How many Care Homes does Monarch Healthcare Ltd own?

Monarch Healthcare Ltd own 12 Care Homes.

Which Monarch Healthcare Ltd Care Homes have the highest review score?

Clifton Manor Nursing Home , Kingfisher Court & Rutland Manor Nursing Home have the highest review score.

Monarch Healthcare Ltd | 12 Care Homes

Review of
Rutland Manor Nursing Home
from Lynn C (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Our mum has been a resident here for the past two years. The care she receives is excellent and has continually been like this since she arrived.

The staff are always friendly and make us welcome on our visits. Mum is looked after well and enjoys the meals and personal care she receives on a daily

basis.

The Management team have always found time to discuss mum and any questions that I need
to ask.

We couldn't have wished for a better home for her to be in - thanks to everyone.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thankyou for taking time to share your thoughts and experiences. We are pleased your Mum receives excellent care at the home and staff are available to discuss any questions you have

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Review of
Croft Care Home
from A P (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Mum had to move into a care home due to a very bad fall at home and mobility issues.
Overall the family are very pleased with the care home.
Mum has struggled with leaving her own home - which I understand- and on the whole, it's been a good success.
We know that mum is well looked after and cared

for and safe.

Reply from Mandy Reeves, Operations Manager at Croft Care Home

Thankyou for your review of The Croft and your experiences. We are so glad you find Mum is well cared for and safe, we do understand how difficult it is for people to leave their homes of many years and live in a new home. We hope Mum continues to settle

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Review of
Pinxton Manor
from Adam H (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

The staff at Pinxton Manor have been brilliant in caring for my Dad over the last 18 months, we couldn't have asked for more in any way.
In his last days they were so caring and professional, both to him and us as a family
At the very end of his life they were with us at every step.
Through my

dad's illness we saw various care homes and in Pinxton Manor I think we saw the best of it. To us they are a very special team of people.
As a family we can't thank the staff enough for all they did.

Reply from Jacki Perry, Operations Manager at Pinxton Manor

Thank you so much for taking the time to leave such a lovely review, it is much appreciated and we are pleased everything could be as good as possible at such a difficult time. I will pass on your comments to the team. I agree they are a very special team of people. Thank you and our thoughts are with you and your family. Best wishes

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Review of
Autumn Grange Nursing Home
from T B (Husband of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My wife needed urgent respite due to falling ill while I was recovering from a knee operation .
Autumn Grange offered all the care she required .
The staff went above & beyond in making my wife comfortable .
Family members were made to feel welcome during visiting , nothing was too much trouble

.
The whole family had total peace of mind knowing she was being taken care of properly .
We would not hesitate in using this care home again & would recommend to anyone wanting genuine care .

Reply from Jacki Perry, Operations Manager at Autumn Grange Nursing Home

Thank you for your lovely review. We are very pleased all went well for your wife and please don't hesitate to contact us if you ever need anything in the future. We send our best wishes. Kind regards

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Review of
Clifton Manor Residential Home
from Debbie H (Goddaughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

After being resistant my Godmother was no longer able to cope on her own. From the start the home were very welcoming and caring, being very patient due to dementia. Since arriving and settling in I have a noticeable change for the good including gaining weight from the meals she receives and being

much happier due to the constant kind care she is receiving. The staff are always willing to speak and are always on hand for queries. It's taken a great weight off our shoulders knowing our Godmother is safe, happy and healthy despite the dementia progressing. Thank you !

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Thankyou for taking the time to send a review on your findings at Clifton Manor Residential Home. We are so pleased you have found your Grandmothers wellbeing improving as a result of the good regular care she is receiving and that you are finding her much happier, It is so good that you are able to speak with staff when you need to and they are available to answer any queries too

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Review of
Croft Care Home
from John O (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident at the croft since June 2024, this has taken a lot of worry off myself and my wife knowing that he his getting good 24 hour care by a young very enthusiastic, well trained staff. We are allowed 24 hour access, with no booking required, we are invited and encouraged to join

in all planned events,( of which there are many).
Thankyou, keep up the good work

Reply from Mandy Reeves, Operations Manager at Croft Care Home

Thankyou for taking the time to send such a lovely review. It is always good for relatives to share their feeling and acknowledge good care. The Manager and Staff team work hard to ensure events and celebrations in the home and that you participate in these along with your Dad. Thankyou.

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Review of
Haddon House
from Sue C (Wife of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident in Haddon House for the last 8 months. The care he has received has been second to none, the staff go over and above to ensure that residents are cared for in a safe, friendly, and caring environment. The activity team work extremely hard to provide residents with activities/experiences

tailored to their individual needs/ personalities. Nothing is too much trouble and relatives are made to feel welcome and included.
Unfortunately my husband had a recent fall resulting in him being admitted to hospital for surgery. The staff dealt with the situation in a professional manner and on his return to Haddon House kept me fully informed regarding any changes to his treatment and care plan, of other healthcare professional's involvement, and his day to day progress with regards to his mobility and general well being. I would have no hesitation in recommending Haddon House as a specialist home caring for people with dementia.

Reply from Gabriela Smith, General Manager at Haddon House

Many thanks for giving us the time to write us a review. We are so pleased with the progress your husband has made since returning to Haddon House! We will share the lovely feedback with our team.

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Review of
Ferndene Care Home
from L G (Wife of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My husband stayed in Ferndene Care Home after coming out of Hospital. He was very satisfied with the care. The staff were very friendly and caring. He enjoyed the activities and the food was very varied and tasty. He is hoping to go back for day care.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you so much for your lovely review. We are really pleased that your husband enjoyed his stay at Ferndene and we look forward to seeing him again on day care. I will of course inform the Manager and the team of your review.

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Review of
Heeley Bank Care Home
from Jane I (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My Dad arrived at Heeley Bank Care Home from the Northern General Hospital on 2nd December 2024 he was too frail and ill to manage at home any longer . I have to say I was apprehensive at first, but from the moment he arrived I felt reassured due to how welcoming and caring all the staff were. Dad is

still being cared for here and the level of care is excellent they treat him with dignity and respect, he is kept very comfortable and cosy. I often have to visit in the evenings after work and the staff always have a cheery word and often offer me a cup of tea and update me on how dad has been that day. Everyone works extremely hard here and you can tell they want to do the best for the residents. I Just want to shout out the biggest Thank You to everyone who works at Heeley Bank for everything you are doing for dad.

Reply from Beth Etherington, General Manager at Heeley Bank Care Home

Thank you very much for your kind words, I will ensure this is handed over to the team.

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Review of
Heeley Bank Care Home
from Sheila B (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Heeley Bank Care Home has always had a good feel about it. My mother has been in residence for 4 years now. In the month of February 2025 the Home advised me that my mother had witnessed a fall and seemed OK but a medical nurse had been sent for to check that all was well. I was to be informed of any

developments. Another time I reported that my mother's engagement ring had slipped off and gone missing, this was found and returned to me. The staff interact with my mother in a friendly and respectful manner and they always make time to answer any queries I may have. I would recommend Heeley Bank Care Home to anyone looking for somewhere for their elderly relative to live.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Thank you so much for your lovely review and I will let the General Manager and all the team know how happy you are with the care your mother receives at Heeley Bank.

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Review of
Rutland Manor Nursing Home
from Helen D (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My Dad has been a resident at Rutland Manor Nursing Home for over 2 years and after him being in a couple of care homes prior it is lovely to have him in such a caring environment, where the staff are all respectful, caring and helpful not only to Dads needs but to seeing Mum and family are fully involved

where we can be. Must acknowledge the cooks too who make the most delicious meals and for inviting us to stay to have a meal with Dad. Thank you to everyone at Rutland for doing what you do so brilliantly.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to review our home and for the kind comments. We are so pleased with the care and the delicious food.

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Review of
Heeley Bank Care Home
from Lesley T (Wife of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Lovely friendly and helpful staff greet you on entry Monday to Friday, and waiting for admission at weekends has greatly improved. The atmosphere is warm and as you go round the home all staff are helpful and friendly.
Any concerns we have are listened to and acted upon. I know my husband is safe there

and well looked after.
The only concern is that my husband has little social interaction with the other residents, by choice, but all staff chat with him when time permits.
The rooms in the home are always clean and the laundry system is very effective. The manager is very approachable. We are both highly satisfied with the home.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Thank you so much for your very kind review and I will let the General Manager and all the team know they are appreciated. It is fantastic to know you are both satisfied with the care received.

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Review of
Heeley Bank Care Home
from A H (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Took time for Mum to adjust to being there but has now accepted things and is encouraged to partake in planned activities.
Staff are kind and respond to Mums needs, although Mum is sometimes reluctant to ask for help.
Mum enjoys her meals. The menus offering a selection of 2 alternatives for main

and desert are displayed which enables her to make choices.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Many thanks for spending the time to write us a review. We are pleased your Mum has settled in at Heeley Bank. I will ensure this is shared with the manager and staff at Heeley Bank.

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Review of
Heeley Bank Care Home
from Sandra B (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

When we were looking for a care home I had a certain criteria. The main one being how the staff interacted with other residents. We looked around a few homes and wasn't impressed but then we found Heeley Bank. They are very friendly and let us do mums room how she wanted it so it was familiar to her.

My mum is very happy there and she is well taken care of. I go regularly so I know she is ok. My mum's only complaint is the food. She likes proper home cooked food. From the cleaners to the managers they all look after my mum.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Thank you so much for your lovely review It is great to know you and mum are happy with things at Heeley Bank. I will pass this onto the manager and staff.

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Review of
Rutland Manor Nursing Home
from M L (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My father has been a resident for just over 12 months. We cannot fault the care home in any way.
It's always a pleasure to visit, all the staff are always welcoming. The care and respect they show my father means a lot to me and my family.
A special thank you goes to the manager and two members of

staff, in particular.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to share your lovely comments. We you find the staff team welcoming. It is always good too receive such positive feed back from our Families.

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Review of
Rutland Manor Nursing Home
from Ian W (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dad is a resident of Rutland Manor Ilkeston. We visit him regularly and he's happy and well cared for.
The staff are attentive and kind and always helpful. We have meals with Dad sometimes which is lovely.
Plenty of parking in the on-site car park if you're in the car.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for takin the time to acknowledge the staff and the home. We are so pleased you enjoy your visits to the home and find the staff kind and helpful.

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Review of
Rutland Manor Nursing Home
from J G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our Dad has been under the care of Rutland Manor Nursing Home for just over a year. During this time he has received excellent care. My family and I cannot praise the care home enough. The staff are always welcoming and helpful and treat the residents as family. A special mention about the Manager,

she goes that extra mile to help everyone, and we are extremely grateful for her help.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for your kind comments while your dad has been living at Rutland Manor. It is good you feel our manager has been helpful and have taken time to acknowledge her help.

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Review of
Ferndene Care Home
from I A (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Mum has been in Ferndene since May 2024. I know she is safe and being looked after. Her room is clean and big enough for the family to visit. It is always warm for her. The staff are friendly and will make time to sort any requests we may have. The only downside is, it can become quite noisy in the

lounge at times, depending on what mood the residents are in. However, when it does become too noisy we can just ask for mum to be moved back to her own room. This is never a problem, as soon as the staff have time to move her they will.

The staff are also good with my dad, he spends a lot of time visiting mum and will always ask him if he'd like a drink or offer him food. They have different activities throughout the week and also treatments for residents such as hair and pedicures. The treatments are an additional cost but not expensive.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We will make sure it is shared with the whole team. There are quieter lounges within the home that staff would be happy to show you on your next visit, should you want an alternative to returning to mum's room.

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Review of
Ferndene Care Home
from Jo B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I would like to thank the staff team for doing everything possible to help my dad settle in. Following an illness, dad was no longer able to return home to my mum. All of the management recognised and respected how difficult this situation was for my parents after 61 years of marriage and dealt with

them in a caring way. The process was made as smooth as possible and the whole staff team have been open, friendly and there for us as a family to answer our many questions. When we have had a query, staff have been very quick to respond on the phone, face-to-face or by email. Dad's room is comfortable and we were able to make it as homely as dad wants. He has especially enjoyed the bird feeder that we added to his window, after a suggestion from one of the staff and he loves to watch the feathery comings and goings. We were delighted by how quickly the staff got to know dad, his likes, dislikes and little quirks. He has been treated with respect, dignity and a smile by all staff.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We are really glad your dad has settled in. We will make sure it is shared with all the team.

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Review of
Ferndene Care Home
from Louise W (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We moved our Mum to Ferndene a couple of years ago. She has become happier here and the staff always have time for us to ask questions. Her care is excellent from the cleaners, laundry, office, maintenance, assistants and nursing staff. I hope I didn't miss anyone out because they all deserve a mention.

A big thank you from us to the whole team. Thank you!

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We will make sure it is shared with the whole team

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Care Homes Owned by Monarch Healthcare Ltd

Monarch Healthcare Ltd Locations (12)

Monarch Healthcare Ltd Reviews (219)

Rutland Manor Nursing Home

Croft Care Home

Pinxton Manor

Autumn Grange Nursing Home

Clifton Manor Residential Home

Croft Care Home

Haddon House

Ferndene Care Home

Heeley Bank Care Home

Heeley Bank Care Home

Rutland Manor Nursing Home

Heeley Bank Care Home

Heeley Bank Care Home

Heeley Bank Care Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Ferndene Care Home

Ferndene Care Home

Ferndene Care Home

Awards / Recognitions (0)

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