Avery Healthcare Group in Tyne & Wear | 1 Care Home

Review of
Highcliffe Care Home - Avery Healthcare
from Steve B (Son of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

My dad stayed at Highcliffe for two weeks respite. We were very impressed with the first visit my wife and I made (following a recommendation) with the compassion and care shown, referring to a possible stay. We went back the next day with Dad and soon made the decision that Highcliffe would be ideal

for his respite. He was very satisfied with the stay and the care and attention given to him by all staff he came in contact with.
We would have no hesitation in recommending Highcliffe Care Home!

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team have shown compassion and care to you and your loved one. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from Anthony P (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Highcliffe Care Home is a hugely supportive, caring and kind place to be. The staff are welcoming, provide updates as and when and clearly show a genuine interest in and caring for all residents. It's reassuring for me and my family to know that our mother and grandmother is cared for in such a positive

and caring way. So very grateful for all that takes place at Highcliffe, cleaners, carers, managers, activities and catering etc. Thank you.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are caring, kind and supportive. As a company we value these traits! I am also pleased the team have provided you with reassurance regarding you loved one. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from S H (Granddaughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

This place is always very nice and clean when I visit my family member and
the staff here are excellent, very friendly and very helpful I would highly recommend this care home to anyone.
Thanks again.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are helpful and friendly when you visit ensuring you have a positive experience. Thank you for your recommendation to others it means a lot to us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from C D (Wife of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

This is a lovely, warm, caring place. Always there to help at any time. My husband has settled very well thanks to the care and lovely support of all members of staff. This gives me so much comfort and peace of mind and everyone is treated with utmost respect. Thank you all so much.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. I am glad to hear you have experienced a warm and caring welcome at Highcliffe and that your husband has settled well. It is also lovely to hear that we have been able to provide you with reassurance and peace of mind as we understand having a loved one requiring care can be hard for loved ones and families involved. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from J B (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Our dad has only been in Highcliffe for six days but our experience of the care provided is absolutely amazing. The staff are great, very caring, Nothing is a problem for them. Dad thinks he is in a hotel. The care has been second to none, We are extremely happy with his care as a family.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how caring and amazing the team are. This means an awful lot to all of us here at Highcliffe. It is also a pleasure to know your dad is enjoying his time here! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from Annette M (Daughter of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience

Father was admitted 27/2 for a 17 day stay. Showered once. Clothes not changed daily, looked dirty each visit. "Fell from bed," not notified - spoke to deputy twice giving concerns - asked for Father to be showered day of leave - ignored - pad still in situ from night before - as per same clothes. Raised

with carer who "leant against the bedroom wall whilst chewing gum" as I asked why?
Never saw the manager during my visits - shocking.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to provide feedback. We apologise for the experience you had at Highcliffe Care Home, it is not the service we wish to provide. I would welcome the opportunity to discuss the concerns you have raised and to investigate the issues further. Please do contact the home and ask to speak to me.

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Review of
Highcliffe Care Home - Avery Healthcare
from Julie B (Daughter of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Not happy with the previous care home my mam was in, we got her a place at Highcliffe, I can honestly say what a massive difference, it's lovely and clean, the rooms are lovely, soon as you walk in its got a lovely homely feel, all the staff are very nice, doesn't matter what time of day or night you

go, the staff are always interacting with the residents. If ever I've had concerns the care staff are quick to respond back, they listen to your concerns, nothing is too much trouble for them, the cleanliness is spot on, I've got no worries or concerns with my mam being in Highcliffe, would highly recommend, everything about Highcliffe is spot on, the carers do a brilliant job.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how helpful and responsive the staff are. This will mean an awful lot to all of the team here at Highcliffe. It is also always nice to hear the word HOMELY as this is an environment we aim to provide! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from M M (Daughter of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

Mam came to Highcliffe in December after being in hospital having had several falls at home. It was a very difficult time for us all but the staff reassured us that it was the right decision and now we are so happy we chose Highcliffe. The staff are amazing. They are very caring and respectful to Mam

and all of our family. Thank you for caring so much about Mam.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. The team value your relationship and mam's as part of the family! It is so refreshing to hear how respectful/caring and reassuring the team are. This will mean an awful lot to all of the team here at Highcliffe. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from Ann R (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

When my mother needed care, Highcliffe Care Home was recommended to me by a friend whose relation was a resident. The staff were very welcoming and supportive at a difficult time adapting to the situation. We were offered the option of several different rooms, all of which were sizable and pleasant.

The times my mother needed assurance in her new surroundings and the different medical needs were handled with kindness and support by all the staff and any medical issues attended to promptly, interacting with the necessary medics. Activities and a resident hairdresser are provided for those wishing to participate. Overall, at the present time, I would not hesitate to recommend Highcliffe to someone who needed care and support.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is lovely to hear staff are responsive/efficient towards your mother's needs. It is wonderful that you would also recommend Highcliffe to others. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from K T (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Mam had to go into a care home following her discharge from hospital. I looked at a few places and there and chose Highcliffe for various reasons. The staff are fantastic, the activities are amazing and the building is very comfortable. As a family we have been made very welcome, it was a great decision.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. This will mean an awful lot to all of the team here at Highcliffe. It is great to hear you are happy with your decision to choose Highcliffe for your loved one. We do like to focus efforts on activities to ensure our residents lives are enriched as much as possible. It is also very important to us that we create a welcoming and comfortable environment for all who reside here and visit. We appreciate your feedback. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from A R (Sister of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

I always feel welcome and the professionalism of every member of staff is to be commended. Staff are always on hand to chat with to and are more than helpful and friendly. The catering staff go above and beyond. The activities team are so on the job, there is never a dull moment, they eat fill everyone

day. I can't praise everyone enough. Just fabulous.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is so refreshing to hear the team remain professional, friendly and helpful! We do like to go above and beyond as far as we can and also pride ourselves on making an enriched environment for our residents! Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from Beatrice W (Sister of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience

Staff have been extremely helpful and caring towards my relation these last few months. As she has been in and out of hospital, they have always welcomed her back with open arms. l and my family appreciate everything that they do.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! It is so refreshing to hear she was welcomed back with open arms. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person, and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from Robert G (Nephew of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

Due to unexpected circumstances, we needed to place my aunt into a care home immediately. Of three possible placements only Highcliffe was prepared to go the extra mile in assessing and completing paperwork to allow my aunt a safe place to stay that same day. (They did paperwork in one afternoon.) The

staff are very professional, caring and made a real effort to make my aunt welcome. The building is clean and tidy, the food is good and the general atmosphere is pleasant.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from Yvonne B (Friend of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

My friend and I have been visiting a friend in Highcliffe Care Home for the past 10 months and have been very impressed with the care and friendliness shown to both visitors and the residents. There are always lots of activities both indoors and outdoors for the residents who are encouraged in a very

caring way to take part. The resident's wishes are also well respected. This week because of Halloween the building has been beautifully decorated and there is going to be a Halloween party for the residents. I would have no hesitation in recommending Highcliffe Care Home.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from C S (Friend of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

We are so impressed with Highcliffe Care Home and delighted to see how happy our dear friend and ex-yoga teacher has settled in and enjoys living there. From our very first visit, we were made to feel so welcome and this has continued on every visit, starting with the lovely smile from the receptionist.

The staff are second to none, all of the staff from the domestics to management are so helpful, friendly and caring. They cannot do enough for the residents. There is always something going on and they are always organising lots of activities for the residents. The food looks really nice and our friend enjoys it very much. The place is spotlessly clean, the staff are working hard all day to keep it nice and it certainly shows. We are so happy that our friend is being so well looked after in this happy and safe environment.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your dear friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from E Y (Niece of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience

The staff here went above and beyond for my auntie, showing care and compassion. The home is clean and modern and the food was outstanding. My auntie saw this as her home and we always felt at ease, even when she was in the hospital the staff took the time to call and check on her. I would not hesitate

to recommend Highcliffe, a huge thank you for all they have done for my auntie.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your auntie. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from Barry M (Son of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

Clean, tidy, good staff always willing to listen and help.
Plenty of organised activities.
My mother always comments on how nice the food is.
Rooms are always tidy.
The ability to visit when I want and if anything happens I am always contacted.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe care centre have afforded to your mother, this will mean an awful lot to all of the team here at Highcliffe. I think this will mean a lot to the other departments mentioned as they take pride in the cooking and cleanliness within Highcliffe for your loved ones. We fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team

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Review of
Highcliffe Care Home - Avery Healthcare
from Peter W (Husband of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

My experience at Highcliffe has been first class, the staff are very helpful, and execute their caring in a professional manner.
Management are communicating much more than previously, this is very important as good communication is the umbilical cord of a successful organisation.
I have not rated

any of the questions five stars, as I consider this to be perfection, which is a journey and not a destination.
From my perspective, the journey is on the right course.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care Highcliffe care centre have afforded to your wife, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. We share your values regarding communication and we hope to work in the right direction creating even stronger bonds/ open communication with families and loved ones. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team

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Review of
Highcliffe Care Home - Avery Healthcare
from L H (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

So far I am very happy, the home does a lot of activity which is amazing.
My mam can be very challenging with her outbursts but the caregivers are brilliant.
The staff are very patient and passionate and I love the social media page.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe care centre have afforded to your mother, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team.

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Review of
Highcliffe Care Home - Avery Healthcare
from D L (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

My mam has been living at Highcliffe Care Home since April 2021 the relationship she shares with her carers is second to none.
Mam has been having a few health issues but with the help of the managers, nurses and seniors of the home we are in the process of having these resolved.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your mother. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

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Care Home Owned by Avery Healthcare Group in Tyne & Wear

Avery Healthcare Group Locations in Tyne & Wear (1)

Avery Healthcare Group Reviews in Tyne & Wear (75)

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

Highcliffe Care Home - Avery Healthcare

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