Avery Healthcare Group in Essex | 2 Care Homes

Review of
Brentwood Arches Care Home - Avery Collection
from Steven S (Respite Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

I stayed at the at Brentwood Arches Care Home in January 2025 for two weeks on respite and my experience was amazing from start to finish. The care was absolutely outstanding and the commitment of the staff was a joy to see and be around. There was always something going on and the sound of joy and

laughter was never far away especially when the entertainment team were onsite. Food was great and even family members who visited were welcomed with drinks and snacks. I would highly recommend and stay here again.
Thank you Brentwood Arches.

Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your positive feedback. We're so glad you enjoyed your stay here with us and look forward to welcoming you back for another visit.

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Review of
Braintree Mews Care Home - Avery Collection
from Lynn L (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

We recently moved our mum into Braintree Mews Care Home and our experience has been nothing short of exceptional. From the moment we arrived, we were welcomed into a warm and inviting environment. The facilities are clean, comfortable and beautifully maintained, creating an atmosphere that immediately

puts us at ease. Every member of the team shows commitment and is always respectful, compassionate and friendly. Every interaction and the way they go above and beyond means Mum has settled well and we have peace of mind.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your kind comments, we have been so lucky and blessed to get to know your mum and so happy she has settled and made friends not only with the staff but with other individuals living with us.

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Review of
Braintree Mews Care Home - Avery Collection
from Simon M (Son of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been here just over one month. The improvement she has made is amazing. This is down to the brilliant and kind care she is getting. Braintree Mews Care Home is an incredible place.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your wonderful comments, it has been our absolute pleasure getting to know your mum and absolutely delighted at how settled she is at Braintree Mews.

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Review of
Braintree Mews Care Home - Avery Collection
from Kelly A (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

After our mum, who was our dad's carer, passed away in October, my brother and I had to make the difficult decision to place our dad into a care home. We visited several care homes in the area. Braintree Mews was, by far, the best, looking more like a beautiful hotel than a care home.
Our dad has

settled in so much better than we could ever have expected and that is down to the staff and environment at Braintree Mews.
The staff at Braintree Mews are fantastic and have gone above and beyond for our family. Their knowledge surrounding Alzheimer's is outstanding and we feel at ease leaving our dad in their more capable hands.
There are daily activities which change each week, from in-house games/quizzes to outside companies coming in to entertain the residents. The activities allow interactions with other residents and staff. Family members are always welcome and encouraged to get involved if they can.
The food is delicious and varied.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Good morning and Happy New Year! The days around Dad's admission must have been very difficult for the whole family and I am so proud that the whole team were able to support and put minds at ease. Dad is a larger than life character, loved by both staff and fellow residents. I thank you on behalf of the whole team and will pass on your kinds words to all!

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Review of
Braintree Mews Care Home - Avery Collection
from M P (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

I couldn't praise the home enough. They have helped Mum to transition a difficult move enormously.
The care and attention are wonderful and our family is very grateful to everyone.
We always receive a warm reception when we arrive. All the staff are exceptional.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for leaving a review for Braintree Mews. We are so glad that you have been so happy with the level of care, support and love shown by all members of staff. I will make sure everybody is aware of your kind words.

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Review of
Braintree Mews Care Home - Avery Collection
from M S (Resident) assisted by family/friend published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall I have really enjoyed my stay here. The staff have been lovely and helpful. The only issues I have had have been with the quality of the food.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for taking time to leave your review for Braintree Mews Care Home. Although your overall experience was 5* I can see you scored food lower than our expectations. We consider all feedback positive and will use this to firstly look at the menu for the time you stayed and also to work with the kitchen team ensure all residents have the best experience when dining with us. All feedback will be passed on to the whole team.

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Review of
Braintree Mews Care Home - Avery Collection
from Marion G (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother came to Braintree Mews Care Home for respite care. During this time, the whole team were so accommodating and empathetic. I do not live in the UK so it was important mum felt comfortable here. She has settled so well that we have decided to make her stay permanent.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for submitting a review for Braintree Mews Care Home. For some people, respite can be a very good way to settle in before becoming permanent. I'll pass your feedback on to the whole team.

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Review of
Braintree Mews Care Home - Avery Collection
from Lisa H (Daughter of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall experience for my mother has been excellent. The staff are friendly and can't help enough. The care is over and beyond our expectations. We are so happy with Braintree Mews and my mother has settled very quickly.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Many thanks for leaving Braintree Mews such a positive review. We take great pride in the levels of service and care we provide so to receive such lovely words is great comfort. Mum has settled in really well, is a joy to have at the home and is a lovely caring person. I will pass on your review to all team members!

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Review of
Braintree Mews Care Home - Avery Collection
from Clare W (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent all around. My dad had a good 2-week respite stay. Will certainly use it again.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

We hope that Dad enjoyed his respite with us and would love for him to come back and see us again any time! Your kind words will be beneficial for anyone else considering a short-term stay with us. I will let everyone in the team know. Thank you!

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Review of
Braintree Mews Care Home - Avery Collection
from Susan R (Wife of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My husband went in for respite while I went away for a weekend. He loved it, and I'm not sure he wanted to come home! The staff were lovely - everyone knew him, from the receptionist through the carers to the management team, and everyone chatted to him when they saw him. They also knew me when I went

to visit him and always used my name, which was a lovely touch and made me feel that my husband was valued. The care he received was excellent, the food was lovely and he was engaged in the activities. I've already booked him in again for next year. The bedrooms and en-suites were lovely, very comfortable and well appointed with everything he could need.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Wow, what a lovely, kind review with some beautiful points. I will pass these comments on to all heads of departments so that they can thank their teams individually. Your husband has a great sense of humour and fitted right in!

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Review of
Braintree Mews Care Home - Avery Collection
from K F (Daughter of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for the excellent care my father received during his respite care. The support we received as a family was most welcome.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for your kind words regarding the care your father received during his time at Braintree Mews. It was a pleasure having him stay and we hope to see him again in the future! I will pass on your feedback to the team.

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Review of
Braintree Mews Care Home - Avery Collection
from G F (Son of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother had a short stay and was well looked after with all the carers taking an interest in her needs. No need or problem was an issue. The communication with relatives regarding any concerns was excellent.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

We thank you for taking the time to leave Braintree Mews Care Home a review. It was a pleasure to care for your mother. Your comments reflect our continuing commitment to offer leading care to our residents - I will pass on your kind words to all members of the team!

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Review of
Brentwood Arches Care Home - Avery Collection
from Andrew L (Son of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My mother was in Brentwood Arches Care Home for nearly 3 months and was treated extremely well by everyone and was made very welcome by the residents in the home.
Even my family was made welcome to eat and drink at anytime and the food was very good with great selection. The entertainment was varied

from singers to bingo and much more.
Thank you Brentwood Arches.

Reply from Jordan, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your kind words. We're proud of the warm environment that our home provides and the variety of activities on offer. We appreciate your positive feedback greatly and thank you again for sharing your views.

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Review of
Braintree Mews Care Home - Avery Collection
from Paul L (Son of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

Fabulous setting for my mother, with such wonderful and caring staff.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you ever so much for taking the time to leave Braintree Mews Care Home a review. Your kind words reflect our commitment to delivering leading care to our residents. I will pass this on to the team and I hope we see you again!

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Review of
Braintree Mews Care Home - Avery Collection
from Kaye M (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Upon entering Braintree Mews Care Home, I felt welcomed into the most palatial comfort. Customer service manager made the whole experience easier. No one envisaged this situation which is traumatic for all. My dad feels he has a purpose, he's valued. This home is a beautiful palatial palace for memory

care and all the staff are wonderful.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for taking the time to leave us a review. It has been nothing but a pleasure caring for Dad! We have had some great laughs together since he joined us. He has settled in well and is a greatly valued resident - also it must be said that he keeps our gardens looking lovely.

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Review of
Braintree Mews Care Home - Avery Collection
from Michael A (Son of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

My mum had two weeks respite care. Braintree Mews Care Home is a lovely building with great facilities and staff. They provided activities every day for the residents. I couldn't fault it but staff were a little light at weekends, that's the only negative, but the care home is new so that was to be

expected.

Reply from Alexander Bragg, Home Manager at Braintree Mews Care Home - Avery Collection

Thank you for your kind words, we will pass these on to the team, especially regarding activities. We are pleased that we have a rolling recruitment process that focuses on individuals' values and behaviours to ensure they are a good fit for us. Further, we are proud to have partnered with two local organisations to support people back into the workplace.

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Review of
Braintree Mews Care Home - Avery Collection
from Ian J (Son of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

My mother moved in February and smooth transition from her home to the mews made her and our life easy. We found the staff very friendly and nothing was too much trouble. We now have peace of mind knowing that she is having the best of care.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Braintree Mews thank you ever so much for your 5 star review. It is a true pleasure looking after Mum. I will personally thank the whole team as I feel your scores reflect the level of care from all departments!

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Review of
Braintree Mews Care Home - Avery Collection
from L C (Daughter of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

Such a lovely home with wonderfully kind and caring staff. Nothing is too much trouble for any of the team who all work very hard and look after their residents extremely well.
The home is newly opened and is more of a beautiful hotel with the benefit of carers to help with various individual needs.

It certainly isn't like any other care home I have been to.
It has a residential floor for those who may just need an extra helping hand but want to stay independent, a memory floor and a third floor too. All floors have their own dining, lounge and library facilities, all with beautiful furniture.
The hairdressing and beauty salon are lovely, as are the cinema room, café area and private dining room, which all help to promote independence. The fabulous activity coordinators plan a variety of daily activities which the residents are welcome to join should they wish.
This was a huge move for our family member but we are delighted that they have settled very well and are happy and thriving.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for your very kind words about your experience with Braintree Mews. It's great to see that your family member has settled in so well. It's also a measure of the hard work the whole team consistently put in. I will pass on your review comments to all!

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Review of
Braintree Mews Care Home - Avery Collection
from S C (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum had a lovely time at Braintree Mews Care Home. She enjoyed the activities on offer and said the food was good. She also likes socialising. The room was luxurious and very clean and she was generally looked after well. My only concern was that she was not wearing her hearing aids when I picked her

up and they were in the charger the wrong way round, so had no power. Otherwise, a great service and the staff and management are all lovely.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you very much for taking the time to leave a review for Braintree Mews. I'm really happy that Mum had such a pleasant stay with us. It's great to hear such positive feedback around all the different aspects of the home. Your comments referencing Mum's hearing aids has been noted and will be passed on to the care team to make sure this is addressed moving forward.

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Review of
Braintree Mews Care Home - Avery Collection
from J G (Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

Braintree Mews performed above and beyond expectations in every way. It is a hotel experience with carers!

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Many thanks for taking the time to leave such a nice review. We really do pride ourselves in our service and I'm very happy that you liked the home and hope we will have you stay with us again in the future!

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Care Homes Owned by Avery Healthcare Group in Essex

Avery Healthcare Group Locations in Essex (2)

Avery Healthcare Group Reviews in Essex (183)

Brentwood Arches Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Brentwood Arches Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

Braintree Mews Care Home - Avery Collection

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