Avery Healthcare Group in Kent | 4 Care Homes

Review of
Elvy Court Care Home
from L C (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved in in December 2024. All the staff were supportive and accommodating during what was, for us, a very stressful time. Mum is always clean, well-presented and happy when we visit. We have noticed that she is also more alert and communicative than she has ever been. When we visit the staff are

always friendly and nothing is ever too much trouble. Mum is always treated with respect and dignity. The room, clothes, and sheets are always clean too!

Reply from CLARE Montague, Administrator at Elvy Court Care Home

Elvy Court are really grateful for the five-star review that you have given us. Moving a loved one into care is a really stressful time for families & we are glad that you felt supported throughout this process. It's great to hear that your mum is settled, comfortable & happy at Elvy Court. Thank you once again

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Review of
Elvy Court Care Home
from J S (Wife of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

We found the home to be lovely, very kind people, helpful and caring. Always ready to help you in anything.

Reply from CLARE Montague, Administrator at Elvy Court Care Home

We really appreciate you taking your time to give Elvy Court a lovely review. Awarding us five stars in all areas is a real credit to all the staff that work at Elvy Court. Thank you.

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Review of
Elvy Court Care Home
from D P (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Elvy Court for the past 4 1/2 years. The care she receives is first class and even though she is now bed ridden she is really kept clean an has her food served to her and the staff who care for her are lovely. Elvy Court is a first class home always clean and has lots of events

for the residents.

Reply from Clare Montague, Administrator at Elvy Court Care Home

Thank you so much for your kind words & continuous support to Elvy Court. We really appreciate the 5 stars in all areas too. We are so pleased that your mother is comfortable in her home.

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Review of
Elvy Court Care Home
from W W (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I can go in anytime unexpectedly, and my dear mum is always clean, no matter what time, day or night. Thank you to the staff at Elvy Court for making me feel at ease.

Reply from Clare Montague, Administrator at Elvy Court Care Home

We are pleased that you feel at ease with your dear mum being cared for at Elvy Court & mum is also comfortable.Thank you for the five star rating, credit to all the staff.

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Review of
Elvy Court Care Home
from J N (Husband of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife is well looked after. Checked regularly, turned throughout the day. Helped with feeding. Washed daily.

Reply from Clare Montague, Administrator at Elvy Court Care Home

Thank you for the taking the time to review Elvy Court whilst we continue to care for your wife. The feedback is important to us at Elvy Court & helps us to improve any areas that need further attention.

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Review of
Elvy Court Care Home
from J B (Sister-in-law of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I myself feel that my sister in law is always clean as is her bed. She is well cared for by all. Most important to me there ia always a member of staff popping in if you need to speak to someone. My husband and myself both feel so pleased we were able to get her into Elvy Court.

Reply from Clare Montague, Administrator at Elvy Court Care Home

Thank you for review. We are pleased to hear that your sister in law is being cared for well & comfortable. Its good to hear that you feel able to speak to a member of staff when needed. We are always open to hear views or concerns that you have to enable to correct or improve the service that we provide here at Elvy Court.

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Review of
Elvy Court Care Home
from A G (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum sadly passed away on Christmas Eve after spending three and a half years in Elvy Court. I cannot thank them enough for the loving care she received in that time. They all became part of her family and mine too after spending two or three days a week in there. Thank you all.

Reply from CLARE Montague, Administrator at Elvy Court Care Home

Thank you for your positive feedback regarding Elvy Court and the care that your mother received whilst here with us. We are pleased that your mother and yourself felt part of the Elvy Court family.

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Review of
Miramar Care Home - Avery Healthcare
from S A (Husband of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

We researched and visited a considerable number of care homes before choosing Miramar as not our closest but the best.
It is characterised by smiles and helpfulness with facilities like those of a good hotel. It is much appreciated by my wife. She agrees with this assessment.
As a visitor, though

a frequent one, it is difficult to choose between good and excellent below, especially without current comparison, value for money particularly so. The horrendous sums critically decimating life savings and meagre pensions inflict pain and worry though we know overheads are high in a criminally underfunded sector.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your kind review we are so pleased that both you and your wife are happy with the care and facilities at Miramar, I will pass your feedback on to the team.

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Review of
Miramar Care Home - Avery Healthcare
from M B (Son of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

We have found in the last eighteen months a decline in overall satisfaction. My father has had issues with these on the whole have been dealt with. However, he has complained about rough treatment in the mornings and has said he is not woken for meals at some times. Overall, just needs a little attention

to people in your care, so they feel better, other than just someone who is there.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

We are sorry to hear that this has been your perception of your fathers care, as we always strive to provide the highest standards of support to our residents. We would welcome the opportunity for you to come in and meet with us so we can listen to your concerns directly and work together to ensure you feel reassured about your father's care. If you would like to discuss any specific concerns further, please don't hesitate to reach out to me directly. Your input is important to us as we continuously aim to improve our services for those living in the home.

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Review of
Rivermere Care Home - Avery Healthcare
from Michael P (Son of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Mum has a beautifully appointed apartment on the first floor with great views and a sunny aspect. It was important for her that she could furnish it with all of her own things to make it home from home. She has settled in well and enjoys the wide variety of activities and outings arranged, including

the extensive gardens, weather permitting, keep fit, crafting and musical afternoons to name but a few. There are lovely well kept communal areas throughout the home including a cinema, library, coffee shop and dining room which make it feel very special. Staff are very caring, helpful and there is a good homely atmosphere and vibe throughout with visitors always welcome at any time. Importantly she has the companionship and friendship of many other like-minded residents and has made some good friends. Residents are able to live as independently or not as needed which is a real plus. I cannot recommend Rivermere Care Home highly enough if you are looking for residential care for a loved one in the Sevenoaks area.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home and for your lovely feedback. We are so glad your Mother has settled so well and is happy with our facilities, activities and community. We will pass your kind comments on to the team and thank you again.

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Review of
Miramar Care Home - Avery Healthcare
from J P (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

My mom is approaching her third year at Miramar. She is generally happy and settled. The manager is excellent and overall the leadership and management is incredibly good. The home is clean and tidy at all times and I feel welcome when I visit. Mom has all she wants and is always very well supported

having access to a GP when needed. The care plan is clear and thorough. The shining feature is the well-being activities which are varied and happen twice a day making my mum's life positive and purposeful. Whilst the menu and activities cannot please all the people all the time, generally the standard is good.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, we are so glad that both you and Mum are happy at Miramar. I will pass your wonderful comments onto the care, wellbeing and housekeeping teams.

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Review of
Rivermere Care Home - Avery Healthcare
from Sheelagh K (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My mother has now been at Rivermere Care Home for nearly 3 years. She always says that she is very happy there. She thinks the staff are wonderful, and she appreciates their friendly and caring manner. Whenever I come to the Home, I am also impressed with their caring attitude toward all the residents.
I

have lunch occasionally at Rivermere with my mother and have enjoyed the choices available. They are all very tasty and beautifully cooked.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for your review and kind words. We are so glad your Mother is settled and happy with us. I will pass all of your lovely comments on to the staff. Thank you again for taking the time to share your feedback.

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Review of
Rivermere Care Home - Avery Healthcare
from I E (Son of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My mother and father entered Rivermere Care Home in May 2022 and shared a room until my mother died on Christmas Eve 2024. My father then moved into a smaller room, but still on the ground floor with a view of the garden. Over Christmas my wife and I went over to Rivermere for a very good lunch with

my father on Christmas Day and again on New Year's Day. My sister and her husband joined my father for another good lunch on Boxing Day. It is good to be able to join residents on special occasions such as these.
The staff and facilities are very good and treat my father with the dignity that a 97 year old deserves.
There are regular quarterly meetings held by management with the residents and then later that day with relatives. These meetings keep residents and relatives abreast of issues in the home and forthcoming developments. They also allow residents and relatives to raise any issues or concerns with the running of the home.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. We really appreciate your kind words and we are so happy your Father continues to enjoy being here and feels looked after since your Mothers sad passing. We will continue to make life for your father as dignified and supportive as possible. Thank you again for your comments, I will pass these on to the team.

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Review of
Rivermere Care Home - Avery Healthcare
from Peter E (Husband of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I have been very impressed with the kindnesses and professionalism of the team who care for my wife. She has been treated with respect and dignity throughout her stay at Rivermere. I would not hesitate to recommend this home to others.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for your lovely review. We are so glad you feel your wife is truly cared for. It is also a pleasure for us to look after her. Thank you again for taking the time to send your feedback.

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Review of
Rivermere Care Home - Avery Healthcare
from Eamonn T (Relative of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Caring attentive staff in a superb facility with lovely gardens and an excellent atmosphere. Nothing is too much trouble for the helpful carers and other support staff who provide a wealth of activities to keep mind and body in good shape.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, we are so glad you are happy with the care and facilities. We love the atmosphere in the home and a big part of that is the amazing residents we have. Thanks again for your feedback.

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Review of
Miramar Care Home - Avery Healthcare
from D H (Son of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

The care my mother has directly received has been good. My issue with the Miramar has been the loss of two gold necklaces from my mother. The first went missing in 2023 and the second in 2024. These were necklaces she never took off and I fear were taken from her. Her dementia makes her unaware of them

being missing. The first was my father's wedding ring and therefore huge sentimental value.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for sharing your feedback. I can understand how concerning it must be to have sentimental items go missing. While I have been the manager at Miramar since April 2024 and wasn't previously aware of this. I want to assure you that I take matters like this very seriously. I would like the opportunity to discuss this with you and understand more about your experience. Please feel free to reach out to me directly, and I would be happy to talk through any concerns you may have.

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Review of
Miramar Care Home - Avery Healthcare
from S B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and concerned for residents' comfort and well-being. Lots of activities to engage most of the residents and interesting trips out. Beautiful gardens and lots of activity groups. The well-being team are lovely and always jolly. The cakes for tea time are exceptional. The carers are

always happy t help. All are very welcoming.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review we are so pleased that you and mum are happy with the care, environment and activities at Miramar. I will pass your comments on to the team.

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Review of
Miramar Care Home - Avery Healthcare
from K A (Husband of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

On bthe whole, very content.
My wife is well looked after and appears to have lost weight, given that she has more exercise and recovered her mobility rapidly following her accident prior to arriving at Miramar.
If I have a quibble, I guess it would be that sometimes it appears that staff are not

always as coordinatded with and others as they could be.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you we are glad your wife has been able to regain her mobility and improve her levels of health and fitness since residing at Miramar. If you would like to speak to give some more specific feedback around coordination please pop in to speak with me on your next visit to the home.

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Review of
Edenbridge Manor Care Home - Avery Healthcare
from J C (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum and Dad went to Edenbridge Manor for a respite stay after Dad had a period in hospital. I can't speak highly enough of the home and the staff and the experience was so good that my brother and I would have preferred them to stay.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us such a lovely review. It was an absolute pleasure having Mum and Dad with us. We will be here in the future if you need us, kind regards.

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Review of
Miramar Care Home - Avery Healthcare
from P H (Son of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Whilst the service and activities were always good, since the introduction of the new manager the conditions, activities and seating arrangements have improved substantially, all the staff are very friendly and helpful. Most importantly Mum is very happy and settled in her new home. She arrived with

mild dementia which has deteriorated and the help and love she receives is invaluable and ensures all her family are safe in the knowledge that she is in the right place and they do not need to worry. It is like a first-rate hotel but with great medical support and daily life enrichment events. So good!

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your review, I will pass your lovely comments on to the team, it is our absolute pleasure to care for your mum. We are so glad that both Mum and the family are happy with the care here at Miramar.

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Care Homes Owned by Avery Healthcare Group in Kent

Avery Healthcare Group Locations in Kent (4)

Avery Healthcare Group Reviews in Kent (365)

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Miramar Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Edenbridge Manor Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

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