Care Home Owned by Dovehaven in Cheshire

should not be leaving residents to answer doors. Can't praise the staff enough in their care for the residents which is definitely not easy on grasmere floor.

and support, with clear knowledge that she was a high fall risk.

Upon visiting regularly with my wife, we observed a series of unacceptable practices and apparent neglect that we feel compelled to report:

Inadequate Supervision & Unsafe Room Placement
Despite her known fall risk, she was placed in a far room (referred to us as "the furthest room") where there was little to no staff presence. As a result, she suffered multiple falls while under the care home's supervision. The repeated bruising on her body was visible and disturbing, yet we found no evidence that these incidents were being recorded or responded to appropriately.

CQC should pay a visit ASAP

ill I was quickly notified and the care also shown to myself has really touched me. Thank you! Highly recommend. I will miss you all.

the home. If I could give a higher rating I would.

thank them enough for the difficult work they do, day in and day out.

the best way to communicate and look after her. They were always prepared to listen to our views and ideas and made relevant changes to her care so that it was the best for her. Mum was happy, settled and treated with dignity, her personal care needs were always met. Her room clean and tidy, food OK and alternatives always offered. Medication given on time.
The staff were absolutely amazing and built a strong bond with Mum. It was a fun and positive atmosphere but still maintained professionalism at all times. At the end of Mum's life the staff were there for both her and us and for that we are eternally grateful. We couldn't ask for a better team of people to look after our precious mum.

team would always find an alternative if needed.
As a family, we were always made welcome when we went to visit. The staff would answer any queries/concerns that we would have. They listened to our ideas and views in terms of Mum's care.
For me, it was the staff who made my mum's time there so enjoyable and settled. It felt like a big family. The atmosphere was positive and fun, but the staff were always professional.
At the end of Mum's life again the staff were there to offer support and care, not only for my mum, but also to us as a family. I cannot thank them enough for this.

run off their feet. There are just not enough of them, and the people who suffer are those they are caring for, as with any care home, no matter what the fees. There are items that will go missing like clothing and toiletries so one needs to keep an eye on these items. Anything more serious I would advise that you speak with management whom we found very approachable, and recently dealt with a few issues of ours quickly, and to our satisfaction. Since the recent CQC grading for Callands as a whole, I have seen a concerted effort by the organisation to improve things. In conclusion, a canopy over the front entrance would be welcome to protect visitors from the elements whilst waiting to gain entry and making contact with the relevant unit via the intercom.

entering the system is to work with the staff, they are your support, don't fret about clothes going missing, it doesn't matter. What matters is how they treat your parents/loved ones and my parents have been treated with the utmost respect and amazing care.
The staff have taught me much and I thank you from the bottom of my heart each and every one of you and for the support during my mum's 'good death', amen.

to my sister.
A big thank you to all the staff!

lovely. As is the activity lady who does my mum's nails. The staff and management didn't deserve to be plastered on social media.

or dining room. They work very hard.

work and caring for their patients. We know Mum doesn't have long and we couldn't have wished for a better place. All the staff here are angels. A very big thank you to all the staff, you truly are all amazing.