Borough Care Ltd in Staffordshire | 2 Care Homes

Review of
Shoemaker Place
from J E (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Shoemaker Place a beautiful care home, the staff and care given to the residents is just amazing.

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Review of
Shoemaker Place
from Sue G (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Mum has been resident now for 8 months. Her dementia is such that she struggles to communicate verbally more than a yes or no, but that doesn't mean she doesn't have opinions or emotions. The core caring team have never been anything but fantastic in engaging and communicating with her, maintaining

her personal choice at all times and spending 1-1 time with her when she doesn't have capacity to join in the group activities.
They have similarly been very welcoming to and caring of my father who is not resident but calls in most days to spend time.
The current management team are fantastic. Proactive, visible, engaged, taking and acting on feedback. Communicating. Documenting and reviewing regularly both in monthly meetings for all relatives of residents and private reviews to discuss individual residents needs. Please never leave!!
I was always content we chose this home for mum but now I couldn't imagine moving her anywhere else for better care because it's just not possible.

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Review of
Hen Cloud House
from C R (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.

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Review of
Shoemaker Place
from J F (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

This is my second review and I am giving it now as I have seen vast improvements since a new management team have taken over. The day to day care of my mother is, as before, without fault. The manager has instigated a lot of new ideas, one of which is regular meetings with relatives of the residents

where any concerns can be discussed and ironed out which is really beneficial.
The only negative I have at the moment concerns the catering which my mother often complains about but there is going to be a tasting session of the meal selection provided and then i will have a better idea of the quality of the food rather than rely on mother's taste as all tastes are different.
Today i have a meeting with the manager to discuss my mother's medical needs which is something that has never been offered before and is most welcome so that i know that she is getting the care that she needs.
Keep up the great work that you are doing.
Thank You.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thanks for sharing your comments once again. We appreciate your kind words and positive comments regarding the changes at Shoemaker Place. I will be sure to share these with our whole team. We look forward to seeing you on your next visit to Shoemaker.

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Review of
Shoemaker Place
from Alison C (Cousin of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

This month the staff continue to assist my relative to meet all his activities of daily life. My uncle can be challenging to receive care, however the staff always remain calm and professional. The care they give is exceptional and I have full confidence in them. Thank you everyone, welcome to the new

manager, well done to activity member for getting my uncle to join in.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for your lovely words which I will be sure to share with the whole team at Shoemaker Place. It has been lovely to see Ken joining in with activities in recent weeks and we will continue to encourage him to participate.

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Review of
Shoemaker Place
from Viv S (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

This is my mother's 3rd stay at Shoemaker Place. The first 2 were for respite, this time is on a permanent basis.
There is now a new management team in place who are very positive and proactive and have already introduced some new practices.
As a relative, I feel much more included.
All the staff

are extremely caring, friendly, and supportive.
There was a lovely atmosphere over Christmas with a lot of hard work put in to include residents and relatives.
I look forward to seeing all the new practices and ideas put in place.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for your kind words and for taking the time to complete this review, which I will be sure to share with the whole team. It was lovely having you with us over the festive period, and I hope you enjoyed your Christmas lunch with your Mum at Shoemaker Place. I look forward to catching up with you again at our upcoming relatives meeting later this week.

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Review of
Shoemaker Place
from John W (Husband of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I spend a lot of time at the home keeping my wife company and find all the staff to be caring, friendly, and efficient. I'm content she's in a good place and well looked after. I'd like to see the garden better tended, we used to enjoy visiting gardens and seeing colourful and attractive planting. This

garden has little interest.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to complete a review for us. It is always so lovely to see you on your daily visits to Shoemaker Place and I will pass on your kind words to the whole team. Thank you also for your feedback on the gardens, we have an upcoming visit planned from our maintenance team in preparation for the Spring and I will be sure to share your comments with them and provide you with an update at our upcoming relatives meeting.

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Review of
Shoemaker Place
from Tim W (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for the last few months. So far I am impressed by the care and the new management.
Mother appears well cared for, secure, well fed, and most importantly happy and content.
The activities have been especially helpful with her integration into this caring community.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you so much for taking the time to complete your review and for your positive feedback. I will be sure to share this with our team and we looking forward to seeing you on your next visit up to Shoemaker.

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Review of
Shoemaker Place
from Sue H (Daughter of Resident) published on 5 January 2025

Submitted via Website • Report

Overall Experience

I originally submitted a review 10 months ago. The home has since had several changed in management which have not been beneficial. I requested a meeting re my mother's care plan with the home and the area management and was told this would be arranged but it never was. I agree with the CQC report re

care given and have never had any concerns regarding the care staff.
Since the new management team have been in place I have had the care plan meeting with the new deputy manager which was very comprehensive.
We also had a recent relatives meeting with senior staff (the last one was 06/03/2024). It was very professional and was very reassuring to listen to the new ideas and plans in relation to concerns and issues. What was even better was that some of these plans have already begun to be put in place and I am confident that these will result in overall improvements to the running of this home and care for our families.
I look forward to supporting the new management moving forward.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback with us. It is great to hear that your previous concerns have been addressed and that you have noticed the positive changes made by our new management team for the home and our residents. If there is anything else we can do, please feel free to reach out to a member of the team. We look forward to seeing you on your next visit to Shoemaker Place.

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Review of
Shoemaker Place
from Kevin A (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

Two weeks of respite care to overcome the after effects of a fall down the stairs. The management bent over backward to speed up her admission to the care home. Thanks go to all the staff for their friendly, caring, and supportive nature during the stay. Care has been excellent. One consideration that

might be improved would be guidance around building. Corridors are very similar and easy to get lost.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you so much for taking the time to share your comments with us, I will make sure these are fed back to our team. We will also look into your feedback concerning guidance around the building. We hope your Mum is doing well and wish your family all the very best.

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Review of
Shoemaker Place
from Julie S (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Having visited this home and read all of the available reviews we decided to place our mother into Shoemaker Place on 17th April 2024. A CQC visit had taken place on 4/5th April, the report in June rated it as 'Overall Requires Improvement.' Please read the CQC report as nothing has changed! A similar

CQC rating has been given to one of their other homes.
Mum's care plan was not followed. We had a number of day to day issues which were never really rectified. E.g. not ensuring that incontinence pads were always available in mum's bathroom, unwanted use of male carers delivering personal care, despite all clothes being labelled clothes would go missing, loss of personal effects not investigated, other residents support stockings would be used.
Since April there have been continuous changes in management and significant over use of agency staff to the detriment of the facility and its residents. Different managers have consistently promised improvements which never materialised.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback. We value all feedback as it helps us continually improve. We are sorry that you and your sibling didn't have the same positive experience as some of our previous reviewers. I can confirm that we wrote to you recently to address the specific concerns that you have raised, also one of our senior team called to speak with you. We're pleased to share that we have recently welcomed a highly experienced permanent Manager and a permanent Deputy Manager to the team, and we are confident they will support ongoing positive developments for the home and our residents. If there is anything else we can do, please feel free to reach out again at enquiries@boroughcare.org.uk

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Review of
Shoemaker Place
from M D (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

This is a lovely facility apparently only opened in 2022, my mother moved in in April this year, she settled quickly, its in her nature. The CQC says it "Needs Improvement, 6/10" June 2024, and having visited virtually everyday we agree entirely. The care staff are generally fine, the Management is

not!
During the last six months numerous management changes, at both the home and area level resulted in inconsistent communication and care levels. Overuse of agency staff is another issue. No family meetings took place. Mums care plan was compromised; use of male carers for personal care, male incontinence pads used, labelled clothes missing and use of other residents underwear. Sent to hospital in the evening wearing only a cotton nightgown. Mum waited 15mins outside on a trolley on one return from the hospital then had no hand over. Its very difficult to access this home on evenings/weekends, no one responds to the door bell. Regular promised improvements never transpired!

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback. We value all feedback as it helps us continually improve. I know we have spoken about your concerns since your review and I would welcome the opportunity for us to sit down and discuss further any issues that you may feel are outstanding.

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Review of
Hen Cloud House
from K M (Friend of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house.
The cleanness is impressive, the colours of carpets and

furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your review. We are very happy that you were happy and impressed with Hen Cloud House. Thank you so much for your kind words. We hope to see you again soon.

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Review of
Hen Cloud House
from Gill W (Sister of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the activities

and entertainment offered to residents.
She is enjoying life to the full - Thank you to all the staff at Hen Cloud.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Thank you so much for your lovely comments, they are very much appreciated, we will pass this on to the whole staffing team. Kindest regards.

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Review of
Hen Cloud House
from Kath C (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and

her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for the lovely review. We are very happy that you are happy with the care that your mum receives. And we are glad your mum loves the cake! Thank you for your support.

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Review of
Hen Cloud House
from I K (Son of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience

I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and understanding

to help us manage our thoughts and feeling as we visit our mum and when we leave, which gives me the confidence to know my mum is having the best support and care, especially when keeping her safe.
Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your review. We are very happy that we are able to give your family and loved ones everything that is needed. We will pass on your lovely comments to all of the team.

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Review of
Hen Cloud House
from I S (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due

to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.

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Review of
Shoemaker Place
from A C (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

I am sending my gratitude to all the wonderful team at Shoemaker Place. You now care for two very special family members. From the lovely new manager to the happy cleaners, you are all truly wonderful. Thank you very much for all your hard work and support.

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Review of
Hen Cloud House
from D B (Daughter of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her needs

which can vary.
The activities are excellent and varied - all credit to the activities coordinator.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for the review.
We really appreciate your feedback and I will pass the positive comments on to our activities coordinator as well.

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Review of
Hen Cloud House
from T P (Friend of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure their

comfort and happiness, and it's evident that the place is well run and managed!
I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained.
While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your very kind and positive review. It is very much appreciated and we will endeavour to continue to strive to be excellent.

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Care Homes Owned by Borough Care Ltd in Staffordshire

Borough Care Ltd Locations in Staffordshire (2)

Borough Care Ltd Reviews in Staffordshire (80)

Shoemaker Place

Shoemaker Place

Hen Cloud House

Shoemaker Place

Shoemaker Place

Shoemaker Place

Shoemaker Place

Shoemaker Place

Shoemaker Place

Shoemaker Place

Shoemaker Place

Shoemaker Place

Hen Cloud House

Hen Cloud House

Hen Cloud House

Hen Cloud House

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Shoemaker Place

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Hen Cloud House

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