Belong Ltd in Cheshire | 4 Care Homes

Review of
Belong Crewe
from J B (Resident) assisted by family/friend published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Well cared for/plenty to do/medical support, superb at keeping fit in the fitness studio and walking group. Mentally kept alert through quizzes and boardgames.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience.

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Review of
Belong Crewe
from Sarah P (Wife of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My husband moved into Belong Crewe just over 3 weeks ago. After being diagnosed with dementia 7 yrs ago we have struggled at home, especially in the last 2 yrs. It was a very difficult decision to make and we looked at a lot of care homes. I am so relieved that we chose Belong Crewe and they were able

to take him. It is a fantastic place and the carers are all amazing. The household concept makes a big difference in it feeling more like a home environment. The ethos of belong and how they understand dementia is fantastic and exactly what we were looking for. It is a very welcoming place and I also feel very comfortable when visiting him. I would 100% recommend Belong.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for submitting such a very kind review. We are delighted to hear your experience has been so positive and that you are so happy with your husbands care and your decision. Thanks again for choosing Belong Crewe; it's a pleasure to have welcomed you both to our Belong family.

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Review of
Belong Chester
from David H (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

After speaking to 63 homes in the northwest and visiting 23 I came across Belong. These homes are head and shoulders above any homes I've seen. When a place came up in Chester I was so happy to get my mum settled in. My mum has dementia so has some special ist requirements which I'm confident are

being catered for. Modern, clean, great activities and staff!

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your experience and that you are happy and confident that your Mum's needs are being met. I will make sure your kind words are passed to the village team.

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Review of
Belong Crewe
from Lyn C (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has just moved into Belong Crewe. The staff are really friendly, lovely place with things going on all the time. Very clean. Very supportive. So far so good.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your Husband's experience at Belong Crewe has been so positive so far and that you are happy with your choice and support given.

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Review of
Belong Crewe
from K M (Niece of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

The staff are amazing - very caring, nothing is too much trouble. They are extremely patient, even when short staffed at times, and have some challenging residents. My aunt has dietary needs and they persevere even when she refuses drinks and food. The home provides activities most days and sends out

a monthly calendar of upcoming events. These include multigenerational sessions which my aunt greatly enjoyed having been a primary teacher. This was one of the reasons for choosing this home and its CQC rating. As a family we are very pleased with the care she receives at Belong.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Crewe is such a good one. It's a pleasure to have your Aunt with us and we are so pleased that she is enjoying being involved in our activities and receiving such good care.

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Review of
Belong Crewe
from G P (Son of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My mum has now been at Belong, Brookhouse Drive, Crewe for 12 months and I am extremely pleased that we chose this care home. The permanent staff have provided quality personal care and made sure mum is supported both physically and emotionally. This week on getting back from an A&E visit at 4.30am

a member of staff was waiting with a wheelchair and two of them helped her get settled and into bed with good humour and care. The food is also very good. I also appreciate the detailed notes uploaded throughout the day to the relative gateway website which keeps me well updated. All much appreciated.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Crewe and our team are providing a friendly, homely and welcoming environment, with the best care. It means a great deal to us all to know that their dedication is making a real impact and is so appreciated.

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Review of
Belong Crewe
from Christine J (Wife of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My husband has been in Belong for two years and three months. Over that time he has been cared for exceptionally well. I have never had to worry about anything. There are a wonderful range of activities to engage in and relatives are welcome as part of the Belong family.
Family can also find information

of their loved one's day to day activities and wellbeing every day.
As time passes and the resident's needs increase, so does the monitoring and care both day and night. I'm so glad I chose Belong Village. I would recommend it unreservedly to anyone who needs somewhere safe and welcoming for a family member.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for such lovely feedback. We are overjoyed to hear your husband is happy with us and receiving exceptional care. It is also good to know that you feel a part of our Belong Crewe family and I will make sure your review is passed on to the village team.

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Review of
Belong Crewe
from D Q (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My dad moved into Belong from another home, his mental being was very low at this time, since being at Belong he has put a little bit of weight on, he was very thin,, he watches tv in the communal lounge & occasionally takes himself to another house & sits with other people, the staff take good care

of him & have a bit of a banter with him, which he likes, the home is very clean & very welcoming, relatives can visit anytime; you don't have to make an appointment.Dad does not take part in a lot of the activities, he's a bit on the quiet side & wont mingle, hopefully he will do in the future, as the staff are always putting on a full timetable of activities, I have my lunch with him 2/3 times a week in The Bistro, family occasionally join us, the food is lovely with plenty of choice, overall very happy with Belong, management & staff.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and that your Dad is feeling settled and improving since joining us. I will make sure your kind words are passed to the village teams.

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Review of
Belong Crewe
from Chris T (Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been in the hospital for an operation, for medical reasons I have stayed for 2 weeks. I could not have been looked after better in the Ritz hotel. It has been a pleasure to talk to your staff, and have interesting conversations with the residents. Some have known me for many years as a councillor

and my work in Crewe Railway works. Many thanks.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear you have been so happy and well looked after, in Belong Crewe.

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Review of
Belong Warrington
from Janet R (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother was placed into Belong Warrington for a period of respite. The staff could not have been better, so attentive and experienced. The household set up is really excellent, the rooms are great and the bistro facility is first class.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you for such lovely feedback. We are overjoyed to hear your mother was happy with us and we were thrilled to have her join our Belong family. I will make sure your review is passed on to the entire team.

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Review of
Belong Chester
from Heather K (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

We are a family who work in various positions in 'healthcare' and have very high expectations. We had numerous recommendations by colleagues.
To the important stuff, the care is phenomenal. I take Mum's washing home. If Mum was not toileted regularly I would know. She eats with gusto, beautiful food

made from scratch, she had lost over a stone in hospital. She'll definitely put that back on watching her eat today!
I asked Mum a couple of days ago, "Just between the two of us, what do you think?" She said, "It will never be home but the staff are all lovely, nothing is too much and I feel safe." Not bad for eleven days and I'm sure she'll feel more at home as time goes on.
The progress that she has made emotionally is so wonderful to see. 'Church' today was a huge achievement and so important. The staff were so invested in making it happen.
The Bridgegate team (you're amazing), thank you.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide this wonderful feedback. It means a great deal to the team here and we are so pleased to hear that your mum is interacting and being well cared for at Belong Chester. We'll make sure we share this amazing review with the whole team.

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Review of
Belong Macclesfield
from Anthony G (Husband of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My wife has better social interactions than if at home. Her personal care is handled better. She is given good loving care, which I think more than compensates for her deprivation of liberty. For me to give this level of support 24/7 would have been daunting.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this great feedback. It means a great deal to the team here and we are so pleased to hear that your wife is interacting and well cared for at Belong Macclesfield.

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Review of
Belong Warrington
from L M (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum came into respite seven days ago and has settled in very well. I have found all the staff very friendly and professional and know that my mum is being looked after and is safe. We have eaten in the bistro every day and the food is excellent and very good value for money.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mum is settled and happy and you are enjoying our services.

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Review of
Belong Macclesfield
from T M (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I visit every six weeks or so and find the staff extremely friendly and helpful. I'm recognised, which is lovely, and generally offered a drink. Usually, Dad is comfortable and happy, well cared for. He is often asleep.
There have been occasions when I have not known the staff because they were agency

staff and I have found them less interested and caring but this time has been better.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to provide this review and we are delighted to hear that our care team are supporting your Dad well. We greatly appreciate your valuable feedback and continuously look at ways we can improve. We will share your comments with the village management team for further review.

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Review of
Belong Macclesfield
from S C (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Excellent social interaction however some of the basic standards of care required, e.g. personal hygiene, ensuring clothing that clearly needs washing is washed and ensuring basic hygiene items are always in every room.
This was during Christmas but the standards should not be allowed to slip.
This

is not typical - for the past two years, we have been extremely satisfied with everything Belong has done.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that you are overall happy with the service provided. However, we take your additional comments seriously and remain committed to maintaining and investing in high-quality services and facilities. We will share your feedback with the village management team.

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Review of
Belong Chester
from Debbie D (Sister of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My sister is a resident at Belong Chester, she is very happy here and well looked after and cared for, I am personally very happy with Belong and staff. She enjoys all the activities and singing in the choir and also being with the nursery children.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you so much for your positive review on the support provided at Belong Chester. We are delighted to hear your sister is so happy and engaged and that you feel she is well cared for.

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Review of
Belong Warrington
from Valerie F (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dear friend went into Belong after a fall at home, she had previously attended there for day care. known as experience days, which she loved, the staff were so warm and caring with her and myself, nothing was too much trouble so it was a given that Belong was a place that I knew she would be cared

for with warmth and understanding and that nothing would be to much trouble for them. My friend had a fall at home and this was the deciding factor for her to go as a resident. The manager made this process as easy as possible, both for her and myself, as these decisions are never easy to make. She has settled well into her household due to care from all the staff and she loves her room which is beautiful like a first-class hotel. Every member of staff in this care facility has a lovely disposition and will go out of their way to make everyone feel comfortable and welcome. It also has a really lovely bistro with quality food that residents and visitors can have food or a coffee and chat.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words, and will aim to keep our services to such high standards. We are delighted to hear that your friend is so settled and happy and I will ensure that your feedback is shared with all the team.

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Review of
Belong Crewe
from Terry R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

We have always been very happy with Mum being with you at Belong. The staff are excellent, friendly and always keep us informed of any issues with Mum. Mum isn't the easiest resident but the team at Britannia in Crewe manages Mum caringly and very professionally. They are translated through all family

members who visit. Thank you from all of us.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for your positive review on the support provided at Belong Crewe. We do our best to understand every customer and it is a pleasure to have your mum with us. I will share your feedback with the Britannia House team.

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Review of
Belong Macclesfield
from Patrick W (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

All staff encountered display courtesy, professionalism and empathy when engaging with their residents. My mother was greeted like an old friend and continues to enjoy being spoiled every day. The range of activities offered to her is wide-ranging - from games and quizzes to singing and going on trips

out. Every time I visit I am regaled with tales of what she has been up to in the previous week or two.
Premises and facilities are well presented and maintained. The 'house' she resides in has a lovely south-facing balcony area, large lounge area with TV and a comfortable dining area. Her bedroom is a good size and the en-suite wet room is spacious. The small household model gives it a family feel and I'm sure, puts residents at ease.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for such positive review on the support and care provided at Belong Macclesfield. We do our best to understand every customer and make everyone a part of our Belong family. It is a pleasure to have your mother living with us.

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Review of
Belong Macclesfield
from Paula K (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Belong Macclesfield has been my mum's home for the last four years.
Throughout all this time, the staff and management have continually exceeded expectations, showing such kindness, care and empathy to both Mum and our family.
They make my mum feel special and deeply loved. Everyone stops to talk

to her and they somehow know the right words to use - whether to make her laugh or to just lift up her spirits when needed. We are so grateful to each and every person, regardless of job title, who strives to do their very best, day in and day out.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this review. It means a great deal to the team here and we are so pleased to hear your mum is so very happy at Belong Macclesfield. Our team will be thrilled to hear that the love and care they give is making such a difference.

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Care Homes Owned by Belong Ltd in Cheshire

Belong Ltd Locations in Cheshire (4)

Belong Ltd Reviews in Cheshire (341)

Belong Crewe

Belong Crewe

Belong Chester

Belong Crewe

Belong Crewe

Belong Crewe

Belong Crewe

Belong Crewe

Belong Crewe

Belong Warrington

Belong Chester

Belong Macclesfield

Belong Warrington

Belong Macclesfield

Belong Macclesfield

Belong Chester

Belong Warrington

Belong Crewe

Belong Macclesfield

Belong Macclesfield

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