Cheshire Residential Homes Trust in Cheshire | 2 Care Homes

Review of
Sandiway Manor
from Ann P (Friend of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

I visited a friend in Sandiway Manor on Saturday 27th April. She has only been a resident there for a matter of 2 weeks, but how pleasing it was to see how content and comfortable she seemed to be. The atmosphere in the spacious and very welcoming warm lounge was absolutely delightful. All the staff

were so kind, and helpful with smiling faces abound. Nothing seemed to be any trouble. My friend told me they had all been taken out to a local ice cream farm just a few days earlier which she had enjoyed immensely, as she had never been before. I shall certainly look forward to my next visit.

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Review of
Sandiway Manor
from Christine C (Daughter of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Dad moved to Sandiway Manor in January and has settled in very well. The staff are kind, caring, helpful, always there if you have any queries, can't fault it really. The home-cooked meals are excellent too. Nothing is too much trouble, thanks to all the staff. 10/10.

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Review of
Sandiway Manor
from A L (Daughter of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

My mum attends daycare twice a week and occasional respite care. Everyone is very welcoming and she always receives a very warm reception from both staff and residents. She enjoys her time at Sandiway Manor and enjoys the wide variety of activities and craft-making. She enjoys the delicious home-cooked

meals, especially the desserts and cake. On the occasions that she stays for respite, I know that she will be safe and well being looked after by the very caring staff members.

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Review of
Sandiway Manor
from Jennifer G (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

Saniway has supported Mum and our family through a very difficult period in our lives. Mum feels cared for, and we are welcomed every time we visit. The daily activities are fun and inclusive, and the food is excellent! We are kept informed about Mum's progress with monthly reports/Facebook photos,

and if there are any other concerns, then we are telephone and kept up to date. In return, we can voice our concerns and be confident that action will take place as a result. Sandiway is in every sense of the world - home.

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Review of
Upton Grange
from Gill B (Sister of Resident) published on 26 September 2023

Submitted via Website • Report

Overall Experience

Until February last year, my brother had been trying to manage alone at his home 90 miles away. We knew by our visits that the standard of his day-to-day living was not ideal but he wanted to stay at home. However, in an assessment visit from the community nurse, we were firmly told that my brother

had to be taken into care quickly. Fortunately, Upton Grange Care Home was able to accommodate him at short notice.
Since then, he has been very happy in Upton Grange. All the staff have been so kind and helpful to him, from producing answers online to some of my brother's odd, random questions, to finding particular TV programmes and series for him to watch. The other very pleasing result of my brother living in Upton Grange is that his overall mental condition has so improved with the social contact and the good variety of activities provided. But best of all is the peace of mind that my brother is being looked after, that he is safe and in good hands.
Thank you, Upton Grange. Highly recommended.

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Review of
Upton Grange
from S W (Daughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience

My mother has Alzheimer's Disease and is now unable to live independently. She moved in with my family and I about 5 months ago; having worked in the NHS for over 30 years, I understand that finding the right place of care for your relative is really important.
Upton Grange is home from home and the

jewel in the crown of care homes in the Macclesfield area.
The daycare they offer is amazing, I drop Mum off for her breakfast then I pick her up once I've finished work. She always has a smile on her face and says what a lovely day she has had, and how wonderful the food is.
The activities coordinator is so full of life and enthusiasm, the programme of activities is varied, engaging and stimulating. The carers all genuinely love their roles, you can see this in the way they chat and interact with the residents.
I cannot recommend Upton Grange enough, it has allowed me to balance my work, my family and caring for my mum. The Upton Grange Team really feel like an extension of our family.

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Review of
Upton Grange
from J L (Daughter of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience

Mum joined the Upton Grange family for a period of respite care after an operation and both mum and ourselves were made to feel very welcome. Upton Grange provides a homely experience and it is very apparent that the lovely staff have got to know Mum well and she is very well cared for. We felt very

supported when we made the difficult decision to make Upton Grange a permanent home for Mum.

One of the reasons I chose Upton Grange was the visibility of the activities via the Facebook page. Mum held an active life prior to her operation and one of my worries was that she may well be bored. However, the activity co-ordinator provides a weekly varied plan and actively engages with all residents on a daily basis. Mum always takes part and enjoys everything on offer. As a family we look at the Facebook page and can see what Mum has been up to

All staff at Upton Grange are professional, caring and lovely doing their very best for all their residents, for which I thank them for.

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Review of
Upton Grange
from S B (Daughter of Resident) published on 18 August 2023

Submitted via Website • Report

Overall Experience

My mum moved into Upton Grange in September 2018, following a prolonged period in hospital. From the outset, nothing was too much trouble for the staff and Mum settled in very quickly, making many friends. She particularly enjoyed the social side of living with people again. The food and housekeeping

were also excellent. Sadly, due to ill health, Mum moved away from Upton Grange, into a nursing home in July 2023. We highly recommend!

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Review of
Upton Grange
from D W (Daughter of Resident) published on 30 November 2022

Submitted via Website • Report

Overall Experience

Having lived independently into his 90s, our father arrived at Upton Grange in January 2022 as a respite resident after a spell in hospital. From the start of his stay, we were so impressed with the caring friendly staff and by the daily craft activities, which to our amazement, our father joined in

with much enthusiasm, having lived quite a solitary life at home. After a brief try at returning home, it was realised he needed to transfer to a care home permanently, and it was his own choice to select Upton Grange as the home he wanted to move to, as he had been so happy during his respite stay. He has continued to benefit from the care and attention of the lovely team at the home and often comments to us how nice he finds them, which is very comforting. A new entertainment coordinator has recently joined and has further transformed life for the residents, with a very varied daily programme led with much enthusiasm, as well as individual attention and encouragement.

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Review of
Upton Grange
from K P (Daughter of Resident) published on 6 April 2022

Submitted via Website • Report

Overall Experience

My dad stayed here for 6 months until he passed away. I did not think he would settle in a home but Upton Grange proved me wrong. The staff are fantastic, very caring and my dad loved the food. He said every time I visited how great it was and how well they looked after him. They got him to join in

lots of the activities which was a joy to see, he even baked for the first time in his life at 91! Highly recommended.

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Review of
Upton Grange
from J R (Daughter of Resident) published on 28 March 2022

Submitted via Website • Report

Overall Experience

Mum has been to Upton Grange for respite care. Having never had any experience dealing with any kind of residential/respite care arrangements I was immediately put at ease just talking things through with the staff about how the home operated, the care given and reassured all the time I was organising

my mum's discharge from hospital. We were welcomed by lovely warm staff, a cup of tea and an instant feeling of relief that everything was going to be OK. Nothing is too much trouble, the chef took notes of mum's favourite food, her room was clean and well organised. There are lots of activities that residents can join in, several carers have had me in tears, they treat Mum just like she's their mum too. I always know Mum is in excellent hands. A lovely home that feels like home.

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Review of
Upton Grange
from Denise D (Daughter of Resident) published on 11 January 2022

Submitted via Website • Report

Overall Experience

My father moved here in November 2021, I've found the home to be very friendly and very clean, the gardens are well kept, all staff make you feel welcomed. They also do a lot of activities, food always looks excellent, what I do like is they have pets to visit which my father loves. Their standards

on covid are high, which is great to see.

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Review of
Upton Grange
from Julie H (Daughter of Resident) published on 11 October 2021

Submitted via Website • Report

Overall Experience

My mum came in for respite care and has only been in one other care home, which absolutely frightened her. I asked Mum if she would go in with a open mind of us trying to get her into a home, she loved it and said that everyone was very, very kind.

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Review of
Upton Grange
from Jenny W (Sister of Resident) published on 5 October 2021

Submitted via Website • Report

Overall Experience

My brother has been a resident in Upton Grange for over 10 years and has always been very happy and contented living there. However, in June 2021he caught Covid, despite all appropriate measures being put in place by all staff in the home. My brother did not want to go into hospital and the staff, to

their credit, agreed to nurse him. Their care was exemplary, I was fully informed at all times and staff were very considerate towards me during what was a very difficult time.
Although my brother has recovered from Covid, he still needs a high level of care, and this is being provided with courtesy, consideration, and love.
Covid has placed many restrictions on visiting, but staff reacted to the challenges and organised suitable areas for visits to occur safely for family and residents. Prior to Covid, there were always activities available and it is very nice to see them gradually occurring again.
Upton Grange is well maintained, as are the grounds and staff are always very welcoming.

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Review of
Upton Grange
from Christine W (Daughter of Resident) published on 21 September 2021

Submitted via Website • Report

Overall Experience

Despite her reservations (and ours) about respite care, our Mum thoroughly enjoyed her stay at Upton Grange. She had nothing but praise for her room, the food and the staff. She also enjoyed going out in the lovely gardens. The Manager kept in touch to let us know how Mum was doing which was very reassuring.

Mum is looking forward to her next visit in October.

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Review of
Upton Grange
from Susan B (Friend of Resident) published on 2 September 2021

Submitted via Website • Report

Overall Experience

My friend came to Upton Grange suffering from severe migraine, depression and chronic anxiety over 12 months ago and due to the love and wonderful care of the staff, has become a changed person. She loves her food and the delicious and varied food the chefs provide is a real bonus. The joy of walking

in the beautiful gardens has helped her recovery too and seen her become much more like her old self. We cannot thank Upton Grange enough. The staff are always willing to "go the extra mile" and she has nothing but praise for them and their manager.

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Review of
Upton Grange
from T P (Cousin of Resident) published on 10 August 2021

Submitted via Postal Card • Report

Overall Experience

A couple of brief visits. Owing to restrictions as a result of Covid, limited access to home and facilities. In some cases therefore unable to comment.

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Review of
Upton Grange
from Elizabeth C (Cousin of Resident) published on 2 August 2021

Submitted via Website • Report

Overall Experience

I was pleased to be able to visit my cousin and see her contented, bright and alert. The staff that I met were all polite, helpful and friendly; they obviously knew my cousin very well and were aware of her needs. Their attitude to her was kind, helpful, cheerful and reassuring.
This is the first time

I have visited as I don't live locally, so I cannot comment on many details but I was very reassured that she was in good hands.

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Review of
Upton Grange
from J M (Resident) published on 22 December 2020

Submitted via Postal Card • Report

Overall Experience

Generally good, food is excellent, and the staff are quite helpful. The library is almost non-existent, videotapes almost non-existent, outdoor facilities almost non-existent. Indoor games, activities, music is almost non-existent. Introductory manual/rulebook was almost non-existent.

Reply from Gemma Stott, Administration Manager at Upton Grange

Thank you for your lovely comments and very constructive review of Upton Grange. I believe the manager is now working with you on your requests and the points you have raised.

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Review of
Upton Grange
from S P (Daughter of Resident) published on 15 April 2020

Submitted via Postal Card • Report

Overall Experience

My mother has been staying at Upton Grange for two years now and I am absolutely delighted with the high level of care my lovely Mum receives. Every day the team creates a sensory activity in the morning and afternoon. The chef prepares lovely wholesome food and they often do parties for the residents,

on Mothering Sunday they did a tea party. The room and the laundry are sparkling and done to a very high standard. The gardens are lovely too!

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Care Homes Owned by Cheshire Residential Homes Trust in Cheshire

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Cheshire Residential Homes Trust Reviews in Cheshire (39)

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