Care Homes Owned by Hatzfeld Care Ltd in Lincolnshire

Reply from Kiri Abrams, Regional Manager at Eagle House Residential Care Home

Thank you for your review.
We take these concerns very seriously. Firstly, we have a strict smoking policy in place, which is clearly stated and communicated to all staff and residents. We regularly remind and educate everyone about the harmful effects of smoking and the importance of abiding by the policy.
To ensure compliance, we have designated smoking areas outside the premises where cigarette ends can be properly disposed of. We also regularly clean these areas to maintain cleanliness and prevent any accumulation of cigarette ends. Additionally, we provide wall-mounted ashtrays in these designated areas to encourage proper disposal.
Regarding rudeness and lack of manners towards staff, we have a zero-tolerance policy towards disrespectful behaviour. Our staff undergo training to handle such situations professionally and are encouraged to report any incidents to management. We take immediate action to address and resolve any issues, ensuring that all staff members are treated with respect and courtesy.
Furthermore, we acknowledge the potential fire hazards associated with improper cigarette disposal and the impact on the environment and wildlife. We work closely with relevant authorities, such as the Health and Safety Executive, Environmental Health Officers, and Fire and Rescue, to conduct regular inspections and implement necessary safety measures. This includes enforcing the ban on smoking in public places and ensuring proper disposal of cigarette ends.
Overall, we are committed to maintaining a safe, respectful, and smoke-free environment for all residents and staff. We appreciate the feedback and will continue to monitor these concerns in order to provide the best possible experience for everyone involved.