wishes and needs, as part of our Resident of the Day initiative.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Melvyn A (Nephew of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

Always brilliant.
10 out of 10.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for lovely comments and positive review.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from P T (Respite Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

I wish to thank all of the care staff, especially the three carers who looked after me when I had a fall and waited six and a half hours for the ambulance to arrive. I can highly recommend your care home to anyone needing respite.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your lovely review and your positive feedback.

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Review of
Derby Heights Care Home - Avery Healthcare
from P L (Son of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum felt very comfortable at Derby Heights and said everyone was kind and supportive. The standard of care was very good. She made a lot of friends (both residents and staff) and was sad to leave. Thank you for making her experience a great one!

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your review, it is so kind of you to take the time to share your feedback. We loved having mum stay with us, the staff and residents were very sad when she left, although we were delighted that she would be closer to the family for visits. In a short time with us, she became an integral part of the group and enjoyed many activities. Please send our best regards to her.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from H B (Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff were all very pleasant and helpful. My second-floor room was lovely and everywhere well-furnished and comfortable. Number of pillows on bed was a nuisance and nowhere to put them as I only needed one. Meals were good on the whole but no menu on the second floor. The eggs at breakfast were always

hard as they had to stand a long time. Some fresh fruit at breakfast would have been nice. Just teething troubles I think. Disabled parking needs to be monitored as it was abused.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your kind comments and your feedback is appreciated. Fresh fruit is now available on all floors throughout the day but we will ensure that this is available at breakfast. We are purchasing display stands for the top floor menus so that these are available.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Cynthia B (Friend of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

The actual home is excellent. The cleanliness, food and drink are also excellent. Staff can only be as good as recruitment allows. Sometimes shortages cause hardship e.g. my friend being put into bed at 1:30 am.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

I am sorry that you feel the staff are only as good as recruitment allows. Recruitment can be challenging at times and I am pleased to say that the staff team that we do have has the resident's best interests at heart. As a home, we deliver person-centred care and as much as is practically possible we will support residents to maintain their lifestyle choices and sometimes this means that they choose to retire in the early hours.

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Review of
Derby Heights Care Home - Avery Healthcare
from Karen T (Daughter of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

We were very impressed with the level of care mum and dad received at Derby Heights. All the staff were very approachable and the care team did an excellent job with mum's complicated needs. The care ran through the whole building whether it be maintenance, housekeeping, laundry and they always had

time to pop into mum's room and show a genuine interest. As a family, we were able to relax knowing they were well cared for and had friendships with other residents. Whether it be grandchildren or great-grandchildren visiting we were all made to feel so welcome.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We were privileged to care for both parents at different times and most latterly mum. We have all had a very special relationship with all members of the family which we have benefitted from as a care home and it is lovely that you still drop by and visit. It is so appreciated that you have taken the time to share your thoughts with us and we are delighted to hear that you were happy with the care and compassion of our team.

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Review of
Derby Heights Care Home - Avery Healthcare
from I P (Next of Kin) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience

Derby Heights is always a pleasure to visit. The facilities are of a high standard. The staff are always welcoming and extremely helpful. The atmosphere is always happy and friendly. Residents appear happy. I'm very pleased that my relative has settled well and is being well cared for.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

It is lovely to hear your feedback and we appreciate you taking the time to send in a review. We are pleased that you are happy and that the staff are welcoming and helpful, it is always a pleasure to have you visit and we are delighted that you have chosen us to care for your relative.

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Care Homes Owned by Avery Healthcare Group in Derbyshire

Avery Healthcare Group Locations in Derbyshire (2)

Avery Healthcare Group Reviews in Derbyshire (167)

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

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