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Care Homes Owned by Avery Healthcare Group in North Somerset

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Avery Healthcare Group in North Somerset

Only the locations & reviews in North Somerset for Avery Healthcare Group are showing below.

View the details of all 103 locations (with 8902 reviews) owned by Avery Healthcare Group

Avery Healthcare Group Locations in North Somerset (2)

 

2 Care Homes owned by Avery Healthcare Group in North Somerset

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Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA 

9.8 123 reviews
"My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with…"   Read all 123 reviews
Location Type Care Home

Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront. Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs. They offer a shared care experience with… Read more about Acer House Care Home - Avery Healthcare

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 60 Rooms from £1,300 / week
Poets Mews Care Home - Avery Healthcare

2 Cherry Avenue, Clevedon BS21 6DY 

9.4 49 reviews
"We visited our auntie yesterday and what a beautiful place. Very friendly and helpful staff, bright and cheery and it felt so welcoming.…"   Read all 49 reviews
Location Type Care Home

A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.… Read more about Poets Mews Care Home - Avery Healthcare

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • Eating Disorders
  • 80 Rooms from £1,350 / week

Avery Healthcare Group Reviews in North Somerset (172)

9.7
Avery Healthcare Group has a Group Review Score of 9.7 (9.697) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.

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Review of

Poets Mews Care Home - Avery Healthcare

from A T (Niece of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our auntie yesterday and what a beautiful place. Very friendly and helpful staff, bright and cheery and it felt so welcoming. Our auntie's room was lovely, everything was clean and everywhere we went was spotless. All the residents we met seemed very happy and very well cared for. Our auntie
had a short stay (10 days) and she seemed very settled and comfortable. A wonderful place, thank you for looking after her so well.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful review, we really appreciate your feedback which has been shared with the team.


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Review of

Poets Mews Care Home - Avery Healthcare

from J F (Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely comments, we will pass this on to the team.


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Review of

Poets Mews Care Home - Avery Healthcare

from M B (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been at care home for a few months now. We have found Poets to be well run, friendly and clean. Mother is well looked after with plenty of interaction with carers/staff with good activities going on to break up the day. Overall Poets is like a hotel with a warm welcome always given.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to complete a review. Your lovely comments will be shared with the team.


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Review of

Poets Mews Care Home - Avery Healthcare

from S M (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff are friendly, supportive, patient, professional and always have time for the residents and their family. The whole team no matter what their job are involved in making my dear mum as comfortable, happy and well cared for at all times night and day. We could not ask for more from
any care home. Thank you from our hearts to everyone.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful feedback, I will share it with the team, who really value positive feedback.


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Review of

Poets Mews Care Home - Avery Healthcare

from R A (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Poets Mews Care Home is very light and open, kept very clean and staff are very friendly and approachable. Management are contactable and communicate through online meetings and email. Residents are treated with kindness and respect and their room spaces are respected, with knocks before entering. Mum
seems to spend time on her own in her room and we are not sure how much encouragement she receives from staff to be more sociable and involved with daily activities. Overall, we are very pleased with Mum's care.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review, we really appreciate you taking the time to leave your feedback.


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Review of

Poets Mews Care Home - Avery Healthcare

from R B (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fab care home the staff are super and always smiling.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review and positive feedback. We appreciate you taking the time to submit your review.


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Review of

Acer House Care Home - Avery Healthcare

from Greg P (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they are
always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear mum enjoys her time here and that you happily recommend us to others. The whole team work in partnership to ensure the best care standards, living environment and food is provided for each and every individual living within our care home community


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Review of

Poets Mews Care Home - Avery Healthcare

from J B (Granddaughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, warm and welcoming, reception staff are very attentive and management are always available when wanting to talk with them, all staff are friendly and caring and I couldn't ask for anything better for my gran, she is always well presented and happy!

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to write us such a lovely review. We will be sure to share this with our team.


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Review of

Acer House Care Home - Avery Healthcare

from M I (Son of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer House is a very good care home offering a high standard of care to residents. My mother is very happy living here and has received excellent care, tailored to her needs. Based on our experience I would highly recommend Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear that mum is happy here and that you would recommend us, we strive to ensure our residents are treated with dignity in a person centred way to meet their needs and wishes, your mum is a valued member of our community.


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Review of

Poets Mews Care Home - Avery Healthcare

from S G (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A smiley and friendly receptionist greets us on arrival, excellent care staff, they are very caring to all the residents, very clean home. I love following Poets Mews Care Home on social media, seeing the photos of mum enjoying the activities and smiling when I am not visiting her and unable to see
it myself. Living in Dorset is especially nice that I can book a meal in the private dining room and have it with mum when we visit. Any little issues are promptly sorted out by the handymen. Mum has settled in and says she is being spoilt and lucky to find a lovely home. This is a first-class care home, thank you and well done.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a positive review for our staff and home. We really appreciate your feedback which has been shared with the team.


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Review of

Acer House Care Home - Avery Healthcare

from Colin F (Son of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always have a positive interaction with all of the staff very informative and kind. Always have time to listen to what I have to say and keep me updated about mum. My mum is very happy there and is kept very busy with activities

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear your positive feedback about the team and both the family and Mum's experience of living here at Acer House.


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Review of

Acer House Care Home - Avery Healthcare

from Graham R (Friend of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer House, run by Avery Care Homes, continues to give amazing service. There is always plenty of staff on duty, who all demonstrate the utmost care and concern for my friend who is an inmate.
The staff are wonderful and the fabric of the care home is excellent, as is the cleanliness.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your feedback, I'm glad your friend is well cared for and you are happy with the environment she is currently residing in.


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Review of

Acer House Care Home - Avery Healthcare

from Paula B (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care home! Staff skilled/trained. Dedication/passion for helping residents/colleagues with needs that stand out and make such a difference. Staff come from diverse backgrounds, hence, a wealth of life experiences, resulting in effective communication. Staff, happy/friendly. If a resident is
struggling, a 1 -1 rapport is developed, so they feel safe and happy. Residents are encouraged to socialise/participate in daily numerous/varied activities. Staff are positive and smiley, have a sense of humour, happy to engage which is the best medicine as the residents beam too! Mum's mobility/mental health have improved immensely. Staff have an understanding of individual's needs/ behaviours and have a flexible approach; going that extra mile to provide the best quality of life. Mum has moderate Alzheimers; the staff are patient and calm, putting Mum at ease despite their busy schedule. The staff's interpersonal skills make Acer House such a wonderful care home! Food - varied/high quality and plentiful.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in WSM, the team work hard to ensure each and every resident is treated in a person centred way and individual needs, wishes and preferences are known and understood. We are pleased to hear you are happy with the support the team provide to Mum.


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Review of

Poets Mews Care Home - Avery Healthcare

from B S (Respite Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time I have been to Poets Mews for a week's respite and I must say If I had to go to a care home this is the one I would definitely consider. All the staff are so kind, nothing is too much trouble. The foreign staff were especially helpful. Having a facility for hot drinks at any
time is a bonus. Thank you all.

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Review of

Poets Mews Care Home - Avery Healthcare

from Dorothy W (Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff very supportive and kind to all my needs. The food is very good. The activities are also very good and varied, staff very good.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review of your stay with us. I will share your feedback with the team who will really appreciate it. We look forward to seeing you again soon.


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Review of

Poets Mews Care Home - Avery Healthcare

from S D (Son of Resident) assisted by family/friend published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the staff at Poets Mews who made our family celebrations with Mum on her 93rd Birthday such a special day.
It was her first Birthday at Poets Mews after moving in a couple of months ago. Where she has settled in very well and is enjoying all that Poets Mews offers. We as a family
are so happy with the care so far, that Mum has received since becoming a part of the community at Poets Mews!

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to complete this lovely review for us. It's a privilege and a joy to support your Mum, she's settled in so well to the Poets Mews family.


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Review of

Acer House Care Home - Avery Healthcare

from Farrell F (Cousin of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with Acer House and the range of services provided!
The staff have been particularly helpful and are very professional and most caring.
We look to the future with great optimism.
The home and its situation are just lovely.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear that you are happy with the staff and services provided here. We look forward to a continued journey of partnership working to enable positive outcomes for all.


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Review of

Acer House Care Home - Avery Healthcare

from D H (Son of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had recent cause for concern as my Mother had received contact from a close relative who has for many years tried to disrupt Mum's life using coercive tactics to control my Mum. My Mum had only been in Acer House for 5 months but was happy and adapted well. This relative had been recently contacting
my Mum without my knowledge, but thankfully due to the robust management protocol. The manager stopped this in its tracks. Ensuring all possible efforts and strategies are used to safeguard my Mum. This is an absolutely emphatic response, which I am most grateful for, as my mum well well-being is paramount.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we take the care and safeguarding of all our residents as a priority, your mum is safe and cared about, that's what is important.


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Review of

Acer House Care Home - Avery Healthcare

from A W (Daughter of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff feels like a family.
Mum is well cared for and happy.
Nothing is too much trouble and assistance with hospital visits has been amazing.
Everyone is helpful.
The food is very good.
Communication is excellent.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care home in Weston-super-Mare, we are always pleased to hear about family experiences and are pleased you are happy with the care and support your mum receives.


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Review of

Acer House Care Home - Avery Healthcare

from Graham H (Son of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Acer House for 10 years. We celebrated her 100th birthday on 31st May.
The management and staff were magnificent in their support of celebrating the event with 20 members of our family.
It was very typical of the care, love and support Mum has received, firstly as
a self-funder, now with local authority support. We cannot speak highly enough of the care provided by Acer House.
I am writing as LPOA.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to have made such a special occasion so memorable for so many of your lovely family. We strive to provide person-centred care and support regardless of needs and funding source, each and every resident living within our community and their entire support network are part of our Acer House family. Together we can achieve anything


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