Avery Healthcare Group in Norfolk | 3 Care Homes

Review of
Carrstone House Care Home
from Sue J (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Moving into Carrstone House has given my mum a new lease of life. From the moment of her arrival she has been treated with the upmost respect from all members of staff. The home has a great community spirit which gives it a lovely atmosphere. There are lots of activities for mum to join in with and

I think this has made the biggest difference to Mum's life as she is doing things that she hasn't done for years, which has given her purpose to her day. As a relative I have always been made very welcome and any information about my mum is always readily available. Thank you to all the staff for all your hard work.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum has settled in so well at Carrstone House and that the activities and community spirit have had such a positive impact on her life. It means a great deal to our team to know their efforts are making a real difference. We're also pleased that you feel welcomed and well-informed - that's very important to us. Thank you again for your support!

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Review of
Mousehold View Care Home - Avery Collection
from M W (Friend of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I came in to view Mouseholf view care home for their coffee morning. What a wonderful experience. Staff are very helpful and welcoming. The home is very clean and well maintained and all of the residents looked happy. Activity member of staff was very helpful and showed what they can do there.
Overall

a very lovely visit thank you.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your lovely review, we have coffee mornings the first Tuesday of the month every month. We would love to see you come again.

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Review of
West Wood Care Home - Avery Collection
from C T (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My father spent time in West Wood Care Home after being discharge from hospital. Initially he was very anxious and confused but as his health improved he became more relaxed and settled. All the staff at West Wood were so kind to dad and all our family. They would sit and chat to dad if he didn't

feel good, nothing was too much trouble. Dad loved going to the dining room and choosing his breakfast each morning and the kitchen staff were so friendly and patient with him. He would often talk about the lovely nursing and care staff including night staff who would wash and dress him in the morning. Although dad was happy to go home, his experience at West Wood was very good, which he loves to tell his friends!

Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you so much for your review. We were all so happy to hear that your Dad is doing so well being back at home. Thank you for the painted picture that was left, this will be cherished by all of us and also the biscuits left for the team. We are always here if any further support is needed, Dad is always welcome.

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Review of
West Wood Care Home - Avery Collection
from J E (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been at West Wood since December 2024. The home is perfect in everyway. The rooms are spacious and light, meals are fantastic. Staff are amazing with my mother and cater to all her needs and wishes. I've never seen her smile so much since my father passed away.
The management team are

wonderful, always smiling and happy to help.
It's definitely a 6 star service.

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Review of
West Wood Care Home - Avery Collection
from Sophia S (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Helping my mother to choose full time care was a hard decision to make, but the whole West Wood team have been amazing! Nothing is too much trouble. My mother is so well looked after, and she adores all the people who care for her. The quality of the staff is exceptional, caring, efficient and on top

of everything.
The biggest decision my mother now has to make, is what to have for lunch! The food is excellent too, all home cooked and varied. I feel I have got my mother back, she is more relaxed and happier than I have seen her in years! I also love that West Wood has a really good connection with the local surgery, with a GP popping in weekly.
The purpose built building is beautiful, clean and spacious, with some lovely touches -like the big lounges, the hydro bath and cinema. The garden will be lovely in the summer.
I never thought my mother would settle in a home, but she genuinely loves West Wood!

Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you for your kind words. We look forward to continuing to provide care and support in the best way.

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Review of
Mousehold View Care Home - Avery Collection
from J S (Niece of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable

with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I will share them with the team. It's so lovely to see so many visitors enjoying the caf. I am glad that you all feel welcome and that your auntie has settled in so well.

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Review of
Mousehold View Care Home - Avery Collection
from Adrian S (Nephew of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming and attentive staff. Visiting is never a problem and residents and visitors are encouraged to stay and participate in any activities or juts to have a coffee and cake.
Any questions or concerns are dealt with efficiently and professionally by both the management and care staff.
My aunt

tells me she is very impressed by the standard of care and inclusion in activities she receives.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am really glad that you feel so welcome and that your auntie has settled in so well.

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Review of
West Wood Care Home - Avery Collection
from Jackie W (Friend of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Today we came to see our friend in this wonderful new care home, first impressions - staff are warm and friendly and our friend looks happy and so well looked after, the premises are so roomy and comfortable and the garden a lovely space to catch the Autumn sunshine, it has a lovely feel to it, a place

to definitely enjoy life and Sheringham has a lovely town to explore.

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Review of
Mousehold View Care Home - Avery Collection
from M M (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

I cannot praise the team at Mousehold View enough, they have all turned what could have been a very distressing time for myself and my father into an easy smooth transition into residential care for him.
From the moment I telephoned enquiring about short-notice respite care due to my own health issue

every member of staff from the manager, the Reception team, carers, housekeeping and every other member of staff I've encountered on my visits have been welcoming, approachable and genuinely friendly.
Dad's dementia had left him isolated due to not being able to engage with people easily, now he can have meals in a friendly social environment, and we can enjoy coffee and cake in a cafe setting without Dad experiencing anxiety by being in a busy public setting, his room is his safe place but he knows he can just open the door and he's not alone, someone will be around outside to greet him with a friendly hello or ask if he's ok.
I can leave after a visit knowing Dad's in safe caring hands. Thank you

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am glad that Dad has settled in so well. I will pass on your thanks to all the team here at Mousehold View Dad is a joy to have.

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Review of
Mousehold View Care Home - Avery Collection
from M R (Son of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

Good care and support for my elderly father.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind review, We always welcome any feedback.

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Review of
Mousehold View Care Home - Avery Collection
from A S (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Lovely staff, always accommodating and welcoming to approach. My brother and I feel Mum is looked after really well and I can't fault the home, management or staff. We know if we have any concerns we can speak to any members of staff, they will always take concerns on board and reassure us.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am glad you are happy with the support provided I will pass on your comments to the team.

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Review of
Mousehold View Care Home - Avery Collection
from D G (Daughter of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

The home is absolutely fabulous but it needs more staff. Dad was on the top floor but it felt as though he was out of sight, out of mind. His seat in his shower was broken and the bath on his floor was out of service most of his stay. Also the car park is very small but staff use it so there are not

enough spaces. The staff are wonderful but the top floor is lonely for residents and staff.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for taking the time to review the home, we appreciate all the feedback given. I am sorry that Dad felt lonely on his stay upstairs as the top floor has only recently opened there are only a few residents living up there presently however there is always a staff member available. We encourage all the residents to use all available facilities in the home as there are activities and more company on the other floors. As the top floor becomes fuller, we expect it will start to feel more lively. I have also confirmed with the maintenance operative on sight that the bath was only out of service for one day and his shower chair was safe to use so I can only apologise if this was not communicated to Dad. Thank you for your kind words about the staff I will certainly pass this on as we do have a wonderful team.

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Review of
Mousehold View Care Home - Avery Collection
from S H (Daughter-in-law of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

Unfortunately, the service has slipped recently since the change of management. Seven staff were laid off for no apparent reason, and some of those were excellent. There used to be a very warm welcome, but now it does not feel as welcoming at all. The activities seem to have also reduced in number.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for taking the time to provide us with a review, we take all feedback very seriously. Unfortunately, some of the staff have made the personal decision to leave the business however we have now recruited some wonderful and experienced staff into these positions. I do appreciate that it can be disheartening when staff that you have grown familiar with are no longer at the home. I hope that once you get to know the new staff that you start to feel more welcome again as we strive for a homely welcoming environment. Activity planners are provided to all residents weekly and we aim to provide a varied planner each week we have now recruited a new head of wellbeing and will welcome resident and relative feedback when she starts. If you would like to arrange a meeting to discuss any of this any further please do contact us at the home alternatively you can always ask to speak with me when you are next here.

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Review of
Mousehold View Care Home - Avery Collection
from Lucy A (Daughter of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

The staff at Mousehold View were absolutely tireless in ensuring my dad enjoyed a comfortable, happy respite and recovery period with them after being very ill in hospital. Their sincerity, attention to detail and genuine warmth were so evident and we found that in every staff member we met. We were

made to feel as welcome as my dad on our visits enjoying coffee, cake and chats with him and the staff in that gorgeous environment.
Under their care, Dad made an excellent recovery and has been able to adjust to his new home so well. He felt safe, respected, cared for and understood.
We have experienced many care homes over our 15 years of looking after older family members and Mousehold View is in a league of its own. Yes, the building and decor are stunning but the standard of care and sincere affection the staff have for their residents is really the beating heart at the centre of it all. An absolute gem!

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Wow! Thank you for your glowing review about our home team and the care that we provide. Your feedback really does mean so much to all of us here at Mousehold View. Thank you so much!

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Review of
Mousehold View Care Home - Avery Collection
from C B (Respite Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

My fortnight's stay was to aid my recovery from a major operation and in this it succeeded admirably. The facilities were excellent and there was always a very helpful member of staff available when needed. I would be happy to stay here on a permanent basis if that becomes necessary.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words and great feedback about your experience at Mousehold View. It was a real pleasure to have you stay with us and we look forward to welcoming you again soon should you need us!

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Review of
Mousehold View Care Home - Avery Collection
from P A (Daughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Mum stayed for respite and was originally booked in for the week but this was extended for another week, as Mum was really happy during her stay and is already asking when is she going back. Knowing that mum was so well cared for, was a huge relief to us also.
The whole care team and staff were all

so lovely, caring and considerate and made mum and family who visited, very welcome. Tea/coffee was offered and honestly, nothing was too much trouble.
Thank you all again, what a wonderful team you are and you should all feel so proud.

Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your glowing review about Mousehold View and your kind words about your Mum's experience during her stay. It was an absolute pleasure to have Mum stay with us and we look forward to welcoming her again soon!

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Review of
Mousehold View Care Home - Avery Collection
from Val W (Daughter of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

My mum came to Mousehold View for 9 days of respite care whilst we had a holiday. Her care was first class and all the staff went out of their way to make her feel welcome and relaxed. Nothing was too much trouble. Her room was beautiful, spacious and with en-suite facilities. My family visited daily

and we were made to feel very welcome too and were offered drinks. They spoke very highly of her care and reported that my mum was having a brilliant time. She was encouraged to interact with the other residents and take part in the various activities and was very happy and relaxed. When we collected her she said she didn't really want to go home so she obviously enjoyed her stay. Thank you so much to all the staff for their wonderful care. It was so good to be able to go away in the knowledge that she was well looked after and happy.

Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for taking the time to leave such amazing feedback about your Mum's experience at Mousehold View. Will be sure to pass on your kind words to the team and we all look forward to Mum and your family at the home again soon!

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Review of
Mousehold View Care Home - Avery Collection
from Daphne W (Respite Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

The staff were all willing to help if required and dealt with any enquiry, which provided a good atmosphere. My stay was short, but I left with many happy memories of Mousehold View Care Home.

Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for taking the time to leave such great feedback about your experience staying with us at Mousehold View and our staff too! Will be sure to pass on your kind words to the team and look forward to welcoming you again soon when you would like to come for another respite break!

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Review of
Mousehold View Care Home - Avery Collection
from Kerry B (Daughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Our mother spent 2 weeks at Mousehold View for respite after a fall.
The 2 weeks were perfect for her to rest and recover.
The staff are all kind, welcoming and patient.
She much enjoyed the luxury of being able to use a bath again.
She also was delighted with the massage.
The cafe area is light

and pleasant, with tea, coffee and cake readily available.
On one warmer day, she was able to sit in the garden, which is spacious and quiet. Thank you to the customer service manager and all the team.

Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your glowing review and kind words about Mousehold View and the care that we provide. I will be sure to pass on your thanks and wishes to our team and we look forward to welcoming you and Mum again at Mousehold View should you need us!

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Review of
Mousehold View Care Home - Avery Collection
from Barbara P (Respite Resident) published on 4 April 2024

Submitted via Website • Report

Overall Experience

I spent 3 weeks in respite care recently when my carer (my daughter) went to Australia on holiday. I was very fortunate as Mousehold View had recently opened in Norwich. I was taken to see the accommodation and was very impressed and decided it was where I would like to be looked after. I now know that

I made a very good choice. The house was beautifully and tastefully furnished, the bathrooms were all I could ever ask for. In addition to en suite there were separate showers/bathrooms for people with ’special needs’ or who needed help with bathing.
Day-to-day living there was a joy. The staff were, without exception, caring, cheerful and helpful. If I rang my bell anytime, day or night, a member of staff would come to see what I needed, even a cup of tea and biscuits at 3 am.
Mousehold will be first on my list if I need respite care again.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for taking the time to leave such an amazing review about your experience at Mousehold View and the care that we provide. I will be sure to share your lovely feedback with our home team and we look forward to welcoming you again soon for your next stay!

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Care Homes Owned by Avery Healthcare Group in Norfolk

Avery Healthcare Group Locations in Norfolk (3)

Avery Healthcare Group Reviews in Norfolk (40)

Carrstone House Care Home

Mousehold View Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

West Wood Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Awards / Recognitions (12)

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