Dovehaven in Cheshire | 1 Care Home

Review of
Callands Care Home
from Jayne B (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

My mum loves it here she has been cared for and nursed back to health after a major op.
The food is great the cleaning is excellent the carers nurses all staff have been exceptional! And she's never been so happy! - Mum's words.
The new manager is making a great impression and positive changes to

the home. If I could give a higher rating I would.

Reply from Jan Hunstone, Regional Manager at Callands Care Home

Thank you for taking the time to write this review, I am very pleased to hear that your mother is being so well looked after. I have passed your positive comments on to the manager and her team. Thank you once again.

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Review of
Callands Care Home
from S P (Son of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been in the home since September 2023. He is slowly but steadily declining which makes his care increasingly more complex. I am delighted with the level of care my dad receives. The staff are consistently jovial and very positive towards my father. Their professionalism is amazing. We cannot

thank them enough for the difficult work they do, day in and day out.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your kind comments and ratings, they are appreciated. Kind regards.

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Review of
Callands Care Home
from P P (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Having had no experience of a care home setting we were very apprehensive about Mum moving to live there. However, from our first interaction with the staff we were put at ease and felt confident that she would be well looked after and kept safe. The team quickly picked up Mum's needs and worked out

the best way to communicate and look after her. They were always prepared to listen to our views and ideas and made relevant changes to her care so that it was the best for her. Mum was happy, settled and treated with dignity, her personal care needs were always met. Her room clean and tidy, food OK and alternatives always offered. Medication given on time.
The staff were absolutely amazing and built a strong bond with Mum. It was a fun and positive atmosphere but still maintained professionalism at all times. At the end of Mum's life the staff were there for both her and us and for that we are eternally grateful. We couldn't ask for a better team of people to look after our precious mum.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Your thanks to the team are very much appreciated. Kind regards.

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Review of
Callands Care Home
from Louise N (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

My mum was a resident at Callands Care Home for just over 12 months.
She was very settled and happy there. She was always treated with dignity and kindness. Her room big, spacious, homely, clean and tidy. Her personal care needs were always met. Medication was given on time and the food was good. The

team would always find an alternative if needed.
As a family, we were always made welcome when we went to visit. The staff would answer any queries/concerns that we would have. They listened to our ideas and views in terms of Mum's care.
For me, it was the staff who made my mum's time there so enjoyable and settled. It felt like a big family. The atmosphere was positive and fun, but the staff were always professional.
At the end of Mum's life again the staff were there to offer support and care, not only for my mum, but also to us as a family. I cannot thank them enough for this.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your ratings and very kind comments regarding the team at Callands Care Home. Everyone will be very appreciative. Kind regards.

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Review of
Callands Care Home
from S G (Son of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

Mother has been at Callands, on the Coniston unit for approximately 2 1/2 years. Initially, we were very pleased with the placement and the fact she was now receiving the care which her previous care home could not provide. When visiting, the staff are polite, respectful and friendly, but they are clearly

run off their feet. There are just not enough of them, and the people who suffer are those they are caring for, as with any care home, no matter what the fees. There are items that will go missing like clothing and toiletries so one needs to keep an eye on these items. Anything more serious I would advise that you speak with management whom we found very approachable, and recently dealt with a few issues of ours quickly, and to our satisfaction. Since the recent CQC grading for Callands as a whole, I have seen a concerted effort by the organisation to improve things. In conclusion, a canopy over the front entrance would be welcome to protect visitors from the elements whilst waiting to gain entry and making contact with the relevant unit via the intercom.

Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments about our team and management who dealt with your concerns in a timely manner. Staffing is continually monitored via our dependency tool, and we can make any changes as and when required. Since receipt of your review, we have revisited our staffing levels and found them to be appropriate to meet the individual needs of the residents currently residing in the home. We have requested our property team look into adding a canopy at the front door to protect visitors whilst they wait to gain access to the home.

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Review of
Callands Care Home
from M A (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother died on 12-2-24 and I cannot thank the staff enough for their care and support of me, my mum and my dear auntie and uncle.
I always felt welcome by the staff and they listened and answered my questions with sensitivity.
My parents were in the care system for 5 years and my advice to others

entering the system is to work with the staff, they are your support, don't fret about clothes going missing, it doesn't matter. What matters is how they treat your parents/loved ones and my parents have been treated with the utmost respect and amazing care.
The staff have taught me much and I thank you from the bottom of my heart each and every one of you and for the support during my mum's 'good death', amen.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for taking the time and trouble to write a review and ratings. The team will appreciate your recognition of their care and support. We are sorry that your review was not replied to before now, as we also wanted to send our sincere condolences on the loss of your mother. Kind regards.

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Review of
Callands Care Home
from D R (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

Every time I visit, the atmosphere and the attitude of the staff is always really good. I can see my mum is very happy and well cared for.

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Review of
Callands Care Home
from Margaret U (Sister of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

On first entering the home, the staff are very welcoming and greet you as a friend.
Everywhere is clean and tidy.
The staff are very pleasant, kind and caring.
Activities/games are posted on a board for the residents.
Always a calm, warm atmosphere.
I have no concerns regarding the care given

to my sister.
A big thank you to all the staff!

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Review of
Callands Care Home
from C S (Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Excellent.

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Review of
Callands Care Home
from James K (Husband of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

All very good. My wife moved to Callands in 2017 and has improved.

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Review of
Callands Care Home
from S C (Daughter of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very supportive/professional. My mum has always been cared for and safe at Callands, every time I visit she is happy. I was shocked to see the CQC report in a local newspaper - with so many horrible comments - 99% of people couldn't do the job the staff do! She's always clean and the food's

lovely. As is the activity lady who does my mum's nails. The staff and management didn't deserve to be plastered on social media.

Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review. We greatly appreciate your lovely comments on the care your mother receives at Callands. We value our staff team, who work hard to provide quality care, and we are disappointed with the inspection feedback. We will work in collaboration with all parties to ensure any areas requiring improvement are addressed. Our priority remains the wellbeing, happiness and safety of those we are privileged to care for.

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Review of
Callands Care Home
from S G (Wife of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

I have been very satisfied with teh care my husband receives. He is always clean, his bedding is always clean, and he is regularly checked. The staff are always cheerful, friendly and polite.
He is happy staying in the privacy of his room, although the carers do try to persuade him to go to the lounge

or dining room. They work very hard.

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Review of
Callands Care Home
from A C (Daughter-in-law of Resident) published on 14 March 2023

Submitted via Website • Report

Overall Experience

Mum is on Ullswater wing of this care home receiving end-of-life care. From the first day Mum came here, all the staff are amazing and exceptional at providing high-level care for our loved ones. All the staff are friendly and respectful and very helpful. You can see that the staff take pride in their

work and caring for their patients. We know Mum doesn't have long and we couldn't have wished for a better place. All the staff here are angels. A very big thank you to all the staff, you truly are all amazing.

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Review of
Callands Care Home
from Tracy P (Niece of Resident) published on 23 August 2022

Submitted via Postal Card • Report

Overall Experience

The staff at Callands Care Home are all friendly and helpful and seem to be taking good care of my aunt. So far, we are pleased with the care being provided - thank you.

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Review of
Callands Care Home
from Linda C (Daughter of Resident) published on 26 January 2022

Submitted via Website • Report

Overall Experience

The staff are always willing to answer any questions.
They work extremely hard and cannot thank them enough for looking after my father, who has been in there since October.
The home is very clean and has a nice atmosphere.
I am glad this is the home he is in.

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Review of
Callands Care Home
from Mark G (Son of Resident) published on 29 November 2021

Submitted via Postal Card • Report

Overall Experience

The overall care my mum receives is fantastic, the staff go the extra mile and are always very friendly and helpful. They even let dogs in to visit residents as it's seen as good therapy. Wonderful place.

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Review of
Callands Care Home
from R B (Wife of Resident) published on 25 November 2021

Submitted via Postal Card • Report

Overall Experience

My husband entered the care home at end of May 2021. Since that date, he has been lovingly cared for and nursed. He stated that they look after him very well - also he enjoys the food, his room is spacious, modern and comfortable. The whole building is very attractive in the enclosed gardens. Also well

maintained, inside and out. I am very pleased I chose this care home for my husband.

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Review of
Callands Care Home
from Lynne T (Daughter-in-law of Resident) published on 16 November 2021

Submitted via Postal Card • Report

Overall Experience

I am satisfied with the care my relative is receiving, but I am not happy with the arrangements for visiting. It's so hard to get appointments to visit, it can be up to three weeks on occasions and I am only allowed twenty minutes which I find unacceptable, I am fully vaccinated so why can I not go

to her room for a visit, this arrangement needs addressing urgently.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you feel visiting arrangements have not been satisfactory. We have a robust system in place to provide supportive family visiting for your loved one. To assist with this, we can offer to enroll you on the weekly PCR home testing regime and you can be registered as an essential caregiver. This allows room visiting on a one-to-one basis providing your test is negative and you are wearing PPE the home will provide you with on each booked visit. Room visits do still need to be booked via each unit so that we can monitor and track activity to ensure your loved one is aware of your visit. Set time restrictions will not be enforced only reviewed and discussed at the time of booking. We hope this provides you with the assurance you seek. Of course, you are welcome to contact the Home Manager should you require any further assistance with this matter.

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Review of
Callands Care Home
from Susan F (Daughter of Resident) published on 22 September 2021

Submitted via Postal Card • Report

Overall Experience

We had a full group meeting with a member of staff from each team on Mum's unit.
All staff are very friendly and professional.
Mum encouraged to join in activities.
Would be nice if we could see Mum's room so we can organise it so pictures are on the wall and a shelf for smaller pictures and toys.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Regarding your Mother’s room, we would happily arrange for you to meet with our maintenance team who will assist in ensuring that your Mother’s room reflects her personal likes and preferences. At HC-One we appreciate the importance of having a comfortable and personalised bedroom so we would be delighted if you contacted the home management team who will make the necessary arrangements.

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Review of
Callands Care Home
from R M (Daughter of Resident) published on 29 June 2021

Submitted via Postal Card • Report

Overall Experience

Very caring and thoughtful staff.
Coping well under difficult circumstances.

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