Oak Tree Care Group in Lincolnshire | 1 Care Home

Review of
White Gables Care Home
from Susan A (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Would like to thank you for the excellent care my mum received here . The staff are amazing and kept me informed of mums health and care at all times sadly she passed away on 25/2/2025 peacefully. She loved it here and really appreciated them even in the last few months when her health deteriorated.

I couldn't be more grateful to them for there care she received

Reply from Deepika Jayapalan, Home Manager at White Gables Care Home

Thank you so much for your kind and heartfelt words. On behalf of the entire team at White Gables, please accept our deepest condolences on the passing of your mum. It was a privilege to be part of her care journey, and we are honoured to have supported her during her time with us.Your feedback means a great deal to the staff, who work with such dedication and compassion every day. Knowing that your mum felt safe, cared for, and appreciated - especially in her final months - is incredibly meaningful to us. We are also truly grateful for the trust you placed in us and for allowing us to be part of her life.Please do not hesitate to reach out if we can be of any support to you or your family during this time. Sending you and your loved ones our warmest thoughts and sincere sympathy.With kind regards, Registered ManagerWhite Gables Care Home

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Freda H (Widow Widower) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My husband spent his final days here and the care was excellent. He was kept, very comfortable in an immaculately clean, warm room and treated with great respect by the staff. All of his needs were dealt with carefully and promptly. My family and I were always welcomed in a very positive way and staff

gave us time to answer any questions we had. We couldn't have asked for a better place for his final days.

Reply from Deepika Jayapalan, Registered Manager at White Gables Care Home

Dear Freda, Thank you so much for your kind and thoughtful words. We are truly sorry for your loss, and it was our privilege to care for your husband during his final days. Knowing that he was comfortable and treated with respect means a great deal to us. Providing compassionate care and creating a comforting environment for both residents and their loved ones is at the heart of what we do. Thank you again for taking the time to share your experience. Please don't hesitate to reach out if there's anything more we can do for you and your family. With warm regards, Registered Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Sandra M (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

First, I must apologise for not submitting a review earlier, I have been meaning to but just not got round to doing it. I know how important reviews can be when someone is looking for a home for their loved one. My Mum was at White Gables from November 2023 until March 2024. All of the staff were friendly

and caring, always with a smile. My father used to visit every day in the afternoon and they always made him a cup of tea when on their busy rounds and took the time to talk to him too and ensure that he was coping. My Mum received the best care, she was always clean and dressed and took part in activities, such as making Christmas decorations, which she enjoyed. Sadly, Mum passed away in March 2024. She was treated with such care and dignity in her final days and we could not have asked for more from the staff. It is a lovely care home in pleasant surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from S P (Wife of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

The entire staff team at White Gables exude kindness and care. When I visited my husband once/twice every day, I always experienced smiley faces, patience and politeness.
The nursing staff were both proactive and responsive. My husband was at the home for his final weeks, following stays in hospital.

His palliative care was given in a dignified and thoughtful way. All the staff are to be praised for the manner in which they carry out their often challenging tasks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from P R (Husband of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

I often visit my wife at mealtimes, because I still like to feel like I'm still caring for her. My wife is on a liquid diet. The staff check we are both ok. They often offer me a drink even though it's a really busy time. White Gables doesn't smell, it has pleasant gardens. The staff are friendly. Thank

you, for looking after my wife.

Reply from emma arnold, Home Manager at White Gables Care Home

Good Morning. Thank you for the review. I am pleased to hear the staff are friendly and you have a pleasant experience when visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Nigel S (Son of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

The home is warm and clean.
Staff are very friendly and attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Glynis S (Resident) assisted by family/friend published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience

First 6 months, amazing. Since the new owners have taken over most of the staff have left. The food portions have gotten smaller, and medical care (dietary and medication) has been ignored or late. A lot of agency staff are here now and the care is not consistent. I had no tablets for 3 days because

of a mix-up. No butter or cheese for tea so I had 2 dry crackers, unacceptable! My room is dirty too.

Reply from Charleen Trueblood, Home Manager at White Gables Care Home

We are so sorry you feel this way regarding the care you receive here at the home. We strive to support all our residents in a caring and safe manner. We do have several options of meals per day, and we promote a varied diet of a nutritional value. We have a nurse on duty 24 hours a day and linked to one GP surgery for the whole home which always promotes consistency and support with weekly ward rounds. The home has an excellent care team, and we use minimal agency workers. The home is cleaned to a high standard, but some residents choose not to have this service every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from L J (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

Lovely kind and compassionate staff. Very gentle and caring.
We spent night and day with them by my mother's side. They showed us compassion and kindness at all times. Nurses and staff are all very knowledgeable and the home is kept nice and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Yvonne B (Daughter of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience

I can't fault White Gables which became home for the last six weeks of Mum's life. Myself and my husband were made welcome. Everything was explained to us, even the way the meals were prepared. They were very understanding with her and dealt with her needs, especially after she had a fall in the night.

We would like to thank the manager and the agency nurse for the exceptional care that they gave Mum in the time she was there and all the other members of staff. The final two days were very hard, but our wishes were taken into consideration regarding the final hours of Mum's life. We were told that she wouldn't be alone in her final hours and she was also made very comfortable and pain free. Once again, thank you for all your care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Jade L (Granddaughter of Resident) published on 11 August 2022

Submitted via Postal Card • Report

Overall Experience

Staff were very friendly and welcoming. They ensured we were all comfortable and offered refreshments during this heat. The home itself was very clean and inviting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Lorraine C (Daughter of Resident) published on 11 August 2022

Submitted via Postal Card • Report

Overall Experience

Fantastic care home. Nothing too much trouble for the staff. Mum and Dad always look clean and well cared for. Staff keep you well informed of any changes to care or treatment. Involved in the care plan and all reviews. Can't praise this care home enough. Well-led team, from manager to maintenance.

Excellent all-round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Barbara W (Stepdaughter of Resident) published on 3 August 2022

Submitted via Website • Report

Overall Experience

My stepmother is very happy at White Gables and she tells me constantly. The staff are very attentive, not only with her but with me as well.
I couldn’t be more grateful.
The staff in general make an effort to ensure that the residents are comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Mervyn B (Husband of Resident) published on 6 May 2022

Submitted via Postal Card • Report

Overall Experience

My wife has been in White Gables for nearly four years and her care could not be bettered. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from J S (Husband of Resident) published on 12 April 2022

Submitted via Postal Card • Report

Overall Experience

I am very pleased indeed with White Gables - staff, facilities, meals and choice of meals and ability to try and resolve my wife's mobility at night problem. There were always to be difficulties with the ongoing problem created with the onset of my wife's Alzheimer's disease. Every effort has been made

to make my wife's stay enjoyable, to the extent that she has often remarked 'I like this place!' which in itself is gratitude indeed. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Charlie P (Granddaughter of Resident) published on 3 February 2022

Submitted via Website • Report

Overall Experience

My lovely grandad passed away at White Gables on January 31st. He had been a resident for about 6 weeks (sorry if I get the timing wrong). I had travelled from London to be with him at the end. I cannot begin to express my gratitude for the incredible care he was given. The carers and nurses truly not

only cared about him but also me, and treated him with the utmost respect and dignity. They looked after me when I was struggling with what was happening and they always talked to him and about him with such compassion. The staff at this home are second-to-none and anyone would be lucky to be a resident here or relative of a resident. Thank you to the carers and every other member of staff that cared for Grandad and me over the last four days. The unbearable was made easier because of the love you showed us. I will never forget you and what you’ve done for us. Thank you. We love you. Keep caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from E F (Granddaughter of Resident) published on 7 December 2021

Submitted via Website • Report

Overall Experience

After having a bad experience with a previous care home, as a family, we were anxious about where to go next. However, I cannot thank the manager and all the staff at White Gables enough! We feel comforted knowing my grandma is settled and well looked after. The staff are so lovely and accommodating.

Thanks again for all your hard work, it really is appreciated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from S N (Granddaughter of Resident) published on 4 October 2021

Submitted via Website • Report

Overall Experience

The care at this home is second to none. The staff are friendly and reliable and make you feel at ease. They have been great with my Nan all through the pandemic and have made sure that we have continued to have contact in these difficult circumstances. I would like to thank each and every one of you

for what you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Elizabeth C (Wife of Resident) published on 17 June 2021

Submitted via Postal Card • Report

Overall Experience

I cannot explain how relieved I am that my husband is so well cared for. The covid virus has caused so many problems for all the staff to cope with. I do miss him but knowing he is well cared for is a comfort for me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Jane B (Wife of Resident) published on 1 March 2021

Submitted via Postal Card • Report

Overall Experience

The standard of care provided is extremely high and all staff are very approachable and friendly. I have seen a remarkable improvement in my husband's demeanour since being at White Gables.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Gables Care Home
from Lesley R (Daughter of Resident) published on 4 August 2020

Submitted via Postal Card • Report

Overall Experience

My mother and father were both in this home. My father died of Coronavirus in April. The care is very good, but I find the communication a bit lacking. I have Lasting Power of Attorney for my mother for finance and her welfare but wasn't told that she had 2-tests for Coronavirus by the staff. Additionally,

she has lost many items of clothing, and the quality of food has declined in the last couple of months. Overall, my mother and I are very happy with the care and attention that she receives. I would recommend White Gables.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at White Gables Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you feel communication from the home was an issue. The Home Manager is available daily by email or phone to discuss any concerns you might have. Our housekeeping team have informed us there are two residents with the same initials, and an offer of laundry ID buttons was made to try to resolve this issue. We aim to provide enjoyable, nutritious meals for all our residents, and I am pleased to say their feedback has been positive. Please be assured resident weights are monitored either weekly or monthly as needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Oak Tree Care Group in Lincolnshire

Oak Tree Care Group Locations in Lincolnshire (1)

Oak Tree Care Group Reviews in Lincolnshire (66)

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

White Gables Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers