Avery Healthcare Group in Leicestershire | 3 Care Homes

Review of
Hinckley House Care Home - Avery Healthcare
from S S (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Generally very pleased with the facility.
Staff are genuinely caring. And try really hard to navigate difficult situations.
Love all of the activities that are on offer. Food seems a little boring for vegetarians. WiFi could be better.
Only niggle is that some carers seem to infantilise conversations

which results the care user feeling patronised.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your valued feedback, I will speak to chef about different vegetarian options however there are already lots of choices available, in regards to the WIFI this has recently been checked and is up to the maximum it can reach, I will be bringing up your comment about the carers and the way they come across in a staff meeting. Regards

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Review of
Hinckley House Care Home - Avery Healthcare
from J D (Grandson of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Friendly, clean, homely, communal. Visited my grandma today and helped them with dinner. Food was nice too. The staff couldn't help more, they even have little jokes with the residents. Entertainment is good too, lots of variety.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

We are so happy you enjoyed your visit to see your Grandma, you feedback is very much appreciated. Regards

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Review of
Hinckley House Care Home - Avery Healthcare
from Liz M (Wife of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Hinckley House has the most dedicated friendly and caring staff that you could wish for. They gave me lots of support too. Could not have wished for a better environment with lots of activities, excellent food and welcoming attitude towards visitors.
Lots of long term staff and beautiful surroundings

overlooking the park and school with plenty of activities to observe on a daily basis.
A wonderful place.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for a lovely review, it was an honour to have cared for your lovely husband and we all miss him dearly. Regards

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Review of
South Lodge Care Home - Avery Healthcare
from I L (Friend of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Our friend was well cared for by caring staff
Her room facilities were excellent and she received the required medical support at a difficult time
Great efforts were made to meet her specialist dietary requirements

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that your friend received the care and support she needed during a difficult time. Our team is dedicated to providing compassionate and individualised care, and we're glad that her medical needs and dietary requirements were well met.Your feedback means a lot to us, and we truly appreciate your support. If there's anything else we can do, please don't hesitate to reach out.

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Review of
South Lodge Care Home - Avery Healthcare
from A A (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Thank you to the staff at South Lodge for looking after my mother during the last 26 months of her life. After losing my father and a hospital stay following pneumonia and a hip fracture she did not want to return home. At SL although anxious at first she felt safe comfortable and well looked after

and ultimately chose to stay.
Continuity of care is important and when staff turnover is low the care on each floor works very well and family members are assured that the staff know their relative and that messages are relayed within the team.
The rooms - mini apartments - are excellent well equipped and furnished and can be made to feel very homely. My mum always loved her room! The staff are kind and caring and the meals good with a choice of dining options. There is a welcoming atmosphere created by staff (including non-carers) investing in residents' wellbeing. There is a very good attempt to offer diverse activities that will appeal. I recommend SL to anyone looking for a care solution.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for sharing such heartfelt feedback about your mother's time at South Lodge. We are truly honored to have been a part of her journey and to have provided her with a safe, comfortable, and caring environment. It means so much to us that she felt at home and well looked after during her time with us.Continuity of care is something we deeply value, and we appreciate your recognition of our dedicated team who strive to build meaningful connections with residents and their families. We are also delighted to hear that she enjoyed her room, the dining experience, and the variety of activities we offer.Your kind words and recommendation mean the world to us. Thank you again for trusting us with your mother's care. Thank you for all the support you provide to the home and our residents too.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from S J (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

A very good care home, but expensive (as they all are). They have looked after mum very well for the past 20 months, as her dementia gets worse. A great improvement on dementia floor means that residents are rarely left alone in the lounge any more - unless there is a real emergency!! Most of the carers

are excellent or outstanding, and the rest of the staff are welcoming, caring, and all make the effort to speak to residents and families. One concern is items going missing mum has lost glasses and numerous hearing aids, as well as two shawls that were brought in for her.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your kind words about the care our team is providing for your mum - we're so pleased to hear she's felt well looked after, and that you've noticed improvements on our dementia floor over the time. We're very sorry to hear about the missing items. We are always working to improve how we keep track of personal belongings in our dementia care, though we recognise it can be challenging at times. We truly appreciate your feedback and ongoing support.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from J S (Respite Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

I spent five weeks at Lady Jane Court in respite care whilst my daughter was out of the country. The surroundings, facilities, decoration and quality of rooms are excellent, but I was accommodated on the second floor which left me feeling isolated at times. I would have preferred to be on a busier floor

where I could have felt more involved (a move was eventually offered but not until the third week and I did not want to go through the upheaval). The staff and management were very friendly, polite and helpful, but I think they were a bit understaffed which meant that the level of service sometimes missed the mark with things not getting done in a timely manner and sometimes not at all. Food was in general good but not always to my taste.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your feedback. We're delighted that you found our surroundings, facilities, and staff welcoming. We appreciate your comments about feeling isolated on the second floor however, we did not have availability on the ground floor at the time of your admission. We also acknowledge your concerns about staffing levels and service timeliness, and we continually strive to enhance our support for residents. Regarding meals, we aim to cater to a variety of tastes and will take your feedback into account. We value your time with us and wish you all the best.

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Review of
South Lodge Care Home - Avery Healthcare
from David R (Husband of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

We visited South Lodge for the first time and were naturally anxious about what this would be like.
The Client Liaison Manager spent a considerable amount of time with us showing us around and making us feel very comfortable. He was very kind and considerate and he is clearly in the right job as he

really cares about what he does.
The home is lovely and it really has a home feeling, with beautiful surroundings inside and out. The staff were all very attentive to residents and it felt like a really nice place to be.
Thanks again to the staff, your kindness and professionalism make you an ambassador for South Lodge.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to share such a thoughtful review of your visit to South Lodge. We understand that choosing the right home can be a big decision, and we're delighted to hear that your experience with myself and the team helped put you at ease. Our goal is always to create a warm, welcoming environment where residents and their families feel comfortable and valued, so it's truly heart-warming to hear that you felt this during your visit. I will be sure to pass on your kind words to the rest of the team they will be so pleased to know their kindness and dedication made a positive impression.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from L F (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

This care home is beyond amazing after many sleepless nights worrying about my mum without dad and on her own after 72 years she was totally lost but she has settled in and calls it home, the staff are polite, attentive and nothing is too much trouble, it makes me happy as they treat her like a princess

Thank you so much. What a team they have, from the manager to reception, assistants and maintenance. I am really grateful, thank you so much.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your wonderful review. We're so happy to hear your mum feels at home and well cared for. She truly deserves to be treated like a princess. Our team really appreciates your kind words, and we'll be sure to share them with everyone. Thank you for your trust and support.

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Review of
Hinckley House Care Home - Avery Healthcare
from P A (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

We have found the staff very good at caring for our mother and the home is always clean and tidy. Although we think that this home is good we think that it is on the expensive. There should be more medically qualified people on site and information when requested be more forthcoming.

Reply from Victoria Goldsberry, Deputy Home Manager at Hinckley House Care Home - Avery Healthcare

Thank you for your review, I am glad you feel your mum is well cared for and our home is kept clean and tidy. Being a residential home we do not have medically trained staff onsite, however all staff receive basic life support and first aid training, in addition to this our senior care team receives more advanced training. We always have the support of the community district nursing team and our local GP practice should they be needed. I would always advise approaching the Senior team for any information needed or you are welcome into the office to speak with the manager or deputy manager anytime.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from S S (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Lady Jane for many months and her experiences and that of the family have been very good.
The home is well run, the activities are excellent and all the staff are very professional and friendly. Cost is always on point of discussion but I guess Lady Jane is probably in line

with the going rate.
The quality of food is excellent but according to mum a bit more variety instead of sandwiches would be beneficial at tea time.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your thoughtful review. We're delighted to hear that your mum and your family have had such a positive experience with us at Lady Jane. It's wonderful to know you appreciate our team, activities and the care we provide. We've noted your feedback about offering more variety at tea time and will certainly explore ways to improve. Thank you again for sharing your thoughts.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Keith D (Cousin of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

Every time we visit, the staff are very helpful, they obviously care for the residents. The rooms are lovely and clean as I've said the staff are great, especially one staff member, she takes great interest in them all. They are taken on lots of outdoor activities plus there is always something going

on at the home.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for your kind words! We're thrilled to hear you appreciate our dedicated staff, clean rooms, and engaging activities. Your feedback means a lot to us and motivates our team to continue providing the best care. We'll be sure to pass on your praise to the staff member you mentioned!

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Review of
South Lodge Care Home - Avery Healthcare
from Vanessa N (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

My 90-year-old mum was a resident at South Lodge for 6.5 weeks as she was too poorly to go home after discharge from hospital after a fall. All the staff from our first enquiry down to the day-to-day carers were so kind and lovely not just to Mum but also to me and my family and Mum's friends who visited.

Mum just needed some respite care but we would thoroughly recommend South Lodge. They were flexible about this as we weren't sure just what we needed when Mum first arrived. Thank you to everyone who made Mum's enforced stay such a positive and happy one.
The food was excellent and Mum had a wide variety of tasty food as a vegetarian.
The laundry system was amazing. Mum didn't want to engage with the social aspects but there were always lots of residents seated in the reception bistro-style area who seemed very happy.
For anyone looking for respite care, I would thoroughly recommend SL. It is clearly a home that has the residents at the heart of its care. Thank you to one and all.

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your kind words and wonderful review. It was truly a pleasure to meet you and your family We're delighted to hear that you had a positive experience at South Lodge. We're passionate about providing the best possible care and creating a welcoming atmosphere, so feedback like yours means the world to us. If there's anything more we can do to assist you or your loved ones, please don't hesitate to reach out. Looking forward to seeing you again soon!

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Teresa M (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely and clean home. Rooms like a 5 star hotel. Staff friendly and caring. Might need more staff just for regular checks on residents.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your lovely feedback! We're delighted you enjoyed our clean, hotel-like rooms and found our staff friendly and caring. Your input helps us improve our service.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from C M (Friend of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Nice clean home, with great staff kind, helpful, nothing too much trouble. My friend is well looked after. What more could I want. Thanks to all.

Reply from Chris Perks, Home Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your kind review. We are truly honoured that your friend chose Lady Jane Court for their care, and we're so glad to hear that you feel confident in the care and support they are receiving. It means a lot to us that you trust our team. We are committed to providing the best possible care, ensuring she remains comfortable and well-cared for. Your peace of mind is our top priority, and we will continue to do everything we can to continue our support to your friend.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Lorraine A (Wife of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

These are only a few of the poor care provided at this home. Start with one resident who was left to wander the entire floor entering everyone's room and defecating in the resident's rooms, dining room, corridors, in fact anywhere. Is this acceptable, I think not. My husband was left for hours to wander

aimlessly with no care given. No one recorded his liquid intake even though he had previously had an urinary tract infection (UTI). On several occasions, I was left to look after residents in the lounge and had to hunt for staff when they required the toilet or were in danger of falling. During a very hot spell of weather, I was in the garden with my husband for 2.5 hours and he was never offered a drink.

Reply from Chris Perks, Home Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for taking the time to share your feedback. We are sorry to hear that you felt the need to post further comments following your husband's departure from our care at the end of July. As previously advised, our team had informed you of the formal complaints procedure, and we regret that this was not pursued at the time. At Lady Jane Court, we are committed to providing a safe and nurturing environment where residents can maintain their independence and dignity. Our approach encourages freedom of movement, as it is essential for our residents' well-being. We avoid restrictive or institutional practices to promote a more homely atmosphere. Regarding your concerns, I am confident that our staff always prioritised your husband's welfare, working within all clinical guidelines. Our policy is to use fluid charts only when there is a clinical need. We appreciate your feedback and are always open to discussing any concerns further to ensure transparency.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Katie G (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum thoroughly enjoyed her respite stay at Lady Jane Court in fact, she wasn't sure if she wanted to come home Friends visited her during her stay and reported that was very happy and relaxed and well-kept. The food at Lady Jane Court is very good, as is the attitude of the family staff.
The home

itself is beautifully decorated. I would have no hesitation in recommending Lady Jane Court to others.

Reply from Chris Perks, Home Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for taking the time to write a review for Lady Jane Court based on your experience! We are always happy to help and make each day at our home a pleasant experience for our residents and their loved ones. It was our pleasure having your mum at our Lady Jane, and we all can't wait to see her again soon. Your kind words have been passed to our carrying team and are truly appreciated!

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Review of
Lady Jane Court Care Home - Avery Healthcare
from T G (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Lady Jane Court is like a newly built, quality hotel with excellent facilities and good meals. They have very caring and helpful staff and organise lovely activities. Lady Jane Court is also conveniently located where we live.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for your kind words and for sharing your experience! We are delighted to hear that you see Lady Jane Court as a place of high quality in terms of facilities and care. It's wonderful to know that our team's dedication, the activities we organise, and the meals we provide have made such a positive impression. We look forward to seeing you again!

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Mike S (Son of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

We are so lucky to have Mum in Lady Jane Court. We know she is being well looked after, with good meals, excellent medical care, activities and everything she could want. As her dementia gradually worsens, we have no worries about the level of care she is receiving.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your kind review. We are truly honoured that you chose Lady Jane Court for your mum's care, and we're so glad to hear that you feel confident in the care and support she's receiving. It means a lot to us that you trust our team, especially as your mum's needs change over time. We are committed to providing the best possible care, ensuring she remains comfortable and well-cared for. Your peace of mind is our top priority, and we will continue to do everything we can to support your mum and your family.

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Review of
South Lodge Care Home - Avery Healthcare
from A R (Son of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

The entire team at South Lodge are exceptional. They went out of their way to ensure my 91-year-old dad settled in well. The home is really beautiful and the activities are amazing. Thank you to the whole team.

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Many thanks for your kind words. It was a pleasure getting to know your family and your father. Wishing you all the best for the future.

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Care Homes Owned by Avery Healthcare Group in Leicestershire

Avery Healthcare Group Locations in Leicestershire (3)

Avery Healthcare Group Reviews in Leicestershire (198)

Hinckley House Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

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