How many Care Homes does Monarch Healthcare Ltd own?

Monarch Healthcare Ltd own 12 Care Homes.

Which Monarch Healthcare Ltd Care Homes have the highest review score?

Clifton Manor Nursing Home , Rutland Manor Nursing Home & Kingfisher Court have the highest review score.

Monarch Healthcare Ltd | 12 Care Homes

Review of
Ferndene Care Home
from L G (Wife of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My husband stayed in Ferndene Care Home after coming out of Hospital. He was very satisfied with the care. The staff were very friendly and caring. He enjoyed the activities and the food was very varied and tasty. He is hoping to go back for day care.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you so much for your lovely review. We are really pleased that your husband enjoyed his stay at Ferndene and we look forward to seeing him again on day care. I will of course inform the Manager and the team of your review.

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Review of
Heeley Bank Care Home
from Jane I (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My Dad arrived at Heeley Bank Care Home from the Northern General Hospital on 2nd December 2024 he was too frail and ill to manage at home any longer . I have to say I was apprehensive at first, but from the moment he arrived I felt reassured due to how welcoming and caring all the staff were. Dad is

still being cared for here and the level of care is excellent they treat him with dignity and respect, he is kept very comfortable and cosy. I often have to visit in the evenings after work and the staff always have a cheery word and often offer me a cup of tea and update me on how dad has been that day. Everyone works extremely hard here and you can tell they want to do the best for the residents. I Just want to shout out the biggest Thank You to everyone who works at Heeley Bank for everything you are doing for dad.

Reply from Beth Etherington, General Manager at Heeley Bank Care Home

Thank you very much for your kind words, I will ensure this is handed over to the team.

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Review of
Heeley Bank Care Home
from Sheila B (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Heeley Bank Care Home has always had a good feel about it. My mother has been in residence for 4 years now. In the month of February 2025 the Home advised me that my mother had witnessed a fall and seemed OK but a medical nurse had been sent for to check that all was well. I was to be informed of any

developments. Another time I reported that my mother's engagement ring had slipped off and gone missing, this was found and returned to me. The staff interact with my mother in a friendly and respectful manner and they always make time to answer any queries I may have. I would recommend Heeley Bank Care Home to anyone looking for somewhere for their elderly relative to live.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Thank you so much for your lovely review and I will let the General Manager and all the team know how happy you are with the care your mother receives at Heeley Bank.

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Review of
Rutland Manor Nursing Home
from Helen D (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My Dad has been a resident at Rutland Manor Nursing Home for over 2 years and after him being in a couple of care homes prior it is lovely to have him in such a caring environment, where the staff are all respectful, caring and helpful not only to Dads needs but to seeing Mum and family are fully involved

where we can be. Must acknowledge the cooks too who make the most delicious meals and for inviting us to stay to have a meal with Dad. Thank you to everyone at Rutland for doing what you do so brilliantly.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to review our home and for the kind comments. We are so pleased with the care and the delicious food.

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Review of
Heeley Bank Care Home
from Lesley T (Wife of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Lovely friendly and helpful staff greet you on entry Monday to Friday, and waiting for admission at weekends has greatly improved. The atmosphere is warm and as you go round the home all staff are helpful and friendly.
Any concerns we have are listened to and acted upon. I know my husband is safe there

and well looked after.
The only concern is that my husband has little social interaction with the other residents, by choice, but all staff chat with him when time permits.
The rooms in the home are always clean and the laundry system is very effective. The manager is very approachable. We are both highly satisfied with the home.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Thank you so much for your very kind review and I will let the General Manager and all the team know they are appreciated. It is fantastic to know you are both satisfied with the care received.

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Review of
Heeley Bank Care Home
from A H (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Took time for Mum to adjust to being there but has now accepted things and is encouraged to partake in planned activities.
Staff are kind and respond to Mums needs, although Mum is sometimes reluctant to ask for help.
Mum enjoys her meals. The menus offering a selection of 2 alternatives for main

and desert are displayed which enables her to make choices.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Many thanks for spending the time to write us a review. We are pleased your Mum has settled in at Heeley Bank. I will ensure this is shared with the manager and staff at Heeley Bank.

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Review of
Heeley Bank Care Home
from Sandra B (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

When we were looking for a care home I had a certain criteria. The main one being how the staff interacted with other residents. We looked around a few homes and wasn't impressed but then we found Heeley Bank. They are very friendly and let us do mums room how she wanted it so it was familiar to her.

My mum is very happy there and she is well taken care of. I go regularly so I know she is ok. My mum's only complaint is the food. She likes proper home cooked food. From the cleaners to the managers they all look after my mum.

Reply from Tracy Davison, Regional Manager at Heeley Bank Care Home

Thank you so much for your lovely review It is great to know you and mum are happy with things at Heeley Bank. I will pass this onto the manager and staff.

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Review of
Rutland Manor Nursing Home
from M L (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My father has been a resident for just over 12 months. We cannot fault the care home in any way.
It's always a pleasure to visit, all the staff are always welcoming. The care and respect they show my father means a lot to me and my family.
A special thank you goes to the manager and two members of

staff, in particular.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to share your lovely comments. We you find the staff team welcoming. It is always good too receive such positive feed back from our Families.

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Review of
Rutland Manor Nursing Home
from Ian W (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dad is a resident of Rutland Manor Ilkeston. We visit him regularly and he's happy and well cared for.
The staff are attentive and kind and always helpful. We have meals with Dad sometimes which is lovely.
Plenty of parking in the on-site car park if you're in the car.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for takin the time to acknowledge the staff and the home. We are so pleased you enjoy your visits to the home and find the staff kind and helpful.

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Review of
Rutland Manor Nursing Home
from J G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our Dad has been under the care of Rutland Manor Nursing Home for just over a year. During this time he has received excellent care. My family and I cannot praise the care home enough. The staff are always welcoming and helpful and treat the residents as family. A special mention about the Manager,

she goes that extra mile to help everyone, and we are extremely grateful for her help.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for your kind comments while your dad has been living at Rutland Manor. It is good you feel our manager has been helpful and have taken time to acknowledge her help.

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Review of
Ferndene Care Home
from I A (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Mum has been in Ferndene since May 2024. I know she is safe and being looked after. Her room is clean and big enough for the family to visit. It is always warm for her. The staff are friendly and will make time to sort any requests we may have. The only downside is, it can become quite noisy in the

lounge at times, depending on what mood the residents are in. However, when it does become too noisy we can just ask for mum to be moved back to her own room. This is never a problem, as soon as the staff have time to move her they will.

The staff are also good with my dad, he spends a lot of time visiting mum and will always ask him if he'd like a drink or offer him food. They have different activities throughout the week and also treatments for residents such as hair and pedicures. The treatments are an additional cost but not expensive.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We will make sure it is shared with the whole team. There are quieter lounges within the home that staff would be happy to show you on your next visit, should you want an alternative to returning to mum's room.

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Review of
Ferndene Care Home
from Jo B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I would like to thank the staff team for doing everything possible to help my dad settle in. Following an illness, dad was no longer able to return home to my mum. All of the management recognised and respected how difficult this situation was for my parents after 61 years of marriage and dealt with

them in a caring way. The process was made as smooth as possible and the whole staff team have been open, friendly and there for us as a family to answer our many questions. When we have had a query, staff have been very quick to respond on the phone, face-to-face or by email. Dad's room is comfortable and we were able to make it as homely as dad wants. He has especially enjoyed the bird feeder that we added to his window, after a suggestion from one of the staff and he loves to watch the feathery comings and goings. We were delighted by how quickly the staff got to know dad, his likes, dislikes and little quirks. He has been treated with respect, dignity and a smile by all staff.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We are really glad your dad has settled in. We will make sure it is shared with all the team.

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Review of
Ferndene Care Home
from Louise W (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We moved our Mum to Ferndene a couple of years ago. She has become happier here and the staff always have time for us to ask questions. Her care is excellent from the cleaners, laundry, office, maintenance, assistants and nursing staff. I hope I didn't miss anyone out because they all deserve a mention.

A big thank you from us to the whole team. Thank you!

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We will make sure it is shared with the whole team

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Review of
Ferndene Care Home
from K H (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mum is 95 and been a resident for two years, she is well cared for and looked after by caring staff, who are on hand to do anything for her. She had a hairdresser to occasionally cut her hair and a chiropodist to see to her feet. Her medication is administered by the nurses regularly and if she needs

it the doctor is called promptly.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We are really glad you are happy with the care your Mum receives. We will make sure this is shared with all the team.

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Review of
Ferndene Care Home
from Darby S (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

The experience with Ferndene so far has been a positive one, the care provided to my Nan has been excellent and I am happy with the manner in which we have been dealt with as family members. All staff have been excellent.

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you for your lovely review. We are really glad you have had a positive experience. We will make sure this is shared with all the team.

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Review of
Ferndene Care Home
from D B (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Wonderful, accessible location. Grounds, buildings, and facilities are all clean and well maintained. Carers, admin staff and everyone working their is a pleasure to deal with. They all go around with big smiles on their faces and do their best to make residents and visitors feel welcome. My father

has issues, regarding his residency there and can be quite difficult to handle and not the nicest person to deal with though this hasn't phased any of them and they continue to try and find ways to make him feel more comfortable and improve his quality of life. Thank you!

Reply from Tracy Davison, Regional Manager at Ferndene Care Home

Thank you so much for your lovely review. We are really pleased you are happy with everything and we will pass this onto the whole team.

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Review of
Kingfisher Court
from K G (Wife of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has advanced Alzheimer's and moved to Kingfisher Court in September. The staff have been so welcoming and supportive to the whole family. Nothing is too much trouble. The manager, too, is very friendly but professional, empathetic, understanding, and supportive.
There is an open-door policy

for families the food is fantastic and the rooms are clean and homely.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you so much for taking the time to send your review for Kingfisher Court. I am sure the team will be pleased to read your positive comments.

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Review of
Kingfisher Court
from K B (Granddaughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Lovely home, staff are friendly and knowledgeable about how my grandad is doing. They take such good care of my grandad. The home is always clean and smells fresh. The gardens are lovely in the summer.

Reply from Lee Langley, Home Manager at Kingfisher Court

Thank you for your kind words, Your feedback means a lot to us. We're delighted to hear that you find our home lovely and our staff friendly and knowledgeable. It's wonderful to hear that you feel your grandad is well taken care of and that you appreciate the cleanliness and fresh atmosphere of our home. We're also glad you enjoy our gardens and the facilities.

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Review of
Kingfisher Court
from Darron M (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

We are very grateful for looking after my dad. He likes it here and was very happy and well looked after. Hope to see you again.

Reply from Lee Langley, Home Manager at Kingfisher Court

Thank you so much for taking the time to share your thoughts about your experience at Kingfisher Court Care Home. We truly appreciate your feedback, as it helps us continually improve our services.We're delighted to hear that you found our staff to be caring and attentive and our services are 5-star. Our team works hard to create a warm and supportive environment for all our residents, and it's wonderful to know that our efforts have made a positive impact. Dad was a pleasure to support and should he require respite again in the future, he would be more than welcome to return.

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Review of
The Poplars Nursing & Residential Care Home
from Scott M (Grandson of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

It has gone way downhill since my previous grandmother was in there in 2014. My auntie, father and sister go on my behalf now, because where my nanna is now where other residents are and they upset other residents who have "worse dementia" than my grandmother and one even screamed down my ear and I'm

autistic and it was not pleasant, but that was the only time the staff actually did something about it! Not only that, every time we go, the staff or dementia residents always take my nanna's stuff and never to be seen again. When we or my auntie go to complain about this staff do nothing about it and my auntie has complained too many times now to the "manager" and does absolutely nothing about it! Also the staff are still on their phones rather than doing their job, which if that's the case why are they in this job? So please send someone to check that place, because the good rating on CQC I think is faulty.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thank you for sharing your comments with ourselves and providing me the opportunity to respond. I have spoken with the home manager and she has advised me this matter is under investigation having been raised by a relative. I understand it is difficult when you visit the home if you are on the area where your nanna lives as sometimes people's behaviour when living with Dementia may be unpredictable at times. Perhaps it may be more suitable to encourage your relative to have your visit in a different part of the home if they are willing. At the home, we record all care given to residents on a MPOC, which is a handheld phone and all staff have their own device which is allocated by the company. If there is any further information we can provide for you, please do not hesitate to ask the manager or ask for my email address and contact me direct. Thank you once again for sharing your concerns with me.

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Care Homes Owned by Monarch Healthcare Ltd

Monarch Healthcare Ltd Locations (12)

Monarch Healthcare Ltd Reviews (213)

Ferndene Care Home

Heeley Bank Care Home

Heeley Bank Care Home

Rutland Manor Nursing Home

Heeley Bank Care Home

Heeley Bank Care Home

Heeley Bank Care Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Ferndene Care Home

Ferndene Care Home

Ferndene Care Home

Ferndene Care Home

Ferndene Care Home

Ferndene Care Home

Kingfisher Court

Kingfisher Court

Kingfisher Court

The Poplars Nursing & Residential Care Home

Awards / Recognitions (0)

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