Monarch Healthcare Ltd in Staffordshire | 2 Care Homes

Review of
The Poplars Nursing & Residential Care Home
from Scott M (Grandson of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

It has gone way downhill since my previous grandmother was in there in 2014. My auntie, father and sister go on my behalf now, because where my nanna is now where other residents are and they upset other residents who have "worse dementia" than my grandmother and one even screamed down my ear and I'm

autistic and it was not pleasant, but that was the only time the staff actually did something about it! Not only that, every time we go, the staff or dementia residents always take my nanna's stuff and never to be seen again. When we or my auntie go to complain about this staff do nothing about it and my auntie has complained too many times now to the "manager" and does absolutely nothing about it! Also the staff are still on their phones rather than doing their job, which if that's the case why are they in this job? So please send someone to check that place, because the good rating on CQC I think is faulty.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thank you for sharing your comments with ourselves and providing me the opportunity to respond. I have spoken with the home manager and she has advised me this matter is under investigation having been raised by a relative. I understand it is difficult when you visit the home if you are on the area where your nanna lives as sometimes people's behaviour when living with Dementia may be unpredictable at times. Perhaps it may be more suitable to encourage your relative to have your visit in a different part of the home if they are willing. At the home, we record all care given to residents on a MPOC, which is a handheld phone and all staff have their own device which is allocated by the company. If there is any further information we can provide for you, please do not hesitate to ask the manager or ask for my email address and contact me direct. Thank you once again for sharing your concerns with me.

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Review of
Croft Care Home
from Kevan L (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My mother moved into The Croft in June and was recovering from a serious UTI, she was frail and confused.
Since being in The Croft care home she has recovered and put weight back on. She enjoys her life again and has settled in well.
The Managers and staff are amazing and my family can't thank them

enough for the way they have made my Mom feel at home. The manager and staff keep me informed about my Mom all the time.
My Mom has a cat who she adores and The Croft welcomed my Mom's cat to live there with her, priceless!
Me and my family can relax now knowing my Mom is in excellent hands.
Thank you so much.

Reply from Mandy Reeves, Operations Manager at Croft Care Home

Thank you for your review of your experience with The Croft Care Home. We are pleased your Mother has settled and I know many people in the home have grown to love your mom's cat, it's good you are now able to relax with the knowledge Mom and her cat are being well cared for. It is always good to receive such positive acknowledgements from the Manager and the Staff Thank you.

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Review of
Croft Care Home
from Anne W (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

My mother moved in on 15th December and the kindness and complete care she has received has been unbelievable. The staff are all amazing and nothing is too much trouble. Croft Care Home has a lovely atmosphere and my mother has said how comfortable she feels and wishes she’d moved sooner. I am extremely

happy with everything associated with The Croft and would happily recommend it!

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for spending the time to write us a review. We are thrilled your mother and you are happy with the service we offer at the home. I will ensure this lovely review is shared with the manager and staff at the Croft.

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Review of
The Poplars Nursing & Residential Care Home
from Timothy G (Son of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience

Much improved service, friendly and helpful staff. Clean and warm environment. I'm happy and feel at ease with my mother being cared for at this home.
Sometimes have to wait to get in at weekends as there is no office staff but overall a good place.

Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home

Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at Poplars.

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Review of
The Poplars Nursing & Residential Care Home
from Terrence B (Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience

I looked at other care homes in this area and this one came top in my opinion regarding value for money and the
experience, kindness and understanding of the staff. There is also a call system in every room that will alert the nursing staff and care staff 24 hours a day and just one more thing the

food is excellent.

Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home

Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at The Poplars.

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Review of
The Poplars Nursing & Residential Care Home
from S G (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

My mum says she feels safe at Poplars. That is comforting for her family. She is fed well and the staff are very attentive. She has made lots of friends during the year she has been a resident. Thank you for looking after my mum.

Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home

Many thanks for spending the time to write us a review. We will ensure this review is shared with the manager and staff team at Poplars.

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Review of
Croft Care Home
from R E (Son of Resident) published on 31 October 2022

Submitted via Website • Report

Overall Experience

My mother moved into Croft Care Home in August 2022, after spending several weeks in hospital. Both me and my wife were a little bit worried she wouldn't want to stay, but after a few days she was praising all the staff and loved the place, even after several months she still loves the place. When we

visit, we hear all about how good the food is, and how everyone is so good with her, as their paperwork claims it really is a home from home, which is a big relief, and has put our minds at rest, keep up the excellent work manager and your team.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for taking the time to write us a review. We are thrilled your mother is happy and comfortable at our home, the Croft. I will ensure this review is shared with the manager and staff at the home.

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Review of
Croft Care Home
from Emily B (Daughter-in-law of Resident) published on 27 September 2022

Submitted via Website • Report

Overall Experience

My mother-in-law moved into the Croft Care Home last week after struggling to live alone and care for herself due to Alzheimer's. Since she has arrived at the Croft the staff have been so lovely and are always at the end of the phone if we have a query or are quick to call us back. My husband picked

his mum up today to take her out and she had nothing but praise for the home and their staff and she couldn't wait to go back. In the short space of time, we have seen a real difference in her and she seems so much happier.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for taking the time to write us a review. We will ensure your review is shared with the manager and care staff at the Croft.

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Review of
Croft Care Home
from Diane S (Daughter of Resident) published on 28 June 2022

Submitted via Website • Report

Overall Experience

Mum moved to the Croft Care Home in early May 2022. I'd like to say a big thank you to the manager and all her staff for helping Mum settle in. I believe it's well run, staff always helpful and friendly.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for your review. I will ensure your review is shared with the manager and staff at the Croft.

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Review of
Croft Care Home
from Susan A (Daughter of Resident) published on 15 October 2021

Submitted via Website • Report

Overall Experience

My dad moved into this care home in July 2021 after becoming quite unwell at home and spending lots of time in hospital, and much to my delight he has instantly settled. He has no real short term memory and gets very confused, they are all so lovely there, for example, whilst on the phone to him recently

(after he asked the staff to call me) he told me he was worried because he couldn't pay for his meal (I think he thought he was at a restaurant). I heard one of the lovely staff saying "don't worry it's my treat" it melted my heart. Even though Dad doesn't really know where he is, he always says the people are lovely and the food is lovely, the carers are really friendly and all the residents are happy, clean and well-groomed. I really feel like I hit the jackpot when my dad was placed here, thank you so much for making him happy again.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for giving us the time to write us a review. We are so pleased to hear your father is being well cared for by our staff team. I will ensure this lovely review is shared with the manager and all the staff team at the Croft.

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Review of
Croft Care Home
from Nicky S (Daughter of Resident) published on 18 August 2021

Submitted via Website • Report

Overall Experience

My father went to Croft Care Home in 2016 until 2021. In that time, he was looked after by the team at Croft with such care and compassion as if he was their own family. That is what Croft is, a big family with a lovely, homely feel. From kitchen staff (who provide fabulous meals) to management they

are all wonderful, caring and professional. Placing your loved one into a care home can be an emotional ordeal and for me, to know my father was being cared for so well, made it all so much easier to go through. I will always be very grateful to Croft for making my father's final years happy.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Thank you for spending the time to write us a review. We are really pleased that you were happy with the care and support your father received with us at The Croft. We will ensure this review is shared with the manager and all the staff.

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Review of
Croft Care Home
from Julie S (Daughter of Resident) published on 22 June 2021

Submitted via Website • Report

Overall Experience

My mum was taken into this care home for five weeks whilst I went into hospital. I can say she was very well looked after. She said the food was lovely, especially her porridge in the mornings! Everywhere was clean and all the people in there were well looked after and cared for. They had things to

do and a hairdresser to make them feel good. I would not hesitate to put my mum in there again. The manager was always there to talk to if I phoned and was very understanding.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for giving us the time to write such a wonderful review about Croft Care Home. We are so thrilled you felt your mum was well cared for whilst she stayed with us. I will ensure this review is shared with the manager and staff team at Croft. Many thanks and hope you have a lovely day.

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Review of
Croft Care Home
from Maggie C (Daughter of Resident) published on 23 April 2021

Submitted via Website • Report

Overall Experience

My mum has been a resident of the Croft for a couple of years. I know my mum is in a safe environment, being looked after by the caring staff. The care home manager is very approachable and communicates any issues as and when they arise. The residents have regular activities for stimulation and are

encouraged to engage. Before covid, there was an open door policy allowing visits at any time. I often took mum out, which was never a problem. The residents had regular visits out too. A lot of effort went into planning other events as well. Since covid the home as been 100% safe at all times. Visits allowed as per NHS policies. It is a very testing time for the staff but they are always cheerful and passionate with all of our never-ending phone calls and window visits. As a family, we love to see the regular updates of activities on Facebook.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for taking the time to leave us such a positive review of your experience with our home. We will ensure this is shared with all the staff team and the manager of the home.

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Review of
Croft Care Home
from Stephen C (Son of Resident) published on 18 March 2021

Submitted via Website • Report

Overall Experience

My mum has been in Croft Care Home for just over a year now, and it truly is a home from home; not just " a home". She is made to feel welcome and a part of everything they do, both on her good and difficult days they are kind, sensitive and attentive to her needs. As family, we are always kept in touch

and their compassion and care extends well beyond the four walls, checking-in with other family members too. Mum is settled, happy, smiley and forever commenting on the "nice ladies" that are looking after her. Despite being poorly when she moved in and me and family having many worries, the Croft have been a massive part of Mum's recovery to a point she can now enjoy and have a valuable life not centred on her illnesses. I am in no doubt Mum has much more quality of life than she could have elsewhere, and the Croft feels almost a part of my extended family. I look forward to the updates, photos, calls and messages that show Mum's latest activities and achievements. 10/10, a wonderful place.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for taking the time to complete a review of our Croft Care Home. I will ensure the positive review is shared with the manager and all the staff team.

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Review of
Croft Care Home
from Sheila B (Mother-in-law of Resident) published on 11 March 2021

Submitted via Website • Report

Overall Experience

My mother-in-law Barbara went into Croft Care Home on the 20th November 2020. We love all the staff. My husband and I wish to thank everyone for their help.
Thank you.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for your review of our Croft Care Home. We appreciate the time taken to complete the review for us. I will ensure the review is passed onto the manager and staff team at Croft Care Home.

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Review of
Croft Care Home
from Andrew W (Son of Resident) published on 2 March 2021

Submitted via Website • Report

Overall Experience

My father is receiving a very good quality of care at Croft Care Home. I have visited him on a number of occasions, prior to the Covid pandemic, and have always been impressed by the staff and the way he is looked after. I know from being updated that he gets the care needed and any medical requirements

are attended to promptly. His room is clean and he is in good health and spirits.
I have every confidence in the staff and the decisions they make for him on a day to day basis. I know that they will contact me should the need arise.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for your positive review. I will ensure the review is shared with the manager and all staff at Croft Care Home.

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Review of
Croft Care Home
from Stephen H (Son of Resident) published on 23 April 2020

Submitted via Website • Report

Overall Experience

The Croft is a small home that perhaps lacks the facilities of larger places, but that is all to the good. The staff are without exception outstanding; they care for clients with compassion, dignity and a friendliness that engenders a homely atmosphere. They are approachable and willing to hear queries

or suggestions from family; I always felt at ease when visiting due in no small part to the obvious enthusiasm they have for their vocation. My mother sadly died recently after almost 2-years in their care. During these dark times, I was not able to visit, but the way I was kept in touch and the way mum's end of life was handled was exemplary, it was as if they had a duty of care to me as well. I will be eternally grateful.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for your kind words about the home at this sad time for you. We really do appreciate you taking the time to review us, especially in these difficult times.

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Review of
Croft Care Home
from Sue P (Daughter of Resident) published on 6 November 2019

Submitted via Website • Report

Overall Experience

My father started residing at The Croft from May 2019 due to his dementia. The staff are all very caring and treat him with dignity and respect and he is very settled and happy which is just fantastic for us as a family. The home itself is very clean and the food looks amazing and he has put on weight

since being here which we are delighted about.
They try to keep him as stimulated as possible and create a happy and pleasant environment for him which is very important to us. They hold regular events and parties for everyone and the team put a lot of effort into occasions such as Halloween and Bonfire night. I would highly recommend this home.

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Review of
Croft Care Home
from Tracy R (Daughter of Resident) published on 1 November 2019

Submitted via Website • Report

Overall Experience

I think the home is fantastic, the care staff are brilliant, and the home manager is very approachable, I know that I can go to the manager at any time if I have anything I want to discuss and she will sort it immediately, the activities are brilliant, I love that I can visit at any time of the day

or night. The food is brilliant, and the choice is offered to all the residents, I couldn’t recommend this home enough!

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Review of
Croft Care Home
from Helen B (Daughter of Resident) published on 14 October 2019

Submitted via Website • Report

Overall Experience

My mum had to go into Croft Care Home earlier this year, due to worsening dementia. She has settled wonderfully, the staff have been patient and caring, and she is much happier and calmer. She has made new friends and very much enjoys the meals and entertainment. I am so pleased with the Croft and all

of its staff, they have made the transition so easy for my mum and her family. Thank you to all.

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Care Homes Owned by Monarch Healthcare Ltd in Staffordshire

Monarch Healthcare Ltd Locations in Staffordshire (2)

Monarch Healthcare Ltd Reviews in Staffordshire (24)

The Poplars Nursing & Residential Care Home

Croft Care Home

Croft Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

Croft Care Home

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