Cuerden Developments Ltd in Greater Manchester | 4 Care Homes

Review of
Alexandra Grange
from Sandra S (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

From our initial meeting and viewing the home all the staff, from the manager to the cleaners, are all very professional and friendly. From what I've seen and my dad tells me its that everyone is helpful and respects his dignity and privacy. His room is pleasant and the lounge areas are good social

areas. The home may need some TLC in places but this doesn't affect the care received.

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Review of
Swallowfield Garden Care Home
from C S (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My father was transferred to Swallowfields after his health deteriorated and needed full time care. Both myself and my father were initially apprehensive about the move but we were both put at ease from day one. The staff here work tirelessly to make sure the residents are well cared for and experience

actives whilst celebrating special occasions throughout the year.
All residents have a key worker. My fathers key worker, was always on hand to make sure all his needs were met and if I had any questions about his care these were always addressed quickly putting my mind at ease when it was time to leave after a visit. If you have to put a family member into a residential home you should consider this one.

Reply from Tina Oakes, Home Manager at Swallowfield Garden Care Home

Thankyou so much for your great review I have passed this to staff.

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Review of
Swallowfield Garden Care Home
from Louise O (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My dad has resided at Swallowfield Gardens for around 3 years now and he loves it here. After experiencing previous care home settings that were not the right fit for him or his specific needs, all the staff at Swallowfield Gardens are person centred and experienced in their individual roles. He loves

it here and there are loads of individual activities in house and external to suit each person. They always include families/friends with whats happening in the care home and provide regular family meetings in person and share minutes from these.

Reply from Tina Oakes, Home Manager at Swallowfield Garden Care Home

Thank you so much for your great review, I have passed this to staff.

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Review of
Berkeley Park
from Kathleen L (Wife of Resident) published on 27 October 2023

Submitted via Website • Report

Overall Experience

The smell of urine was really bad, rooms not cleaned, bedding not changed regularly. My husband was upset most of the time he was there. He was in to get him walking after a hospital stay. No proper attempt was made, it was left to myself and my daughter to get him mobile.

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Review of
Swallowfield Garden Care Home
from Sheila H (Wife of Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience

Swallowfields is a friendly and inviting home. Staff can't do enough for the service users. My husband really enjoys the meals, which look inviting and satisfying. They do numerous activities to stimulate the residents. My husband is happy and content at Swallowfield.

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Review of
Swallowfield Garden Care Home
from G M (Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience

Absolutely brilliant care from all staff. I can finally settle knowing my dad is safe and being looked after. My dad feels happy there; he's alot more company and made good relationships with all staff.

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Review of
Alexandra Grange
from Julie F (Daughter of Resident) published on 23 February 2023

Submitted via Website • Report

Overall Experience

After 6.5 years at Alexandra Grange following a severe stroke my mum passed away in her room with my sister and myself with her. She had returned from hospital 2 days previously for end-of-life care. There are no words to express our massive gratitude for the staff at this care home. they care. They

know their residents. They are there front and centre. The carers domestic and laundry staff are simply the best in their field. They know every single resident and all of their individual needs. The atmosphere is one of calm with music and the radio playing. There is laughter too. They work hard and if there is anything that we have needed to address it is sorted. On 7th January they said goodbye to mum. The two night carers at the end were compassionate professional and simply wonderful. Thank you to the most amazing people. Thank you for giving mum the love and respect and forming great bonds with her You have our hearts.

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Review of
Berkeley Park
from Janice H (Daughter of Resident) published on 20 January 2023

Submitted via Website • Report

Overall Experience

My dad didn't want to leave. Following his stroke, my dad was sent to Alexander Court until he was ready to receive care at home. He loved it and in his own words, they couldn't do enough for you. Yes they were understaffed and at times this was noticeable but they carried on with a smile on their faces

and got the jobs done that needed to be done. My dad's gluten-free needs were catered for as other personal care needs and we had no complaints at all during his 6 weeks. Now his home care is another matter which is why I am writing this review. If only he could have stayed, the level in comparison is on another level.

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Review of
Berkeley Park
from Neil F (Respite Resident) published on 27 December 2022

Submitted via Website • Report

Overall Experience

Got to say when I heard I was coming here to continue my post-op recovery I was quite worried. After being here for a week I have been really impressed though. I am what many would consider a difficult patient as on top of a lot of problems with recovering from my leg operation I also have two chronic

conditions which mean I am unable to eat 90% of normal foods. The nurses have been great, the staff have also all been great and the physios have customised a recovery program much better than was happening in the hospital post-op ward. I wouldn't hesitate to recommend Alexandra Court to anyone considering coming here.

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Review of
Berkeley Park
from A J (Daughter of Resident) published on 19 August 2022

Submitted via Website • Report

Overall Experience

Please do not allow your relatives to stay in this place. Apart from the physios, there is no level of care. My mother was left several times in the cold bathroom with little dignity, they treat patients with contempt. She left early after begging and pleading to go home. In her words, she couldn't

understand how human beings could treat other human beings in that way. The place is dirty with substandard furniture and bedding. You wouldn't leave an animal in this place.

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Review of
Berkeley Park
from Shirley G (Daughter of Resident) published on 21 July 2022

Submitted via Website • Report

Overall Experience

Not a good place. My mum was in the hospital for a major operation and then transferred to Alexander Court for rehabilitation to get her mobile again. My mum is down and depressed, stuck in a room watching telly. Some of the staff are lovely. Please don't let your loved ones be in there.

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Review of
Berkeley Park
from Sue A (Daughter of Resident) published on 23 February 2022

Submitted via Website • Report

Overall Experience

My mother fell and fractured her pelvis in two places and fractured her pubic bone, she is 83 yr old and up until the fall, she was very active leading an independent life. The nurse came round dispensing medication offering tablets in a pot that was used for liquid medication and still had residue

in it. In the morning she complained the mattress was so uncomfortable she ached even more and slept poorly. The mattress was plastic covered, with the springs nearly popping through the cover, it was dirty and ripped. She was given two duvets to go on top of the mattress. No choice of menu offered, and delivered on a dirty trolley, and left out of reach. She asked a nurse for pain relief and was told with a finger in her face you only get pain medication when you are in pain, refusing my mum her prescribed tablets. Her legs were so swollen yet no offer from any staff to help elevate her legs.
The window was left open all night off its restrictors no blanket was offered despite saying the room was cold

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Review of
Alexandra Grange
from T L (Friend of Resident) published on 5 November 2021

Submitted via Postal Card • Report

Overall Experience

When visiting my friend, I was always treated with respect and honesty. The home staff were always on hand to help my friend carry out his daily life. It can't have been easy for them, as my friend is severely disabled and can't get about. 10 out of 10 for the staff and the home.

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Review of
Alexandra Grange
from Tracey H (Daughter of Resident) published on 9 August 2021

Submitted via Postal Card • Report

Overall Experience

My mother has been at the home for a relatively short time. Prior to this, it has been extremely difficult for me to accept I was no longer able to provide her with the care she needed. However, I can honestly say that placing her in full-time care, any concerns I may have had, have been blown out of

the water. My mother has settled in really well at Alexandra Grange, and I can find no fault with either the staff or establishment. The staff are very warm, welcoming and amenable towards myself, and more importantly, my mother. When visiting my mother, I find it a very relaxed atmosphere whilst always maintaining the high standard of professionalism required/expected of them. I would strongly recommend Alexandra Grange to provide care for a loved one!

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Review of
Alexandra Grange
from George A (Husband of Resident) published on 3 August 2021

Submitted via Postal Card • Report

Overall Experience

I was worried about my wife going into a home, but I didn't need to have. She is well looked after, and I cannot praise the staff enough. The care team are wonderful, and I and my family, know that she is very safe, cared for in a dignified manner, and we, as a family, appreciate all that they do for

her. Nothing is too much trouble. The manager, admin and carer team are very helpful and put our minds at ease as it has been difficult for us to make that decision for my wife to go in a home. I praise than every day and cannot find any fault. I again say it is a lovely, homely home.

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Review of
Alexandra Grange
from Tony B (Husband of Resident) published on 3 August 2021

Submitted via Postal Card • Report

Overall Experience

My wife has the best carers I could have ever wished for her. The carers were kind and very person-centred; they also made sure that they looked after me when I visited. My wife loved the carers, and they showed that they cared for her. Sadly, my wife was on end of life care, and I could not have wished

for better care. They sat with her giving reassurance and kind words, and she was never left on her own. They kept me up to date with all updates, and nothing was too much trouble. I thank them from the bottom of my heart, and so do her sons. The staff, manager and administrator are wonderful.

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Review of
Berkeley Park
from Zoe P (Granddaughter of Resident) published on 18 May 2021

Submitted via Website • Report

Overall Experience

I highly advise any persons who are sending a family member here or already have them in here to seriously think about not doing so. My grandad was wrongly sent here from the hospital for ‘rehabilitation’, we had no say in the matter. I am not saying all carers who work here are bad but the few I spoke

to on the phone when trying to speak to my Grandad was rude and if they treated me with this level of respect I can only imagine how he was treating him. After ringing for one hour we would be told to ring back in ten minutes. I would ring back in ten minutes only to receive the same message with a rude attitude. When finally being able to speak to my grandad he would tell me how the staff have left him in soiled clothing all day, he also told us to watch what we were saying on the phone as it’s rather touchy right now. When asking him why this was he said he had put some fluff on the floor by accident and they wasn’t happy with him! He was in here for one week we learnt he had no care plan.

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Review of
Berkeley Park
from Carol H (Daughter of Resident) published on 11 May 2021

Submitted via Website • Report

Overall Experience

My mum was admitted to Alexandra Court in March. She was in there a week and ended up with sepsis which meant she had to go back into hospital for two weeks. After this, she was transferred back into Alexandra Court. This is when the problems started.
I completely understand that things are difficult

with the pandemic but patients are left in their rooms for long hours and if they buzz it takes time for them to be answered. My mum went in able to walk but came out a very frightened old lady who was incontinent and with hardly any mobility. She was transferred to a lovely care home yesterday and already they have been in touch to say the pressure sores on Mum's foot are terrible and are going to take a long time to heal. We as a family are very upset and disappointed at the care she received whilst she was in Alexandra Court.

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Review of
Alexandra Grange
from Susan B (Daughter of Resident) published on 5 April 2021

Submitted via Postal Card • Report

Overall Experience

I would like to take the opportunity to thank all staff at Alexandra Grange. My mum has been there 6-years, and they have been brilliant with her, especially these last few weeks while she has been poorly. The staff care compassionate, caring, kind and always give the extra time dor all the residents

through this difficult time of Covid. My mother is very happy, well cared for and I am kept informed about her care. The manager, senior staff and admin are excellent, always willing to help. I have peace of mind every day that my mum is safe, comfortable and well looked after.

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Review of
Berkeley Park
from Lorraine M (Daughter of Resident) published on 24 February 2021

Submitted via Website • Report

Overall Experience

My mother's most recent admission to Alexandra Court was for rehab following surgery for a fractured hip. During her time there the majority of the staff were kind and helpful, though communication between staff at Alexandra Court was poor with me having to ask multiple members of staff to follow up

things such as the need to review certain medication, and to provide her with nicotine patches. In addition to this, essential communication about my mother's overall wellbeing and needs were not initially communicated with the physiotherapists and nor were her therapy needs later communicated with the staff at the Residential Unit she was later transferred to; I was also concerned to find out that a zimmer frame was not sent on with my mother. The staff at the new home were not even told that she required one. This had a very negative impact on my mother's mobility going forwards.
I cannot comment on the cleanliness of the home due to being unable to go indoors due to Covid.

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Care Homes Owned by Cuerden Developments Ltd in Greater Manchester

Cuerden Developments Ltd Locations in Greater Manchester (4)

Cuerden Developments Ltd Reviews in Greater Manchester (74)

Alexandra Grange

Swallowfield Garden Care Home

Swallowfield Garden Care Home

Berkeley Park

Swallowfield Garden Care Home

Swallowfield Garden Care Home

Alexandra Grange

Berkeley Park

Berkeley Park

Berkeley Park

Berkeley Park

Berkeley Park

Alexandra Grange

Alexandra Grange

Alexandra Grange

Alexandra Grange

Berkeley Park

Berkeley Park

Alexandra Grange

Berkeley Park

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