1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Four Seasons Health Care Group
  4. Locations Owned by Four Seasons Health Care Group in Merseyside

Care Home Owned by Four Seasons Health Care Group in Merseyside

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Four Seasons Health Care Group in Merseyside

Only the locations & reviews in Merseyside for Four Seasons Health Care Group are showing below.

View the details of all 46 locations (with 3195 reviews) owned by Four Seasons Health Care Group

Four Seasons Health Care Group Locations in Merseyside (1)

 

1 Care Home owned by Four Seasons Health Care Group in Merseyside

Sort by:
View on Map
Victoria Care Home

Victoria Street, Rainford, St Helens WA11 8DA 

9.5 54 reviews
"At a time when I needed respite care, the staff at the Victoria Care Home were particularly caring in their welcome. From the outset, I was…"   Read all 54 reviews
Location Type Care Home

Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link. This purpose built care home provides… Read more about Victoria Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 53 Rooms

Four Seasons Health Care Group Reviews in Merseyside (54)

9.6
Four Seasons Health Care Group has a Group Review Score of 9.6 (9.624) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Four Seasons Health Care Group must have a Review Score.

Overall Experience

  • 14
  • 5
  • 0
  • 0
  • 1

Date Published

54
8
10
18
36
Review of

Victoria Care Home

from C W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to have found Victoria Care Home in Rainford for the last 4 1/2 months of mums life we were able to relax in the knowledge that she was safe and well looked after. The staff from the managers, nursing staff, maintenance staff, cleaners, caterers and carers were all very helpful, approachable
and kind. They care about the family too. There are 2 activity coordinators who provide weekly bingo sessions, regular singers and craft sessions. They have a noticeboard with weekly newsletters and puzzles. Thank you Victoria Care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from M S (Respite Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when I needed respite care, the staff at the Victoria Care Home were particularly caring in their welcome. From the outset, I was afforded dignity and care by all that I was assisted by. I cannot fault the management or staff at any level. I was not well enough to take part in any activities,
although I was aware they were available.
Victoria Care Home was warm, clean and comfortable.

Reply from Claire Cole, Marketing Assistant at Victoria Care Home

Thank you for taking the time to give us this lovely feedback on your experience at Victoria Care Home. The team here care a great deal about supporting our residents with dignity and kindness, and we're so glad to hear that your experience was so positive. Wishing you all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from P M (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum lived with me and my family for over 20 years. It was a very difficult decision to place her in a care home. The management and staff at VCH made this transition more acceptable. They treat Mum with dignity and respect. Managers are approachable and deal with queries swiftly and efficiently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from J F (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to VHC in August 2024. It was a very difficult decision for the family to make but her declining health and several nasty falls made it impossible to look after her at home.
VCH have looked after Mum so well - they have tried so hard to encourage her to eat/drink. The staff have treated
her with respect and dignity even at her most challenging times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Chelsey P (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how lovely the staff in Victoria Care Home have been. My dad moved to this care home from a home he didn't like and the staff here have made him feel so welcome, he loves all the staff and the care the staff give him is amazing, and too puts up with all his hard work. I would like
to give a big thank you to the management for their hard work with him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Julie B (Niece of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Victoria Care Home in Rainford has been a very positive one. The staff are caring and friendly with lots of patience. My auntie has been treated with understanding and respect as her Alzheimer's progresses and becomes more challenging. The staff including the management are very approachable
and have listened and dealt with any issues that have arisen and dealt sensitively with my Aunt at all times. I feel that more activities would be really beneficial and flushing handles on toilets for the disabled would be great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Elaine A (Wife of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, friendly staff. The lovely home is clean and does not have 'nasty' smells. Residents are well looked after respectfully. Staff supported family members as well as residents. Due to the nature of dementia residents tend to wander into other rooms and on occasion move items. I am aware that
every effort is made to prevent this, however, some personal items do not return despite being reported. This can cause distress. I rate Victoria Care Home highly and have no concerns regarding the safety and care of my husband. Management and staff are always available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Sandra M (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Victoria Care Home took such good care of my lovely mum who sadly passed away in September. They were kind, caring, compassionate, and respectful, not just to my mum but to me and my family as well. Always had time to have a chat when I needed it. I am so glad that I chose Victoria Care
Home. I trusted them to do what was right for my mum and I will be forever grateful to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from S K (Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience is excellent. The staff are particularly kind and helpful. The nursing staff understand my needs and are happy to provide the care that I need. The food is my only issue, I understand it is to the taste of most people my age but I have difficulties sometimes. I do have relatives
and friends who are willing to supplement my meals. Overall my experience is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Ruth H (Daughter-in-law of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Victoria Care Home for a year. The care received was outstanding. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from S P (Mother-in-law of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to live in Victoria in February, she is in the Elderly Mentally Infirm nursing unit due to dementia. The staff have been very welcoming and caring. Our anxieties have definitely reduced and I would definitely recommend Victoria Care Home to others.
The decision for 24-hour care
was a difficult one but we’re happy it was the right decision and feel my mother-in-law is safe and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from E R (Son of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are great, they are pleasant, professional, compassionate and caring.
My mum's room is always clean as is everywhere in Victoria Care Home.
The staff regularly come in to see my mum, always ensuring she is clean, comfortable and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Barbara H (Wife of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everyone at Victoria Care Home is excellent. I am very happy with the way my husband is cared for. I have no negatives. The staff are really lovely and they generate a very homely atmosphere. Many thanks to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Helen L (Sister of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have created and maintained a lovely, friendly, relaxed atmosphere, at the same time as keeping constant checks to ensure all the residents are safe and well. There is a lot of music and laughter. The rooms and lounges are always clean and fresh. Residents all seem happy and relaxed. As a
regular visitor it's a really pleasant place to spend time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Deborah R (Friend of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at this home for many years, she absolutely loves being here. The staff are very friendly and very approachable and you can talk to them at any time of the day, nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Nicholas M (Son of Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and I are so grateful to all the staff for their dedication, expertise and sense of humour. This caring job is such a tough one, requiring great patience, compassion and resilience. The staff at Victoria Care Home have all these and so much more.
They also listen - such an important thing is to
be able to ask about any concerns. They always listen and act on our questions. On behalf of my mum, thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Colin C (Son of Resident) published on 22 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently (and still is) having a period of respite at Victoria Care Home - what amazing staff! Nothing is too much trouble and standards of care are very high.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from A G (Nephew of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The care from staff is very worrying. My uncle was discharged into this care home to receive care. Within three weeks of being here, he passed away. He was never moved into the home as end-of-life. Nor did any doctor mention end-of-life care. He deteriorated due to lack of fluids and his dignity was
not protected. He was left in bed with severe safety concerns from family, we have raised a formal complaint following his treatment at the home.

Reply from Hannah Burke, Marketing Executive at Victoria Care Home

Thank you for your feedback. We are sorry to hear of your loss, so offer our deepest condolences to you and your family. All of the staff are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We take all comments and concerns seriously and we would like to assure you that this is being investigated thoroughly. If you have any further queries, please contact us at the home directly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from S N (Daughter of Resident) published on 26 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I picked this care home as it was in the same village as me, so easy to visit. It was clean and very friendly. The staff are lovely and take great care of the residents, even when some days you can see they are understaffed. I understand, that while in the midst of covid, they were not able to have
a mobile hairdresser in, but think it's about time they brought it back. My only complaint is they have no activities for the residents. They need something more than just sitting in front of a TV all day and everyday.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you for your comments about Victoria Care Home. We appreciate you taking the time to give feedback and thank you for the kind comments about our team. We are sorry to hear your concerns about the activities in the home. We are pleased to announce that we have recently recruited a new magic moments coordinator, so moving forward there will be plenty of activities and entertainment on offer for our residents. Our magic moments together programme, encourages all-round wellbeing. In equal measure we focus on keeping the mind sharp and agile, the body fit and mobile and the soul lively and engaged through entertainment, challenges, discoveries and personal interest activity.
We have lots of exciting events and activities to look forward to in the home this summer, including big plans for the Queen’s Jubilee. Please do get in touch with the home directly if you would like to discuss anything further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Victoria Care Home

from Lesley P (Daughter of Resident) published on 16 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is getting well looked after, which is my priority. The staff are friendly and helpful. She enjoys the food and is content, I feel. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Four Seasons Health Care Group in Berkshire Four Seasons Health Care Group in Bristol Four Seasons Health Care Group in Cleveland & Teesside Four Seasons Health Care Group in Cumbria Four Seasons Health Care Group in Durham Four Seasons Health Care Group in Greater Manchester Four Seasons Health Care Group in Kent Four Seasons Health Care Group in Leicestershire Four Seasons Health Care Group in London Four Seasons Health Care Group in Merseyside Four Seasons Health Care Group in North Yorkshire Four Seasons Health Care Group in Northumberland Four Seasons Health Care Group in Oxfordshire Four Seasons Health Care Group in South Yorkshire Four Seasons Health Care Group in Suffolk Four Seasons Health Care Group in Surrey Four Seasons Health Care Group in Tyne & Wear Four Seasons Health Care Group in West Yorkshire Four Seasons Health Care Group in Aberdeenshire Four Seasons Health Care Group in Ayrshire Four Seasons Health Care Group in City of Edinburgh Four Seasons Health Care Group in Dunbartonshire Four Seasons Health Care Group in East Lothian Four Seasons Health Care Group in Fife Four Seasons Health Care Group in Glasgow City Four Seasons Health Care Group in Perth & Kinross

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Four Seasons Health Care Group to verify any information. View our terms and conditions. Four Seasons Health Care Group has a Platinum Service – more info.