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Care Homes Owned by Allen Heath

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Allen Heath Locations (2)

 

2 Care Homes owned by Allen Heath

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Copper Beeches

138 High Street, Collingham, Newark-on-Trent NG23 7NH 

3 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • 20 Rooms
Farriess Court

103 Boulton Lane, Alvaston, Derby DE24 0FF 

7 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • 26 Rooms

Allen Heath Reviews (10)

Reviews Posted for members of Allen Heath

Overall Experience

  • 7
  • 2
  • 1
  • 0
  • 0

Date Published

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Review of

Copper Beeches

from Sheila W (Resident) assisted by family/friend published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been a resident of Copper Beeches since May 2022. Overall, I am very satisfied with my care. I have Parkinson's; therefore, my mobility is limited, and the staff understand my condition and the importance of medication timing. The only thing I am not totally happy with is the variety of times
the staff get me up in the mornings, any time between 8 and 10? Generally, the staff are very good.

Reply from Allen Heath, Managing Director at Copper Beeches

It is regretful that you should feel that way regarding the time you get out of bed, however, you are asked every day about the time you get up, and you get up when you wish. We are not regime or task orientated and we ensure that your individual needs are met fully. You go to bed when you wish and are fully aware of how the call system works. We respond in a timely manner every time you need us and it is just unfortunate that you seem to not recognise the attention given to you.


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Review of

Copper Beeches

from Carol C (Daughter of Resident) published on 5 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The turnover of staff is worrying. Hopefully, new management might help. As a daughter of a wonderful 100-year-old lady, I have concerns that the central heating is not working. My other concern is no communication. I need to be informed when there are any problems with mum, not after an event.

Reply from Allen Heath, Managing Director at Copper Beeches

At the time of writing this review, the heating had been working for 2 days, and you had visited during that time. The heating system had a complete failure however we were able to maintain a consistent 22 degrees within the home. Each resident had their own individual heater and the communal areas were also monitored and maintained 22 degrees. Hot water was continually available during this time thanks to our emergency immersion heaters. You were regularly kept up to date with any changes in your mother's condition and we made a special effort to ensure that the care delivered to your mother was of the highest quality. You were kept informed as to the changes in your mother's condition as and when they occurred, and these changes have to be quantifiable i.e. we have to be sure that what we are saying is correct, and that we have taken appropriate measures to ensure the wellbeing of any one individual. To do otherwise has, in the past, caused undue anxiety.


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Review of

Copper Beeches

from L W (Daughter of Resident) published on 12 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident now for six months. The care she receives is consistently good. She has a lovely room, and when receiving personal care, she is treated with dignity and kindness. The staff work well as a team and communicate with the family. Mum enjoys all the food, stating it is tasty and varied.
The home offers activities which help Mum's dexterity. Overall, a well-run home with excellent care.

Reply from Lin Amos, Manager at Copper Beeches

Thank you for taking the time to complete the review card. Your mum is a part of the Copper Beeches family. Thank you again for your support.


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Review of

Farriess Court

from Mandy H (Daughter of Resident) published on 23 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are fantastic, nothing is too much trouble. It gives me total peace of mind to know that my mother is safe and happy in this care home. I would recommend to anyone looking for a care home.

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Review of

Farriess Court

from Tracy D (Daughter of Resident) published on 10 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff were amazing, helpful and reassuring. As regards the manager nothing was too much trouble, very polite, knowledgeable and had the time to talk about mum's care. I would highly recommend this care home as being fabulous.

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Review of

Farriess Court

from Michelle S (Daughter of Resident) published on 18 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Farriess Court on any level. Since mum first became a service user the care and commitment of all staff has been on the highest level. The home is very clean and tidy. The staff are friendly and attentive. I've been informed of mum's well-being on a regular basis. The covid guidelines
are being met very stringently. Mum is so happy and healthy looking thanks to all the staff here.

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Review of

Farriess Court

from Adele T (Daughter of Resident) published on 18 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and understanding given to my mother very good. The staff are always very pleasant and willing to find things out for you if you need to know anything. Nothing is too much trouble for them. And they treat the residents with the utmost dignity. And the home itself is always fresh
and clean.

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Review of

Farriess Court

from Chloe M (Granddaughter of Resident) published on 18 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in this home, the staff are so lovely and have kept us informed regarding my nan all the way through the Pandemic, via email and telephone. My nan is always looking presentable when I have been to visit and before coming to the home was extremely underweight, since being at Farriess Court
she has gained weight and now at a healthy stable weight. My nan says she loves the staff and all the other service users and wouldn't want to be anywhere else which is a pleasure to hear. The manager is very approachable and always easy to contact. The manager and the staff team ensure that my nan is getting the best quality care. I can not thank them enough for all they have done.

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Review of

Farriess Court

from Scott P (Friend of Resident) published on 14 December 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Farriess Court is a wonderful care home, my friend is currently living in the home and she is very well looked after by the staff, who are friendly and caring.


When I went in the residents were all singing Christmas songs and really seemed at home there.


Would recommend to anyone looking for a

care home in the area.

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Review of

Farriess Court

from Chrissy F (Daughter of Resident) published on 31 July 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride of Derby care home! Outstanding.
I moved my mum into this care home just over a month ago. Within two days my mum had amazingly, settled in and happily made it her home. This fact can only be attributed to ALL the wonderful staff that work there.
Farriess Court may be a small care home but
it is hugely welcoming and filled with the most caring, thoughtful, friendly staff.
It gives me total peace of mind knowing that my mum is in such excellent caring hands.

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Awards / Recognitions (0)

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Frequently Asked Questions about Allen Heath

How many Care Homes does Allen Heath own?

Allen Heath own 2 Care Homes.

Which Allen Heath Care Homes have the highest review score?

Farriess Court & Copper Beeches have the highest review score.
Allen Heath in Derbyshire Allen Heath in Nottinghamshire

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