Monarch Healthcare Ltd in Nottinghamshire | 3 Care Homes

Review of
Kingfisher Court
from K G (Wife of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has advanced Alzheimer's and moved to Kingfisher Court in September. The staff have been so welcoming and supportive to the whole family. Nothing is too much trouble. The manager, too, is very friendly but professional, empathetic, understanding, and supportive.
There is an open-door policy

for families the food is fantastic and the rooms are clean and homely.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you so much for taking the time to send your review for Kingfisher Court. I am sure the team will be pleased to read your positive comments.

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Review of
Kingfisher Court
from K B (Granddaughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Lovely home, staff are friendly and knowledgeable about how my grandad is doing. They take such good care of my grandad. The home is always clean and smells fresh. The gardens are lovely in the summer.

Reply from Lee Langley, Home Manager at Kingfisher Court

Thank you for your kind words, Your feedback means a lot to us. We're delighted to hear that you find our home lovely and our staff friendly and knowledgeable. It's wonderful to hear that you feel your grandad is well taken care of and that you appreciate the cleanliness and fresh atmosphere of our home. We're also glad you enjoy our gardens and the facilities.

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Review of
Kingfisher Court
from Darron M (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

We are very grateful for looking after my dad. He likes it here and was very happy and well looked after. Hope to see you again.

Reply from Lee Langley, Home Manager at Kingfisher Court

Thank you so much for taking the time to share your thoughts about your experience at Kingfisher Court Care Home. We truly appreciate your feedback, as it helps us continually improve our services.We're delighted to hear that you found our staff to be caring and attentive and our services are 5-star. Our team works hard to create a warm and supportive environment for all our residents, and it's wonderful to know that our efforts have made a positive impact. Dad was a pleasure to support and should he require respite again in the future, he would be more than welcome to return.

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Review of
Clifton Manor Residential Home
from M O (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My dad had been living at the home for nearly 5 years. From the moment he moved in, the staff cared and made him and me feel welcome. During Covid, they did everything they could to keep us updated. During the last few days of his life, they supported him and the family making us feel at home.
While

there has never been any doubt of the care my dad received during his time here, to witness the 24 hour love first hand that all the staff had for my dad and his well being was heartwarming and certainly helped us get through the harrowing end of life that is dementia. Without question, if I'm ever in need of a care home again this will be the place I'll choose.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Thank you for taking time to send a review and saying such positive things about the team at our home.

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Review of
Kingfisher Court
from Sidney P (Husband of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been in Kingfisher Court for four weeks now, she is well looked after. The staff are caring and considerate. The home is very pleasant, clean and in pleasant surroundings. I don't think I could find one better.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for all your positive comments, we are pleased your wife is settling well in these early days and the team are meeting your expectations. We will look into how we can address our activities to support your wife.

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Review of
Kingfisher Court
from R C (Son of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

Always excellent care given with dignity, very happy with my mother's care.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thankyou for your kind comments, we are pleased your mother is receiving excellent care.

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Review of
Kingfisher Court
from J B (Niece of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

I visit my aunt regularly and each time she is well cared for. She has been poorly recently and she had lovely care and attention. I know she happy living here with you all.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for taking time to share your comments around the care your aunt receives while living at Kingfisher Court. We are pleased to see your Aunt is happy and well cared for. if you would like to discuss how you think we can improve your overall experience please do discuss it with our manager

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Review of
Kingfisher Court
from Janice B (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for. I get phone calls regularly to check that we're happy with the level of care. She's settled well at Kingfisher Court.
The carers are very attentive and seem to know Mum really well and are able to manage her needs.
NB: Rooms satisfactory, as relatively basic but clean and

functional. Value for money because now paying privately (ouch!). Activities satisfactory as don't always evidence them.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for sharing your comments with us. We are pleased the team keep you updated, it is good to hear Mum is settled. We will look into the matters you refer to and do our best to address them.

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Review of
Kingfisher Court
from A J (Brother of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff keep me informed of any falls, if he has not been well, hospital visit, if he needs any new clothes or money for haircuts and feet done. He is well looked after.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for your positive comments, we are pleased staff keep you updated with your brother's care.

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Review of
Clifton Manor Residential Home
from Amy M (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

The staff have been extremely helpful and caring. We could not have asked for any more. They have gone above and beyond. The home is clean and happy. Any concerns have been dealt with immediately and competently. I am very reassured that my parents are being cared for diligently and with immense patience

and compassion.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Thank you for taking the time to send your lovely comments, on behalf of Clifton Manor Residential Home.

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Review of
Clifton Manor Nursing Home
from Alison T (Daughter of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

My mother entered Clifton Manor Nursing Home in June 2023, with chronic dementia, osteoarthritis, ischaemic heart disease, and acute kidney disease. The staff have been absolutely brilliant, showing huge compassion and love as well as great skill. She was admitted to QMC with pneumonia 2 weeks ago,

and when it became clear that the drugs were not going to work, the staff at Clifton Manor asked for her to be returned to the home so that she could be looked after by them for her last days. She passed away last week, and the staff could not have done more for her. Many of the staff have worked there for years and show incredible understanding of the needs of dementia patients: my mother could not have been an easy person to look after, but I can honestly say that they made her final year a very happy one. It does feel like a family.
Thank you all very much!

Reply from Mandy Reeves, -Operations Manager at Clifton Manor Nursing Home

We would like to thank you for taking the opportunity to send your comments at this difficult time and acknowledging your kind comments to the manager and the team at Clifton Manor Nursing Home. We know this is a very difficult time for you and our thoughts are with you.

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Review of
Clifton Manor Nursing Home
from Chantelle S (Granddaughter of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

I can’t thank the staff at Clifton Manor Nursing Home enough for the love, care, compassion, dignity and support they gave to my granddad who had been in their care for 2 years plus. The staff from management, receptionist and nursing staff go above and beyond not only for their residents but for the

families too.
My granddad was put on end-of-life and I can’t express enough how comforting it was with the support of the staff there, he sadly passed away with me and other family by his side in the care of Clifton Manor Staff and I wouldn’t change anything. As much as I will miss him, I will miss the staff too as they made me feel like family.
Thank you all so much.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Thank you for taking the time to give such a lovely review. Thank you for bringing Grandad to us and letting us be apart of His and your journey, we hope you will stay in touch and visit us.

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Review of
Clifton Manor Nursing Home
from Lisa W (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

My dad was in this nursing home for 2.5 years until his death there in January 2024.
He was cared for by skilled and compassionate staff, who understood the challenges of his condition.
As a family, we felt supported to make decisions concerning Dad's care and were kept fully informed.
All staff

were friendly and approachable, from the manager, receptionist, nursing staff, and care staff to the housekeeping team. All of whom played an important role in Dad’s care and day-to-day life.
When choosing a care home for your loved one, the most important aspect is the staff themselves and the care values instilled by the management. Clifton Manor Nursing Home seems to care for its staff as much as its residents, with many of the staff being with the home for a long time.
When the time came, Dad’s end-of-life care was excellent, including the support to us as a family.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Dear Lisa,
Thank you so much for your lovely review and for letting us be a part of Dad's journey. We are so glad you chose us, please keep in touch and visit us when you can.

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Review of
Clifton Manor Nursing Home
from Lisa H (Daughter of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

My mum was only in the home for ten days, but from day one she was treated with love, respect and received excellent care from all members of staff. Every time family visited, especially my dad, we were warmly welcomed and really looked after with food and drinks and nothing was too much trouble. When

my mum sadly passed, the staff were so caring and respectful. We will always cherish our last days with our lovely mum because Clifton Manor made them so special.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Dear Lisa. Thank you so much for leaving us such a lovely review, we hope you and your family are healing and we are so thankful for letting us be a part of Mum's Journey, please keep in touch.

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Review of
Clifton Manor Nursing Home
from P M (Son of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

My mummy went into Clifton Manor and straight away they made Mummy very comfortable, they couldn't do enough for my mummy and all the family. They never stopped, from the manager, all the carers, receptionists, laundry people. We really appreciate all the hard work they did for my mummy and we as a

family said they are part of our family now.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Thank you for leaving us a lovely review, Thank you so much for choosing us to be a part of Mum's journey.

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Review of
Clifton Manor Nursing Home
from Chloe T (Granddaughter of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

When Nana went into their care last week, they were absolutely brilliant, making sure she was kept clean, fed, changed. Nothing we asked was too much, they made sure we were fed and hydrated, they always came in to check on us and our nana. We fully appreciate all staff here and they were very respectful

when she passed away this morning. Our family cannot thank you enough. Your staff are so caring. Thank you to one staff member in particular and the manager for looking after us all. We would highly recommend this care home out of others we have experienced in the area. We can’t thank you enough.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Dear C. Thank you so much for your lovely kind words. It was a privilege to care for Mum. Thank you for letting us be a part of your and Mum's Journey.

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Review of
Kingfisher Court
from J C (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

Residents are well cared for and we always get a warm welcome from the carers and management who are helpful and supportive.
Mum is happy and well looked after which is very reassuring for the family.
The stability of the staff means that they all know Mum and her likes and dislikes.
The activities

help to make the family included. It would be good if there was a facility to wash clothes below 60 degrees as we currently have to wash Mum's jumpers at home.

Reply from Chris Perks, Quality Assurance Manager at Kingfisher Court

Many thanks for taking the time to write a review on our home. We are thrilled to know you are reassured your mother is happy and well looked after. We will ensure this review is shared with the manager and staff team at Kingfisher Court.

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Review of
Kingfisher Court
from L F (Daughter of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

Putting a parent into a care home is extremely distressing, but knowing they are looked after and cared for as much as they are at Kingfisher Court is very reassuring. Mum is always happy and looks lovely whenever I visit. I feel very happy knowing she is looked after as she is.

Reply from Chris Perks, Quality Assurance Manager at Kingfisher Court

Many thanks for giving us the time to write a review. I will ensure this is shared with the manager and staff team at Kingfisher Court.

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Review of
Kingfisher Court
from H M (Son of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

I find all staff very helpful and always busy with all the residents. Staff always willing to help in anyway they can. Mother is a lot better for being at Kingfisher Court due to people around her 24/7.

Reply from Chris Perks, Quality Assurance Manager at Kingfisher Court

Many thanks for giving us the time to write a review. We are pleased you and your mother are happy with the service at our home and will ensure your review is shared with the manager and staff at Kingfisher Court.

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Review of
Kingfisher Court
from C S (Son of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

We all found the staff to be amazing, very friendly and caring. The home itself could do with updating, but that doesn't take away from a very nice place to stay.

Reply from Chris Perks, Quality Assurance Manager at Kingfisher Court

Many thanks for giving us the time to write a review. We will ensure this is shared with the manager and staff at Kingfisher Court.

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Care Homes Owned by Monarch Healthcare Ltd in Nottinghamshire

Monarch Healthcare Ltd Locations in Nottinghamshire (3)

Monarch Healthcare Ltd Reviews in Nottinghamshire (53)

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