from Ben J (Resident) published on 3 February 2023
Submitted via Website • Report
Overall Experience2.0 out of 5
The policy clearly states smoking is not permitted, cigarette ends are plastered everywhere. Rudeness and no manners towards staff, ask to do activities and smoking comes as a priority. Cleaned them myself yet more appear scattered around. Feeling disrespected during my stay here as the smell of cigarettes
is disgusting, also harmful to habitat and wildlife, and could also cause a fire if not careful. Cigarette ends are being put out in the sink in the communal area. The policy clearly states cigarettes are banned in the United Kingdom since 2007 which means no smoking is permitted in public places. It needs to be reviewed thoroughly by Health and Safety Executive and also Environmental Health Officers/Fire and rescue. However, this is causing unwanted health issues that are not what's needed. Also clearly being done near the CCTV. This needs to be addressed by local authorities, most of the residents support Manchester United.
Reply from Kiri Abrams, Regional Manager at Eagle House Residential Care Home
Thank you for your review. We take these concerns very seriously. Firstly, we have a strict smoking policy in place, which is clearly stated and communicated to all staff and residents. We regularly…read more
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