Avery Healthcare Group in Hampshire | 6 Care Homes

Review of
Southampton Manor Care Home - Avery Collection
from E M (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Mum was a resident at Southampton Manor for about 18 months until she passed away last month. I cannot recommend the home enough. The vast majority of the staff are very welcoming and kind. It's definitely the most welcoming care home I've visited. Even since Mum died, they've gone above and beyond

to assist us.

Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection

It was an absolute pleasure to be able to support Mum and her passing has left a gap in our community as she is sadly missed. Families are important to us and I am pleased that you have felt supported through this difficult time

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from L P (Relative of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Everything has been done to help my Godmother and my mother feel at home and valued in this care home. The whole team from catering to caregivers are welcoming and make my loved ones feel safe and happy. I can't recommend it enough.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words and feedback regarding the community and service here at Southampton Manor. It is our pleasure to be able to provide care to and support to you loved ones. Your feedback will be greatly appreciated by the team and helps shape the services and care delivery within the community. Once again thank you for taking the time to share your experience of the community

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from Karen D (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My Mother lived her for over 5 years, in assisted care and then reminiscence floor. The home is very lovely but more importantly the staff here really care about the residents. They treat them with kindness and dignity. They get to know each resident as an individual, finding out what makes them happy

so they can talk to them about all the things that interest them and their past - they do everything they can to make it feel like home for them. In the many years that I have visited Mum they have all been kindness itself to me and the family.
Sadly my Mother passed away very recently after being ill for about 4 weeks. The care and love they gave her was exceptional, they looked after her so well nothing was too much trouble. They really loved her and she really loved them - we couldn't have asked for more.
Through this very sad and distressing time they supported us too, we too received support sympathy and love.
Thank you all so much you made a very difficult time easier to bear.

Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection

It was a privilege to have met and been able to care for your mother during the time she was part of our community. Being able to build relationships with families through their time with us is equally important as its by working together we will always see the best results.Thank you for your kind words which will be shared with the whole team at Southampton Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from D M (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother entered the care home in poor health in 2019 but as a result of the excellent care she was given lived until 2025, nearly 104 years old. Actions speak louder than words.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives, It was a pleasure to be able to support mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Winchester Heights Care Home - Avery Collection
from Judy R (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

All the staff from Winchester Heights including, nursing, carers, reception, maintenance, catering, activities, everyone has helped my father settle into his new home, from being very nervous and anxious to joining in activities, having bus rides to local places, interacting with all members of staff

and thoroughly enjoying the tasty varied menu.
The team have all taken the time to understand my father's various needs, it's been first class treatment.
This has really helped us as a family to relax more knowing he is being very well looked after and cared for.
We are able to enjoy visiting him, nothing is too much trouble.
So very happy we chose Winchester Heights!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from J H (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

The atmosphere in the home is friendly and courteous. One concern, however, is missing laundry.
Meals vary in quality. Excellent fish and chips, but not good baked fish.
Puddings always seem to be good.
The above comments are based on my very limited experience of the home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking time to review the community, we really appreciate your insight and will utilise the information that you have provided to continue to strive for excellence.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from L B (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad moved into SM in March 23. He has a lovely garden room. Since his arrival, he has always been treated with dignity, respect and kindness. The staff are so supportive and welcoming when we visit. We three daughters feel totally that we are part of the team supporting Dad's needs. We have nothing

but praise for the entire set-up, the team and the facilities. Dad is so lucky to be at Southampton Manor. We could not be happier that Dad calls SM his home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for kind words, this is a real testament to the hard work our team strive to provide on a daily basis, Our goal is always to make our residents feel at home and to hear that dad felt this way is so touching. Thank you from all of the team here at Southampton Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from John C (Husband of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Having dismissed two previous care homes my daughter and myself arrived at Fleet Hall and were immediately taken by the feeling of space and general layout of the ground floor. However, as lovely as the building is this was not the important aspect that we were looking for. As we were shown round the

building, we both watched carefully how the staff interacted with the residents. This was all that we hoped for. All of the staff interacted with the residents with care, friendliness and affection. It was very difficult for me to recognise that the time had come for me to put my wife in a care home and this must have been obvious to the staff who showed us around. They were so understanding and showed me the same care and attention that they have continued to show my wife. Whilst it has been hard for me, I know that I have left my wife in the hands of the best people possible. I can now relax for the first time in years knowing she will be looked after and cared for. Thank you.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home and all the team here at Fleet Hall! We are delighted to hear such lovely and personal feedback and are happy to hear that you have seen the compassion from the team here, which is so important. We are fortunate to have such a dedicated and caring team. We are also pleased to know you can relax knowing your wife is being cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from Gareth J (Husband of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My wife was discharged from hospital to Southampton Manor, with Alzheimer's disease and terminal cancer. She was not expected to live longer than a few weeks. From the moment of her arrival she was treated with great professionalism and loving care. Her problems made her, at times, a difficult resident,

but the staff showed great consideration and patience in looking after her. I spent a lot of time visiting her, and the staff always showed me very great kindness when I was there. After five weeks she died peacefully, with friends and family around her. I am very grateful to Southampton Manor for making her final weeks as comfortable as possible, given the pain and confusion she was experiencing.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for sharing your experience of Southampton Manor Care Home, It was a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team here at the community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from Kay N (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My mother has been in Fleet Hall since May 2022 and is completely settled. She has always been reticent to meet new people due to her autism but with the constant attention and having a small group on the Jubilee floor, she feels comfortable with the other residents. She is always undertaking some new

craft project, helping with gardening when the weather is nice and enjoying trips out. The change in her wellbeing and physical health is quite remarkable and she often mentions the kindness, patience and caring nature of the staff when talking to me.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write this lovely review. We are so pleased to hear and see the positive change in her wellbeing and physical health since moving into the home. The activity and care team always ensure there is lots of engagement inside the home and outside which is very beneficial.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from Heather E (Sister of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

We chose Southampton Manor for my sister as it felt like a five star hotel with all the facilities provided and the meal options together with the self service Bistro for visitors to use when they visit their relatives.
The staff are genuinely caring and do a fantastic job. They ensure the residents

are looked after and are all called by their names. Every member of staff has a smile on their face and are welcoming. Telephone reception is always friendly and helpful as is the client liaison officer - all the staff are amazing.
We feel we have provided the best care facility we can for my sister. Thank you.

Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your review of our community. We aim to create a relaxed, friendly and welcoming environment for residents and their families by our whole home approach. It is a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from S C (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has only been at Southampton Manor Care Home for 2 months but has settled in so quickly. This is mainly due to the wonderful staff who have welcomed Mum with open arms and looked after her so well. Mum loves all the entertainment, especially the dancing and she said the food is fabulous.
This

is a very well run home and I got a good impression when I first visited for the initial morning in chat with the friendly manager who was so efficient and enabled such a smooth more. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words. This means a great deal to all of the staff here at Southampton Manor Care Home and will help our team continue to strive for excellence in everything that we do. We are so pleased that mum has settled so quickly and has made Southampton Manor her Home. Once again thank you so much for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from J P (Regular Volunteer) published on 28 February 2025

Submitted via Website • Report

Overall Experience

As a regular volunteer at Fleet Hall, I have spent plenty of time talking to residents and I must say that I have rarely ever heard any of them complain about the quality of service at Fleet Hall. They speak highly of the carers, activities staff and concierge team and appear to really enjoy the events

on offer. I have noticed that the different departments, particularly the carers are often understaffed but are always working hard to provide the best quality of care. The staff and residents are all lovely and the care home has an amazing warm atmosphere about it.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review about the team and atmosphere here at Fleet Hall. We are delighted to have volunteers come into the home spending time with the residents and joining in with events we have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Winchester Heights Care Home - Avery Collection
from Lorna P (Relative of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

My Godmother came to Winchester Heights in rather a rush as she had become increasingly frail and nervous. The team there were amazing at making her feel at home. We had a long journey from Penzance and could not tell them when we would arrive however the care manager changed his shifts to be there

to greet us and make sure my godmother had all the equipment, medical care etc. she required. The care team were so friendly and reassuring and the management knew the residents as individuals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from Jacqueline P (Daughter of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience

My mother moved into Fleet Hall in December 2024. She had previously been visiting the home on a weekly basis to join in activities and this made the move much easier as she had got to know a lot of the staff and was able to pick and reserve a lovely room. Myself and other members of the family and

friends are always given a lovely welcome when we visit.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to complete a review. It was wonderful for your mum to make friendships and feel comfortable in the home prior to moving into Fleet Hall. We are happy we were able to support her and she really does enjoy getting involved in all the activities in the home which is amazing. We are so pleased as family you all feel welcome when coming to visit or join in with activities also.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from J J (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

We are very pleased to know that our mother is comfortable and well cared for at Fleet Hall, especially on Jubilee Floor. As a family, we believe good care is central to her well being and we are delighted that she is receiving plenty of this. Please would you pass on our thanks to all members of staff

for their care and kindness, not only to our mother but to all family members when we visit. We feel very welcome and it is lovely to see such a happy team who obviously enjoy their work and the care they show to all residents no matter what time of day.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a wonderful review of our home and the whole team here at Fleet Hall! We will share this with all the team. It is lovely to know how welcome you feel when visiting the home. The care team are so dedicated and happy which is so beneficial to the residents receiving care and I am pleased you have seen this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from Sean T (Son of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Since my father has been at Fleet Hall there has been marked improvement of his overall health. He is a lot happier. All the staff at Fleet Hall have always made me feel welcome. I would like to say thank you to all the staff.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write this lovely review of Fleet Hall. I am pleased you have noted the improvements in your father and that he has been happier since being in the home. We love having a whole home and open approach at Fleet Hall and it is wonderful to know you feel welcome visiting the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from M W (Daughter of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Our experience of visiting, electronic communication and interacting with the residents and staff at Fleet Hall - Avery care home in our consideration of it for mum has been an absolute delight. The staff are professional, warm and available at all times. They completed their assessment of mum extremely

quickly and have guided us through the practicalities of funding, moving her in and, now that mum is a resident, are keeping us informed of her interaction with other residents, staff and the activities. I highly recommend this care home to anyone who is considering a residential care home for their loved one. We are thrilled to have found a place where mum will be cared for comprehensively for the rest of her life, where there is ample support for the shifting realities that vascular dementia presents. Thank you Fleet Hall - Avery!

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review for Fleet Hall and the team! We are delighted to do everything we can to ensure we give you all the information to support you with making an informed decision. We are so pleased to read your positive experience and know how we as a team have contributed to this. It is lovely to keep families updated with their loved ones activities which are such a vital part of their day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from J F (Regular Volunteer) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I come to the home on a regular basis as a volunteer. I chat quite candidly with the residents and they often tell me their concerns, so I do know that it is not perfect. In general the care staff are all friendly, kind and overworked. The entertainment staff are very caring and a joy to know, they

are so inventive with the things they do for the residents.

In my time there I have noticed cuts and changes, which are the obvious signs of it being a business. The residents seem happy on the whole and the home is clean and tidy and their rooms are nice.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for your review. We understand how important it is for our residents to have ongoing stimulation and are very active in the local community as well as bringing the local community into the home. We treat all residents with dignity and respect, and we take your comments regarding our care practice seriously. If you would like to discuss any specific concerns further, please don't hesitate to reach out to us directly. Your input is important to us as we continuously aim to improve our services for those living in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from Rosemary P (Cousin of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

On entering the home it is obvious that Fleet Hall is very upmarket with its chandelier and grand piano in the entrance The reception area was manned by a friendly well presented lady. We were shown the room that was to be ' home' for the next couple of weeks. We knew that it would be a shared bathroom

and that wasn't entirely successful, my cousin didn't have a shower for the full two weeks we only found that out the day before she was leaving. One thing she was not too keen on was that there was only a call button in the rooms and no panic button on a lanyard. All the staff were very friendly and attentive and there were many of them. On the whole the experience was worthwhile and enjoyable.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for your review. We understand how important it is for families to feel confident in the care their loved ones receive. We treat all residents with dignity and respect, and we take your comments regarding our care practice seriously. We ensure on assessment prior to admission we establish their needs and wishes and support them with maintaining their dignity and independence. If you would like to discuss any specific concerns further, please don't hesitate to reach out to us directly. Your input is important to us as we continuously aim to improve our services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Avery Healthcare Group in Hampshire

Avery Healthcare Group Locations in Hampshire (6)

Avery Healthcare Group Reviews in Hampshire (638)

Southampton Manor Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers