Welford Healthcare in Bath & North East Somerset | 1 Care Home

Review of
Ivybank House
from S M (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

The whole team are fantastic. They have made my mother very welcome. The staff are so very kind to the family of residents as well as the residents themselves. I felt very safe knowing they are looking after my mum. My mother enjoys the food she loves her room and the surroundings are beautiful too.The

whole place is very tidy and kept clean. I am very happy that my mum was found such a lovely home. The staff are always on hand if you need any help.

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Review of
Ivybank House
from Alison F (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My father in law looks clean and well presented everyday. He is more than happy and content and wishes to stay, saying "I am happy here, its peaceful". I have no concerns about his welfare at all and know that he is well cared for and engaging in activities and conversations, which he hasn't done for

so long, prior to his stay at Ivybank.

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Review of
Ivybank House
from Mandy W (Daughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Mum moved into Ivy Bank from another town after she broke her hip and was no longer able to look after herself in the retirement flat. Four months later she is really happy at Ivy Bank. From the beginning, when my husband and I set out to find a care home, Ivy Bank stood out as having friendly, caring

staff and a homely and welcoming feel. Everyone really supported mum during the transition period. She really loves her room, which staff helped us make her own. She says, "It feels really safe here. All the staff are so caring and helpful. It's homely, warm, the meals are delicious and I love joining in the activities. We all have a great laugh." Everyone in the care home made her 90th birthday a really special occasion with a beautiful cake and flowers. She enjoyed having her room decorated and all the fuss. We visit mum every few days and the fabulous staff always have an update for us, as well as a welcoming smile.

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Review of
Ivybank House
from R T (Son of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum is so happy at Ivybank, she transferred from another care home in another part of the country and is so pleased she did so. Mum says 'the staff have a sense of humour and cannot do enough for me'.
As a family member, I always find the staff welcoming and approachable even when they are incredibly

busy - whether you are a resident or family member, you can see the Ivybank team working hard to make you feel part of the Ivybank community.

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Review of
Ivybank House
from Mary S (Daughter of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Mum was a resident at Ivy Bank for approximately 13 years, and throughout that time we were extremely happy with the care which was provided. From day one mum felt at home, and was relaxed in the lovely surroundings, and enjoying the variety of meals and homemade cakes! Ivy Bank has a lovely, welcoming

ethos, and the staff soon felt like part of our extended family. The staff were very caring, and always had a smile and kind words for mum. They would go above and beyond to ensure that everything was just perfect for her. I don't believe that we could have found a better place for mum to spend her final years. Sadly, mum passed away just 4 weeks before her 100th birthday, and the staff were amazingly supportive to us during her final days. Plans had been in place to celebrate her birthday, and Ivy Bank very kindly invited us to attend a celebration tea with them on that date, which was so special and will always be remembered fondly by her family.

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Review of
Ivybank House
from S H (Daughter of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

Excellent home very professional and friendly and caring. My mother had a great stay here and I was able to fully relax knowing she was safe and happy.

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Review of
Ivybank House
from Nicky S (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

All the staff in the home have been so friendly, open and happy to listen to relatives. Always a smile on their faces.
Mum seems a lot better and more settled and the door is always open if anything needs addressing.

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Review of
Ivybank House
from Angie S (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

My mother was at Ivybank House Care Home, Bath, for nearly a year. From the moment of our first visit, we were made to feel welcome.
Mum took a while to settle in but the staff persevered, encouraging her to join in activities and outings.
She came to love going out in the minibus and commented about

the potholes and new buildings going up.
The staff always let me know about events and I would join in cream teas when I could!
The communication was brilliant. I always got a call if the doctor had been in and any other issues.
Anytime you asked any of the staff about Mum they always knew who she was and how she was doing.
In the last few months, Mum's health deteriorated with a couple of hospital visits. They always packed her go-bag with everything she might need and want.
Sadly, Mum died at the beginning of the year and the staff were so kind to me and the family.
It was truly a home from home and I was always confident of their outstanding care, especially when I was away on holiday.

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Review of
Ivybank House
from S L (Sister of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

I would just like to thank the manager, her deputy and all the wonderful staff at Ivybank House for the continued care and support given to my brother and myself. Their sheer dedication is truly admirable. They all make this home a very special place.

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Review of
Ivybank House
from Claire H (Daughter of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

The team at Ivybank House Care Home in Bath are incredible. Every time I visit Dad, it's like going to see friends and family. The whole team get on so well and all work incredibly hard. They consistently go the extra mile for the residents. The food is excellent and the activities, socials and parties

they organise are fantastic. We could not have found a better place for Dad.

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Review of
Ivybank House
from Anne H (Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience

Have been here three months - moved to be near family. First experience of full-time care - impressed with room, staff, care and food. Enjoy the care system and not having to cook my own meals! Room is comfortable and roomy and is kept clean and tidy. Food is varied and tasty. Staff are all lovely,

caring and chatty - I enjoy the chat time.
My room is on the ground floor and is spacious and has two aspect windows which is great. I enjoy walking out around the garden which is quite flat with chairs and tables - usually shrubs and flowers to enjoy. Plus buds etc. Also, enjoy the many trips out in the minibus - interesting and fun.

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Review of
Ivybank House
from Anthony B (Son of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience

We feel that the level of care that Mum is receiving could not be bettered. We knew that Mum can be "awkward" at times but she is always treated with dignity, respect and an appropriate level of humour. She's always smartly dressed, clean and with her hair looked after. All the staff deserve the highest

praise.

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Review of
Ivybank House
from Mavis M (Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience

I'm glad I'm here - nice room, nice people. I couldn't be happier. Thank you.

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Review of
Ivybank House
from J S (Daughter of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience

Having gone into Ivybank House Care Home for a temporary stay five months ago, Dad soon decided that he wanted to stay permanently. He is full of praise for the care he receives from all the staff, their friendliness and the dignity with which they treat him.

Reply from Harriet Sharland, Marketing Assistant at Ivybank House

Thank you so much for your kind words and positive review! We're thrilled to hear that your dad is enjoying his time at our care home. We strive to create a warm and welcoming environment for all our residents at Ivybank House Care Home.

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Review of
Ivybank House
from Jayne F (Daughter of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience

Ivybank House Care Home has a homely feel with a constant buzz of activity. All the staff have been extremely friendly, helpful and caring. Transitioning my mum from Wales into care near me has been such a smooth process thanks to all the helpful staff.
Mum has settled straight in and loves the organised

trips out and stress-free living. Everyone who visits Mum is made to feel very welcome.
Knowing Mum is happy in a safe and caring environment and now close to me has given me peace of mind.

Reply from Harriet Sharland, Marketing Assistant at Ivybank House

Your review brightened our day! It's wonderful to hear that your mum is having a positive experience at our care home. We're committed to ensuring a high standard of care and a comfortable living environment for all our residents at Ivybank House Care Home. Thank you, Jayne.

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Review of
Ivybank House
from D C (Daughter of Resident) published on 15 June 2023

Submitted via Postal Card • Report

Overall Experience

Mum seems very settled and happy at Ivybank House Care Home. She enjoys the trips out and the activities provided. As long as she is happy, we are happy!

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Review of
Ivybank House
from Charles B (Son of Resident) published on 15 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at this care home for about a year. She has been treated very well. The staff are very helpful and supportive. There are lots of activities. She particularly likes the trips out in their own minibus. There are normally one or two of these every week.
The rooms are bright and cheerful

and have all the necessary facilities. There are nice grounds with lots of plants and trees which she enjoys going around when the weather is suitable.

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Review of
Ivybank House
from Richard T (Son of Resident) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at Ivybank House for many years. From the very beginning, the care and attention has been excellent. The food has been of a consistent and excellent quality. The entertainment offered has always been fun, with a mixture of educational and historical projects. I often refer to Ivybank

as 'the fun factory', it's happy atmosphere is so good! All the staff, from management, carers, cleaners and chefs, should be congratulated and thanked for their combined efforts.

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Review of
Ivybank House
from V V (Daughter of Resident) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience

The staff are amazing. All very caring and attentive to my dad.

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Review of
Ivybank House
from T C (Son-in-law of Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law settled into Ivybank House Care Home immediately. The staff are wonderful. Her appetite returned and she soon made friends and joined in the activities and excursions. When she went into hospital she said she was looking forward to going home and I asked her where she meant and she

replied Ivybank.
That was her new home and she could not wait to return.

Reply from Harriet Sharland, Marketing Administrator at Ivybank House

Thank you, T C, for taking the time to share your positive experience with us. We're overjoyed to learn that your mother-in-law is thriving in our care. We're here to provide a safe and nurturing home for all residents Ivybank House. Have a wonderful day.

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Care Home Owned by Welford Healthcare in Bath & North East Somerset

Welford Healthcare Locations in Bath & North East Somerset (1)

Welford Healthcare Reviews in Bath & North East Somerset (77)

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