Avery Healthcare Group in Hertfordshire | 4 Care Homes

Review of
Elstree View Care Home - Avery Collection
from Julie L (Daughter of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

My mother initially arrived at Elstree for respite care in July 2024, after she had had a fall and broken her hip. As she has been so happy there and well looked after, she decided to stay permanently. My mother is very sociable and could sometimes get very lonely at home, so it's been wonderful to

see how much happier she is now. She has made lots of lovely friends and the staff are outstanding. They all genuinely care and nothing is too much trouble. All her medical needs are looked after by the excellent in-house nurses and the accommodation is newly furnished to a high-spec. My mother really enjoys the food and the entertainment laid on is regular and to a high standard. The surrounding gardens are very pretty and a nice place to have tea in the afternoons when the weather is nice. My family and I couldn't be happier with the way my mother is being cared for and feel very lucky to have found Elstree. Thank you to all the staff for making my mother's transition so smooth!

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

It's wonderful to hear how well your mom has adjusted to life at Elstree View after her fall. It must have been a tough time initially, but it sounds like she's found a truly supportive and nurturing environment. The fact that she's made so many lovely friends and feels genuinely cared for is such a comfort to us.The combination of great medical care, high-quality accommodation, and enjoyable activities really seems to be making a big difference in her happiness and well-being. It's clear the staff have been incredible in making her feel welcomed and at ease, which can sometimes be the most important factor when making such a big transition.

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Review of
Elstree View Care Home - Avery Collection
from N F (Son of Resident) published on 18 April 2025

Submitted via Website • Report

Overall Experience

Dad's Care Home was originally known as 'Sunrise' it was taken over by 'Signature' and latterly it's run by 'Avery'. The home has recently had a complete makeover in all communal areas and bedrooms; it looks really luxurious. The Home is on two floors and guests with dementia, needing more intensive

care, live on the second floor. The Care Home has always been very welcoming and attentive. Especially the home's Manager and her staff, who have all been wonderful to my father, throughout his stay. The medical support has been excellent and communication is very good, too. Picturesque setting at Elstree View and adequate parking. We are very happy and we thoroughly recommend this Home. I do have concerns that some key staff have left and this could have been avoided. Overall, Elstree View are doing a great job, thank you.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

It sounds like you've had a positive experience with Elstree View, It's great to hear that the care, environment, and overall communication have been excellent. The makeover of the communal areas and bedrooms must make a huge difference in creating a more comfortable and luxurious environment. It's also reassuring to know that the manager and staff have been particularly attentive to your dad's needs.

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Review of
Elstree View Care Home - Avery Collection
from C S (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My parents moved into the home 12 years ago, when they were still active and mobile. They enjoyed their independence while at the same time feeling safe in a protected environment. As they became less able to fend for themselves, they relied more on the care and services offered to them, especially

as illnesses began to surface. I have always found the staff friendly and caring and always there to help. Now that my mother is on her own, she still feels secure, receiving all the care that she needs. I feel happy that she is being well looked after and I can visit her at any time.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

It sounds like Elstree View has really been a good fit for your parents, offering them the independence they valued while also providing the care they needed as their health changed. It's wonderful to hear that your mother still feels secure and well cared for, even after your father's passing. That sense of safety and comfort, especially in a time of transition, is so important.

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Review of
Elstree View Care Home - Avery Collection
from E M (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My mum started her time at Elstree View in Assisted Living and has now been in Orchids for a year. Her care is wonderful. The staff are kind and caring and my mum is very content and happy. They seem to know what she needs and when and you can see by and way mum responds to the carers she trusts and

loves them. When she can, she joins in with activities but she is happiest in her room being cared for. Thank you to all the staff in Orchids and to all the staff who help and support her.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you so much for your kind and thoughtful message. It means the world to all of us here at Elstree View, especially the team in The Orchids, to know that your mum feels happy, safe, and cared for. We feel truly privileged to be part of her journey and to provide the support she needs. Seeing her content and knowing that she trusts us is the greatest reward we could ask for. Our team strives to make each day as comfortable and joyful as possible for our residents, and it's incredibly encouraging to hear that those efforts are felt and appreciated.

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Review of
Elstree View Care Home - Avery Collection
from Nick O (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

The staff are always on hand and very attentive to my father and stepmother's needs. Nothing appears to be too much trouble, and the staff are always responsive to questions raised. The quality of the food is satisfactory but the service could improve slightly by serving hot food. Overall, very happy

with the service provided.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. We're so pleased to hear that your father and stepmother feel well cared for and that our team has been attentive and responsive to their needs. That's exactly the standard we strive for every day. We also appreciate your comments about the food service. Feedback like this is incredibly valuable, and we will certainly look into ways we can ensure meals are served hotter and more promptly. Your suggestions help us grow and improve.

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Review of
Acacia Mews Care Home - Avery Healthcare
from S N (Niece of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My aunt has settled in beautifully. It's like she has lived here forever. This is thanks to the caring & warm staff who helped her to learn her new home. Thank you!

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave Acacia Mews a 5 star review. We are happy to hear that your Aunt has settled in so well and is having such a positive experience. Your recognition of our teams' efforts is greatly appreciated.

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Review of
Elstree View Care Home - Avery Collection
from Adrian B (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Overall, the staff look after my mother better than I or my family could and even though she can be very cantankerous they genuinely seem to like her and treat her with compassion and understanding, plus they have worked out her needs, even though she has limited communication ability.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are one big family here at Elstree View and love what we do for the people in our care. Thank you for your lovely feedback.

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Review of
Elstree View Care Home - Avery Collection
from R M (Relative of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My relative has moved into Elstree View Care home in early March when she was discharged from a recent admission to hospital. The whole process has been brilliant. All the staff that I have met so far are friendly, helpful and welcoming. The admission process was done so efficiently - from viewing the

Home to admission was less than a week. Her care has been exemplary. The food is plentiful and tasty with good choice. The building, communal areas and individual rooms are beautiful - freshly decorated with continuing decorating happening in some areas. The entertainment is varied and staff help her to become involved in activities, if she wishes. The clinical and medical care is regular and far easier to access than when she was at home. We feel she is much better looked after 24/7 and much safer in the Home than with a carer in her own home.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are pleased that your overall experience was a positive one. We understand that the process for finding the right care setting for your loved one can be difficult and we aim to make this as easy and stress free as possible. Thank you for your feedback on our newly refurbished communal areas and bedrooms , we are very proud of our home and glad you are as well. I will be sure to share your feedback with the team.

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Review of
Elstree View Care Home - Avery Collection
from D P (Brother of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My sister has been a resident at this care facility for many years. She is now going through a particularly difficult phase of her life. I find that the standard of care is exceptionally good. The staff treat her with compassion and empathy. I am regularly updated.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Your relative has been with us for many years and we are very fond of her. We understand that everyone's care journey is individual and will support both you and your sister at this time. Thank you for your kind words, I will share this with the team.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Margaret S (Respite Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

I'm very impressed with the standard of care I was given and feel that the time I spent here has helped towards recovering from my time in hospital. The staff are patient and kind and can't do enough to help.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a five star review for Acacia Mews Care Home and for sharing your experience with us. We are delighted that we were able to provide the care and support you needed and we will be more than happy to welcome you back for another stay at Acacia Mews.

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Review of
Chorleywood Manor Care Home - Avery Collection
from D K (Son of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

Having looked around a few care homes locally I was impressed with how the place felt as I walked in. The reception area was bright and open and seemed very grand with a welcome smile from the concierge. The Bistro area is a very nice place to meet people in a more quiet setting to chat. The list of

daily and weekly events provided was comprehensive and I was surprised at how much space there was and differing areas for residents to either sit and relax or be part of communal activities. Not the usual sitting/ dining area only. Residents are encouraged to join in the daily events and I feel there are more carers / general staff around than actual residents which means there is a calm atmosphere with people on hand at all times. From the perspective of someone who visits rather than resides, I can recommend it.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely review and your recommendation. We really do appreciate your feedback and for taking the time to write this review.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Michael S (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother came to stay at Acacia Mews for a 2 week respite stay after admission to hospital. The staff at Acacia were all very friendly, knowledgable and efficient. Her transfer from hospital and got her settled in very well. They are all very caring. The home is warm, clean and comfortable and is well

appointed. I felt very reassured knowing she was here. I would recommend Acacia Mews to others.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your kind words and for taking the time to leave Acacia Mews a five star review. We were pleased to welcome your mother here from hospital and support her in gaining her health and strength. Should you need our services again in the future we would be more than happy to welcome your family back.

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Review of
Chorleywood Manor Care Home - Avery Collection
from Martha M (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Chorleywood Manor.has provided a comfortable, safe and very well run environment for our relative.
The staff are all lovely, caring, and always treat the residents as individuals.
Any initial "teething problems" were promptly sorted.
We have spent many hours visiting our relative, also taking her

to various appointments, hospital, outings etc. and all necessary arrangements, including medication needed while away from Chorleywood Manor were carried out cheerfully and efficiently. We were never made to feel a nuisance when visiting.
Thank you to all!
(Have given "safety" a lower score than is really deserved because during a recent power cut there is no alternative lighting source in rooms/bathrooms should power fail and panic in some residents could have resulted in injury.)

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Review of
Chorleywood Manor Care Home - Avery Collection
from Richard S (Relative of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My partner's parents moved in last year after several health scares. Chorleywood Manor have been wonderful throughout the entire process. The staff are brilliant, it's always a pleasure to see them and they are so willing to help with any issues. The relief of knowing that my partner's parents are in

such safe hands is so comforting. Happy parents, happy days, Thank you all at Chorleywood Manor. Big hugs all round.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely review. We always love seeing you. We are also very pleased that you feel relieved and are comforted with placing your relative with us. Big hugs to you all too.

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Review of
Chorleywood Manor Care Home - Avery Collection
from David J (Son of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My Father has been staying at Chorleywood Manor for just over a year now. He is very happy there and extremely well looked after. All the staff are exceptionally friendly, and professional. The entertainment is excellent and there is always something going on to help while away the time. The food

is of a very high standard and the menus offer plenty of choice. I would highly recommend Chorleywood Manor, so much so that I would happily move in myself when I'm a lot older and need to be looked after.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for such a lovely review. We really appreciate your feedback and your lovely comments. We do love your Father and are very happy that you chose us for his new home.

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Review of
Elton House Care Home - Avery Collection
from R S (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely caring staff. Very clean. beautiful room/ambience

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for your wonderful feedback on the home and our team. We take pride in working together as a team to provide a welcoming home for our residents and families. Best wishes to you and your family.

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Review of
Elton House Care Home - Avery Collection
from G B (Respite Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Kind staff.
Very helpful
Fun activities

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for taking the time to share your thoughts and experience of our home. We are pleased to hear you enjoyed the activities provided and the support given. Please do come back and see us soon. Very best wishes.

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Review of
Acacia Mews Care Home - Avery Healthcare
from N C (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly, good facilities, lots of activities that residents are able to join in. The rooms are spacious and the home is homely and welcoming. Staff are kind and caring and take care of the patients, both physically and mentally through good sense of humours and general chit chat to ensure

patients are happy. Food is great, especially cake!

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave Acacia Mews a 5 star review. We truly appreciate your comments which will be passed on to the staff.

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Review of
Chorleywood Manor Care Home - Avery Collection
from A G (Relative of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Putting any loved one in a care home is one of the hardest thing a family member will have to do, but going through the process with Chorleywood Manor Care Home was a lovely experience and I cannot thank them enough.
The admission process was thorough and smooth in every way. The staff were fantastic

with any worries we had.
Chorleywood Manor Care Home provided us with all the information we needed, as well as providing the highest of standards for our relative.
We were able to ensure they felt like it was home from home which eased our worries in every way.
All the staff have been lovely and it is clear to see they all take pride in their roles making sure everyone is happy and have everything they need. We are notified if there are any problems or issues that need to be discussed and updates on their progress.
The home is clean and tidy always and feels a warm and welcoming environment when you are there. Nothing is too much trouble when you ask.
Outstanding work everyone.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for such a lovely review. It is always truly appreciated when we get the wonderful feedback that you have given. We are glad that you are so pleased with your decision to move your loved one into our amazing home.

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Review of
Acacia Mews Care Home - Avery Healthcare
from B W (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad has been settling in to Acacia Mews. The staff have been excellent - patient, understanding and considerate, Dad has dementia and they have worked hard to help him integrate and settle in.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews and your wonderful comments which I will pass onto the staff.

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Care Homes Owned by Avery Healthcare Group in Hertfordshire

Avery Healthcare Group Locations in Hertfordshire (4)

Avery Healthcare Group Reviews in Hertfordshire (492)

Elstree View Care Home - Avery Collection

Elstree View Care Home - Avery Collection

Elstree View Care Home - Avery Collection

Elstree View Care Home - Avery Collection

Elstree View Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Elstree View Care Home - Avery Collection

Elstree View Care Home - Avery Collection

Elstree View Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Chorleywood Manor Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Chorleywood Manor Care Home - Avery Collection

Chorleywood Manor Care Home - Avery Collection

Chorleywood Manor Care Home - Avery Collection

Elton House Care Home - Avery Collection

Elton House Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Chorleywood Manor Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Awards / Recognitions (12)

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