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Care Homes Owned by St Matthews Healthcare

  • Care Homes Owned by St Matthews Healthcare

St Matthews Healthcare Locations (7)

 

7 Care Homes owned by St Matthews Healthcare

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Hawthorne House

Jardine Crescent, Coventry CV4 9QS 

1.8 20 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 102 Rooms
Maple Leaf House

1 Dunsmore Avenue, Willenhall, Coventry CV3 3AG 

13 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 30 Rooms
The Moreton Centre

The Moreton Centre, Boscobel Road, St Leonards-on-Sea TN38 0LX 

2.9 2 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 64 Rooms
Kingsthorpe Grange Nursing Home

296 Harborough Road, Northampton NN2 8LT 

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • 51 Rooms
St Matthews Unit

29-31 St Matthews Parade, Northampton NN2 7HF 

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • 52 Rooms
Willowbrook House

77 South Road, Corby NN17 1XD 

5.8 12 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Mental Health
  • Substance Misuse
  • 43 Rooms
The Avenue

2 The Avenue, Spinney Hill, Northampton NN3 6BA 

5 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 32 Rooms

St Matthews Healthcare Reviews (52)

Reviews Posted for members of St Matthews Healthcare

Overall Experience

  • 8
  • 6
  • 0
  • 1
  • 5

Date Published

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Review of

Willowbrook House

from B M (Husband of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not even consider kenneling my dog here. There's a handful of care staff who care, but the vast majority are non empathic, untrained unapproachable people, meant to be carers, they couldn't care less. The management are all ignorant unless it's going their way, then they're all over you. Almost
every time I visited my wife she would be sat in her recliner chair wet with urine. I asked one person, I won't even call them care staff, to change my wife and she said it's only 2 hours since we changed her and she's not due for a change for another 2 hours. I even found my wife, who I must add is of zero capacity and can't do anything for herself, in bed soaking wet at 10am and it was from during the night, some of the sheet was dried yellow. Please don't send anyone to this non caring care home

Reply from Tendai Masunda, Manager at Willowbrook House

Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Please be assured that all issues raised were fully reviewed and investigated, with close involvement and oversight from the relevant regulatory bodies and allocated social worker. Throughout this process, we remained committed to open communication and worked closely with you to ensure that all matters were addressed appropriately. The well-being of our residents is always our highest priority, and we continually strive to improve our services based on feedback. If you would like to discuss any remaining concerns, we would be more than happy to speak with you directly. Please feel free to contact us. We appreciate your time and wish you all the best. Best regards


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Review of

Willowbrook House

from Alistair M (Husband of Resident) published on 26 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a recent resident at Willowbrook House and I cannot speak highly enough of the care she receives. A well run, kind and happy home. I visit very frequently and I am always warmly welcomed by the staff, who keep me well informed as to the state of her health and how she is settling in.

Reply from Tendai Masunda, Manager at Willowbrook House

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your wife is receiving the care and support she deserves at Willowbrook House. Our team works hard to create a warm, welcoming, and compassionate environment, and it's truly rewarding to know that this has made a difference for both you and your wife.We greatly value your visits and the partnership we have in ensuring her well-being. If there's ever anything we can do to further support you or your wife, please don't hesitate to reach out.Best regards


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Review of

The Moreton Centre

from J R (Partner of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Was asked to review after my most recent visit to my partner on his birthday recently.
Since my meeting with senior staff, my partner has, so far, finally had his hair and nails cut, and dental treatment completed, and I was very pleased to have been carefully listened to on this occasion. An improvement
at last.

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Review of

Hawthorne House

from C A (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your relative to this care home. Relative has been in 5 days on discharge from hospital despite daily request to mobilise. They have left her in bed on her own. She is used to being in a care home with people engaging with her, not left to lie on a bed like a dog. We have been asking for
an inflating mattress to prevent sores, no one has taken responsibility always passing the buck. Despicable care.

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Review of

Hawthorne House

from K M (Granddaughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

All staff are agency some speak little English.
There is no compassion present, my grandad lost 10kg within 4 weeks of being here, no supplements were provided.
He was given toast for breakfast and constantly coughing on liquids which I raised so many times that he needed a salt assessment that never
took place.
My grandad was left for 6 days with a fractured arm. How they were able to complete personal care without knowing was a joke, his arm was swollen and bruised and he was in pain!
I noticed his arm and a doctor was called in. He was then on morphine for the pain in the hospital. He then deteriorated that much after losing 10kg and the fractured arm that he passed away from aspiration which caused pneumonia so I was right he did have problems swallowing and if he had been assessed by the salt team he wouldn’t have lost 10kg in 4 weeks of being there. All of this led to the death of my grandad! The issue is it’s all agency staff that come and go. Never would I allow a family member to go here.

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Review of

Hawthorne House

from Susan A (Sister-in-law of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Management of this home is a joke, the company has had one manager after another, and recently a period where there was none. No evening/weekend management coverage. Very little continuity with care staff, the majority being Agency, of which a good percentage speak or understand little English, to the
point most of the time we have given up. In July, fire alarms were set off, at least twice a day for Staff training due to high turnover. Consideration? Was this given to the residents, who were left alone, or sitting below an extremely irritating fire alarm? Management is very rarely available for any concerns. Covid jab was given, request for this not to be done. I could go on and on!
A few staff have been excellent, but they are under pressure supporting the constant turnover of staff, no new member of staff can replace a permanent member it takes weeks and time with the resident to be a 100% member of the team. This 'home' is run on tick-boxing exercise and no more!

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Review of

Hawthorne House

from Naziar P (Sister of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As a family member, I feel each time we voice ourselves in regards to helping my brother in any way the staff see it as a negative thing. i.e. every time we voice something its taken negatively i.e. even just saying we want to take our brother out with his 121 to the park for a few hours was refused
and then further seen as the family being unreasonable (my brother had texted because the weather was warm and he just wanted to go out for few hours). I was shocked at the response and more importantly, was told the nurse has gone home stressed because of the family (all we did was ask for a reason for the change/refusal ? and a copy of the change of policy). Then to our shock, we all went park without my brother but then got a phone call from our neighbour that he was dropped off there! no communication from the care home at this point to say this happened and on top of that the 121 left him on his own there! I really hope other people feel like they cannot voice themselves and it really healthy to have 2-way communication.

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Review of

Hawthorne House

from Ann H (Daughter of Resident) published on 21 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Hawthorn House after a long hospital stay for assessments before being considered for transfer to a suitable environment. We were impressed from the outset by the dedicated and conscientious care staff provided. Dad has dementia with challenging behaviours but their care
and attitude was excellent. As dad has deteriorated they have shown compassion and understanding. They have provided dad with dignified care and us with moral and practical support. They have listened carefully and addressed our concerns. They have involved other professionals as needed and continued to keep us up to date and fully informed on dads needs and condition. We have requested dad stay at Hawthorn House for the rest of his now time limited care, secure in the fact he and us as a family will continue to be supported. Thank you to all staff involved.

Reply from Lorraine Saunders, Manager at Hawthorne House

Thank you for your feedback and we are thankful to be able to provide this care to your dad.


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Review of

Maple Leaf House

from Tracey G (Daughter of Resident) published on 11 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has given our father so, so much care. He was placed here as part of an NHS 6 week assessment. We are only 4 weeks in, but the care has been truly exemplary. Whilst our father will never be 'cured' of his dementia, we have seen such an improvement in his overall state. He is so much more settled.
As a family, we had already chosen a care home we had hoped he could live at post assessment, but such is the care he receives from absolutely every member of staff at Maple Leaf House, that we hope to secure a permanent placement once the assessment is over.

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Review of

Maple Leaf House

from Emma B (Great-Niece of Resident) published on 1 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is completely amazing. I cannot do it justice in words for the care and support they have for my relative and his wife of 73 years, a regular visitor. The care and support was unique, personal, dignified, kind and respectful. From housekeeper cleaner, chef, carer, nurse and manager everyone
plays a part in making care completely special. Life is unique and precious and this home attempts to respect and reflect that in its care.

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Review of

Willowbrook House

from Susan B (Daughter of Resident) published on 6 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Willow Brook in July as no longer safe at home. She has received the best care and settling in great. I have noticed she smiles more now. It has been hard for her, me and the staff with this virus but they have been so helpful with everything. Big thank you to all for what I thought
would be a difficult time, they have made a lot easier.

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Review of

Willowbrook House

from H S (Daughter of Resident) published on 12 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Brook House care home has gone from strength to strength over the two years that my mum has been in the home. We find that the staff provide a friendly, caring service. The management and senior carers listen to any concerns we have, and together we try to solve any problems. The catering team
always adapts the menu to suit my mums need, which can be challenging. A special mention goes to the two entertainment carers. They have worked hard to provide activities to stimulate all the residents. Facetime has been invaluable in these difficult times. Well done all!

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Review of

Willowbrook House

from S C (Son of Resident) published on 3 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy at the care home and her needs are well catered for. She has a good relationship with her carers and when I have been present they are kind and loving in their attitude.

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Review of

Willowbrook House

from H C (Daughter of Resident) published on 3 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is well-kept. Outside areas are good, staff are helpful and welcoming. Personal care (hygiene, etc) is good.

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Review of

Willowbrook House

from Helen M (Resident) published on 2 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here.

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Review of

Hawthorne House

from N F (Brother of Resident) published on 2 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just one thing that I noticed the TV has not changed. There are new channels of which may be of some importance, one of which has the golden oldies, which I feel may have some benefit to some of your guests.

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Review of

Hawthorne House

from John E (Son of Resident) published on 2 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you for the time and effort put into my dad's care. He was able to settle down as his challenging behaviour was well managed.

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Review of

Willowbrook House

from M S (Daughter of Resident) published on 10 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about one year. During that time we have always found the care to be excellent. All the staff are very good and will do anything to assist my mother in any way possible.
The food is always excellent and freshly prepared. Overall we are very happy with the care provided
here.

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Review of

Willowbrook House

from K W (Son of Resident) published on 11 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing is too much trouble for the caring and friendly staff (who occasionally are rushed off their feet).

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Review of

Maple Leaf House

from M C (Daughter of Resident) published on 8 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care since the day he arrived in February 2019.
The staff are exceptionally caring and attention to all patients. The food is varied, nutritious and residents are given choices. The environment is friendly and clean at all times. It's nice to see a care home look more
like a home than an old people's place.
I would not hesitate in recommending Maple Leaf to anyone.
The management and staff are first class.

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Awards / Recognitions (0)

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Frequently Asked Questions about St Matthews Healthcare

How many Care Homes does St Matthews Healthcare own?

St Matthews Healthcare own 7 Care Homes.

Which St Matthews Healthcare Care Homes have the highest review score?

Willowbrook House, The Moreton Centre & Hawthorne House have the highest review score.
St Matthews Healthcare in East Sussex St Matthews Healthcare in Northamptonshire St Matthews Healthcare in West Midlands

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Matthews Healthcare to verify any information. View our terms and conditions.