How many Care Homes does St Matthews Healthcare own?

St Matthews Healthcare own 7 Care Homes.

Which St Matthews Healthcare Care Homes have the highest review score?

Willowbrook House , The Moreton Centre & Hawthorne House have the highest review score.

St Matthews Healthcare | 7 Care Homes

Review of
Willowbrook House
from Alistair M (Husband of Resident) published on 26 December 2024

Submitted via Website • Report

Overall Experience

My wife is a recent resident at Willowbrook House and I cannot speak highly enough of the care she receives. A well run, kind and happy home. I visit very frequently and I am always warmly welcomed by the staff, who keep me well informed as to the state of her health and how she is settling in.

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Review of
The Moreton Centre
from J R (Partner of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Was asked to review after my most recent visit to my partner on his birthday recently.
Since my meeting with senior staff, my partner has, so far, finally had his hair and nails cut, and dental treatment completed, and I was very pleased to have been carefully listened to on this occasion. An improvement

at last.

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Review of
Hawthorne House
from C A (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Do not send your relative to this care home. Relative has been in 5 days on discharge from hospital despite daily request to mobilise. They have left her in bed on her own. She is used to being in a care home with people engaging with her, not left to lie on a bed like a dog. We have been asking for

an inflating mattress to prevent sores, no one has taken responsibility always passing the buck. Despicable care.

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Review of
Hawthorne House
from K M (Granddaughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

All staff are agency some speak little English.
There is no compassion present, my grandad lost 10kg within 4 weeks of being here, no supplements were provided.
He was given toast for breakfast and constantly coughing on liquids which I raised so many times that he needed a salt assessment that never

took place.
My grandad was left for 6 days with a fractured arm. How they were able to complete personal care without knowing was a joke, his arm was swollen and bruised and he was in pain!
I noticed his arm and a doctor was called in. He was then on morphine for the pain in the hospital. He then deteriorated that much after losing 10kg and the fractured arm that he passed away from aspiration which caused pneumonia so I was right he did have problems swallowing and if he had been assessed by the salt team he wouldn’t have lost 10kg in 4 weeks of being there. All of this led to the death of my grandad! The issue is it’s all agency staff that come and go. Never would I allow a family member to go here.

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Review of
Hawthorne House
from Susan A (Sister-in-law of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

Management of this home is a joke, the company has had one manager after another, and recently a period where there was none. No evening/weekend management coverage. Very little continuity with care staff, the majority being Agency, of which a good percentage speak or understand little English, to the

point most of the time we have given up. In July, fire alarms were set off, at least twice a day for Staff training due to high turnover. Consideration? Was this given to the residents, who were left alone, or sitting below an extremely irritating fire alarm? Management is very rarely available for any concerns. Covid jab was given, request for this not to be done. I could go on and on!
A few staff have been excellent, but they are under pressure supporting the constant turnover of staff, no new member of staff can replace a permanent member it takes weeks and time with the resident to be a 100% member of the team. This 'home' is run on tick-boxing exercise and no more!

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Review of
Hawthorne House
from Naziar P (Sister of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

As a family member, I feel each time we voice ourselves in regards to helping my brother in any way the staff see it as a negative thing. i.e. every time we voice something its taken negatively i.e. even just saying we want to take our brother out with his 121 to the park for a few hours was refused

and then further seen as the family being unreasonable (my brother had texted because the weather was warm and he just wanted to go out for few hours). I was shocked at the response and more importantly, was told the nurse has gone home stressed because of the family (all we did was ask for a reason for the change/refusal ? and a copy of the change of policy). Then to our shock, we all went park without my brother but then got a phone call from our neighbour that he was dropped off there! no communication from the care home at this point to say this happened and on top of that the 121 left him on his own there! I really hope other people feel like they cannot voice themselves and it really healthy to have 2-way communication.

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Review of
Hawthorne House
from Ann H (Daughter of Resident) published on 21 June 2022

Submitted via Website • Report

Overall Experience

My father was transferred to Hawthorn House after a long hospital stay for assessments before being considered for transfer to a suitable environment. We were impressed from the outset by the dedicated and conscientious care staff provided. Dad has dementia with challenging behaviours but their care

and attitude was excellent. As dad has deteriorated they have shown compassion and understanding. They have provided dad with dignified care and us with moral and practical support. They have listened carefully and addressed our concerns. They have involved other professionals as needed and continued to keep us up to date and fully informed on dads needs and condition. We have requested dad stay at Hawthorn House for the rest of his now time limited care, secure in the fact he and us as a family will continue to be supported. Thank you to all staff involved.

Reply from Lorraine Saunders, Manager at Hawthorne House

Thank you for your feedback and we are thankful to be able to provide this care to your dad.

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Review of
Maple Leaf House
from Tracey G (Daughter of Resident) published on 11 June 2022

Submitted via Website • Report

Overall Experience

This home has given our father so, so much care. He was placed here as part of an NHS 6 week assessment. We are only 4 weeks in, but the care has been truly exemplary. Whilst our father will never be 'cured' of his dementia, we have seen such an improvement in his overall state. He is so much more settled.

As a family, we had already chosen a care home we had hoped he could live at post assessment, but such is the care he receives from absolutely every member of staff at Maple Leaf House, that we hope to secure a permanent placement once the assessment is over.

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Review of
Maple Leaf House
from Emma B (Great-Niece of Resident) published on 1 April 2022

Submitted via Website • Report

Overall Experience

This home is completely amazing. I cannot do it justice in words for the care and support they have for my relative and his wife of 73 years, a regular visitor. The care and support was unique, personal, dignified, kind and respectful. From housekeeper cleaner, chef, carer, nurse and manager everyone

plays a part in making care completely special. Life is unique and precious and this home attempts to respect and reflect that in its care.

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Review of
Willowbrook House
from Susan B (Daughter of Resident) published on 6 October 2020

Submitted via Website • Report

Overall Experience

My mum was placed in Willow Brook in July as no longer safe at home. She has received the best care and settling in great. I have noticed she smiles more now. It has been hard for her, me and the staff with this virus but they have been so helpful with everything. Big thank you to all for what I thought

would be a difficult time, they have made a lot easier.

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Review of
Willowbrook House
from H S (Daughter of Resident) published on 12 June 2020

Submitted via Postal Card • Report

Overall Experience

Willow Brook House care home has gone from strength to strength over the two years that my mum has been in the home. We find that the staff provide a friendly, caring service. The management and senior carers listen to any concerns we have, and together we try to solve any problems. The catering team

always adapts the menu to suit my mums need, which can be challenging. A special mention goes to the two entertainment carers. They have worked hard to provide activities to stimulate all the residents. Facetime has been invaluable in these difficult times. Well done all!

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Review of
Willowbrook House
from S C (Son of Resident) published on 3 June 2020

Submitted via Postal Card • Report

Overall Experience

My mother is happy at the care home and her needs are well catered for. She has a good relationship with her carers and when I have been present they are kind and loving in their attitude.

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Review of
Willowbrook House
from H C (Daughter of Resident) published on 3 June 2020

Submitted via Postal Card • Report

Overall Experience

The building is well-kept. Outside areas are good, staff are helpful and welcoming. Personal care (hygiene, etc) is good.

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Review of
Willowbrook House
from Helen M (Resident) published on 2 June 2020

Submitted via Postal Card • Report

Overall Experience

I love it here.

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Review of
Hawthorne House
from N F (Brother of Resident) published on 2 March 2020

Submitted via Postal Card • Report

Overall Experience

Just one thing that I noticed the TV has not changed. There are new channels of which may be of some importance, one of which has the golden oldies, which I feel may have some benefit to some of your guests.

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Review of
Hawthorne House
from John E (Son of Resident) published on 2 March 2020

Submitted via Website • Report

Overall Experience

A huge thank you for the time and effort put into my dad's care. He was able to settle down as his challenging behaviour was well managed.

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Review of
Willowbrook House
from M S (Daughter of Resident) published on 10 January 2020

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for about one year. During that time we have always found the care to be excellent. All the staff are very good and will do anything to assist my mother in any way possible.
The food is always excellent and freshly prepared. Overall we are very happy with the care provided

here.

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Review of
Willowbrook House
from K W (Son of Resident) published on 11 December 2019

Submitted via Postal Card • Report

Overall Experience

Nothing is too much trouble for the caring and friendly staff (who occasionally are rushed off their feet).

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Review of
Maple Leaf House
from M C (Daughter of Resident) published on 8 July 2019

Submitted via Postal Card • Report

Overall Experience

My father has received excellent care since the day he arrived in February 2019.
The staff are exceptionally caring and attention to all patients. The food is varied, nutritious and residents are given choices. The environment is friendly and clean at all times. It's nice to see a care home look more

like a home than an old people's place.
I would not hesitate in recommending Maple Leaf to anyone.
The management and staff are first class.

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Review of
Hawthorne House
from G T (Daughter of Resident) published on 2 May 2019

Submitted via Website • Report

Overall Experience

I would like to say a huge thank you to all the staff who looked after my mother until her passing.

My mother was treated with respect and dignity throughout her stay at Hawthorne House. The staff were amazing right up to the end. Although they were so busy with other matters, time was always found

to spend time and see to my mother's needs and requests.

Their respect and compassion extended to family members as well.

So, many grateful thanks to Hawthorne House and it's amazing staff.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear G T, thank you so much for your kind words at what I am sure is still a difficult time for you and your family. It is so welcome when we receive such praise for all the staff to read this and see how valuable their efforts and kindness is to us all.
Thank you once again.
Mike

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Care Homes Owned by St Matthews Healthcare

St Matthews Healthcare Locations (7)

St Matthews Healthcare Reviews (51)

Reviews Posted for members of St Matthews Healthcare

Willowbrook House

The Moreton Centre

Hawthorne House

Hawthorne House

Hawthorne House

Hawthorne House

Hawthorne House

Maple Leaf House

Maple Leaf House

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

Hawthorne House

Hawthorne House

Willowbrook House

Willowbrook House

Maple Leaf House

Hawthorne House

Awards / Recognitions (0)

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Frequently Asked Questions about St Matthews Healthcare

How many Care Homes does St Matthews Healthcare own?

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