Belong Ltd in Cheshire | 4 Care Homes

Review of
Belong Crewe
from Chris T (Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been in the hospital for an operation, for medical reasons I have stayed for 2 weeks. I could not have been looked after better in the Ritz hotel. It has been a pleasure to talk to your staff, and have interesting conversations with the residents. Some have known me for many years as a councillor

and my work in Crewe Railway works. Many thanks.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear you have been so happy and well looked after, in Belong Crewe.

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Review of
Belong Warrington
from Janet R (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother was placed into Belong Warrington for a period of respite. The staff could not have been better, so attentive and experienced. The household set up is really excellent, the rooms are great and the bistro facility is first class.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you for such lovely feedback. We are overjoyed to hear your mother was happy with us and we were thrilled to have her join our Belong family. I will make sure your review is passed on to the entire team.

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Review of
Belong Chester
from Heather K (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

We are a family who work in various positions in 'healthcare' and have very high expectations. We had numerous recommendations by colleagues.
To the important stuff, the care is phenomenal. I take Mum's washing home. If Mum was not toileted regularly I would know. She eats with gusto, beautiful food

made from scratch, she had lost over a stone in hospital. She'll definitely put that back on watching her eat today!
I asked Mum a couple of days ago, "Just between the two of us, what do you think?" She said, "It will never be home but the staff are all lovely, nothing is too much and I feel safe." Not bad for eleven days and I'm sure she'll feel more at home as time goes on.
The progress that she has made emotionally is so wonderful to see. 'Church' today was a huge achievement and so important. The staff were so invested in making it happen.
The Bridgegate team (you're amazing), thank you.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide this wonderful feedback. It means a great deal to the team here and we are so pleased to hear that your mum is interacting and being well cared for at Belong Chester. We'll make sure we share this amazing review with the whole team.

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Review of
Belong Macclesfield
from Anthony G (Husband of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My wife has better social interactions than if at home. Her personal care is handled better. She is given good loving care, which I think more than compensates for her deprivation of liberty. For me to give this level of support 24/7 would have been daunting.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this great feedback. It means a great deal to the team here and we are so pleased to hear that your wife is interacting and well cared for at Belong Macclesfield.

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Review of
Belong Warrington
from L M (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum came into respite seven days ago and has settled in very well. I have found all the staff very friendly and professional and know that my mum is being looked after and is safe. We have eaten in the bistro every day and the food is excellent and very good value for money.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mum is settled and happy and you are enjoying our services.

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Review of
Belong Macclesfield
from T M (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I visit every six weeks or so and find the staff extremely friendly and helpful. I'm recognised, which is lovely, and generally offered a drink. Usually, Dad is comfortable and happy, well cared for. He is often asleep.
There have been occasions when I have not known the staff because they were agency

staff and I have found them less interested and caring but this time has been better.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to provide this review and we are delighted to hear that our care team are supporting your Dad well. We greatly appreciate your valuable feedback and continuously look at ways we can improve. We will share your comments with the village management team for further review.

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Review of
Belong Macclesfield
from S C (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Excellent social interaction however some of the basic standards of care required, e.g. personal hygiene, ensuring clothing that clearly needs washing is washed and ensuring basic hygiene items are always in every room.
This was during Christmas but the standards should not be allowed to slip.
This

is not typical - for the past two years, we have been extremely satisfied with everything Belong has done.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that you are overall happy with the service provided. However, we take your additional comments seriously and remain committed to maintaining and investing in high-quality services and facilities. We will share your feedback with the village management team.

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Review of
Belong Chester
from Debbie D (Sister of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My sister is a resident at Belong Chester, she is very happy here and well looked after and cared for, I am personally very happy with Belong and staff. She enjoys all the activities and singing in the choir and also being with the nursery children.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you so much for your positive review on the support provided at Belong Chester. We are delighted to hear your sister is so happy and engaged and that you feel she is well cared for.

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Review of
Belong Warrington
from Valerie F (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dear friend went into Belong after a fall at home, she had previously attended there for day care. known as experience days, which she loved, the staff were so warm and caring with her and myself, nothing was too much trouble so it was a given that Belong was a place that I knew she would be cared

for with warmth and understanding and that nothing would be to much trouble for them. My friend had a fall at home and this was the deciding factor for her to go as a resident. The manager made this process as easy as possible, both for her and myself, as these decisions are never easy to make. She has settled well into her household due to care from all the staff and she loves her room which is beautiful like a first-class hotel. Every member of staff in this care facility has a lovely disposition and will go out of their way to make everyone feel comfortable and welcome. It also has a really lovely bistro with quality food that residents and visitors can have food or a coffee and chat.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words, and will aim to keep our services to such high standards. We are delighted to hear that your friend is so settled and happy and I will ensure that your feedback is shared with all the team.

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Review of
Belong Crewe
from Terry R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

We have always been very happy with Mum being with you at Belong. The staff are excellent, friendly and always keep us informed of any issues with Mum. Mum isn't the easiest resident but the team at Britannia in Crewe manages Mum caringly and very professionally. They are translated through all family

members who visit. Thank you from all of us.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for your positive review on the support provided at Belong Crewe. We do our best to understand every customer and it is a pleasure to have your mum with us. I will share your feedback with the Britannia House team.

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Review of
Belong Macclesfield
from Patrick W (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

All staff encountered display courtesy, professionalism and empathy when engaging with their residents. My mother was greeted like an old friend and continues to enjoy being spoiled every day. The range of activities offered to her is wide-ranging - from games and quizzes to singing and going on trips

out. Every time I visit I am regaled with tales of what she has been up to in the previous week or two.
Premises and facilities are well presented and maintained. The 'house' she resides in has a lovely south-facing balcony area, large lounge area with TV and a comfortable dining area. Her bedroom is a good size and the en-suite wet room is spacious. The small household model gives it a family feel and I'm sure, puts residents at ease.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for such positive review on the support and care provided at Belong Macclesfield. We do our best to understand every customer and make everyone a part of our Belong family. It is a pleasure to have your mother living with us.

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Review of
Belong Macclesfield
from Paula K (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Belong Macclesfield has been my mum's home for the last four years.
Throughout all this time, the staff and management have continually exceeded expectations, showing such kindness, care and empathy to both Mum and our family.
They make my mum feel special and deeply loved. Everyone stops to talk

to her and they somehow know the right words to use - whether to make her laugh or to just lift up her spirits when needed. We are so grateful to each and every person, regardless of job title, who strives to do their very best, day in and day out.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this review. It means a great deal to the team here and we are so pleased to hear your mum is so very happy at Belong Macclesfield. Our team will be thrilled to hear that the love and care they give is making such a difference.

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Review of
Belong Chester
from Jo-Anne H (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum is a resident at Belong Chester, she has been there thirteen months now. I visited my mum several times during December. The atmosphere was amazing and Mum absolutely loved being there, the festivities were lovely and activities plentiful. The staff are always happy and cheerful and make a fuss

of Mum which she loves. Mum is on Bridgegate household, it is peaceful, relaxing and fun to be in, I feel totally happy that she is being cared for in such a warm environment by such a caring team. The intergenerational experiences are amazing, the little ones certainly bring a lot of smiles to the residents.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this review. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to them to know that this is appreciated and that your mum is enjoying life in Belong Chester.

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Review of
Belong Macclesfield
from Chris C (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Mum has been living at Belong for five months and had home services before that. The staff in her house have been and are amazing. They do not just "offer support services" to my mum but they care about her, her happiness and comfort. I feel that Mum is living with extended family who have, in turn,

become part of my family. I cannot think of anywhere else that I would want Mum to be. Well done to everyone.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mum feels happy and embraced by our Belong family.

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Review of
Belong Macclesfield
from Janet R (Wife of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Always a friendly greeting at the front desk. Lots of meaningful and fun activities. Household staff are friendly and nothing is too much trouble. I have appreciated their concern for my husband and I while I have been ill. Bistro is a great place to socialise and have a lunch or snack. We have been

overwhelmed by my husband's Christmas presents. Very thoughtful gifts.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for such lovely review. We are overjoyed to hear your husband is happy with us and that you are enjoying our services. I will make sure your review is passed on to the entire village team.

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Review of
Belong Chester
from Cath W (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum moved into Bridgegate Household last July after attending experience days. I found making the decision to move Mum really difficult but I was supported from the start by professional, kind and thoughtful staff.
Mum settled much better than I expected. The intergenerational focus is embedded

into Belong and has made a significant difference to my mum's life.
Staff know my mum well and with their support, Num has regained her confidence. There is a lot of laughter and warmth. Staff always look happy to be at work and they have time to listen and respond to any concerns.
Belong supports the whole family and we couldn't recommend them highly enough.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for leaving such a kind review of Belong Chester. We are so happy to hear that your mum has settled in so well and that she has gained in confidence through our support. Our team will be delighted to know how happy you are as a family with the care she receives.

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Review of
Belong Crewe
from Emma H (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad was discharged from hospital to Coronation House as a new resident in late November 2024. From the minute he arrived, I felt at ease with the care he receives. For the second time in a care home, Dad has settled in so well because the whole team have taken the time to learn about him, get to

know him and tailor his care plan to match his needs, not try to make him fit into the "model". As a professional inspector of care homes in Australia, I cannot praise the Belong Crewe team highly enough.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you very much for taking the time to provide this great feedback which is valued by all the team. We are delighted to hear that your dad's experience at Belong Crewe has been truly positive and that he has built strong relationships with the team. It's a pleasure to have him with us.

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Review of
Belong Crewe
from Mark H (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The carers are all fantastic with all the residents. They are always thinking of how they can make the residents' lives more comfortable and enjoyable. I'm delighted my mum is at Belong Crewe. Outstanding facility, outstanding people!

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for submitting such a very kind review. We are delighted to hear your experience with Belong Crewe has been a good one and that your mum is so comfortable with us. I will pass this on to the entire team.

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Review of
Belong Crewe
from J M (Relative of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My husband's uncle attended Belong experience days and then for a period of respite which culminated in him becoming a permanent resident. My husband and I have been totally happy with his time in their care at all times. We have total confidence in the care team in his house. They are caring and supportive

always, welcoming and kind to everyone. He has totally settled in their care. We could not wish for a better life for him at this difficult time in his life.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your uncle is happy at Belong Crewe and that he has settled in so well. It is also reassuring to know that the care and dedication of our village teams are making a difference.

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Review of
Belong Crewe
from N B (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My dad has been very happy and well cared for in Belong Crewe. The staff are always welcoming and extremely loving towards Dad. I'm very impressed by the range of activities provided for the residents. Dad is always encouraged to participate but doesn't always want to join in. The bistro is an amazing

place and Dad and I enjoy going there to chat over a cup of coffee and eat one of their delicious meals. The bistro is a hive of activity and a great place to socialise with others. The accommodation is clean and well cared for. I feel very happy in the knowledge that Dad is being well cared for.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear your dad is happy and well cared for. We do our utmost to offer high-quality services at Belong Crewe and it is so good to hear your appreciation of them.

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Care Homes Owned by Belong Ltd in Cheshire

Belong Ltd Locations in Cheshire (4)

Belong Ltd Reviews in Cheshire (336)

Belong Crewe

Belong Warrington

Belong Chester

Belong Macclesfield

Belong Warrington

Belong Macclesfield

Belong Macclesfield

Belong Chester

Belong Warrington

Belong Crewe

Belong Macclesfield

Belong Macclesfield

Belong Chester

Belong Macclesfield

Belong Macclesfield

Belong Chester

Belong Crewe

Belong Crewe

Belong Crewe

Belong Crewe

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