Avery Healthcare Group in Wiltshire | 1 Care Home

Review of
Merlin Court Care Home - Avery Healthcare
from C A (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My Mum has lived well with dementia at Merlin Court for 22 months. She is settled, safe and comfortable and well looked after. Mum really enjoys the food, and the many activities taking place at Merlin Court, particularly the visiting musicians and animals. There is always someone, another fellow resident

or member of staff, that she can talk to. All of this is a blessing and ensures she never again experiences the isolation or loneliness of living alone.
Merlin Court is comfortable, tasteful and well-maintained. The whole team there are always friendly, welcoming and caring, and engage well and support me as I navigate my way to ensure Mum has the opportunity to live her best, most comfortable life in her later years.
I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

We are so happy you feel Mum is living her best life. We are very proud of our passionate, dedicated very professional staff who pride themselves on delivering the highest standard of personalised care. Daily activity is meaningful and engaging. Family and friends are encouraged to join in to create an inclusive, warm, welcoming and homely atmosphere. Staff have individually designed development plans which includes learning dementia care and are motivated and driven toward continued learning. They are remarkable individuals with a great deal to offer. We aim always to be sensitive and responsive to the needs of both residents, staff and family members. Merlin maintains a clean, comfortable and stimulating environment filled with happy and contented individuals. Our Home is truly a unique place to both live and work. It has a real feel of 'home' where staff work alongside residents and their families with the greatest sense of mutual openness, transparency, trust, respect and unity.

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Review of
Merlin Court Care Home - Avery Healthcare
from C A (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your review and for your positive comments regarding our Home and for highlighting how well we take care of our residents. We discuss individual care plans and how we care for residents at daily team meetings. In addition, each and everyday we nominate two 'residents of the day'. This practice supports staff to take care of your loved one in an enhanced and person-centred way. On the nominated day, each team head will give the resident special attention and spend dedicated time with the individual and/or their family to ensure they are fully satisfied with the care they are receiving. Seniors and Care Managers will examine and discuss all aspects of the care plan and give careful consideration to a person's general health and welfare. Family are actively encouraged to attend for discussion and staff welcome wholeheartedly family engagement in how we plan and deliver care. We very much look forward to meeting with you and enhancing your own engagement experience.

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Review of
Merlin Court Care Home - Avery Healthcare
from Cheryl C (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My mum spent three weeks at Merlin Court after a hospital stay, and I can't praise the home enough. From the start, we were welcomed into a bright, happy environment with friendly, caring staff.
The activities are fantastic, keeping both mind and body engaged. Mum loved yoga, baking, singing, and dancing,

which helped her regain strength. The onsite hair salon was a great convenience.
Facilities are excellent, with lounges, a library, a conservatory, a cinema, and a free café serving delicious homemade cakes (which I'll miss!). Mum's spacious room had plenty of storage, an en-suite bathroom, and a double bed, making her stay very comfortable.
Most importantly, the care and support from staff has been outstanding. Thanks to their kindness, Mum has recovered well and truly enjoyed her time. A huge thank you to the team for making her stay so positive!
I highly recommend Merlin Court for its exceptional care and warm atmosphere.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your amazing review. Mum quickly became very dear to us and our Merlin family! We have a very creative and positive approach to our daily activities and events planner. Our residents and their personal well-being, is at the very heart of everything we do. We recognise the importance of supporting people to live well in mind, body and spirit! We have very dedicated teams and all staff fully appreciate the importance of providing a quality living environment, a delicious, varied and well-planned menu and plenty of opportunities to learn new skills, practice old and get plenty of exercise. All this combined with lots of kindness and encouragement we feel, promotes a great sense wellness and a positive culture of purpose. I am so happy to hear you would like Mum to come and stay with you again. Look forward to seeing you all very soon.

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Review of
Merlin Court Care Home - Avery Healthcare
from P G (Son of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over her

specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your kind words and for taking the time to share your feelings about Merlin Court. It makes us so happy to know you feel Mum is safe and happy, in our care. We do have such wonderful teams of dedicated staff. Both the care and ancillary teams are longstanding and diligent staff, unreservedly committed to the delivery of the highest standards. We plan to care very individually for all in our community and enjoy every aspect of working with our residents and their loved ones in maintaining a happy, safe and nurturing environment. Thank you for your continued support. We appreciate very much all our very lovely family members.

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Review of
Merlin Court Care Home - Avery Healthcare
from D C (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My mother moved into Merlin Court in late November 2024.
I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am pleased

these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

A very kind review. It means a great deal to us to know all our dedicated and considered care is appreciated by not only our residents but also the people that matter most to them. It is a true privilege to have the opportunity to review, support and reassure both residents and families, in the care they receive. Placing people's comfort and safety and ensuring peace of mind to their family and friends, is something very close to our hearts. Once again, a sincere thank you from us all.

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Review of
Merlin Court Care Home - Avery Healthcare
from J P (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Have been well looked after and well fed. Friendly.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

So very lovely of you. It is an absolute pleasure and a privilege to have you come for a short visit and then decide to make Merlin your permanent 'forever home.' We are delighted you have chosen to become part of our wonderful family.

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Review of
Merlin Court Care Home - Avery Healthcare
from S C (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your kind and positive review of our care service. Staff are very dedicated to the personalised care of our respective residents. The house is always, as you know, full of laughter from both staff and residents and we love to see family and friends joining in. Again we thank you for taking the time and for your ongoing support and appreciation. It means a great deal to all the team here at Merlin Court.

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Review of
Merlin Court Care Home - Avery Healthcare
from S H (Nephew of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Good staff, very helpful. The building is well maintained. The food is good.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Sincere thanks for your very kind and positive comments. Your appreciation contributes greatly toward building the morale of our Merlin team. All respective teams are highly committed to delivering a quality and personalised service for all our residents and family members. Many thanks.

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Review of
Merlin Court Care Home - Avery Healthcare
from Patricia H (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I find Merlin Court to be a bright and happy home and very welcoming. It has an atrium which leads out to a nice little garden. The staff are very friendly and helpful. The meals are nicely presented and the quality is to a good standard. They provide daily entertainment which is also varied and stimulating.

It overflows to invite the visitors also. On special occasions eg birthdays they provide a small gift and cake and make it a special time. Overall a home that aspires to a high standard.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your kind words regarding our lovely home. We endeavour daily to create the very best environment for our very amazing residents, relatives and visitors. Staff and residents alike are treated individually with kindness, understanding and compassion. Staff strive daily to deliver the highest standards of considered care and we pride ourselves on working as a Team towards excellence in quality living.

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Review of
Merlin Court Care Home - Avery Healthcare
from A C (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

My father spent 2 weeks of respite care after a hospital visit. He had a number of complications that the staff handled very well. They were friendly, reassuring and professional and showed genuine empathy even though he was only there for a short time. My father has a restrictive diet and did find

the food repetitive and not very exciting. Apart from that, the rooms are clean and comfortable, and the whole home has a welcoming feel to it. Thank you for looking after him so well.

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your feedback, it is always appreciated!

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Review of
Merlin Court Care Home - Avery Healthcare
from M W (Friend of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

Friendly, highly professional staff ensure that a wonderful relaxed atmosphere exists. Staff seem to genuinely care about wellbeing of the residents and nothing seems too much trouble. There always seems to be an activity going on outside of meal times including afternoon trips. Premises are spotless.

Well done!

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for the feedback, the team at Merlin Court are so happy you are pleased with the home!

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Review of
Merlin Court Care Home - Avery Healthcare
from K M (Daughter of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

Mum is enjoying her social life at Merlin Court, there is always someone for her to have a chat with. She really likes using the cafe area and being able to entertain visitors with tea and the homemade cakes. There's a full range of activities to choose from, yesterday we were all singing along together

with the visiting banjo player. It's always been important to Mum to have her hair done so she really benefits from the on-site hair salon and is looking forward to seeing the hairdresser tomorrow. Mum receives a daily menu and the meals are beautifully presented in the dining room. However, yesterday Mum decided she wanted her supper brought to her on a tray which the staff willingly did.
The upkeep and cleanliness are of a high standard and there is a comfortable friendly atmosphere. Mum loves the staff because they are all so friendly and kind to her.
The care my Mum receives is exceptional.

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your review, we are so happy that you are happy with Merlin Court!

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Review of
Merlin Court Care Home - Avery Healthcare
from F R (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Enjoyed two weeks of respite rest. The staff are very good and friendly. Gluten-free food was excellent. Modern and comfortable home.

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for the lovely review! The team here at Merlin Court appreciate it and we are so happy that you were happy with the home!

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Review of
Merlin Court Care Home - Avery Healthcare
from Angela N (Daughter of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Dad is very happy here, it has become his home. Care staff are so helpful.

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

The team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!

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Review of
Merlin Court Care Home - Avery Healthcare
from M H (Friend of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

Always friendly and everyone is happy. A joy to come in each day to visit. Staff always ready to help.
Always greeted with a hello and smile and chat from reception.

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

The team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!

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Review of
Merlin Court Care Home - Avery Healthcare
from Danielle F (Friend of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

I have visited my friend weekly for the last two years. Great empathy has been shown to her since her arrival. Initially unhappy to be in a "home", she is now both settled and content. The most impressive part of Merlin Court is the outstanding staff, courteous, cheerful and supportive not only to residents

but to relatives and friends.

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

The team at Merlin Court would like to say thank you for your review! It is very much appreciated, and we are happy you enjoy the services that Merlin Court has to offer!

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Review of
Merlin Court Care Home - Avery Healthcare
from Jane E (Private Carer of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

This is not in reference for one specific member of staff, it is for all the staff at Merlin Court. They are all very friendly, approachable and caring. I would highly recommend Merlin Court to anyone seeking a good care home, absolutely first class, five star.

Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Hello Jane, the team at Merlin Court would like to say thank you for your review! It is very much appreciated and we are happy you enjoy the services that Merlin Court has to offer!

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Review of
Merlin Court Care Home - Avery Healthcare
from D Y (Daughter of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting a close relative in Merlin Court for the last six months. I am hugely impressed with the excellent care and support they get. As soon as you walk into the reception area you are greeted with a big smile and a warm welcome by the receptionist. The carers and nurses are all so kind,

caring, understanding and always show respect and dignity. They all go the extra mile to both residents and families. The room and communal rooms are spotlessly clean. The housekeepers are another very kind and friendly team. Keep up the good work Merlin Court staff.

Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your incredibly kind review and we are delighted that you are so happy with Merlin Court. It's very much a team effort in Merlin Court and I know that they will be very happy to hear such positive feedback. Thank you again.

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Review of
Merlin Court Care Home - Avery Healthcare
from Simon S (Son of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

The team are fantastic, supportive, helpful and understanding. So pleased Mum spent her last months in this care home. Everything was always clean, tidy and welcoming. Thank you.

Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare

Dear Simon, thank you very much for your kind review. It was an honour and a privilege to care for your Mum during her stay with us and we would like to thank you so much for inviting our carers to Mum's funeral. I know that they were very grateful to be able to say their last goodbyes. Thank you again.

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Review of
Merlin Court Care Home - Avery Healthcare
from Andrew L (Son-in-law of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience

The decision to move your loved family member into a care home is always complex and emotional. We feel that the environment and care provided by Merlin Court has been exemplary. It is a "safe space" where elderly residents can thrive and interact socially with others, where staff genuinely demonstrate

empathy, always smiling and brimming with positivity. Thus allowing extended family to sleep soundly knowing that their mother/father is getting the best care delivered with compassion.

Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your extraordinarily kind review. It is both an honour and a privilege to care for people in their later years, and we are delighted to hear that you are reassured by our home and hope that you and your relative continue to be happy for many years to come. Thank you once again.

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Care Home Owned by Avery Healthcare Group in Wiltshire

Avery Healthcare Group Locations in Wiltshire (1)

Avery Healthcare Group Reviews in Wiltshire (67)

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

Merlin Court Care Home - Avery Healthcare

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