Avery Healthcare Group in Worcestershire | 1 Care Home

Review of
Droitwich Mews Care Home - Avery Healthcare
from M H (Relative of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The Chef and his team provided an afternoon tea in memory of our relative on Tuesday 21st January 2025. All the residents an Salwarpe joined in. The food, setting and ambience was excellent. There were a few emotional moments. My family felt humbled by the care provided for my family member and especially

for this celebration. The Chef provided fabulous afternoon tea. Croissants oozing warm brie and cranberries were a favourite. Please add to the residents menu. Thank you to your team.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort put in by the Chef and the team. Moments like these really show the importance of community and the bonds that are formed. Its heart-warming to hear how much care went into making it all memorable.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Nigel H (Friend of Resident) assisted by family/friend published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Our dear friend who was a resident at the Mews for 2 years was looked after with love and compassion by the team. Her life was beautifully celebrated at an afternoon tea party on Tuesday 21st January. All the team went above and beyond to make it a very special occasion. The food was fabulous, prepared

by the Chef and his team. It was enjoyed by all the residents, friends and relatives on Salwarpe. Many thanks to all the team at The Mews

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort of the Chef and the team. Moments like these show the importance of community and the bonds formed. It's heart-warming to hear how much care went into making it all memorable.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from M P (Son of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother is kept clean and warm, she is well looked after and well fed. She is in a safe and caring environment.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for saying that. We are really grateful for the opportunity to care for her, and it means a lot to hear such kind words.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Isobel M (Sister of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always very welcoming and smiling. Gentle and caring with residents. Home gives the impression of good management.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind review! We're thrilled to hear that you've had such a positive experience with our staff. We take great pride in creating a welcoming, caring environment for our residents, and it's wonderful to know that this has been reflected in your experience. Your feedback is greatly appreciated and encourages us to continue providing the best care possible.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Anita C (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

I contacted Droitwich Mews needing urgent respite care when my elderly mum became unwell and couldn't look after my dad. From the first contact with reception to the care staff that visited the house to access him everyone was kind and professional. They put us all at ease at a really difficult time.

Dad stayed over Christmas, the staff made it special for all the residents. They welcomed my mum and the rest of the family when they were working and not with their own loved ones. The home is spotless, beautifully decorated but it's the staff that make it shine.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind and thoughtful review. We're so glad we could support you and your family during such a challenging time. It's wonderful to hear that the care team made your dad's stay special over Christmas, and we truly appreciate you recognising their kindness and professionalism. Our staff are dedicated to providing not just excellent care, but also a warm and welcoming environment, so your words mean a lot to us. We're also pleased you found the home to be clean and well-decorated we strive to create a comfortable and caring space for all our residents. Thank you again for sharing your experience with us!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from W P (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Mum recently celebrated her birthday. We visited her in the afternoon and were made so welcome. We settled in the lounge and we were served hot drinks and a beautiful birthday cake was brought out to mum. Her great grandchildren were also given drinks and played with the selection of board games available

in the lounge. Since moving in six months ago mum has settled really well and is the happiest I've seen her in ages. There is an excellent programme of activities and exercise classes which mum enjoys participating in. The staff are all friendly and nothing is too much trouble. Moving into Droitwich is the best thing mum could have done.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your mum had a wonderful birthday celebration, and it's heart-warming to hear how well she's settled in at Droitwich Mews. The welcoming atmosphere, thoughtful activities, and caring staff all seem to have made a positive difference in her life. It's so reassuring to know that she is happy and thriving in her new home. What a lovely, supportive environment for her to enjoy her days!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from M S (Sister-in-law of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

Things have improved a lot over the last few months. Our relative became a resident at Droitwich Mews in July 2023. Initially, things were very good but then following changes in staff, lack of activities the standard of care deteriorated and it was noticeable in our relatives' behaviour. Over the last

few months, things have improved noticeably and there is a happier buzz around the home.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for sharing this update. I'm so glad to hear that things have improved at Droitwich Mews, especially after what sounds like a challenging period. It's great that the overall atmosphere and the care have been lifted, and it's always heartening to see positive changes reflected in your relatives well-being. If theres anything more we can do to continue supporting the improvements, please dont hesitate to reach out.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Amanda J (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Mum moved into the Mews 18 months ago. I am absolutely delighted with the care and support she has received. In fact I have recommended the Mews on at least 2 occasions. It's not easy visiting mum with dementia but I always walk out with a smile on my face and warmth in my heart knowing that she is

in the best place possible.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your heartfelt feedback. We are truly touched by your kind words and delighted to hear that your mum is receiving the care and support she deserves. It's wonderful to know that we have been able to bring you comfort and reassurance during your visits. Your recommendation means a lot to us, and we are committed to continuing to provide the highest level of care for your mum and all our residents. Thank you for trusting us with her care it's an honour to be a part of her journey.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from H W (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My mother moved to Droitwich Mews a few months ago and the transformation in her has been nothing but positive. When she was living at home alone she struggled with everyday living tasks and had little interaction with others. This had made her sad and lonely. Her move to Droitwich Mews has been a hugely

positive experience. She loves her new home as there is caring, respectful and attentive care for her whenever she needs it, but also an environment where she is encouraged to be as independent as she is able to be. My mother has no regrets about making the move into the Mews, and I can now relax in the knowledge that she is safe, cared for, happy and socialising. My mother participates in tai chi, yoga, art club and more! She gets to go on trips too, which she loves.

The staff are approachable and friendly. They tailor their care to the individual's needs and wants and have taken time to listen to the things that are important to my mother and give her opportunities to do things they know she'll enjoy.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful feedback. We are overjoyed to hear about the positive transformation in your mother since moving to Droitwich Mews. It's heartwarming to know that she feels safe, cared for, and happy while being able to engage in activities she loves. Our team takes great pride in creating a supportive environment where residents can maintain their independence while receiving attentive care tailored to their unique needs and preferences. It's incredibly rewarding to know that we've been able to bring joy and fulfilment to your mother's life-and peace of mind to yours. Thank you for sharing your experience and for trusting us to care for your mother. We'll continue to do everything we can to make her experience at Droitwich Mews as enriching and enjoyable as possible.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from R W (Stepdaughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Absolutely fabulous care home with supportive, friendly and caring staff, not just for the relatives staying here but for the families too. I can't think of anywhere else I would like my stepdad to be it is such a wonderful place.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so very much for your 5-star review. We are so pleased your experience with us here at Droitwich Mews has been so wonderful. We will always continue to ensure to provide the very best care and support for our residents and families.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from J S (Wife of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Droitwich Mews has a wonderful happy atmosphere the moment you enter the front door. Staff are so welcoming, helpful and caring to both residents and family. Nothing is too much trouble.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful 5-star review! Were thrilled to hear that you had such a positive experience with us. Our team is dedicated to providing compassionate and personalized care, and it means the world to us to know that our efforts have made a difference.Your kind words motivate us to continue striving for excellence. If theres ever anything more we can do to support you or your loved one, please dont hesitate to let us know.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Paul W (Son of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Welcoming and caring - Mom admitted 01/11/24 settled so much quicker than we anticipated - still a few tears from life's natural progression determining such care is a necessity - but relieved by the care, warmth and encompassing involvement of the staff and home which she needed. From a son's point

of view - such a relief and a joy.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for taking the time to share such a heartfelt review of our home. We are truly touched by your kind words and are so pleased to hear that your mum has settled in quicker than anticipated.We understand how emotional and significant this step can be, and it's our privilege to support both our residents and their families during this transition. It's wonderful to know that our team's care, warmth, and dedication have provided the relief and comfort you needed as a family.Please know that we are always here to ensure your mom continues to feel at home, engaged, and cared for. If there's ever anything more we can do to make her stay even better, don't hesitate to let us know.Thank you again for your trust in us - your kind words mean the world to our entire team.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Christine M (Friend of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The best care home I have ever visited. This is the standard every care home should aspire to.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with our care home. Our team works tirelessly to ensure that every resident receives the best possible care and attention. It's incredibly rewarding to know that our efforts have made a difference. If there's ever anything more we can do, please don't hesitate to let us know. Thank you again for your trust and support!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Claudia H (Daughter of Resident) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience

Dortiwich Mews is a smart, clean and stylish environment. It feels more like a hotel than a care home. That said, the staff are exceptionally friendly and whenever I visit, I am guaranteed a lot of laughter and positive vibes.
I can vouch for the food too, having recently enjoyed a private-dining Birthday

lunch. Snacks and hot drinks are always in plentiful supply and the facilities are fabulous (hair salons, cinema, beautician). There's plenty of parking and I thoroughly recommend it!

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your lovely review of our home. We are so pleased that your expereince with us has been positive. We strive to meet excellence in every department at Droitwich Mews so thank you for eiewing us so highly!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from J B (Sister-in-law of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Very cheerful and lovely environment. Plenty going on. The staff are very helpful and friendly. Also very tolerant of constant questions and requests for help. Food is good. Both my sister and her husband are eating much better than they were at home, and have put on weight. Lots of activities but unfortunately

usually have forgotten them by the time I get there.

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your review and kind words about our home. We are so pleased the staff are welcoming and accommodating. So pleased that your family members are happy and settled at our home.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from M W (Friend of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed with the warmth and friendliness of everybody we spoke to. The facilities offered are very exceptional more like going on holiday than being looked after. Would not hesitate to recommend.

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5-star review we are so pleased you found Droitwich Mews so welcoming, we aim to make sure residents feel as if they are having a holiday and it is wonderful to hear that we met the expectations. We hope to welcome you to Droitwich Mews again soon.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from L E (Daughter of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

We put Dad here for respite care so he could recover from a spell in hospital. He is very happy and pleased with the home.

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5* review of our home! We are so pleased that Dad enjoyed his rest here at Droitwich Mews we hope to see him soon for his cream tea!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Alison R (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

During the period Droitwich Mews needed to restrict visits, we were kept up to date with regular phone calls, which we very much appreciated. Thank you!

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5 star review. We really appreciate your kind words and we are so glad we were able to keep you updated reguarly during this time. We are so glad your family is happy with Droitwich Mews as your loved one's care home.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Giles J (Regular Volunteer) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and I always feel welcome and residents who I see do seem very happy and well cared for by the staff.

Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so very much for your five star review of our home. We are so pleased you are always made to feel welcome and that you enjoy visiting us. The residents take a lot of comfort from your visits, we look forward to welcoming you in the new year.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Gillian D (Daughter of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful and really interact with the residents. There are activities on daily and we sang carols around the piano on Monday. All the residents were given a Christmas hat to wear and it certainly got everybody into the Christmas spirit. The food served daily is delicious, as well as the

cakes and coffee during the course of the day. I highly recommend the home to anyone looking for somewhere for a relative to live comfortably and safely.

Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your five star review of our home. We are so very proud of our staff and the work they do here to make sure all our residents have the very best experience. We had a wonderful Christmas here at the home and we are pleased that you were able to be a part of it.

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Care Home Owned by Avery Healthcare Group in Worcestershire

Avery Healthcare Group Locations in Worcestershire (1)

Avery Healthcare Group Reviews in Worcestershire (115)

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

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