Avery Healthcare Group in East Sussex | 1 Care Home

Review of
Eastbourne Gardens Care Home - Avery Collection
from John (Power of Attorney of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Our great friend had been a resident at Eastbourne Gardens for 9 years before his death this week. We cannot commend the staff highly enough for the care and compassion that was shown to him. His last months were difficult, not just for him, but for the staff as well. It was tiring work looking after

him, but they enabled him to stay in the same room offering him highly personalised, loving and dignified care. We felt cared for too, and could come and go as we needed. which was very helpful towards the end. He was given care appropriate for his needs from relatively independent living when he moved in, to increased care and in -house activities , through to end of life. The staff at all levels are exceptional. Well trained, professional and committed to providing the best care they can adapted to the needs of each individual. They are the Eastbourne Gardens family and they provide a true home for their residents. Our grateful thanks to you all.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

We so appreciate you taking the time to write these kind words, it means so much to us, 9 fabulous years, things will certainly not be the same without him, we were honoured to care for him until the end and thank you for the trust you placed in us.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from I V (Niece of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My sisters and I cannot say enough good things about Eastbourne Gardens Care Home.
From the moment we arrived when visiting our aunt, I was impressed by the warm and welcoming atmosphere. The staff are incredibly kind, attentive, and genuinely care about the well-being of the residents. Whether it's

the nurses, caregivers, or administrative team, everyone is professional, compassionate, and dedicated to providing the highest level of care.
The facility itself is clean, well-maintained, and feels like a true home rather than an institution. The rooms are comfortable and bright and the communal spaces are beautifully designed. What truly stands out is the personalized care our aunt received. It's comforting to know that they are in good hands and being treated with dignity and respect.
The food is delicious and caters to different dietary needs.
This place truly sets a high standard for what a care home should be.
Thank you.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thankyou so very much for taking time to write such a wonderful review, I will be sure to share your kind words with the Team who will be delighted with the lovely feedback.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from E T (Granddaughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My grandma's health took a turn for the worse and needed to be in a place with nursing 24 hours. I had heard about the excellent care as a friend's relative had been there and the moment I stepped into the home it felt like home. The manager and staff I met before making our decision were friendly understanding

and cared about the situation we were in with our grandma. Her time there was only for a few months but the level of care was excellent she loved all the staff. They made me and my husband feel very welcome nothing was a problem for them. My grandma passed at the home and we were able to come and go when ever we wanted to. This made a difficult and very upsetting situation seem calm as there professionalism was brilliant she was cared for right to the end. This place will always have a special place in my heart.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Your grandma was a wonderful woman and it was our honour to care for her, thank you so much for the trust you placed in us and for your kind words, which I will pass on to the team.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Fiona A (Niece of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My aunt has been living at Eastnourne Gardens for the past year until her recent passing. Every single one of the staff, especially her carers, have been absolutely brilliant - kind, caring and compassionate.
Thank you so much for making what turned out to be her last year such a lovely one, we will

be forever grateful.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind words and the trust you have placed in us, it was an honour to care for your aunt and we will miss her lots. I will be sure to share your review with the team.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Sally A (Cousin of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

Choosing a care home for a loved one is a responsibility one takes seriously and having looked at some others I immediately felt that Eastbourne Gardens would be the new perfect home for my cousin. On initially meeting the Client Liaison Manager this was confirmed and also by meeting the Manager and

Head of Nursing who answered all the relevant questions in such a way that any concerns and worries disappeared. Now my cousin has been a resident for two weeks and absolutely loves her chosen room but more particularly the wonderful nursing, care, domestic staff and everyone who has entered her room. She has been very independent and I thought the transition might be difficult but not so because she feels so loved and cared for by everyone. We are so thankful we found Eastbourne Gardens and would not hesitate to invite others to visit and feel the care.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind comments and for the trust you have placed in us, your feedback means so much to us and we are so happy she has settled in well.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from D M (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

The manager and her wonderful team at Eastbourne Gardens have cared for my parents for a number of years. There have been several changes of ownership but the team have worked exceptionally hard to minimize the impact of this on residents. Avery unfortunately was not equipped to inherit the previous

invoicing approach which was accurate and transparent. This has been disappointing but the Eastbourne Gardens team have done all they can to support query resolution. The management team have many years of experience between them and is always on hand if anything needs to be discussed. Every decision is made in the best interest of the resident. Care (including nursing care) is delivered in a professional but compassionate manner. When choosing a care home the existence of end-of-life care was important too. Unfortunately, we have recently had to go through that but the service was exemplary and Dad was where he wanted to be during that time with the Eastbourne Gardens family.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so very much for your kind words, we do appreciate you taking the time to give us your feedback which I will be sure to share with the team.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Jacqueline W (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

The care provided to my Mum at Eastbourne Gardens is second to none. The whole team have her best interests at heart. My Dad passed away in Easbourne Gardens in March and the support provided to Mum following his death has been exceptional. Mum is always telling me how lovely all the staff are. I would

not hesitate to recommend Eastbourne Gardens.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for taking the time to write a review, your kind words mean so much to our team.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Susan A (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

This is my mother's third respite stay at Eastbourne Gardens. The leadership team were incredibly supportive as my mother required admission at very short notice due to her having been unwell.
The amazing lengths the staff go to ensure my mother is made to feel so welcome, and safe and all her needs

catered for is just simply incredible. All the staff are genuinely kind and compassionate and cannot do enough to ensure my mother feels at home and included in what feels like one amazing family. My mother is so happy and at ease and loves all the activities provided and the teams that love to chat with her. The facilities are wonderful and now my mother is considering moving into the home permanently. I would most certainly recommend Eastbourne Gardens.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind review it means so much to us, the team always love having your mum here and we all hope that one day she will join us permanently.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Dave P (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My first impressions were excellent, as soon as you walked in, it's impressive, during the stay I had a good nose around the whole place and it was all first-rate. The reception was very welcoming and helpful, as was the managerial staff upon arriving and this continued throughout the stay. Staff to

patient ratio and here it was very good. All of the many staff I met in the five weeks my mother was a resident in the dementia unit were exceptional, all were very knowledgeable, friendly and attentive not only to mum but to her visitors also. I truly felt they all were trying hard to make my mum's stay as good as it could possibly be. To all staff, well done and thank you.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thankyou so much for your lovely comments, it was wonderful having your mum here and we are so glad she enjoyed her stay with us.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from A B (Daughter of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

Dad moved into Eastbourne Gardens in March 2023. Broadly speaking, he was happy enough there, and there are some lovely members of staff. However, the standards quickly declined, likely because of the takeover Avery Healthcare - which has led to unhappy staff, a constant rotation of agency staff, and

rude and unhelpful management.
There were constant issues with consistency of care - it was common for him to be forgotten entirely in the mornings - and mistakes were often made in his care and medication.
On multiple occasions he would push his pendant alarm for help and no one would come. Once he fell out of bed and was lying on the floor for an hour before help came (something the care home themselves acknowledged).
Management were incredibly unhelpful and downright unresponsive to me when raising queries with them, which is utterly unprofessional. I am staggered that they are still listed as 'outstanding' on the CQC.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your feedback regarding your father's stay at Eastbourne Gardens. We're sorry to hear you feel this way. We take these issues very seriously, and your feedback will help us improve the quality of care we provide. I would like to assure you that we are committed to maintaining the highest standards of care, even during times of change. Please call me on 01323 525000 to discuss this matter in greater detail.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Peter C (Son of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

My mother stayed at Eastbourne Gardens for recuperation and respite care for 3 weeks recently. This was to bridge between recent hospitalisation and a return to her apartment in an independent living complex. Her health improved considerably in her time at EGCH. She enjoyed many of the activities and

found food to be very good. All the staff were friendly, professional and attentive.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for taking the time to leave us valued feedback, it was lovely having your mother to stay, I do hope she is doing well and will pop in to see us soon for a cup of tea.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Elaine F (Daughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Mum joined the care home in January as we were going on an extended holiday. She has enjoyed her visit so much that she has decided to stay!
The welcome she received from everyone was great. The management team was so friendly and supportive, especially The client liaison manager who made the transition

so easy. Mum wasn’t looking forward to moving into a ‘home’ but she has embraced life completely. The activities provided are amazing. Mum has enjoyed every celebration, listened to some wonderful performances, visited a preschool nursery, participated in many activities, and made her way onto their social media photos! I really can’t ask for more from the entertainment/activities team.
The care team together with the nursing staff are magnificent and ensure that all the needs of the residents are met.
Last but not least are the reception staff. They are so friendly and welcoming. I’ve worked in that environment and realized what a difference it makes. They do.
Thank you to all.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind words, mum is a joy and we are thrilled she decided to stay, we appreciate you taking the time to give us valued feedback.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from R P (Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

The front of house and senior staff worked efficiently in a pleasing manner, welcoming newcomers in a way similar to the general decor. The care workers were excellent showing compassion and warmth uplifting every individual resident. All other individual groups of staff providing social well-being

and laundry and clearing dining were quietly efficient and carried out their duties in an encouraging way. Medical presence by way of nurses was also excellent. The overall experience worked for my wife in her recovery and was memorable.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind words we appreciate you taking the time to leave valued feedback.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Peter W (Husband of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

My wife, who has Alzheimer's, has now lived at Eastbourne Gardens for almost a year. Right from the start she has always seemed very happy, looked after with great affection and care by all the staff, and enjoying all the many various activities. So despite reservations beforehand about moving into

a care home, she is now much better looked after and seems to enjoy life much more than she did at home.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind words, your feedback is so important to us.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Debra G (Power of Attorney of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

For some years I have acted as POA for a family friend, a fiercely independent and thoughtful 97 year old. Over the last 7 weeks she has come to terms with failing health and no longer being able to live in her own home. She arrived at Eastbourne Gardens from hospital 6th February for respite care and

this week said she wished to become a permanent resident. This decision has been emotional for her and the part played by the staff at Eastbourne Gardens caring for her whilst contemplating her future is not to be underestimated. From the moment she arrived, their patience in dealing with her, their attention to detail in assessing her individual needs, the professional standard of their care and the time taken in communicating with her has been exemplary. It was music to my ears last Tuesday when she asked me to mention the merits of a young carer to management whose help at mealtimes had been wonderful. A sure sign that this special elderly lady is settling in.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your very kind words, we were delighted that she decided to stay with us, she is indeed a very special lady.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Rowena M (Wife of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience

Since arriving here on 16th October my husband has received excellent care from all staff, and it is such a relief to me that he is now getting the correct treatment for his Alzheimer’s. In addition to seeing the GP, he has also spent an hour with the consultant for which I was present, so feel reassured

that he is getting all possible medical assistance.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind review. Your feedback is so important to us.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Nikki D (Daughter of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience

Eastbourne Garden Care home is excellent. From my first meeting with the wonderful client liaison manager, I felt understood and assured that the care home was the best place for my father with dementia. My family and I were treated with respect and empathy. Every visit was consistent. We were warmly

greeted by kind and caring staff. The care home is very open and warm. It is wonderful you can visit at any time. The dementia nurses have been excellent in managing Dad's care and the whole team on the Reminiscence floor has been great. My father has put on weight and is eating well. Everyone is very experienced and respectful of his needs. Communication is good and it is a place that my children enjoy visiting to spend time with their grandfather. I reviewed several care homes in the area but the Eastbourne Garden Care home was significantly better.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for taking the time to leave such a wonderful review, your feedback is so important to us.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from J B (Daughter of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience

The staff at the care home were excellent in providing personal care to my parents, kind, caring and friendly. The activities didn't always suit my parents, hence the lower score and they find it difficult not to be busy in the home as they are in their own home. Mostly food excellent, however, I heard

some criticism.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank You so much for taking the time to review Eastbourne Gardens your feedback is very important to us.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from S M (Daughter of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

My parents (92 and 97) had four weeks of respite. They were delighted with the care, friendliness and general attention they received from all members of staff.
Dad didn't like people walking into their room however you could knock for 10 minutes and they wouldn't have heard!
Foodway was hit and

miss, some excellent mainly good but some poor, dependant on the chef on duty. Shame they decided to go home.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your review, we loved having Mum and Dad stay, it was such a shame to see them go. Thank you for your feedback regarding food I will share this with the chef.

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Review of
Eastbourne Gardens Care Home - Avery Collection
from Walter D (Respite Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

Respite (4 weeks). Everything is provided, no worries.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind review. We loved having you and hope to welcome you back for a stay in the future.

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Care Home Owned by Avery Healthcare Group in East Sussex

Avery Healthcare Group Locations in East Sussex (1)

Avery Healthcare Group Reviews in East Sussex (121)

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

Eastbourne Gardens Care Home - Avery Collection

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