Avery Healthcare Group in Kent | 4 Care Homes

Review of
Edenbridge Manor Care Home - Avery Healthcare
from H D (Granddaughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

It's a lovely home! All the staff are really sweet & care about making genuine connections with residents and their families. The home itself has amazing facilities & is so clean. There's so much for residents to do, with daily activities and events, as well as lounges to relax with guests/other residents.

It has a really homely feel & is a really lovely place to visit & spend time with family.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for your kind words and thoughtful feedback. We're so pleased to hear that you feel at home when visiting and that our teams care and attention are shining through. Creating a warm, welcoming environment with meaningful connections is at the heart of what we do, and its wonderful to know its being felt. Were also glad youre enjoying the facilities and activities keeping things vibrant and engaging is so important to us. Thanks again for your lovely review!

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Review of
Edenbridge Manor Care Home - Avery Healthcare
from Steve D (Son of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

I moved my mother from another care home where she had been a resident for 18 months. The difference is night and day. Edenbridge Manor is so welcoming with many opportunities for Mum to get involved. Mum was in care following a complex fracture. In the other care home she hardly walked anywhere, in

Edenbridge she walks everywhere. This is so much to do with the caring staff who Mum compliments regularly. I could ask for nothing more for Mum knowing she is happy, safe and so well cared for.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you so much for your lovely feedback. We're thrilled to hear how well your mum has settled in and that shes thriving at Edenbridge Manor. Its wonderful to know shes more active and enjoying the opportunities to get involved. Our team works hard to create a caring and supportive environment, and your kind words mean a lot to all of us. Well be sure to pass on your compliments to the staff theyll be so pleased to hear them. Thank you again for sharing your experience.

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Review of
Edenbridge Manor Care Home - Avery Healthcare
from B D (Grandson of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

The nursing home looks really lovely, great staff. It feels really welcoming and overall I had a great experience.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

We are so pleased you had a great experience at the home, your kind words mean such a lot to the team, Kind regards

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Review of
Edenbridge Manor Care Home - Avery Healthcare
from C D (Daughter-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are kind, tolerant and welcoming to both my mother in law and us as a family. The environment is clean, cheerful and almost hotel like in quality, making visiting nana/mum in law a pleasant experience for both the children and myself. The staff are so kind they try and encourage my mother

in law to get the best of of all the different opportunities, of which there are many. She loves Bingo and movies. Thank you.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you so much for your kind words. We're so pleased to hear that your mother-in-law feels welcomed and supported, and that your family enjoys visiting. Creating a warm, clean, and cheerful environment is something we care deeply about, so it's lovely to hear that reflected in your experience. We're especially happy to know she enjoys the activities Bingo and movie time are always favourites! Your feedback means a lot to our team. Thank you again for sharing!

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Review of
Edenbridge Manor Care Home - Avery Healthcare
from Jessica S (Granddaughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

First visit - everything is clean, bright and airy. All staff are kind, caring and airy. All staff are kind, caring and very helpful. My grandad seems happier and is enjoying being here.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for your lovely feedback! We're so glad to hear your first visit was a positive one and that your granddad is feeling happy and comfortable here. Creating a clean, bright, and caring environment is really important to us, and it's wonderful to know our team made a good impression. We'll be sure to pass along your kind words to everyone involved, they'll be thrilled to hear them!

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Review of
Edenbridge Manor Care Home - Avery Healthcare
from Peter B (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Dad has dementia, and we were finding it very difficult to maintain him safely and comfortably at home. Since moving in he has settled in well. The staff show great patience and kindness towards him. He is starting to enjoy the garden and outings. He is very happy with the food.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for your kind words. We're so glad your dad has settled in well and is enjoying the garden, outings, and meals. It means a lot to the team to know their care is making a difference. Kind regards

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Review of
Miramar Care Home - Avery Healthcare
from M F (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The Miramar is an outstanding care home. Our mum has received excellent care since staying there. She is very happy and her physical and mental health has significantly improved. The facilities are exceptional and the building is immaculate. Visitors are warmly welcomed. Staff are professional, kind

and happy. The food and service is outstanding. The garden is fully accessible at all times and is kept beautiful. What a wonderful way to spend your time if you need care. Thank you!

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your kind review, I will pass your comments on to our team. We are so glad both you and Mum are happy at Miramar

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Review of
Miramar Care Home - Avery Healthcare
from joan a (Respite Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

A warm welcome and very attentive staff.
I was given lots of help and every effort was made to make my stay as comfortable as possible.
Very clean and well organised together with a cheerful atmosphere..Understanding and care could not be faulted.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your wonderful review, we are so glad you enjoyed your stay with us at Miramar and look forward to seeing you again

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Review of
Elvy Court Care Home
from L C (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved in in December 2024. All the staff were supportive and accommodating during what was, for us, a very stressful time. Mum is always clean, well-presented and happy when we visit. We have noticed that she is also more alert and communicative than she has ever been. When we visit the staff are

always friendly and nothing is ever too much trouble. Mum is always treated with respect and dignity. The room, clothes, and sheets are always clean too!

Reply from CLARE Montague, Administrator at Elvy Court Care Home

Elvy Court are really grateful for the five-star review that you have given us. Moving a loved one into care is a really stressful time for families & we are glad that you felt supported throughout this process. It's great to hear that your mum is settled, comfortable & happy at Elvy Court. Thank you once again

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Review of
Elvy Court Care Home
from J S (Wife of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

We found the home to be lovely, very kind people, helpful and caring. Always ready to help you in anything.

Reply from CLARE Montague, Administrator at Elvy Court Care Home

We really appreciate you taking your time to give Elvy Court a lovely review. Awarding us five stars in all areas is a real credit to all the staff that work at Elvy Court. Thank you.

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Review of
Elvy Court Care Home
from D P (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Elvy Court for the past 4 1/2 years. The care she receives is first class and even though she is now bed ridden she is really kept clean an has her food served to her and the staff who care for her are lovely. Elvy Court is a first class home always clean and has lots of events

for the residents.

Reply from Clare Montague, Administrator at Elvy Court Care Home

Thank you so much for your kind words & continuous support to Elvy Court. We really appreciate the 5 stars in all areas too. We are so pleased that your mother is comfortable in her home.

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Review of
Elvy Court Care Home
from W W (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I can go in anytime unexpectedly, and my dear mum is always clean, no matter what time, day or night. Thank you to the staff at Elvy Court for making me feel at ease.

Reply from Clare Montague, Administrator at Elvy Court Care Home

We are pleased that you feel at ease with your dear mum being cared for at Elvy Court & mum is also comfortable.Thank you for the five star rating, credit to all the staff.

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Review of
Elvy Court Care Home
from J N (Husband of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife is well looked after. Checked regularly, turned throughout the day. Helped with feeding. Washed daily.

Reply from Clare Montague, Administrator at Elvy Court Care Home

Thank you for the taking the time to review Elvy Court whilst we continue to care for your wife. The feedback is important to us at Elvy Court & helps us to improve any areas that need further attention.

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Review of
Elvy Court Care Home
from J B (Sister-in-law of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I myself feel that my sister in law is always clean as is her bed. She is well cared for by all. Most important to me there ia always a member of staff popping in if you need to speak to someone. My husband and myself both feel so pleased we were able to get her into Elvy Court.

Reply from Clare Montague, Administrator at Elvy Court Care Home

Thank you for review. We are pleased to hear that your sister in law is being cared for well & comfortable. Its good to hear that you feel able to speak to a member of staff when needed. We are always open to hear views or concerns that you have to enable to correct or improve the service that we provide here at Elvy Court.

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Review of
Elvy Court Care Home
from A G (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum sadly passed away on Christmas Eve after spending three and a half years in Elvy Court. I cannot thank them enough for the loving care she received in that time. They all became part of her family and mine too after spending two or three days a week in there. Thank you all.

Reply from CLARE Montague, Administrator at Elvy Court Care Home

Thank you for your positive feedback regarding Elvy Court and the care that your mother received whilst here with us. We are pleased that your mother and yourself felt part of the Elvy Court family.

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Review of
Miramar Care Home - Avery Healthcare
from S A (Husband of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

We researched and visited a considerable number of care homes before choosing Miramar as not our closest but the best.
It is characterised by smiles and helpfulness with facilities like those of a good hotel. It is much appreciated by my wife. She agrees with this assessment.
As a visitor, though

a frequent one, it is difficult to choose between good and excellent below, especially without current comparison, value for money particularly so. The horrendous sums critically decimating life savings and meagre pensions inflict pain and worry though we know overheads are high in a criminally underfunded sector.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your kind review we are so pleased that both you and your wife are happy with the care and facilities at Miramar, I will pass your feedback on to the team.

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Review of
Miramar Care Home - Avery Healthcare
from M B (Son of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

We have found in the last eighteen months a decline in overall satisfaction. My father has had issues with these on the whole have been dealt with. However, he has complained about rough treatment in the mornings and has said he is not woken for meals at some times. Overall, just needs a little attention

to people in your care, so they feel better, other than just someone who is there.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

We are sorry to hear that this has been your perception of your fathers care, as we always strive to provide the highest standards of support to our residents. We would welcome the opportunity for you to come in and meet with us so we can listen to your concerns directly and work together to ensure you feel reassured about your father's care. If you would like to discuss any specific concerns further, please don't hesitate to reach out to me directly. Your input is important to us as we continuously aim to improve our services for those living in the home.

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Review of
Rivermere Care Home - Avery Healthcare
from Michael P (Son of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Mum has a beautifully appointed apartment on the first floor with great views and a sunny aspect. It was important for her that she could furnish it with all of her own things to make it home from home. She has settled in well and enjoys the wide variety of activities and outings arranged, including

the extensive gardens, weather permitting, keep fit, crafting and musical afternoons to name but a few. There are lovely well kept communal areas throughout the home including a cinema, library, coffee shop and dining room which make it feel very special. Staff are very caring, helpful and there is a good homely atmosphere and vibe throughout with visitors always welcome at any time. Importantly she has the companionship and friendship of many other like-minded residents and has made some good friends. Residents are able to live as independently or not as needed which is a real plus. I cannot recommend Rivermere Care Home highly enough if you are looking for residential care for a loved one in the Sevenoaks area.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home and for your lovely feedback. We are so glad your Mother has settled so well and is happy with our facilities, activities and community. We will pass your kind comments on to the team and thank you again.

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Review of
Miramar Care Home - Avery Healthcare
from J P (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

My mom is approaching her third year at Miramar. She is generally happy and settled. The manager is excellent and overall the leadership and management is incredibly good. The home is clean and tidy at all times and I feel welcome when I visit. Mom has all she wants and is always very well supported

having access to a GP when needed. The care plan is clear and thorough. The shining feature is the well-being activities which are varied and happen twice a day making my mum's life positive and purposeful. Whilst the menu and activities cannot please all the people all the time, generally the standard is good.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, we are so glad that both you and Mum are happy at Miramar. I will pass your wonderful comments onto the care, wellbeing and housekeeping teams.

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Review of
Rivermere Care Home - Avery Healthcare
from Sheelagh K (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My mother has now been at Rivermere Care Home for nearly 3 years. She always says that she is very happy there. She thinks the staff are wonderful, and she appreciates their friendly and caring manner. Whenever I come to the Home, I am also impressed with their caring attitude toward all the residents.
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have lunch occasionally at Rivermere with my mother and have enjoyed the choices available. They are all very tasty and beautifully cooked.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for your review and kind words. We are so glad your Mother is settled and happy with us. I will pass all of your lovely comments on to the staff. Thank you again for taking the time to share your feedback.

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Care Homes Owned by Avery Healthcare Group in Kent

Avery Healthcare Group Locations in Kent (4)

Avery Healthcare Group Reviews in Kent (373)

Edenbridge Manor Care Home - Avery Healthcare

Edenbridge Manor Care Home - Avery Healthcare

Edenbridge Manor Care Home - Avery Healthcare

Edenbridge Manor Care Home - Avery Healthcare

Edenbridge Manor Care Home - Avery Healthcare

Edenbridge Manor Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Miramar Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Miramar Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Awards / Recognitions (12)

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